Join Freesat


May 09 2008

We have unconfirmed reports that a request was made yesterday to all major retailers and distributors that the Alba Group Freesat receivers (namely Grundig, Goodmans and Alba) have been recalled and must be returned to the main wholesaler.

We don’t have specific details on the reason, other than ‘software’ complications.

In an earlier blog it was suggested by Humax commercial director Graham North that they would be the only manufacturer to have a HD receiver available at launch. As time went by we were led to beleive this was wholly inaccurate, it would seem maybe it was spot on after all. Do we suspect a conspiracy? (just kidding!)

For anyone that managed to obtain an Alba Group receiver, we would suggest calling Freesat to check whether it needs returning or not. It would seem that if a recall is required, then its not just an easy ‘over the air’ software update to resolve.

6 Responses to “Alba Group receivers recalled”

  1. Col Says:

    well, the gufsat01 has disappeared from the Comet website… that doesn’t prove anything though does it? How many times have things appeared and disappeared over the past week?

      Quote

  2. garry Says:

    Glad i got a humax now.

      Quote

  3. Karl Says:

    Does this include the BushHD box?

      Quote

  4. Geoff Clarke Says:

    Just got this reply from freesat ? How can freesat promise CH5 under these circumstances ???
    Dear Geoff

    Thank you for your recent enquiry.

    The BBC, ITV and Channel 4’s decision to broadcast in the clear from a
    different satellite is not something that Five can copy. The satellite
    coverage now used by the BBC can still reach parts of mainland Europe,
    and the Republic of Ireland. Five is licensed by Ofcom; also, when we
    acquire broadcast rights for programmes and films, these are
    specifically licensed for the UK territory. The terms of our license
    prohibit broadcasting outside the United Kingdom.

    This is why Five pays BSkyB to encrypt and broadcast our channel via
    digital satellite. Five does remain free-to-air, meaning you do not pay
    a subscription for the channel. However, a viewing card is needed to
    able to watch our programmes. These cards are properly seen as part of
    the equipment cost of satellite television, like the receiving dish,
    set-top box and the television itself.

    If there is anything further we can help you with, please do not
    hesitate to contact us.

    Thank you for your interest in Five.

    Yours sincerely

    Margaret
    VIEWER ADVISOR

    Please note that the contact details for Five Customer Services are as
    follows:

    Telephone: 0845 7 05 05 05 / 020
    7421 7270
    Text telephone for use by deaf people: 0845 7 41 37 87
    E-mail: customerservices@five.tv
    Fax: 020 7836 1286

    Free booklets and factsheets available at http://www.five.tv/factsheets

    —–Original Message—–
    From: gruff@boat16.fsnet.co.uk [mailto:gruff@boat16.fsnet.co.uk]
    Sent: 08 May 2008 16:08
    To: Customer Services
    Subject: technical enquiry from: Geoff Clarke

    technical enquiry from: Geoff Clarke

    comment:
    When will Channel Five become ”Free to air” & be viewable on the new
    Freesat service

      Quote

  5. Pete in Weymouth Says:

    Just sent this email to 5.
    ———————————-

    2 quick questions.

    Quite:
    The BBC, ITV and Channel 4’s decision to broadcast in the clear from a
    different satellite is not something that Five can copy. The satellite
    coverage now used by the BBC can still reach parts of mainland Europe,
    and the Republic of Ireland. Five is licensed by Ofcom; also, when we
    acquire broadcast rights for programmes and films, these are
    specifically licensed for the UK territory. The terms of our license
    prohibit broadcasting outside the United Kingdom.

    This is why Five pays BSkyB to encrypt and broadcast our channel via
    digital satellite. Five does remain free-to-air, meaning you do not pay
    a subscription for the channel. However, a viewing card is needed to
    able to watch our programmes. These cards are properly seen as part of
    the equipment cost of satellite television, like the receiving dish,
    set-top box and the television itself.

    End of quote.

    Question 1
    are BBC, ITV and Channel 4’s not covered by Ofcom’s rules?

    Question 2
    when BBC, ITV and Channel 4’s acquire broadcast rights for programmes and films, are they not
    specifically licensed for the UK territory only too?

    Basicly to me it looks like they are more or less covered by the same rules and broadcast rights as you but they don’t seem to have any problem with it, why do you?

    Pete.

      Quote

  6. Bob Says:

    It all sounds a bit like Terminal 5.

    I think I’ll wait a couple of months before I venture into Freesat.

    Bob

      Quote

Leave a Reply

Freesat RSS FeedWant the latest Freesat news?
You should subscribe to our RSS Feed, as you'll get all the latest Freesat news, reviews and information!