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Jan 18 2012

Following the huge success of the previous ask Emma Scott a question article, we are pleased to announce we’ve been given the opportunity to once again pose some questions to Emma Scott, MD of Freesat; and we’d like your questions to put to Emma.

It’s been nearly 2 years since we last did this and if you follow the link above, you’ll see how many of those questions have now been answered with the successful inclusion of high-definition channels, on-demand services etc.

Have a think what question you’d like asking more than any other and then post a comment below. We’ll obviously sift through them and pick out those we feel are most likely to gain an interesting response. Remember to be unique as they are more likely to get included and be answered; questions asking when Dave, UK Gold, UK TV etc will be available won’t be submitted!

We’ll start the ball rolling with the following questions:

Q. Have any discussions taken place with regards to the inclusion of Channel 5 HD this year, given their original plan to launch on Freeview in the summer, which subsequently has been retracted?

Q. What are the plans surrounding the G2 version of receivers, what are the key reasons for the revision and when are the first receivers likely to roll-out?

Q. Do you feel the style and content of the current television advertising campaign was the right route to go? The general consensus online is that it has tried to be quirky and rememberable (adj.) rather than informative which is needed whilst Freesat is still an unknown brand name for most UK homes.

We’ll leave this post open for question submissions until end of play 25th January 2012 **Question submissions now closed, see comment at bottom**.

215 Responses to “Ask Emma Scott a question (2012)”

  1. Jon Says:

    Any idea when Freesat Youview boxes will be available, will they be available from the launch of Youview?

    Any plans to have lovefilm/netflix available? In all due respect BoxOffice365 just cannot compete with those two.

    Why still no ITV player on the majority of boxes?

    Thanks

  2. Bob Says:

    Q. Why has the EPG download become progressively slower and are there any plans to improve this? Download on my LG LF7700 was always slow (probably due to the TV), but now my Humax HD Freesat box is also very slow, when it had previously been much faster

  3. howard Says:

    Is there any hope of having some SPORT chanels on Freesat

  4. steve 1 Says:

    What is the latest on electric sofa as everyone thought it was joining in 2011

  5. admin Says:

    howard said:
    Is there any hope of having some SPORT chanels on Freesat

    There are no freely available sports channels anyway, so having some on Freesat is unlikely unless a broadcaster launches one and considers going fta (free-to-air).

    steve 1 said:
    What is the latest on electric sofa as everyone thought it was joining in 2011

    That might be a question to raise with Electric Sofa rather than Freesat, as it clearly isn’t Freesat causing a delay, but ES themselves.

  6. Lawrence Pearce Says:

    Now that we have or will soon have HD versions of the four main terrestrial channels, is there any possibility of them being grouped together within the EPG – with say 101 allocated for BBC1 HD, 102 for BBC2 HD and so on?
    Even if these channels were positioned elsewhere in the EPG, it would still be useful for many users to have them positioned together.

  7. admin Says:

    Lawrence Pearce said:
    Now that we have or will soon have HD versions of the four main terrestrial channels, is there any possibility of them being grouped together within the EPG – with say 101 allocated for BBC1 HD, 102 for BBC2 HD and so on?
    Even if these channels were positioned elsewhere in the EPG, it would still be useful for many users to have them positioned together.

    They won’t be able to do this at present because of the structure of EPG slot allocations, plus regions etc. However, maybe a HD category option would be best (if one doesn’t already existing, I can’t remember).

  8. Theo Cupier Says:

    One of the key value propositions behind Freesat was free access to HD channels. Since this is a market into which Freeview is now moving, how does Freesat intend to differentiate itself going forward? Or will it simply be as an alternative to Freeview in low signal areas?

  9. Chris Waddell Says:

    I would really appreciate an HD category on the EPG, it would make viewing these High Definition channels so mush simpler. Surely that would be a simple thing to incorporate into a forthcoming version of the EPG?

  10. Al Catraz Says:

    It’s difficult (if not impossible) to find a newspaper or magazine that focuses on FREESAT channels in their TV listings publications. Do you have plans to “encourage” (I presume that would require money) the publishers to feature freesat channels in their own section and, if so, when?
    At the moment, all we have is the online “zingzing” guide, but that’s no good when you’re settled in the armchair browsing the TV mag!

  11. Bob Martin Says:

    Hi there I feel that if you are the MD for Freesat then you are in the correct place to bring pressure to the correct people who are spoiling the tv. I am forced along with others to view the wrong regional news for my area (this is hardly progress in my book).

    One other point is I cannot get STV Player or ITV HD unless I either change my postcode (which again means yet again I am forced to watch the incorrect regional news) alternatively I can go into non freesat mode and view this channel. I have been told it is because STV don’t fund it but I tend to doubt the validity of this as I can get it to work fine on my PS3 player and before anyone says that it does not know the region well it does as you have to put in your postcode.

    One other thing is the discrimination against the deaf is that with all these extra channels don’t you think it would be fairer if they put the deaf versions on an hour later on all the plus one channels instead of forcing the deaf people to watch it during the night instead of all these annoying advertising channels?

  12. James Cocker Says:

    Are there any plans to bring iPlayer HD to Freesat? What is the current reason for it not being available? The BBC? Device support?

  13. admin Says:

    Al Catraz said:
    It’s difficult (if not impossible) to find a newspaper or magazine that focuses on FREESAT channels in their TV listings publications. Do you have plans to “encourage” (I presume that would require money) the publishers to feature freesat channels in their own section and, if so, when?
    At the moment, all we have is the online “zingzing” guide, but that’s no good when you’re settled in the armchair browsing the TV mag!

    Thanks for the prompt on that one Al (as discussed).

  14. Steve 2 Says:

    Why the continued delay in getting STV HD on the EPG?

  15. Richard Crichton Says:

    Steve 2 said:
    Why the continued delay in getting STV HD on the EPG?

    That question would be better directed to STV. Have we any evidence that STV HD has even applied to be on the EPG?

  16. Richard Crichton Says:

    ‘Midwives’ claims to be broadcast in HD yet it looks like it was filmed on a VHS camcorder it is so soft. Can you confirm it was shot in HD or is the EPG listing incorrect.

  17. Phil Says:

    When are we likely to get the correct ITV HD region for Wales ?

  18. mr magoo Says:

    When will Film4 HD be arriving on Freesat? Along with C5 HD I beleive this to be the most requested HD addition.

  19. admin Says:

    Richard Crichton said:
    ‘Midwives’ claims to be broadcast in HD yet it looks like it was filmed on a VHS camcorder it is so soft. Can you confirm it was shot in HD or is the EPG listing incorrect.

    Come on Richard, I’m not going to ask that :D

  20. admin Says:

    I think the questions need to be more specific to Freesat and the services/support offered, and suggestions too if you wish. All these questions specific about regions should be directed to the broadcasters directly, as it won’t be Freesat holding them up.

  21. Jon Says:

    With regards Freesat Listings, any chance of an app for apple, windows or android mobiles/tablets? I know freeview have one. Could it be possible to use this to record programs like the sky one??

  22. Zub Says:

    Freesat should have strong input into the the picture quality output for HD channels(UK ones) and make sure they keep to a high standard. That’t the point of HD, but the BBC previously didn’t seem to think that was important when they made changes. I’m sure many still agree that the HD quality on BBC has lost its shine.

  23. stingy al Says:

    Jon said:
    tings, any chance of an app for apple, windows or android mobiles/tablets? I know freeview have one. Could it be possible to use this to record programs like the sky one??

    or getting integration with tvguide.uk app?

  24. Al Says:

    I like the idea of a remote record app for the iPhone like sky+. With the PVR boxes connected to the web it should be easy to work?
    I’d like to know when ITV player is coming to the samsung pvr, and when samsung are going to update the bugs with the box?

    Lovefilm/ Netflix integration would also be a good idea, its on blu ray players, consoles, some smart TV’s why not set top boxes?

  25. Dan Says:

    After the debarcle of people getting iPlayer on their freesat equipment, what efforts are Freesat making to get itvplayer implimented across the various equipment. I feel that Freesat, ITV & the manufactorers are playing pass the parcel regarding such matters. There either is or isn’t a specification thats to be adhered too.

  26. ashley Says:

    Jon said:
    With regards Freesat Listings, any chance of an app for apple, windows or android mobiles/tablets?I know freeview have one.Could it be possible to use this to record programs like the sky one??

    A remote recording app would be a very good feature but probably require investment in infrastructure. But would might be good is a freesat tv guide app with the ability to set reminders (either to remind you before a program starts or to remind you to set it to record when you’re home).

  27. Dancaban Says:

    Has Freesat as a concept been adopted by any other countries? I see Italy has down that path with TIVU. Any others?

  28. Shaun Says:

    Guessing none of these questions will be answered by Emma Scott, but as from the poll results from http://poll.pollcode.com/hzah_result?v many were expecting to see ITV player arrive to their devices.

    Why did Freesat announce in late 2009 – and then advertised in early 2010 that ITV player would be availavle in Autum 2010, when in fact it won’t be available to the majority of devices ?

    Why has LG, Panasonic, etc stopped support on Freesat Products, but not continuing development with ITV player, and future IPTV services ?

    Why did it take until Oct to publish why devices were capable of receiving In Demand Services ?

    Why did it take until the end of 2011 for the information on Channels 900, 999 and Freesat’s website to change the wording from ‘other devices’ to ‘some other devices’ ?

    Why aren’t Freesat enforcing the manufacturers using the Freesat logo ensuring that the equipment they have produced is capable of receiving all Freesat Sevices ?

    Why is Humax boxes (2008 models) used for testing and are capable of receiving new services, yet products bought recently cannot (and will not be capable) ?

    What form of ‘compensation’ will be given to those who have purchased equipment, after being mislead by the advertisement/statements from Freesat now that they find that their Devices are not capable of receiving services (ITV Player, etc – LG offered Free Humax Boxes) ?

    When is ITV Player going to be made available for the other devices – Coming soon is not a timescale that’s acceptable ?

    Why not just get rid of services (such as ITV Player), if they cannot be made available for all Freesat HD receivers, rather than have a service that’s only receivable by Humax Owners ?

    What New channels (Not timeshift) are we to expect thsi year – two channels have already left the platform ?

    When will the ITV+1 regional channels be available to all (e.g. TyneTees cannot receive ITV1+1 TyneTees as it is encrypted) ?

    Why does the Freesat Guides available in stores state “Freesat brings you over 150 channels, five brilliant HD channels and On Demand TV from ITV and BBC, all subscription free….. Just buy a Freesat Box or HD TV and a satelitte dish if you don’t already have one already, and that’s it. Brilliant TV. No Catch” when this statement is misleading in many ways ?

    #28 is my ITV player Rant, which I believe I was mislead by both Freesat (Press release of 2009, and advertisment in stores, Argos Catalogues, etc) and by Panasonic. (Oct 2011 Panasonic Faceboko Page: “Hi Currently none of the Panasonic Viera range are able to access ITV Player. We are looking into the possibility of adding services such as ITV player, 4oD and Demand 5″)

  29. admin Says:

    Blimey Shaun, you said you were going to tone down the negativity towards Freesat but over the past couple of days, all your posts have been. :)

    I appreciate you are extremely disappointed by the wrongful advertising of the on-demand services, but most of the above questions have been covered in the trading standards appeal you logged.

    I am keen however to put to Emma a generalisation of your comment and ask the question of why ITV Player is taking so long, and why it seems Humax customers are being favoured over long periods of time, and how Freesat can approach their advertising and communication in future to prevent some disappointment by customers; also how accountable ITV and the manufacturers are.

    (I don’t want this thread going off topic or too deep into the realms of ITV Player, so I’ll allow a further reply (from Shaun) but subsequent comments by anyone specific to this will be removed).

  30. Shaun Says:

    admin said: Blimey Shaun, you said you were going to tone down the negativity towards Freesat but over the past couple of days, all your posts have been.

    Maybe it’s just me, but guess many others are thinking the same :)

    Perhaps a further question to Emma.

    As Freesat took actions after appeals to the ASA regarding their adverisements, etc in Nov 2011, why did they continue and a further appeal had to take place in Dec 2011 ?

