Response: Ask Emma Scott a question (2012)

Following the huge response we got in the Ask Emma Scott a question (2012) post, we have the responses.

Just want to say a massive thank you to all those who contributed a question(s), I hope that most of them have been covered. Continue reading Response: Ask Emma Scott a question (2012)

Response: Ask Emma Scott A Question

Following on from the huge response we got in the Ask Emma Scott A Question post, we have the responses.

Can we just say a big thank you to all of you for asking such a wide range of questions (and some over and over again ;)), sorry if yours is not specifically covered, but we had to condense down from approx 100, to 10, but in the end got 20 submitted.

Also can we extend the thanks to Emma herself for taking the time to answer each one; as well as the Freesat team and Borkowski (Freesat PR) for facilitating. We hope the responses give a little insight in to the future of Freesat.

High Definition

Q: A recent poll on showed that 63% of customers chose Freesat for HD content above all others, does it concern you that channels like C4HD, E4HD and FiveHD all seem to have contractual agreements with Sky (whether that be through limited 2D space or financial) that will mean no chance of them appearing on Freesat any time soon? Is 1.5 HD channels deemed enough to meet the primary advertising strategy?
A: The vast majority of viewers are very happy with freesat but that doesn’t mean we’re at all complacent. I spend a lot of my time taking to broadcasters about their HD ambitions and we’ve been in on-going talks with Channel 4 over 4HD for some time. I’m confident that there will be positive news on the HD front soon – and we will continue to try our best to get more.

Limited satellite capacity isn’t the issue in this case as channel can be moved and Astra is launching new UK focussed satellite capacity next year. In the end it’s a commercial/ financial decision by the channel and the market has been tough so we’re focused on trying to make that decision easier to make by continuing to attract new viewers and maintain growth – so the economics stack up for them better.

Unfortunately FIVE has elected to go pay, which means neither Freesat nor Freeview will be adding them any time soon.

Q: Have any discussions taken place with Channel 4 (c4HD and E4HD) and Five (Five HD) into bring them to Freesat, do you envisage this being a reality within 2010? If limited 2D space is an issue, could they become a red button option?
A: See previous answer

Q: Why is so little HD broadcast in Dolby Digital, and why none in 5.1 surround? What is the point in HD video, without HD sound?
A: This isn’t something Freesat (or any other TV service) directly controls unfortunately but Freesat HD is fully equipped to broadcast Dolby 5.1 surround should the channels choose to do so. Ultimately it’s down to the broadcaster rather than Freesat and is exactly the same for all TV services. I’d also add that the HD is still enjoyable without surround sound, even though it’s obviously very nice to have!

Q: Can we be sure that the amount of HD content on Freesat will not fall below that of Freeview long term? If it does, does Freesat remain a viable option for anyone other than in areas not able to receive Freeview signals?
A: Although it’s not possible to dictate that broadcasters come onto Freesat, we will have as many HD channels as Freeview once 4HD joins. More importantly, beyond that Freesat has the capacity for far more HD services than Freeview – and given you can already receive our services across the UK, we will always be in a better position strategically.

Q: Once ITV HD goes simulcast with ITV 1 (now available) will we see an option for HD recorders to replace ITV HD as channel 103? Why has it been given channel slot 119 and not 103 or 109?
A: ITV has taken a dual channel strategy approach to ITV1HD and channel 119 was chosen as it was the first available listing with all the other ITV channels on the EPG. It wouldn’t be practical or fair to start moving channels around and would go against Freesat’s EPG listings policy.

Q: Are there any long term plans for Freesat to provide 3D broadcasts? Would the current receivers be compatible?
A: 3D is very exciting and it’s something we are actively looking at. We worked hard to make sure that the first generation of receivers were as future proofed as possible – so the great news is that all HD Freesat receivers would be 3D compatible – if you buy a new 3D TV and the specs of course! We will continue to talk to broadcasters about opportunities in this area.


Q: Have any existing channels contracted to Sky as subscription been in talks with you regarding becoming FTA, do they see Freesat as being a viable option yet to gain a potentially larger audience? CNBC went down this route in Feb.
A: We regularly talk to channels across the market and expect others to follow CNBC. As Freesat and its audience grows, it will become a more attractive option for channels because they’ll reach more viewers and generate more advertising revenue.

Q: Is narrow-beam capacity the biggest hurdle to additional channels on freesat, HD or otherwise? What steps are Ofcom, Freesat (BBC/ITV), Astra (SES) and Sky taking to ensure that narrow-beam capacity is prioritised for FTA channels?
A: It’s not an issue as there is still capacity available and moving forward there will be more capacity when Astra launches an additional satellite next year.

Q: There are many channels FTA, but not on the Freesat EPG. Are there any incentives or marketing to these channels to persuade them to join?
A: Freesat offers an opportunity to reach a large audience but will not offer financial incentives to channels. It’s important that there is a clear and fair policy that applies to all. We are working with the very best of the free to air channels market and our door is always open to other channels that may wish to be listed

Q: What are the plans for the Freesat Information Channel, should Freesat customers be turning to this channel on a regular basis?
A: The Info Channel is an exciting new development for us and gives Freesat a chance to inform viewers about service issues, enhancements, features etc so it’s worth checking to see if there are any new and relevant updates. We will continue to use it to communicate to viewers along with the website.