  31. Oyodi Says:

    Is there now or when will there be enough available capacity for more HD channels, I mean, is it now down to the TV companies to decide when to transmit HD channels on FreeSat, or is their still a shortage of space for transmitting HD to the UK only!

  32. admin Says:

    Oyodi said:
    Is there now or when will there be enough available capacity for more HD channels, I mean, is it now down to the TV companies to decide when to transmit HD channels on FreeSat, or is their still a shortage of space for transmitting HD to the UK only!

    I’ll answer that, no issue with narrow beam capacity thanks to the launch of Astra1N, so in theory broadcasters could launch as many HD channels as they want and pay for inclusion on Freesat. There are no space limitations on the inclusion on Freesat either, as it is just an EPG after all.

  33. Lee S Says:

    With regards to Freesat and the next generation of satellite receiver, how can Freesat guarantee the compatibility of future services for these new boxes after the problems with only certain HD boxes being able to receive ITV Player? Is there going to be more uniformity across the Freesat range with these new features? It would be great if all boxes received the same epg format similar to that seen on Sky boxes in order to give the brand more of it’s own identity unlike Freeview.

  34. Shaun Says:

    a bit on the positive side….. :)

    With the arrival of 5* & 5USA (and timeshifts), that have been available on Freeview for many years, are we likely to see more of the other Freeview channels appear on Freesat ?

    The EPG – many have reported it being slow – perhaps a revamp could take place.

  35. steve 1 Says:

    I mentioned this to admin a month ago about a app for android and i phone

    Jon said:
    With regards Freesat Listings, any chance of an app for apple, windows or android mobiles/tablets?I know freeview have one.Could it be possible to use this to record programs like the sky one??

  36. NickL Says:

    If memory serves, we were asked quite some time ago if we would be prepared to pay for selected content which is currently only available to paid channels like Sky. I took that to mean Sky Sports, and answered in the affirmative.

    Is this a likely development – did I dream it – or is it a no-hoper anyway?

  37. Simon Says:

    First off I’d like to congratulate every at Freesat for what I genuinely feel is a terrific service!

    Compared to Freeview EPGs I find the Freesat EPG a bit awkward to get into. Most EPGs you can simply press the Guide button and you’re in. Whereas with Freesat you’re forced to go through an intermediate screen.

    Is the intermediate categories screen really necessary?
    Isn’t it acceptable once in the EPG with all channels shown to then use the EPG options/controls to filter by category.

    Maybe it’s just my Panasonic Viera TV, but I find I can’t even press the OK button immediately after the Guide button to get at the ALL category – I’m forced to wait a second or so every time I want to see what’s on (THEN, I’m allowed to press OK). By contrast on Freeview, simply pressing Guide and see what’s on at the touch of a button is an absolute delight!

    Am I the only Freesat user who finds this frustrating?

  38. Al (Original) Says:

    When are Freesat and the Trust going to tackle the ridiculous neutrality restriction placed on Freesat that allegedly results in it’s quality of transmission being lowered to match that of Freeview?

    Does Emma Scott not agree that allegedly reducing the bandwidth of Freesat to match Freeview is in fact not neutrality but bias towards Freeview and wrong as it involves the deliberate spoiling of one set of viewers picture just to match anothers.

    Would she not agree that true neutrality would be to assess the best quality available before the point of little to no gain by increasing bit rate is reached, and then apply that standard equally to all platforms and in the case of those platforms such as Freeview that don’t currently have the bandwidth to support that standard, make a pledge to apply the highest bit rate possible, with a promise to increase that rate and quality to the standard level if and when the bandwidth does become available.

    Is that not true neutrality to have an independent standard that is not platform specific and then apply that as the standard across all platforms with a separate future pledge for those platform that don’t currently have the bandwidth to support it.

  39. Al (Original) Says:

    2. Does Emma Scott not agree that Freesat has evolved into a totally separate platform to Freeview and not just a fall back and that separating the two platforms out would be in everyone’s interest to allow Freesat to grow without being stifled by restrictions on Freeview?

  40. Shaun Says:

    When will the Questions be placed to Emma Scott, and what timescale are we to expect to see Emma’s answers ?

  41. admin Says:

    Shaun said:
    When will the Questions be placed to Emma Scott, and what timescale are we to expect to see Emma’s answers ?

    Closing date for submitting questions on here is next Wednesday, so a couple more days for me to compile the best (most suitable) and then over to Emma. I’d say around 4 weeks from now.

  42. Al (Original) Says:

    3. Does Emma Scott not agree that the interests of Freesat would be best be served if Freesat and Freeview were separated out and both allowed to play to their strengths rather than allowing one to stifle the quality and growth of the other given that people have very different viewing habits eg some who don;’t watch much tv just want a cheap and easy to receive service whilst others who watch a lot of tv, want maximum quality and are prepared to pay a little bit more on initial set up to get that.

    eg. So does she not agree that it would make sense to market Freeview as the easy to receive option with low intial set up costs and Freesat as the showcase option with maximum transmission quality and bandwidth but with higher initial set up costs for reception.

    4. Does Emma Scott not agree that there is a great opportunity with Freesat for the BBC to adopt it as a Showcase service given that it is not bandwidth restricted and thus to increase quality on Freesat with a view to using it to show its programming off to interested parties around the world?

  43. Shaun Says:

    @37

    Simon – I too agree that this is fustrating. I have seen the LG 7700 demonstrated in store, and this when going into the guide did not have the Generic display, but was informed that this could be switched on/off.

    My Panasonic does not have the option to switch this off/on.

    (With the Panasonic Vierra TVs, BBC iplayer is part of Vierra Connect, but on the Freesat Models, this has been disabled (as it’s available via channel 901) – thus preventing those using this Model as a Freeview TV are unable to access BBC iplayer)

  44. Shaun Says:

    admin said: Closing date for submitting questions on here is next Wednesday, so a couple more days for me to compile the best (most suitable) and then over to Emma. I’d say around 4 weeks from now.

    Thanks…. Just saw the date at the bottom of the thread…. 25th Jan it is then

  45. Tony Says:

    What are the latest plans to bring PPV to freesat. Nothing seems to have been mentioned about this since it was first mentioned. Have any decisions been made on this very controversial subject…

    Regards

  46. Al (Original) Says:

    5. Whilst it is appreciated that there are not many FTA sport channels out, does Emma Scott not think that Freesat should be approaching eg the Extreme Channel or similar to see if Freesat can at least bring some alternative quality sport such as Extreme Sports to Freesat and also by doing so provide something more for the younger demographic?

  47. Tony Says:

    Maybe I should of said … pay channels not PPV…

  48. Al (Original) Says:

    6. What are Freesat’s plans for 3D if any?

    7. What are Freesat’s plans for SuperHiVIsion given that manufacturers are launching models in 2012? eg Are there any plans to bring SHV forward from its 2018 target to maybe 2014 given its sudden quite early emergence?

    8. Why don’t Freesat renumber the EPG so as to make more sense to existing channels and group HD channels together to avoid boxes switching in and out of the mode constantly on manual searches down the channels eg:

    I’ve been saying for a long time how much of a pain it is to visually search the HD channels or go through all the channels the same way ,as using the up down button, causing the box to switch into and out of HD mode many times as you go up / down – in fact 9 times over the 5 HD channels (not 10 because BBC ONE HD and HD are next to each other already).

    The solution is there – there’s a huge gap of unused slots between 143-200 allowing for a re-shuffle.

    HD channels could be given their own slots from 111-130 (allowing easy number mirroring for major channels eg BBC One HD 111, BBC HD 112, ITV HD 113, C4 HD 114 etc.

    Or alternatively, they could be allocated 121-140 in the same way if more SD space for new channels was wanting to be freed between 101 and 120. Thus in that case, BBC One HD 121, BBC HD 122, ITV HD 123 etc.

    Existing SD channels in this area could simply be moved down the epg to numbers mirroring their current numbers. eg E4 at 122 could become 152 etc.

    The change ensures all HD channels have logical numbering to make for easy searching and learning by older people, and all HD channels would then be blocked together consecutively so that going up or down the channels didn’t cause HD to SD mode hopping unless leaving or entering the block.

  49. Night Watchman Says:

    When are ITV going to add subtitles to ITV1 HD ? The hearing impaired are forced to watch the SD version

  50. admin Says:

    Al (Original) said:
    Existing SD channels in this area could simply be moved down the epg to numbers mirroring their current numbers. eg E4 at 122 could become 152 etc.

    They can’t be simply moved as those broadcasters lease/rent that specific channel number. It would be like saying your house number needs to change from 10, to 33 because the Jones’ family down the road who own a few houses want numbers 1 to 5.

  51. James B Says:

    I would like to know why there seems to be a VERY slow implementation with new additions to freesat i.e. ITV player or movies VOD service. Firstly Humax, then sometime later other manufacturers.

  52. Robert Hudson Says:

    3D Is down to the Broadcaster eg BBC, I can watch 3D TV on my Humax Foxsat HDR box.

    YES I want maximum quality and are prepared to pay a little bit more on initial set up to get that. So WHY can’t we have it.

    And yes put ALL HD Channels together.

  53. Expat Says:

    BBC Radio loooks great on Freesat, with station name and programme information shown.
    Could this not be added to the other radio stations on the platform (as on Freeview), instead of a blank screen?
    I think it would encourge more people to use the radio section more.

  54. Muzer Says:

    My mostly neutral questions:

    Would it be feasible to implement an HD switching option, following ITV’s lead – whereby a prominent banner will appear for a few seconds after changing channels or a native HD programme starts, inviting the viewer to switch to the HD version of a programme via a colour button if it is native HD – on all channels that have HD simulcasts? Obviously that’ll need to be decided with the BBC/Channel 4, but I believe it is a good idea. And receiver compatibility will be 100% as it’ll just use MHEG, like ITV’s one.

    Are there any plans to overhaul the Freesat Information Channel, perhaps linking it closer with the website or even your Twitter account at the backend side, so that information is kept up-to-date and relevant? For that matter, do you have any information on how many people actually use it, as it’s not particularly prominent?

    Are there any upcoming additions/changes/deletions to channels/other services about which you can tell us? I understand it may be difficult for legal reasons, but the community would be happy to hear anything you can tell us!

    Have you considered following Freeview and Sky’s examples and giving reduced cost/free EPG listing to the Community Channel, it being not-for-profit? (Not that I watch it, I’m just interested in your stance on things like that.)

    Are you in any way involved with MHEG development for those channels that want it? This is a minor but (for me) noticeable area in which Freeview takes (or used to take, before the BBC started cutting back) the upper-hand, as that little bit of extra interactivity is everything. Nice downtime screens on off-air channels, lovely radio captions, and in the past, features like News Multiscreen, and IPTV services just starting to appear now, just added a little bit extra to Freeview, which Freesat, aside from ITV1 HD switching, reduced (compared to Sky) BBC Red Button services, and BBC Radio captions, lacks. On the plus side, you do have Red Button on the BBC HD channels which Freeview doesn’t.

    I might think of some more in a bit…

  55. James B Says:

    when are UK TV coming to freesat!

  56. scott Says:

    when will we get the remaining hd versions of itv2 3 & 4 and will channels thats on freeview thats not on freesat join

  57. robert o mahony Says:

    HI what do you think of goggle tv and when is on demand coming to Ireland

  58. admin Says:

    James B said:
    when are UK TV coming to freesat!

    I’ll ignore that one as per the original post.

  59. Mike Says:

    On Freesat, not as many channels seem to support Accurate Record as do on Freeview – Is the technical platform different and would therefore expensive for the broadcasters to implement?

    E.g. e4 and e4+1 support Accurate Recording on Freeview (and work well), but not on Freesat.

  60. Dave Says:

    Hi I sent an email to freesat last month and there reply was
    Some of the big channels will not come to freesat cos it’s
    Only got 2 million viewers but is this not hitting your head against a
    Wall cos I know if they get some high profile channels
    People will come over very fast I know this and have discussed it
    At work see how many agree on here ??
    Just a few extra channels in 2012 will be excellent
    I’m not mentioning DAVE lol

  61. Patrick Says:

    Build your own multimedia centre,its simple, you can have and use all the iplayers there are,and with an internet port that works, unlike my LG lf 7700!A TV should only recieve freesat and freeview and be able to comunicate to a computor to do the rest of the work.What would be nice to see is a freesat module to fit in a PC slot that way you`ll only need a good size monitor to suit.

  62. steve 1 Says:

    scott said:
    when will we get the remaining hd versions of itv2 3 & 4 and will channels thats on freeview thats not on freesat join

    Itv2hd and the rest are locked into sky they got a deal going

  63. philip clark Says:

    this is a question i have asked beforebut from ny pojnt of view well worth repeating. i am one of what i am sure is a very large number of viewers with hearing problems; when can we expect to receive subtitling on itv hd channels. any way thankyou for a brilliant service particularly for we expats here inn southern france.

  64. peter jannece Says:

    Last year, did you know that Sky and the BBC were negotiating the rights to Formula 1.
    Did Freesat miss the opportunity to talk to ITV and the BBC to keep the whole of the F1 programmes on their channels which you could have broadcast.

    Now I will be forced to buy Sky if I want to see LIVE F1..That means less people using Freesat.

  65. Ralph Chambers Says:

    I thought the recent advertising campaign for Freesat was very poor. The “amusement” ingredient took away or even obscured what the advert was all about.
    Also I would like to see a documentary type channel on Freesat on the lines of the Geography and History Channels. Any chance?

  66. Martin Says:

    1. FreeSat has the potential to be far superior to freeView – full 1080HD and far more HD channels, as it does not have the bandwidth problem that FreeView has.

    Q: Are FreeSat actively pursuing more of the popular HD channels as this will be a strong message for the next round of advertising to gain more public interest?

    2. Does FreesSat have anything to do with YouView, or will this just be the rebranding of FreeView?

    3. Will the G2 boxes make more of the networking facility? FreeView boxes can already stream data from the network such as pictures and video on a NAS. Humax already have boxes like the icord HD+ for sale elsewhere in Europe that are much more flexible in what they can do!
    http://www.humaxdigital.com/global/products/product_stb_satellite_icordhdplus.asp

    4. Further to 3. Have you seen the latest boxes made by Echostar for Dish media in the states? The Hopper and Joey multi-room DVR solution launched at CES 2012, may not look very pretty, and the name might be slightly odd, but I think the idea would really drum up some interest if FreeSat got them to develop a similar solution!

    http://www.theverge.com/2012/1/9/2692468/dish-network-hopper-joey-multi-room-dvr

  67. Neil Says:

    Most people have made comment about various things channel-wise so I’ll ask a question in relation to advertising:

    The biggest holdback for the platform has in the past been the lack of awareness and whilst it’s been good to see programme sponsorship deals (Charlie Boorman etc) I do think Freesat could increase awareness further by using the power of radio advertising as well as it’s TV campaigns. Radio, as opposed to TV, is cheaper and during breakfast/drive periods reaches as many, if not more, people than TV. Also, when listening in cars, people don’t and can’t fast forward through the ads (granted they can change station) but think it’s something Emma should really give thought to. Sky haven’t bothered with radio advertising historically but did run a campaign across the major groups before Christmas.

    The “free your TV” message would be a great campaign, going forward, for the platform in 2012, especially coming up to the end of the footy season. With a great Summer of Sport (Euro 2012 and The Olympics/Paralympics) all FTA this would be an ideal medium to get the message across that you don’t need Sky to get Satellite TV (and it’s live pause ‘+’ facilities)! There’s still so many people out there who don’t know about Freesat but would like to dump Sky!

    The platform has gone from strength to strength and my suggestion above would only help spread the word. More sales means more users, which in turn means more channel additions.

    My other question, and related to take-up, would be the addition of Netflix, Lovefilm and other on-demand services which, as I’ve discussed previously would add value to the Freesat product whilst protecting it’s core linear FTA TV offering. Does Freesat plan to offer more of these services if the Box Office 365 trial is proved to be a success.

    I won’t ask about ITV Player on Panasonic products as that has already been answered!

    admin: perhaps you could put these to Emma, the main being the advertising question.

  68. TimK Says:

    What are freesat doing to attract none FTA channels away from pay TV i.e. Sky.

    I’m not thinking of the major channels like Sky1, Atlantic, Sports, Movies, Comedy Central etcs but some of the more esoteric ones such as Discovery,FX,Syfy.

    Much of their output often does eventually filter through to Freesat (and indeed freeview) but it can take a good number of years.

    And on the subject of repeats – not something directly in freesats control but perhaps something they should be discouraging. Channels like CBS aAtion are on about their third (or is it fourth) repeat of the whole first 6 series of JAG (all they have available?). Ditto Judging Amy, Ditto The District etc.

  69. admin Says:

    peter jannece said:
    Last year, did you know that Sky and the BBC were negotiating the rights to Formula 1.
    Did Freesat miss the opportunity to talk to ITV and the BBC to keep the whole of the F1 programmes on their channels which you could have broadcast.

    Huh? How do Freesat have anything to do with broadcasting rights for F1?

  70. admin Says:

    Ralph Chambers said:
    Also I would like to see a documentary type channel on Freesat on the lines of the Geography and History Channels. Any chance?

    No chance, they tied into contract with Sky.

  71. paul mouser Says:

    The EPG is cluttered, particularly at the top where the space is wasted with no useful information displayed. Any chance of a restyle with more program info (perhaps using a reduced font option) and an option to have one channel’s 24 hour output onscreen at once as an option – for example: push guide once on the remote for the main screen and guide again on a highlighted channel for its 24 hour output? I have freeview with mystuff installed on a Topfield box and their epg is streets ahead of freesat.

  72. Rosco Says:

    Dancaban said: TIVU

    Fransat 5W / TNTSat 19E both for France for starters Like Tivusat they require cards to devrypt the content so are more ftv than fta.

  73. Rosco Says:

    Blast – made a right horlicks of that quote :D

  74. David Says:

    I can only reiterate what others have said about the delayed intro of ITV Player. I’ve given up all hope of getting it on my 2010 Sony TV, but have I any hope of ever getting it on my Echostar HDS-600RS? Echostar publicity suggested I will, but will manufacturers concentrate on the new standard excluding 2011 equipment. Am I better off streamimg my PC/Mac to my TV rather than relying on a Freesat offering?

  75. SL Says:

    Are there any plans to let us have the HD channels replace their SD equivalents?

    Ive deleted all the SD versions of the HS channels yet the BBC ones are on page 2 of the EPG and ITV and 4 are even further down the list. Can you see that the rule stating local channels must be in 1-5 slots isnt working?

    Also, any plans for the BBC to go back to the higher resolution permanently, we can tell the difference no matter how many times you tell us it doesnt matter.

  76. Lee S Says:

    Lee S said:
    With regards to Freesat and the next generation of satellite receiver, how can Freesat guarantee the compatibility of future services for these new boxes after the problems with only certain HD boxes being able to receive ITV Player? Is there going to be more uniformity across the Freesat range with these new features? It would be great if all boxes received the same epg format similar to that seen on Sky boxes in order to give the brand more of it’s own identity unlike Freeview.

    Going back to my original question about uniformity across the range and a greater identity for Freesat, will the G2 boxes contain a single Freesat remote used across the range of manufacturers similar to that of the competitors? Logistically this may be a bit difficult with the number of different manufacturers and there may be a few complex issues surrounding this, but then the consumer can choose a box based on its features whilst still having the same access to the Freesat epg etc.

  77. Soldierboy 001 Says:

    Could Emma be asked why it is not possible to have the 5 main channels on a broad beam so that expats in europe can have access to UK TV. I have said this before on another forum on Join Freesat but only as a point because you can not do anything about it. Their is somewhere in an EU directive a ruling that broadcasters can not do anything to prevent their country persons from recieving in other European Countries, but by broadcasting in narrow beam when broad beam is available is doing just that, and as BBC and ITV are partners in the Freesat set up then the broadcasters are censoring what is available. Having said that I will not accept that it is the broadcasters who stop it, and if the EU say it should happen then the copy right question is over ruled I believe.
    Video over the internet via set top boxes are available that work all over the world giving all your main terrestial programmes and are not blocked out in any none UK IP address regions and I am lead to believe are legal and if they were not I am sure the relevant broadcasters would have had them stopped by now.
    The only problem for me is that you need at least 2 Mbs to gaurantee quality which is only SD ( no HD availablity ) and in Spain this is not easy to obtain at a reasonable price, at least £25 for UPTO 3Mbs is the norm not giving much room left for using the internet.
    As I said I know I have had discussions on other forums but I would like to hear Emma’s say on this. And I don’t wish to hear well we don’t pay the draconian licence fee tell her to knock it off my winter fuel payment, I’ll be just a little bit colder to get good reception. Sorry it’s so long Graham.

  78. Mark B Says:

    Question for Emma…

    Has there been any discussions with Travel Channel to be included on Freesat?

    It seems very odd that Travel Channel has not jumped on board, considering they have been broadcasting FTA since day one!

  79. Tim Says:

    Hi there,

    I am very pleased that 5* and 5USA recently came to Freesat thus narrowing the difference between Freesat and Sky’s equivalent free to air offering.

    I would like to make a suggestion, please. I would be grateful if Freesat could consider being a bit more proactive about getting more channels. For example, how about inviting Sony Entertainment Television, Motors TV, Viva (all currently free to view) and the Travel Channel (currently free to air) to join Freesat? The advantages of greater audience exposure and consequently potentially enlarged advertising income could be stressed. All the four channels listed above would be an asset to Freesat and would enhance its appeal.

    Whilst Freesat doesn’t yet have a dedicated sports channel, on the Freesat website there could at least be a “Sport on Freesat” header below which are listed the radio and TV channels which feature some sport, e.g. BBC1, BBC2, BBC Red Button, ITV1, ITV4, C4, C5, CNBC (weekends), Five Live, Five Live Sports Extra, Talksport, etc. and the tournaments and sports that are on those TV and radio channels could be highlighted.

    Thanks for considering these matters.

  80. DavidDb Says:

    The ONE THING that everyone would agree upon is we want MORE HD content.

    What if any are the difficulties in setting up a dedicated FREESAT HD Channel ?

    The channel I envisage would be accessed on a bid auction to enable broadcasters to SIMULCAST an occasional HD programme where 90% of that channels output stays on their SD channels – much the same way that BBC HD is used to screen programmes from all of the BBC output.

    Some programmes, events, finals, films deserve to only be seen in HD – come on FREESAT lets be creative – Please ;-)

  81. admin Says:

    DavidDb said:
    The ONE THING that everyone would agree upon is we want MORE HD content.
    What if any are the difficulties in setting up a dedicated FREESAT HD Channel ?

    Bare in mind that Freesat to all intents and purposes is a EPG and structure, marketing, promotion etc, it isn’t a broadcaster so the chances of a Freesat HD channel for example are next to nil. Also don’t forget that Freesat is a not for profit organisation funded by the strap-cashed BBC and ITV, so there isn’t the kind of funding in place to come close to cover the associated costs of running a channel, satellite frequency/beam lease etc. Nice idea but won’t happen.

  82. James Blair Says:

    As my last question was disallowed, how about.

    Where will Freesat be in 10 years time when the platform enters its teens?

  83. Eston Says:

    Freesat has a very low profile in the public consciousness compared to Freeview and adverts like the recent Freesat one (freaturing the otherwise excellent Rich Fulcher) don’t help to convey the same broad-appeal message that the excellent advert for Freeview (featuring the always excellent, shiny balloons) dis, just recently.

    Do you think the Freesat campaign was as successful as the Freeview one and do you think it adequately conveys the features and key appeal of Freesat?

  84. andy Says:

    Is there any possibility of “My Chnnel” / “Fitness TV” / “Body in Balance” / “Sky News” being added at some time?

    Also, is the addition of the multi-screen streams, such as “ITV Quad” a possibility?

  85. steve 1 Says:

    Sky news what planet are you on?

    andy said:
    Is there any possibility of “My Chnnel” / “Fitness TV” / “Body in Balance” / “Sky News” being added at some time?
    Also, is the addition of the multi-screen streams, such as “ITV Quad” a possibility?

  86. martin Says:

    my qeustion is would it be possible for freesat to launch their own channel like sky did we can call it sat 1 or something and broadcast it on all platforms what an advert that would be people would be more interested in what freesat is all about think its one to keep in mind

  87. Keith Cobby Says:

    I feel that with two million viewers and five HD channels Freesat has reached critical mass over the last year – Emma and her team should be congratulated.

    Whilst we have our own preferences for future channels (mine are Film 4HD, 5HD and BBC News HD) I think Al(original) makes the main point which is for the platform to develop it needs to be fully independent of Freeview.

    Instead of being advertised as an alternative for people who can’t receive Freeview, it should be advertised as the low-cost alternative to Sky.

    I would like to see the broadcast quality of the main HD channels match that of NHK which sets the standard for me.

  88. steve 1 Says:

    Keith Cobby said:
    I feel that with two million viewers and five HD channels Freesat has reached critical mass over the last year – Emma and her team should be congratulated.
    Whilst we have our own preferences for future channels (mine are Film 4HD, 5HD and BBC News HD) I think Al(original) makes the main point which is for the platform to develop it needs to be fully independent of Freeview.
    Instead of being advertised as an alternative for people who can’t receive Freeview, it should be advertised as the low-cost alternative to Sky.
    I would like to see the broadcast quality of the main HD channels match that of NHK which sets the standard for me.

    I agree but there is no bbc news hd even on sky it don’t exist

  89. antony Says:

    missing channels that are on freeview light (area fed off relay transmitter) has freesat spoken about this with the government after they ‘shafted’ viewers who live in these areas. ok it might have cost a fortune to upgrade the tranmitters for all areas but could they not say we will put them all on freesat so if you want the missing channels you have this choice get freesat at minimal cost? instead of saying the advertisers/sponsers pay for these extra channels, i know ofcom had had loads of complaints they told over the phone! is this possible?
    one more note is it would need a very impressive box to get me to part with my money as i do not trust that they will be updated or future proof, most boxes that are out there cost far to much and i guess will soon be very out of date. loss of trust from the manufacturers (and freesat also itv player) but freesat need to know this

  90. antony Says:

    sorry , forgot to mention that if they include all the missing channels from viewers who live in freeview ‘light’ areas that this could also be a good advertising strategy to get more customers on board. even the current set up they should be shouting about how much more you get than freeview or freeview light areas, just done a digital tune sony tv said 33 services and sat tuning was 180 services.
    cheers Antony

  91. Al (Original) Says:

    admin said: They can’t be simply moved as those broadcasters lease/rent that specific channel number. It would be like saying your house number needs to change from 10, to 33 because the Jones’ family down the road who own a few houses want numbers 1 to 5.

    Whereas I appreciate what you’re saying Ian, I’m sure there is something in the contract allowing for channel renumbering otherwise what would happen when new channels join?

    We already see existing channels being moved to make way for new channels so I fail to see how a wholesale move could not be undertaken especially as the position of those channels could be retained relative to each other given there is such a large block of free space.

  92. John1961 Says:

    I understand that Freesat is an EPG.
    Does Freesat enforce a minimum standard below which a channel cannot be accepted on the EPG as HD. and can this be explained and possibly raised to improve Picture Quality.

    Now that 1N has improved the availibility of transponders can you request duplicate Channels of your entire portfolio without the ‘Dog’ logo so that those who enjoy looking at the ‘Dog’ remain happy and the rest of us can delete those channels and watch ‘Dog ‘ free TV.

  93. admin Says:

    John1961 said:
    I understand that Freesat is an EPG.
    Does Freesatenforce a minimum standard below which a channel cannot be accepted on the EPG as HD. and can this be explained and possibly raised to improve Picture Quality.
    Now that 1Nhas improved the availibility of transponders can you request duplicate Channels of your entire portfolio without the ‘Dog’ logo so that those who enjoy looking at the ‘Dog’ remain happy and the rest of us can delete those channels and watch ‘Dog ‘ free TV.

    I doubt Freesat would regulate the conditions of what makes up a high-definition channel; that is for ofcom to control.

    No chance of the broadcasters who want a DOG on-screen to spend hundreds of thousands, if not millions on duplicate channels to satisfy those that find them annoying; will never happen and isn’t in Freesat’s control.

  94. Richard R Says:

    I’m interested in knowing where Emma sees the platform heading next and what the audience make up and size is. Since the analog switchoff I can now get freeview for the first time so along with others now have a choice when it comes to my next pvr. Does Emma think freesat adoption might fall in future in favour of freeview? Is there a significant number of people who might be pursuaded to replace their sky subscription with a feesat box? (though suspect upfront cost an issue there). Thanks

  95. Nathan L Says:

    I know I am repeating some of the best, but then you know what interests us the most:-

    1) Are 4OD and Demand 5 on the way?
    2) Any games platforms on the way (like sky active & freeview have)
    3) On the next release of boxes – will a standard spec for home networking and remote recording facilities be added
    4) Will we see the last of the BBC missing services this year, News Multiscreen, CBeebies interactive red button services and games and the extra interactive radio that freeview has.
    5) How about a reduced EPG fee for the first year/ free for 6 months fee scheme to encourage all those extra great FTA broadcasters already on satellite to try the platform and see if their audience share increases. Especially target as said Travel Channel, Sony Entertainment TV, Motors TV, Viva and Community Channel. There are so many extra channels out there we are missing out on.
    5b) Or would you consider relaxing the restrictions on non-freesat channels being added to the epg for advanced users (in a secret hidden menu) and then you are likely to get all those extra people frustrated by only having now and next data writing to those channels encouraging them to join the platform.
    5c) (More likely to be considered) Run a section on your website with a list of all the non-freesat FTA channels and their contacts details, so we can easily get in touch with those broadcasters to encourage them to join the platform and run a poll on the same page to find out which are the most popular missing FTA channels.
    6) The freesat info channel – why does the music breakup and can the content be updated more often like the website?

  96. Glyn White Says:

    We have on here many fanciful wishes and desires which I would assume are unattainable.

    Is Freesat’s intention to at least mirror Freeview for content? Only then you can consider expansion.

    Freesat now has a two front battle attraction and retention of clients. Existing clients are ever seeking new channels and initiatives. Many of us are ex Sky or Cable and our new found vegeterian approach will only last until we crave meat again.

  97. A Partridge Says:

    I heard a rumour that Freesat are launching a 27:9 ratio so that Eamonn Holmes can continue to broadcast. Is this correct?

  98. Robert Hudson Says:

    Ralph Chambers said:
    I thought the recent advertising campaign for Freesat was very poor. The “amusement” ingredient took away or even obscured what the advert was all about.
    Also I would like to see a documentary type channel on Freesat on the lines of the Geography and History Channels. Any chance?

    I am in total agreement with this post.

  99. Robert Hudson Says:

    Glyn White said:
    We have on here many fanciful wishes and desires which I would assume are unattainable.

    Is Freesat’s intention to at least mirror Freeview for content?Only then you can consider expansion.

    Freesat now has a two front battle attraction and retention of clients. Existing clients are ever seeking new channels and initiatives. Many of us are ex Sky or Cable and our new found vegeterian approach will only last until we crave meat again.

    LOL, But True.

  100. Colin Says:

    Q. Do you agree that FreeSat’s retail display material in outlets like Comet is failing woefully to help FreeSat realise its growth potential? It is hopelessly outgunned by Sky’s material, & what little there is fails to get across the simplicity FreeSat’s unique selling proposition (as indeed does its far-too-clever-for-its-own-good TV campaign). Retail point-of-sale is where most consumers get their education about these things, & FreeSat is failing to compete – surely?

  101. Daran Brown Says:

    i have read this forum for quite a while now and not posted anything, As an installer of Freesat equipment I would like to know why Freesat are so awkward to deal with. Why as a CAI registered installer I still had to go through a long winded and utterly confusing process to use the Logo. Why are we not given any recognition for all the selling and promotional work we do for Freesat. Why do they post unrealistic prices on the Freesat website for equipment. Some of the prices are cheaper than I can buy in at! And why oh why will they not tell us of future channel plans. What is happening this year, are we going to see more HD, because this is what the majority of my customers want to see, why is the installer network completely disregarded in any planning process, if they actually have one. And finally what is the point of me selling a product that I get no thanks for, it is better financially for me to give up and sell Sky. The fact that I believe in the platform should count for something!!!

  102. Daran Brown Says:

    Oh, I forgot, when will they make STV broadcast HD. Why is Scotland treated as a second class customer base.

  103. Shaun Says:

    Colin said: Q. Do you agree that FreeSat’s retail display material in outlets like Comet is failing woefully to help FreeSat realise its growth potential? It is hopelessly outgunned by Sky’s material, & what little there is fails to get across the simplicity FreeSat’s unique selling proposition (as indeed does its far-too-clever-for-its-own-good TV campaign). Retail point-of-sale is where most consumers get their education about these things, & FreeSat is failing to compete – surely?

    The Retail display information in PC World/Currys in Nov was incorrectly advertising Freesat services, hence ASA case submitted, and Freesat was asked to withdraw the literature.

  104. admin Says:

    Daran Brown said:
    Oh, I forgot, when will they make STV broadcast HD. Why is Scotland treated as a second class customer base.

    That is a question for STV/ITV, not Freesat; they can’t get involved in contract disputes between the two broadcasters.

  105. Freeviwer Says:

    Daran Brown said: …. utterly confusing process to use the Logo…..

    Isn’t using the Logo on equipment, means that the equipment is capable of receiving the services ?

    i.e. Freeview Logo on a device (box or TV), means capable of receiving Freeview, Digital tick logo meaning device is capable of receiving a digital service, Freesat logo meaning capable of receiving Freesat and the additional HD logos meaning that the devices are capable of receiving HD services and ‘IPTV’ (Freeview – Channels 110 onwards, Freesat 901, 903, 907, etc)

  106. admin Says:

    Freeviwer said: Isn’t using the Logo on equipment, means that the equipment is capable of receiving the services ?

    Daran means the use of the logo for self-promotion of his installation business, i.e. using the logo on his van, website, advertising etc. Freesat are very strict with giving rights, to protect the brand.

    Actually, not even sure I have permission to use the logo ;)

  107. Freeviwer Says:

    I have seen receivers in Maplins capable of receiving Freesat (Freesat HD), without a logo and receivers with Freesat (Freesat HD) logos.

    What’s the difference between these products ?

  108. Night Watchman Says:

    Do you think that Freesat could dispense on their Twitter (@freesat_TV) posts with their inane programme reminders and details of their personal social appointments and goings-on which we are not really interested in. There is an EPG and most of us have access to a TV Guide of some sort. They should restrict the use of the service to provide up-to-the-minute practical information on channel/ frequency changes or other relevant technical information and queries. The information on their website and channel 999 is never up-to-date and Twitter provides an ideal platform for this.

  109. admin Says:

    Freeviwer said:
    I have seen receivers in Maplins capable of receiving Freesat (Freesat HD), without a logo and receivers with Freesat (Freesat HD) logos.
    What’s the difference between these products ?

    If they don’t have the Freesat logo, they shouldn’t be using the Freesat name of any kind, they are nothing more than generic receivers capable of receiving the same free-to-air channels, minus the TV guide and additional services offered by Freesat such as BBC iPlayer.

  110. Shaun Says:

    Night Watchman said: …The information on their website and channel 999 is never up-to-date…..

    There website should be up to date. They have been requested by the ASA in Nov & Dec to have their website & information channels corrected. ;)

  111. admin Says:

    Shaun said: There website should be up to date. They have been requested by the ASA in Nov & Dec to have their website & information channels corrected. ;)

    Ok ok Shaun, we get the point…I don’t want to have to go all “derek500″ on you!!!

  112. steve 1 Says:

    I know this one is not for the freesat boss but I can’t get channel 5 now with my bush box my humax is ok.help would be great scan has been done

  113. Shaun Says:

    Derek500 ?

  114. Neil Says:

    Daran Brown said:
    i have read this forum for quite a while now and not posted anything, As an installer of Freesat equipment I would like to know why Freesat are so awkward to deal with. Why as a CAI registered installer I still had to go through a long winded and utterly confusing process to use the Logo. Why are we not given any recognition for all the selling and promotional work we do for Freesat. Why do they post unrealistic prices on the Freesat website for equipment. Some of the prices are cheaper than I can buy in at! And why oh why will they not tell us of future channel plans. What is happening this year, are we going to see more HD, because this is what the majority of my customers want to see, why is the installer network completely disregarded in any planning process, if they actually have one. And finally what is the point of me selling a product that I get no thanks for, it is better financially for me to give up and sell Sky. The fact that I believe in the platform should count for something!!!

    That’s an interesting post Darren and I never realised they weren’t more pro-active with installers, especially the bit about the use of logos.

  115. Big Adam Says:

    Shaun said: Derek500 ?

    Pfft! Youngsters! ;)

  116. Spanners Says:

    My question for Emma is to do with the channels that have joined the Freesat platform:
    Have the channels which have joined Freesat and were previously only FTA in some obscure slot on the Sky EPG reported a noticeable increase in feedback and programme viewing numbers?

  117. Bill irvine Says:

    Question
    Do you feel the style and content of the current television advertising campaign was the right route to go? The general consensus online is that it has tried to be quirky and rememberable (adj.) rather than informative which is needed whilst Freesat is still an unknown brand name for most UK homes.

    Answer
    The recent advertising was absolutely rubbish, how is a spaceship and stupid characters going to encourage people to switch to Freesat. It was like watching some silly kids advert

  118. Freeviwer Says:

    admin said: If they don’t have the Freesat logo, they shouldn’t be using the Freesat name of any kind, they are nothing more than generic receivers capable of receiving the same free-to-air channels, minus the TV guide and additional services offered by Freesat such as BBC iPlayer.

    They not using the Freesat name – advertised as FTA receivers, but they do have an EPG (I tend to use a paper TV Guide/Newsapaper), and some the ability to record to USB HDD.

    So the only difference I can see is the ability to receive BBC iplayer, ITV net-player, BoxOffice365, etc….

    But aren’t there Freesat Receivers not capable of receiving BBC iplayer, ITV net-player, BoxOffice365. Why are these allowed to carry the Freesat HD logo ?

    @101 Darren – I assume that you also provide Freesat equipment. What are you doing for those customers who may have purchased from you Freesat equipment, expecting to receive these On Demand services, then finding that the equipment is not compatible ?

    I am tempted to go to Free Satelitte (in addition of keeping my Freeview box) but can’t see the benefits of choosing a FTA HD Receiver over a Freesat HD Receiver.

    Perhaps This question can be put to Emma.

    What are the benefits of choosing a Freesat Logo’d receiver over a FTA receiver ?

  119. admin Says:

    Freeviwer said: They not using the Freesat name – advertised as FTA receivers, but they do have an EPG (I tend to use a paper TV Guide/Newsapaper), and some the ability to record to USB HDD.

    Most generic satellite receivers have a TV guide in which you can manually add channels (not there by default) but usually they only have now/next programme data, or possibly a day; not a full 7/8 day listing like on Freesat. Also the brands associated with Freesat are generally better. Freesat receivers are plug and play, which is a huge benefit for most who don’t understand, or don’t want to understand the make up of channels and how to manually search frequencies etc.

  120. Freeviwer Says:

    admin said: …..Also the brands associated with Freesat are generally better. …..

    Better as in customer support, equipment, or upgradable ?

    Darren (#101) has already mentioned the awkwardness of Freesat as a dealer, I assume the same awkwardness for customers of Freesat receivers.

    I’ve read many about disapointed LG,Sony & Panasonic owners finding that their equipment were not being capable of receiving BBC iplayer, etc.

    Dont think I’d like a now/next EPG so it look like the best option may be Freesat from Sky – same channels and the possibility of choosing a subscription package when needed.

    So many options…

    Perhaps the question in my previous post shoud read….

    What are the benefits of choosing a Freesat Logo’d receiver over a FTA receiver or a Sky Receiver (being used as a subscription free box) ?

  121. Oyodi Says:

    All HD channels together does seem logical, I can remember the original “ON DIGITAL” boxes on terrestrial allowed us to select and alter the channel number, so why can’t this facility be included on FreeSat Boxes, so we can allocate ourselves the HD version to channels 101,102,103,104,105 etc. ?

  122. Shaun Says:

    Oyodi said: All HD channels together does seem logical, I can remember the original “ON DIGITAL” boxes on terrestrial allowed us to select and alter the channel number, so why can’t this facility be included on FreeSat Boxes, so we can allocate ourselves the HD version to channels 101,102,103,104,105 etc. ?

    I’m sure one of my old Freeview boxes had the option to swap one regional with another.

    The LF7700 had the option. Page 44 of the manual

    http://www.lg.com/uk/common/product/support.jsp?localeCd=uk&productId=32LF7700&uri=/uk/tv-audio-video/televisions/LG-lcd-tv-32LF7700.jsp#

    allowing you to change the region with that of another, so assume same could be done with changing a region with it’s HD equivalent.

    I may be wrong, as my LF7700 was returned after the BBC iplayer fiasco.

  123. Samuel Franklin Says:

    are the music channels 4music, channel aka, starz tv and dance nation tv launching on freesat in 2012?

  124. Kerrry Totten Says:

    How about Eurosport?

  125. admin Says:

    Kerrry Totten said:
    How about Eurosport?

    No chance, tied into contract with Sky on satellite.

  126. Daran Brown Says:

    Just to clear a couple of things up, we only sell Freesat branded products now, as the majority of customers find FTA too complicated to use. The EPG is very easy to understand and use. Most people feel comfortable with it. I don’t have the problem with iplayer etc because 98% of people in my area do not have broadband that is fast enough to support it. But we only sell Humax products which do not seem to suffer. I do not think that I have a single customer using a catch up service. The biggest complaint I get is about the small HD content and the lack of knowledge I have to what channels may or may not be coming. Its this lack of communication which annoys me. One thing that Sky always did was to keep the dealers up to date with developments. Freesat give the impression that they simply do not care what the installers think, but its us that sell the stock, persuading customers to use a Freesat box instead of Sky multi room is a very common introduction. And yes I agree the advertising on TV was just rubbish, most folk don’t know what Freesat is, what we need are clear factual adverts, did you know that you can use your existing Sky dish to receive Freesat, did you know you can mix Freesat and Sky on the same dish etc etc

  127. Samuel Franklin Says:

    how about motors tv and viva?

  128. Francis Says:

    I don’t think that Freesat has moved as quickly as i thought it would. It looks like Freeview are going ahead more than Freesat.

  129. gruff1943 Says:

    Will we ever get itv Iplayer ?????

  130. Shaun Says:

    gruff1943 said:
    Will we ever get itv Iplayer ?????

    m

    gruff1943 said:
    Will we ever get itv Iplayer ?????

    No….. the manufacturers have your money. Tough

  131. Rosco Says:

    Daran Brown said:
    Oh, I forgot, when will they make STV broadcast HD. Why is Scotland treated as a second class customer base.

    STV is already broadcasting in HD – its on 10936V 22000 5/6 using the 3855 label – its been there months!

  132. Mark Aberfan Aerials Says:

    Hi all,

    To expand on what Darran has said, could you ask Emma about a proper channel of communication between Freesat & the registered Freesat installer base , Among these indi’s there is a massive base of very experianced long established & trusted riggers who have the trust & the ear of their customers. Many have no desire to deal with a pay tv provider & all the grief that means. There is a lot of goodwill among the indi installers who promote Freesat but at the moment its a one way street with no backup, support or info coming back to help us do even better.
    Just reading through this site you can see that many of us installers end up having to ask questions, compare notes, & make suggestions here due to the lack of info & direct communication available to us.
    The lack of a clear Freesat product message is very evident in my daily work , almost every week I get called out because a “freesat box” has lost channels only to find the customer has been sold a no name fta receiver as freesat, Ebay is full of such adverts & unfortunatly some retailers & installers are still selling fta as Freesat, at this stage of the game there is no excuse for this & its blackening the perception of Freesat with the public who know no better. Its time to educate the public & protect Freesats good name by clamping down on this .

    As far as the non stop requests for more / new channels, until I’m better informed I take the attitude that they will come when they can afford it & when it suits their business plan, no amount of moaning / requesting is going to make anything happen any faster.
    I have mention the Freesat info channel problems in the past & I still feel this needs to be adressed.

    Going back to the Indi installers, It would be good if Freesat could set up a deal with a distributor, for example Eurosat to be able to get Manhatten receivers at preferential price to get quality kit out to the customers & still make a margin on the sale, the same could be said for registered Freesat installers to open a direct trade channel to Echostar, the current situation of obtaining equipment via Argos & Amazon because they are cheaper than the distributors is a bad joke & could cause further problems with warrenty claims .

    Mark Aberfan Aerials

  133. Neil Says:

    Mark – interesting point there about generic FTA receivers ‘marring’ Freesat’s branding. B&Q are culprits of this too with their Ross FTA STB’s.

  134. Dave Taylor Says:

    When will ITV HD start broadcasting Audio in Dolby Digital 5.1?

    BBC & Channel 4 both use this.

    As your website states: “Many HD programmes now come with Dolby 5.1 surround sound, putting you right at the heart of the action.”

    NOT if they are on ITV. Please put some pressure on them to use this format.

    Refards, Dave

  135. Roger Says:

    Are there any plans or capability to provide Youtube via Humax HD box and Freesat?

  136. ondemand Says:

    Would a remote record service be possible? If so are there any plans to release mobile ‘remote record’ apps?

    If not, are there any plans to release a ‘Freesat version’ of Freeview’s HD TV Guide apps – http://www.freeview.co.uk/Features/2011/The-all-new-Freeview-HD-TV-Guide-app-for-iPad-iPhone-and-Android-smartphones-tablets – for windows phone, android and iOS devices?

    Thank you

  137. Scottie Says:

    I would like to see freesat do more with the EPG. Currently it is split into channel specific genres. Would it be possible in future to develop this to be program specific. Eg. Movies showing movie times for BBC and ITV as well as those on the film channels. Sport category showing sports from brodcasters. I know its possible as technisat does this for German Channels. Think it would be great improvement to the guide.

    I also remember years ago when digital first started in the UK and there were talks between sky and ondigital to make a side car to intergrate their boxes, however the different uses of encrypting standards caused their first problems and everything seemed to be dropped. My question is why freesat and Freeview could look to intergrate both services, and manufactures to develop boxes in support. Many combi boxes are out there and this may be s way to correct issues such as regions, and bring sports to the platform.

    I look forward to seeing the new boxes available later this year.

  138. Tim Says:

    Tim said:
    Hi there,
    I am very pleased that 5* and 5USA recently came to Freesat thus narrowing the difference between Freesat and Sky’s equivalent free to air offering.
    I would like to make a suggestion, please. I would be grateful if Freesat could consider being a bit more proactive about getting more channels. For example, how about inviting Sony Entertainment Television, Motors TV, Viva (all currently free to view) and the Travel Channel (currently free to air) to join Freesat? The advantages of greater audience exposure and consequently potentially enlarged advertising income could be stressed. All the four channels listed above would be an asset to Freesat and would enhance its appeal.
    Whilst Freesat doesn’t yet have a dedicated sports channel, on the Freesat website there could at least be a “Sport on Freesat” header below which are listed the radio and TV channels which feature some sport, e.g. BBC1, BBC2, BBC Red Button, ITV1, ITV4, C4, C5, CNBC (weekends), Five Live, Five Live Sports Extra, Talksport, etc. and the tournaments and sports that are on those TV and radio channels could be highlighted.
    Thanks for considering these matters.

    Further to my initial comment above, C21Media have now reported today that Sony have just bought the Movies4Men, Movies4Men+1, Movies4Men2, Movies4Men2+1 and Men&Movies Freesat channels and in all probability they will remain on Freesat.

    Therefore, now would seem the ideal time to actively encourage Sony to bring their Sony Entertainment Television and Sony Entertainment Television+1 channels to Freesat the free to view concept is now pretty much redundant as well as restricting Sony Entertainment Television’s audience share.

  139. Soldierboy 001 Says:

    Could some one please explain what EPG has to do with channel number selection as I thought that EPG stood for Electronic Program Guide and was subed out to a company to provide this service for Freesat.I thought that BBC and ITV were the people who controled Freesat as it was they that got together to provide the service.
    Anyway who ever it is that signs up the broadcasters should make it a condition that when they come aboard they should understand that for the benefit of the Freesat service channel numbers may at some time have to be changed to allow for improvments to the end users benefit. I know of several people who I had to guide to new or HD channels because they did not realise they had been added. Grouping say HD channels together would help people that are not fully conversant with the system.
    In the early days of sattelite broadcasting this was done on a fairly regular basis and caused no problems and I’m sure that savvy people would do the putting together in groups themselves if it was possible on a Freesat box.
    Could this be put to Emma please.

    Graham.

  140. Shaun Says:

    Sorry Admin, but you may not like my response to #134, but it demonstrates examples of quotes that’s .maring’ the Freesat brand.

    Neil said:
    Mark – interesting point there about generic FTA receivers ‘marring’ Freesat’s branding. B&Q are culprits of this too with their Ross FTA STB’s.

    Manufacturer’s (of Freesat products) are also ‘marring’ Freesat’s branding, with their comments…

    e,g.

    LG – With regards to BBC iplayer
    ———————————————

    JAN 2010 “Freesat and BBC iPlayer finished their testing in December and LG are currently updating the software now – as we speak.”

    JUNE 2010 “This update should be available by the middle of July”

    Panasonic – With regards to ITV player

    OCTOBER 2011 – Panasonic facebook Page stated:-
    ————————————————————————–

    “Hi Currently none of the Panasonic Viera range are able to access ITV Player. We are looking into the possibility of adding services such as ITV player, 4oD and Demand 5″”

    Freesat – With Regards to ITV Player
    —————————————————

    OCTOBER 2011 “ITV Player is still in a trial phase on Humax boxes, the purpose of this kind of trial is to iron out any software issues. This will continue until as many of these issues as possible are resolved and so I cannot say when it will launch on your Panasonic freesat built in t.v just yet.”

    and website channel 999 stated “coming soon to other devices”

  141. Dream Says:

    Never understood why REALLY, DAVE, YESTERDAY, CHALLENGE, Etc. are on Freeview, but not Freesat. Surely the Advertisers on these channels would like their products to be promoted to more potential clients. Therefore, does it not make more sense for the advertisers on these channels, insist that theses channels be part of FREESAT too?

  142. Freeviwer Says:

    @141 – Well said….. ;)

  143. Freeviwer Says:

    What actions has Freesat taken against these manufacturers with regards to providing updates ?

    It is not has if the products aren’t capable, as the Humax appears to be from 2008, and these appear to have followed afterwards, and quite recently !

  144. Barry Says:

    Why are there no radio programmes on the BBC iPlayer on Freesat ?
    I only found this out once I’d had a dish installed. Being able to listen to Radio 4 & Radio 3 was one of the main factors why I got a dish.
    BBC iPlayer is only ever referred to as BBC iPlayer, it is not apparent there are different versions of BBC iPlayer, and Freesat carries a cut down version of BBC iPlayer.
    Are there any plans to upgrade BBC iPlayer on Freesat to include radio programming ?
    Thanks.

  145. admin Says:

    Dream said:
    Never understood why REALLY, DAVE, YESTERDAY, CHALLENGE, Etc. are on Freeview, but not Freesat. Surely the Advertisers on these channels would like their products to be promoted to more potential clients. Therefore, does it not make more sense for the advertisers on these channels, insist that theses channels be part of FREESAT too?

    …because these broadcasters make more money from subscription revenue at this time, so switching to Freesat wouldn’t make financial sense. That might change in the future when Freesat has a much larger audience, but don’t forgot, Freeview has no competitor able to offer these channels a better deal, so it was nature that they’d go onto that platform.

  146. admin Says:

    Starting to wonder if this was such a good idea, as I haven’t seen the same high standard of questions as last time which are likely to gain a decent response; there have been a lot of suggestions (I might consider sending these over in a seperate request), but also a lot of complaints (rightly or wrongly) about issues of advertising, on-demand etc.

    It takes a serious amount of time and effort to moderate the content of this site, and have already removed and tidied up hundreds of comments from this page alone, so please, can we stick to question suggestions only and not debates on the communication with regards to ITV Player!

  147. steve 1 Says:

    admin said:
    Starting to wonder if this was such a good idea, as I haven’t seen the same high standard of questions as last time which are likely to gain a decent response; there have been a lot of suggestions (I might consider sending these over in a seperate request), but also a lot of complaints (rightly or wrongly) about issues of advertising, on-demand etc.
    It takes a serious amount of time and effort to moderate the content of this site, and have already removed and tidied up hundreds of comments from this page alone, so please, can we stick to question suggestions only and not debates on the communication with regards to ITV Player!

    I’ve noticed admin!

  148. admin Says:

    Shaun and Freeviwer have both been temporarily banned because they are the same person, agreeing with each others comments and generally using every opportunity to slate Freesat; yet spending more time on here than any of our regular contributors…quite sad really! If he wishes for inclusion again, he’ll need to contact me directly.

    I appreciate the annoyance at the problems caused with the mis-advertisement of the on-demand services, but Freesat aren’t totally to blame, they have been let down by some major manufacturers here, plus broadcasters such as ITV who have made the whole technical process of ITV Player next to impossible, with many losing patience. I will pose some questions to Emma on the subject, but I’d like to get off that debate now please.

  149. admin Says:

    steve 1 said: I’ve noticed admin!

    Keep having to tidy up your blockquotes; I’ll try to find a more “steve 1″ friendly method when I get time ;) :P

  150. Neil Says:

    I think Emma should be congradulated for all the channels brought to the platform last year, the ‘jewel in the crown’ being C4HD and the C5 sister services which has given us all extra viewing and complemented the whole line up.

    Taking all this on-demand malarkey aside (and I’ve not got ITV Player but not complaining) you have to admit 2011 has been the best year for channel inclusion on the platform.

    We’re only half way through January and I have every faith that 2012 will bring us more channels we want to see and potentially in HD too if C4 bring their sister HD services on board.

  151. Kevin Ver1 Says:

    One person reminded me of a question I have about the EPG. Quite a few people now have a Home Theatre PC (HTPC). In other words a PC with a TV card, Blu Ray player etc. Now such a set up could include a S2 satellite card. Has Freesat considered the possibility of a PC application that would give HTPC users access to the Freesat EPG?

  152. Glyn White Says:

    admin said: …because these broadcasters make more money from subscription revenue at this time, so switching to Freesat wouldn’t make financial sense. That might change in the future when Freesat has a much larger audience, but don’t forgot, Freeview has no competitor able to offer these channels a better deal, so it was nature that they’d go onto that platform.

    Hobsons Choice here. Freesat will not enlarge its customer base with its current programme line up. Consider now, I watch Dave on Freeview, Sky News on FTA and normal day to day on Freesat. I am happy for the moment but getting bored

  153. steve 1 Says:

    What questions would you like to ask emma admin?

  154. Kevin Ver1 Says:

    @ Glyn White 153

    I am able to watch Sky News on my cheap as chip Bush Freesat box. Frankly I am more than happy not having Sky on the Freesat EPG. There are so many other channels available FTA if you can be bothered to do a manual tune!

    There is more choice on Satellite FTA than on Freeview.

  155. admin Says:

    steve 1 said:
    What questions would you like to ask emma admin?

    I posted a few in the original post as suggestions. I’ll only add more if I don’t get enough suitable ones from you lot. Some of the questions I already have the answers for, but cannot openly discuss them so hopefully Emma will answer some officially.

  156. Samuel Franklin Says:

    how about sony tv?

  157. Richard Crichton Says:

    I can’t think of a single question that I want to ask Emma Scott that would result in a satisfactory reply instead of the usual corporate brushoff nonsense so I simply won’t ask her any.

    Regarding other posts some people seem to forget that every Freesat box is also a FTA box and can be used 100% as such. Some boxes are difficult to use and some are one button push. STV HD, Sly News etc is one button push away for me and all my HD channels are grouped together in one of my eight favourites lists. Simples.

  158. ashley Says:

    Kevin Ver1 said:
    One person reminded me of a question I have about the EPG. Quite a few people now have a Home Theatre PC (HTPC). In other words a PC with a TV card, Blu Ray player etc. Now such a set up could include a S2 satellite card. Has Freesat considered the possibility of a PC application that would give HTPC users access to the Freesat EPG?

    I second this. Opening up to the hobbyists would potentially bring a lot of viewers. I have never built a HTPC but looked very far into it, mainly because there is no sound way of getting channel epg data for FTA satellite channels.

  159. Samuel Franklin Says:

    what new channels are coming to freesat this year?

  160. Richard Crichton Says:

    Samuel Franklin said:
    what new channels are coming to freesat this year?

    A year is a long time and unless Emma can predict the future that question is impossible to answer.

    What new channels are in process of coming to Freesat in the next three or four months is my question for Emma.

  161. admin Says:

    Richard Crichton said:
    What new channels are in process of coming to Freesat in the next three or four months is my question for Emma.

    Another one that can’t be answered due to confidentiality of contracts. The process is extremely complexed and doesn’t allow for public disclosure until a specific scheduled date is given for inclusion.

  162. Richard Crichton Says:

    admin said: Another one that can’t be answered due to confidentiality of contracts. The process is extremely complexed and doesn’t allow for public disclosure until a specific scheduled date is given for inclusion.

    My point exactly. Any meaningful questions can’t be answered or I already know what the answer would be.

  163. Neil Says:

    Samuel Franklin said:
    what new channels are coming to freesat this year?

    Things move quick in the Satellite broadcasting game and channels which potentially have little chance of appearing could go FTA and appear within a Month therefore a question like that is impossible to answer.

    There’s a **possibility** of:

    E4HD
    Film4HD
    More4HD
    C5HD
    Sony TV

    After that who knows but either all, some or none of the above might appear. One thing for sure is that channels will appear this year and considering 25+ were added last year there’ll be a few existing FTA services which will hop on board.

  164. scott Says:

    i know people would like a sport channel would it be possible for the bbc itv channel 4 and five to work together to make a fta channel possible as they do show sports programmes it would be a good idea if they could and would we ever get exclussive freesat channels that will be on freesat only thats not on sky itvhd done this once so it is possible.

  165. Maurice Says:

    I thought the original concept of Freesat was to ensure that the BBC and ITV continued to meet their public service broadcasting obligations to those of us who will either have no access to Freeview – or only access to Freeview lite – after the analogue signal is switched off. Freesat has provided this admirably for me so far and I hope that it will continue to do so.
    Can Emma reassure me that Freesat will campaign to ensure that viewers in my position will get the same channels that ‘Freeviewers’ can get post switchover..
    After all we pay the same license fee!!

  166. Mark Aberfan Aerials Says:

    Hi admin,

    I understand that some questions either cant be answered (due to obligations etc) or that there is no point in asking (dave etc) but can you tell me if you are likely to ask the points I & others made about Freesats relationship with their own registered installers. Im sure the other installers would back my request for a more active working relationship with Freesat, there is a lot of us who really believe in the platform & want to help further its progress. I see this as mutually benificial for all parties involved including the customers who would have direct access to a highly skilled & informed group of riggers.

    Mark Aberfan Aerials

  167. admin Says:

    Mark Aberfan Aerials said:
    Hi admin,
    I understand that some questions either cant be answered (due to obligations etc) or that there is no point in asking (dave etc) but can you tell me if you are likely to ask the points I & others made about Freesats relationship with their own registered installers.Im sure the other installers would back my request for a more active working relationship with Freesat, there is a lot of us who really believe in the platform & want to help further its progress. I see this as mutually benificial for all parties involved including the customers who would have direct access to a highly skilled & informed group of riggers.
    Mark Aberfan Aerials

    It is a valued question and one I’ll certainly ask. I think that Freesat could be doing much more to help and thank those that stand by the brand and help promote/install it, and maybe it just requires a few pokes to get the message through. Doubt anything can be done in terms of prices of receivers though, I know you have concerns that Amazon is cheaper for you to buy from than through the official distributors, but sadly some of the manufacturers are taking liberties. Your welcome to contact me to discuss this further, I know that part of the industry better than most.

  168. IamP Says:

    The two of the main reasons I chose Freesat HD+ over Freview HD+ were the ptotential for more HD channels via satellite and the additional BBC interactive screens available.

    So far Freesat hasn’t delivered the additional HD channels with the exception of NHK World HD. The BBC continues to drag it’s feet on more HD channels with conflicting statements about if and when more may launch and whether it’s dependant on securing additional Freeview capacity. Now that there is more narrow beam capacity available for potential Freesat HD channels can we expect a significant number to launch this year? How many HD channels do you expect we will have by the end of 2012?

    Does Freesat actively persue channel owners? When Freeview first launched UKTV and MTV supported the fledgling platform by creating UK History and TMF respectively. Now that Freesat has sold over 2 million receivers and with UKTV recently under new co-ownership are Freesat in regular contact with the likes of them, Viacom etc. about possibly having a presence on the platform?

    Do you think the plans in the BBC Delivering Quality First proposals to reduce their interactive services on Freesat to a single screen will be damaging for the platform?

    Do you think 3D will be a major driver in choice of platform in the future? If so will the lack of commitment to 3D by the free to air broadcasters be detrimental to Freesat?

    How will YouView effect Freesat?

  169. Stevie b Says:

    firstly there are two many steve’s in this world, I think there should be a channel Called Steve then people would stop going about DAVE,

    Just an idea for the football league really and channels that could supply.

    My Question would be, I support a football club not the league is there any chance in the Future of getting lets say “pay football on demand , pay and watch” your team instead of subscribing to a contract to only watch your team around 10+ times a year.

    Willing to pay around £5 a game x 38 worksout £190 win win really . I see more football my team gets Money via reciepts, Everybody has the choice to watch there team, or not everyone is a winner

    Stevie b

  170. Stevie b Says:

    firstly there are two many steve’s in this world, I think there should be a channel Called Steve then people would stop going about DAVE,

    Just an idea for the football league really and channels that could supply.

    My Question would be, I support a football club not the league is there any chance in the Future of getting lets say “pay football on demand , pay and watch” your team instead of subscribing to a contract to only watch your team around 10+ times a year.

    Willing to pay around £5 a game x 38 worksout £190 win win really . I see more football my team gets Money via reciepts, Everybody has the choice to watch there team or not everyone is a winner

    Stevie b

  171. Dream Says:

    ADIM (145) Thank you for an intersting reply. Who other than ADMIN in (145) PAYS for FREEVIEW? I don’t! Hence it is not the “subscription revenue” they are loosing! Just the larger Client Base. I only asked about channels shown on FREEVIEW where NO CHARGE to the viewer is made. Therefore these channels are not making money from selling their channel through the likes of Virgin or Sky. Hope this clears up what I was asking.

  172. Al (Original) Says:

    admin said:
    Starting to wonder if this was such a good idea, as I haven’t seen the same high standard of questions as last time which are likely to gain a decent response; there have been a lot of suggestions (I might consider sending these over in a seperate request), but also a lot of complaints (rightly or wrongly) about issues of advertising, on-demand etc.
    It takes a serious amount of time and effort to moderate the content of this site, and have already removed and tidied up hundreds of comments from this page alone, so please, can we stick to question suggestions only and not debates on the communication with regards to ITV Player!

    I hope mine are OK.

    I know they are a bit negative, but they’re questions and issues with the direction of the service that many of us have been wanting to ask / get Freesat to address for a long time, most especially the whole the “neutrality issue” which is ridiculous in that its not really neutral (in many people’s eyes).

  173. Al (Original) Says:

    I know this isn’t a debate but I can offer some input to these:

    scott said:
    i know people would like a sport channel ….

    This is the reason I asked the question about the Extreme Channel above.

    I believe there’s more chance of getting a less mainstream sport channel than something that directly competes with Sky’s content. It also has a wide younger audience appeal as well as us older sport fans which gives something to a demographic that’s poorly catered for on Freesat, the late teen to twenty something.

    Also, I’ve already spoken to Extreme and although they told me they have no plans to move from PFV, it was interesting in that it turns out they own the CBS channels so already have a presence on Freesat. I think Extreme would be a channel for Emma to target therefore in the absence of any other sport channel being fta and available to bring to Freesat as its the most likely to be persuadable and would fit in well with Freesat’s enthusiast demographics and slightly less premium content when compared to Sky.

    IamP said:
    The BBC continues to drag it’s feet on more HD channels with conflicting statements about if and when more may launch and whether it’s dependant on securing additional Freeview capacity.

    I think again this may come down to the BBC’s alleged idea of neutrality as some comment suggests they don’t want their Freesat content to exceed Freeview for either quality or amount of content. Its seems neutral allegedly means everything reduced down to Freeview levels thereby allegedly spoiling content for Freesat viewers, not a independent quality based standard applied across all platforms.

  174. Night Watchman Says:

    How about freesat insisting that channels in the EPG actually promote reception on freesat? On the Channel 5 website for instance all links to ‘freesat’ bring you to the ‘FreeSat from Sky’ webpage and not to the freesat webpage. Many stations on the EPG don’t even mention that they are available on freesat in their promos.

  175. Soulboy77 Says:

    i) Many Freesat receivers now automatically do channel updates which means that is not always obvious what has changed. Could Freesat please make better use of of the information channel on 999 to keep viewers informed of all new channel additions and deletions?

    ii) Sky have closed the launch queue for new SD channels (unless an epg position is purchased from an existing SD channel). Has Freesat thought to exploit this by facilitating new SD channels to launch exclusively on Freesat?

    iii) There are a number of FTV channels on Sky that might join Freesat if they could secure narrow beam transponder space on Astra 2D or 1N. Has Freesat considered securing transponder capacity on one of these satellites, which could be sub-let to these type of channels?

  176. Jon Says:

    With regards a sport channel – There are already loads of sport on Freesat which you may not be aware of and it takes quite alot of flicking through the guide to find it. There is Radobank Pro Rugby on BBC Wales, BBC NI, BBC Scotland and S4C. S4C also has live Welsh football every saturday and Heinikan Rugby highlights on the day the games are played. BBC Alba has a delayed (only by a couple of hours) Scottish Premier League game ever Saturday and also Shinty. There are often loads of different sports on the BBC red button. ITV4 has loads of football on and also Rugby Union highlights. Rugby League highlights will be on BBC soon and test match cricktet will be on Channel 5 in the summer.

    Is there no way that Freesat can update the EPG with a Sport section and it just shows all the sport that is on that day on the various channels and regional variances?

  177. Neil Says:

    Night Watchman said:
    How about freesat insisting that channels in the EPG actually promote reception on freesat? On the Channel 5 website for instance all links to ‘freesat’ bring you to the ‘FreeSat from Sky’ webpage and not to the freesat webpage. Many stations on the EPG don’t even mention that they are available on freesat in their promos.

    This is something I’m going to email Channel 5 about as previously the only access to their channels was via FSFS. Now they are FTA and on Freesat it appears nobody has bothered to properly update their webpage accordingly!

    In fairness though to C5 they do promote Freesat on their C5+1 bumpers at the end of programme promos.

  178. Muzer Says:

    @Dream: but all the channels you mentioned are pay channels on Sky so they’d be losing a lot of subscription revenue if they were to switch to FTA on satellite as is required for Freesat, and in many places that.might well not be offset by the increase in advertising revenue.

  179. Tim Says:

    @Dream #141: Dave, Quest, Challenge etc. are free to air in 10 million+ Freeview homes so there’s a large audience for advertisers. Although Freesat’s growing strongly (2 million plus customers), there’s still a long way to go to rival Freeview but the more customers come to Freesat then the more the economic balance will change in favour of going free to air and coming to Freesat. But that’s a decision that the indivual media groups will have to make. You could also combine Freesat with Freeview (in a non Freeview-lite area) to get these other channels.

    In the meantime, I’d like Freesat to be much more proactive in trying to recruit existing free to air and free to view channels to Freesat where there is potentially a much greater chance of success because some of them are worth having such as Sony Entertainment Television and the Travel Channel. In the longer term, I think Freesat has a very bright future :-)

    @Jon #176: I sympathise with your post and I suggest using the contact form on the official Freesat website to make your point there as well. I would also like Freesat to list those channels that have a lot sport on their Freesat website such as BBC Red Button, ITV4, etc. under a Sport on Freesat category.

  180. DaveL Says:

    Can Freesat vary its charging system for EPG slots to favour, say, HD channels over (+1) SD channels, or MPEG-4 encoding over MPEG-2?

    What proportion of Freesat users would be unable to receive a service that was broadcast HD-only or SD/MPEG-4 only, due to old equipment? How long before this old equipment could reasonably be considered moribund?

  181. Neil Says:

    DaveL said:
    Can Freesat vary its charging system for EPG slots to favour, say, HD channels over (+1) SD channels, or MPEG-4 encoding over MPEG-2?
    What proportion of Freesat users would be unable to receive a service that was broadcast HD-only or SD/MPEG-4 only, due to old equipment?How long before this old equipment could reasonably be considered moribund?

    The EPG is licensed and sold under strict Ofcom FRND rules which means no favouritism, ranking per channel etc etc. Ofcom permit varying charges for a data, radio and TV channel (plus different charges, I presume, for on-demand).

    I was in my local Tesco on Thurs night doing a spot of late night shopping, wandered over to the AV area to have a nosy and they had a whole shelf full of Goodmans SD STB’s. Whilst SD STB’s are still being sold and are in use going DVB-S2/MPEG-4 isn’t an option for broadcasters and won’t be for a long time.

  182. john Says:

    where do you see freesat in 5 years time and also do you see freesat as the platform where new channel to launch in hd and be only on freesat

  183. admin Says:

    Neil said:
    I was in my local Tesco on Thurs night doing a spot of late night shopping, wandered over to the AV area to have a nosy and they had a whole shelf full of Goodmans SD STB’s.

    Are they the ones they are selling for a ridicously low £29.95! Crazy price but then, not a great product.

  184. Jon Says:

    Tim said:
    @Dream #141: Dave, Quest, Challenge etc. are free to air in 10 million+ Freeview homes so there’s a large audience for advertisers. Although Freesat’s growing strongly (2 million plus customers), there’s still a long way to go to rival Freeview but the more customers come to Freesat then the more the economic balance will change in favour of going free to air and coming to Freesat. But that’s a decision that the indivual media groups will have to make. You could also combine Freesat with Freeview (in a non Freeview-lite area) to get these other channels.
    In the meantime, I’d like Freesat to be much more proactive in trying to recruit existing free to air and free to view channels to Freesat where there is potentially a much greater chance of success because some of them are worth having such as Sony Entertainment Television and the Travel Channel.In the longer term, I think Freesat has a very bright future
    @Jon #176: I sympathise with your post and I suggest using the contact form on the official Freesat website to make your point there as well. I would also like Freesat to list those channels that have a lot sport on their Freesat website such as BBC Red Button, ITV4, etc. under a Sport on Freesat category.

    Thanks Tim, I’ve done just that and contacted Freesat directly.

    Cheers

  185. Neil Says:

    admin said: Are they the ones they are selling for a ridicously low £29.95! Crazy price but then, not a great product.

    Yep, looks like they’ve obviously got their hands on a job lot from somewhere to get rid of them. I was a bit surprised, was expecting to see them complemented by a HD model somewhere but nothing!

    Tesco appeared to be right up Sky’s back side for a long time with all their TV’s showing Sky promos, not so any more it seems. The promo video shows all the different platform options, including Freesat.

  186. Kevin Ver1 Says:

    Neil said:
    Tesco appeared to be right up Sky’s back side for a long time with all their TV’s showing Sky promos, not so any more it seems. The promo video shows all the different platform options, including Freesat.

    Maybe Tescos are worried about dealing with a company that is tainted by the Murdochs?

  187. admin Says:

    Kevin Ver1 said: Maybe Tescos are worried about dealing with a company that is tainted by the Murdochs?

    Not the first to want to distance themselves from association.

  188. gruff1943 Says:

    When will ITV iplayer be available on Freesat ???

  189. Brian Damage Says:

    I’d really like to hear from Freesat’s Managing Director – the person who ultimately takes responsibility for the Freesat brand and it’s usage – how it is that so many Freesat products (TV’s, PVRs & set-top boxes) have failed to deliver the VOD services which we were originally led to beleive would be supported by products sold with the Freesat logo.

    It would, of course, be very easy for Emma Scott to say that these things are out of her control – however this is only partially true in that manufacturars have surely paid a license for the use of the Freesat logo, and have an obligation to meet the reuirements which the brand dictates.

  190. Neil Says:

    Kevin Ver1 said: Maybe Tescos are worried about dealing with a company that is tainted by the Murdochs?

    Possibly although with their share price now taking a tumble they’ve got their own issues to worry about as has Mr Murdoch!

  191. Jason Says:

    Patrick 61 – the ‘Freesat module’ you speak of is a dvb-s2 card of which there are numerous on the market.

    On that note, I’d like to know from Emma about Freesat’s stance towards new tech. coming from GoogleTV and how Freesat would support those solutions searching for content in their EPG. Also interested to hear the same about (continued?) support for (the EPG on) Media Center devices given that new extenders and embedded WMC boxes seem to be on the horizon

  192. Mark Aberfan Aerials Says:

    Hi Patrick 61 & Jason 191,

    That is a interesting question, would Freesat licence the use of their epg program data or even their whole Freesat epg format (inc red button mheg services) for use in mediacentre pc’s to create a very tidy interface.

    The other question I was wondering about is are there are objections / plans to a manufacturer making a official Freesat pvr that also has dvb-t2 included like some “combo” fta receivers that are available but Freesat approved with a proper freesat epg ?

    Mark Aberfan Aerials

  193. Ralph Says:

    Will there be any documentary channels such as Quest or a Discovery type channel coming to Freesat ever…?
    Also where are the sports channels…?
    In your advertising it clearly states News and Sports channels. There are plenty of news channels but no sports channels even Eurosport would be good…

  194. ztoppe Says:

    Sony acquires 5 freesat channels

    http://www.c21media.net/archives/752…m_medium=email

    Can Emma tell what will now happen to these channels, will Sony take them off Freesat or will Sony keep them on and maybe add the other Sony channels to them.??

    Anyone know what going to happen?

  195. ztoppe Says:

    Oops try this link

    http://www.c21media.net/archives/75217?utm_source=C21Media&utm_campaign=55f8cd5cd7-&utm_medium=email

  196. Dream Says:

    Hi Muzer (178) & Tim (179) Thank you for your comments. To Muzer (178). I know! SKY charge for channels that if you put up an ordinary ariel will cost you NOTHING! How do they do that? And Tim (179) I bet if you looked around europe at all the Brits with second homes, using FREESAT to keep up todate with all their favourite soaps/news/Radio and TV shows, you would find their are well over 2 million viewers to FREESAT! Most of those would be heading back to the UK with money to spend, on adverts seen on those channels they can get free on view in the UK. OK! I’ll stop going on about this subject! Just seems strange, We invest large sums of money to set ourselves up with FREESAT gear (Box/Dish/Cables & Sat Finder), and we still don’t get all that a £20 FREEVIEW box getsyou!

  197. Neil Says:

    ztoppe said:
    Sony acquires 5 freesat channels
    http://www.c21media.net/archives/752…m_medium=email
    Can Emma tell what will now happen to these channels, will Sony take them off Freesat or will Sony keep them on and maybe add the other Sony channels to them.??
    Anyone know what going to happen?

    Whatever will happen is going to be strictly confidential and not disclosed. The official line is that everything will remain as is for the time being which will most likely be the case. Sony will most likely re-brand them in time but fingers crossed they stay part of Freesat. I watched a bit of Sony TV at my cousin’s house on Friday night, looks very much like the CBS Channels in terms of content.

    If we had a site called ‘joinfreeview’ I would guess a similar thread would be full of people asking “when is Freeview getting more channels”, the simple answer to that is apart from timesharing the answer would be none or maybe one or two if they can cram bitrates down even further. Freesat is growing faster than it’s FTA terrestrial counterpart as DTT is starved of bandwidth so any extra channels is a big plus compared with Freeview! People expecting a continual stream of new channels, especially HD, are going to be disappointed. This won’t happen with Freeview and as Freesat is up against the likes of Sky in the HD stakes then it’s done well to get NHK HD without them grabbing Sky’s money bucket.

  198. ztoppe Says:

    Neil said: Whatever will happen is going to be strictly confidential and not disclosed. The official line is that everything will remain as is for the time being which will most likely be the case. Sony will most likely re-brand them in time but fingers crossed they stay part of Freesat. I watched a bit of Sony TV at my cousin’s house on Friday night, looks very much like the CBS Channels in terms of content.

    Thanks for that Neil
    I do hope they stay on Freesat and maybe add the other Sony channel as well, (the more channels the more money going in to freesat). I think you are right about the re-naming and re-branding of the channels maybe later on in the year. Also I think that if we see them moving to n1 later on, them that could be a sign of better programs on the way. Just have to wait and see whats going to happen this year and hope for the best.

    Sorry Admin for going a bit off subject.

  199. Patrick Says:

    Mark Aberfan Aerials said:
    Hi Patrick 61 & Jason 191,
    That is a interesting question, would Freesat licence the use of their epg program data or even their whole Freesat epg format (inc red button mheg services) for use in mediacentre pc’s to create a very tidy interface.
    The other question I was wondering about is are there are objections / plans to a manufacturer making a official Freesat pvr that also has dvb-t2 includedlike some “combo” fta receivers that are available but Freesat approved with a proper freesat epg ?
    Mark Aberfan Aerials

    well said Mark,this will be the way forward.

  200. swjoduk Says:

    With NME departing, are there plans to attract other alternative/indie music channels to fill the void?

    Is 4od going to be available on Freesat?

  201. Rosco Says:

    Ralph said:
    Will there be any documentary channels such as Quest or a Discovery type channel coming to Freesat ever…?
    Also where are the sports channels…?
    In your advertising it clearly states News and Sports channels. There are plenty of news channels but no sports channels even Eurosport would be good…

    Sports rights are expensive – even for the more “minority sports” that ES covers. There is no realistic prospect of any major sports channels coming to Freesat. All European releases of ES are encrypted apart from one – ES Germany – and theres no guarantee as to how long that one will last FTA once the analogue version closes on April 30th.

    FTA minority sports channels havent had much luck in the last 10 years – they have all ended up going encrypted or closing.

  202. Julian Says:

    admin said: There are no freely available sports channels anyway, so having some on Freesat is unlikely unless a broadcaster launches one and considers going fta (free-to-air).That might be a question to raise with Electric Sofa rather than Freesat, as it clearly isn’t Freesat causing a delay, but ES themselves.

    Not true – British EuroSport is available free to air on analogue satellite – yes I still have an analogue receiver! So presumably this could be on Freesat?

  203. Rosco Says:

    Julian said: Not true – British EuroSport is available free to air on analogue satellite – yes I still have an analogue receiver! So presumably this could be on Freesat?

    Not so – Eurosport INTERNATIONAL is available on analogue – and that is closing on April 30th (at the latest – theres a chance it could go earlier).

  204. Shane Says:

    Can Emma arrange to have an extra guide tab where all the HD channels are clubbed together? This would make it so much easier to flick between channels and give a more rewarding experience. It would also give the HD channels prominence they don’t currently have on the EPG, a good selling point when demonstrating Freesat to prospective customers!

  205. Mark Aberfan Aerials Says:

    Hi Guys,

    My main fear is that Sony have bought these channels as a way of getting Sky epg placings, as they have a very good stable of channels called AXN which sadly (for us) are subscription based channels. Does Emma have any news if the existing channels will continue on Freesat ?

    Mark Aberfan Aerials

  206. Colin Says:

    Colin said: Q. Do you agree that FreeSat’s retail display material in outlets like Comet is failing woefully to help FreeSat realise its growth potential? It is hopelessly outgunned by Sky’s material, & what little there is fails to get across the simplicity FreeSat’s unique selling proposition (as indeed does its far-too-clever-for-its-own-good TV campaign). Retail point-of-sale is where most consumers get their education about these things, & FreeSat is failing to compete – surely?

    To expand on my point – it seems to me that a lot of people’s technical wish-lists listed here, could be satisfied IF FreeSat’s user base was much larger…..so one of the main issues for Emma has to be GROWING THE USER BASE.

    Ask most people you meet what they know about FreeSat, & the answer tends to be Not Much…..so it has to be all about consumer education, which in turn is all about advertising, both on TV & at point of sale, plus PR in magazines.

    Q. What plans do you have to sharpen your consumer communication, & achieve much faster growth?

  207. Josh Welby Says:

    When will the G2 Spec be launched and published?

    When will the G2 Boxes come out?

  208. Keith Says:

    Would it be possible to move the EPG, 999 info channel, VOD services etc from EB1 to 1N? I get highly variable and generally low signal strength from these particular transponders, yet some channels on EB1 have a good signal although never as good as 2D. By comparison 1N and 2D consistently delivery 100% strength and quality. These poorer signals obviously affect the EPG performance and ability to retune.

    With regard to the VOD services, better still would be to have an alternative means of accessing ITV player. It actually seems a little perverse accessing Internet services via a channel – although I understand they require some means of delivering the software.

    As an example, yesterday I had zero signal from these transponders and so couldn’t retune to get Channel 5 back, yet I could still access iPlayer via Red Button.

    For completeness, my box is a Humax (Foxsat) HDR.

  209. admin Says:

    Keith said:
    Would it be possible to move the EPG, 999 info channel, VOD services etc from EB1 to 1N?

    If you have a few million quid spare, I’m sure the broadcasters will do this for you ;)

  210. Andy Says:

    Freesat has an awareness problem. I’m sure if people were more aware of it they would switch to it. Considering the BBC has a vested interest in the platform how come Sky get so much free publicity on BBC channels? “I’ve Sky Plus’d it” is commonly heard on BBC programmes as is the inclusion of Sky News in dramas. The BBC (as a share holder of Freesat) should encourage their programme makers to stop advertising Sky and if they have to mention any service at all, mention Freesat (and Freesat+ instead of Sky+).

  211. Neil Says:

    Keith, it sounds like your dish is off-pan as you shouldn’t be experiencing these issues (certainly if not in the UK anyway!).

  212. G Says:

    Like any business Freesat must have targets, who sets these targets?

    Do these targets specifically list the expansion of the HD channel line up?
    If so have you met your targets in the past, and do you expect to this year?
    If not what do they cover?

    Regarding catch up TV services such as BBC iplayer , 4OD etc, do your targets specifically mention these? Have future targets on expansion of these services been metered given the difficulties (whether end user hardware or broadcaster) faced with the introduction of BBC and ITV’s offerings, or can we look forward with confidence that lessons have been learnt and new services will come to all.

    Finally, the TV ads are shocking, you must have been kicking yourself when you saw Freeview’s latest balloon ads which spell out what you actually get on Freeview.

  213. Stuart Roulstone Says:

    [admin] We don’t allow talk about “RD” on here sorry [/admin]

    I understand the chances of a dedicated sports channel ever appearing on Freesat are, at best, minimal but can a channel that is normally broadcasting an encrypted service ever broadcast in the clear? For example could Liverpool FC TV, which is encrypted with Videoguard, ever broadcast content without encryption and likewise for Premier Sports or even Eurosport? I know this would be totally reliant on the channels putting out content FTA but it’s just an idea.

    I know there is a fair amount of sport on Freesat if you look for it but it can be well hidden.

  214. admin Says:

    **Question submissions now closed**

    Thanks for all the questions submitted, I’ve now look through them and submitted the best to Emma Scott (26/01/2012 10:45); hopefully with a response posted up in a few weeks time.

    I’ve ensured a wide spectrum of questions have been presented to Emma, but obviously needed to pick those I felt most likely to gain a useful response. If your question doesn’t get asked, please don’t take it personally, I just can’t submit too many otherwise the questions are likely to be skimmed over.

    Thanks again to all that contributed.

  215. admin Says:

    Now available, http://www.joinfreesat.co.uk/response-ask-emma-scott-a-question-2012

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