On Demand

Q: When will the Panasonic TV’s with Freesat built-in get iPlayer? Will it cover old and new models?
A: Over air downloads are planned for the coming months and will definitely cover all Panasonic models – so whilst it might be a bit frustrating to wait a little longer, we’ve worked really hard with our manufacturers to persuade them to address the existing base of homes

Q: When will the iPlayer beta end and is it the intention of Freesat to offer a ITV Player beta/test period for Freesat customers? Will this happen in the summer?
A: The BBC iPlayer Beta will come to an end soon. There will also be a phased launch for ITV Player beginning with initial testing in coming months.

Q: Is it Freesat’s intention to launch Project Canvas (subject to approval)? Will 4OD and Demand Five be considered in the interim?
A: Freesat does intend to launch a Freesat receiver with Project Canvas within it, pending BBC Trust and OFT approval and 4OD and Demand Five are under consideration.

Pay TV

Q: Are there any plans for CAM slots/pay tv to be introduced to freesat? Such as subscribing to individual channels without the large monthly costs Sky currently offer. Top Up TV for Freesat?
A: Freesat’s no bills, no strings promise has proven very popular. However, we will continue to consider all options for improving the service in the future and pay TV, most likely using a third party supplier, is a potential option following Ofcom’s Wholesale Must Offer decision.


Q: Having moved from Freeview to Freesat, It is disappointing to see that the BBC Red Button service is lacking in the news multiscreens, extra coverage of music, entertainment and sports events, Comedy Extra and children’s coverage, especially as Freeview seems to get more despite having severely limited capacity for extra services such as this. When do you expect the BBC will bring Freesat in line with the other services?
A: Freesat’s worked hard with the BBC to get the range of Red Button services already on offer and we continue to discuss how these might be enhanced. Freesat has a tailored version of iPlayer specifically built for the platform so we feel on balance we’re doing rather better than Freeview.

Q: Would it be possible to support Internet applications like Skype and web browsing in the future?
A: Potentially but only on future products and not something we’re actively looking at.


Q: How involved are Freesat in issues manufacturers have with software problems; a prime example being the update issues caused by Harvard and Humax receivers?
A: Freesat works closely with all our partners to make sure that customers get the best possible viewing experience but ultimately over air downloads come down to the manufacturer. That said we try our very hardest to make sure our partners learn from any mistakes made so that they don’t happen again.


Q: Having seen many prophets of doom, forecasting the demise of Freesat; does Freesat have a long term future? What sales figures are you expecting over the next few years?
A: Freesat most definitively has a long term future and we’d point to recent developments such as BBC iPlayer and ITV Player, as well as possible future additions such as pay TV, increased satellite capacity and 3D as evidence of that. We’re here for the long haul!

We don’t share sales predictions but we expect to continue to grow – the World Cup makes this a great potential year for Freesat

Q: Would it not be more beneficial to market the service a bit more aggressively? I appreciate that in the way Freesat is run it’s ‘not for profit’ so effectively they don’t have the financial resources of the likes of Sky etc but think take up would be improved with more awareness of Freesat products?
A: Awareness is currently over 60%, our performance has exceeded all targets and expectations and we’re currently running our biggest ever ad campaign. We spend a tiny proportion of the marketing budgets of our competitors – but we deliver many more new homes and happy customers. My Marketing Director would always like to have more money though!

Q: What were the differences and challenges between launching Freeview and Freesat? And what is she looking forward to in the future? Is Freecable on the horizon?
A: I’ve sort of done cable already from my days launching Optus Vision in Australia! Every broadcast technology I’ve worked with has its pluses and sometimes minuses, but satellite is, without a doubt, the most important transmission system in the UK at the moment. Going forward our ability to grow Freesat as a hybrid on-demand service will remain integral – and the option of pay TV may be an interesting hook (not that Freesat itself would sell those services). Above all I’m keen to ensure that all our existing customers continue to be really happy with the Freesat promise they originally bought into.

Q: What do you think of the work done by to promote and encourage the Freesat platform? (honest, this was posed by a reader, not us!)
A: We’ve had fantastic support from joinfreesat and long may it continue. The team and I regularly read the site and comments and, although we’re not always in a position to comment ourselves, we appreciate how readers inform others and straighten out issues on our behalf – and for the very honest feedback we get! So, a big thank you from me and the team, it’s nice that Freesat has such a loyal and passionate fan base.

Amazon Sell Humax HDR

Amazon are pleased to announced they are now selling the Humax FOXSAT-HDR directly (not just through their Marketplace). Their latest price of £259.99 is just a few £££’s more than the current cheapest online price from our price comparison page. With Amazon’s vast buying power we may see Humax reduce their trade price and therefore helping the retail value to continue downwards.

Visit Amazon’s Humax FOXSAT-HDR @ £259.99

Argos say no more Bush SD

Take this with a pinch of salt as it has come from Argos customer service; but in an email to a reader (Derek) of joinfreesat, Argos have told him that they will not be receiving any more stock of Bush Freesat SD digital boxes.

The conversation came about when the reader contacted Argos to request a replacement for a faulty Bush receiver; the email response explained that their current stock had all been sold and that they would not be receiving more. One can only assume they were willing to refund but nothing more.

Thank you for your e-mail regarding the Bush Freesat Box.

I am so sorry you have not been able to order a replacement for the freesat box. We have totally sold out and we will not be getting any new stock in. I hope you can find a suitable alternative from our wide product range.

Should you require any further assistance please do not hesitate to contact us at or call us on 0845 640 2020.


Argos Direct E-Commerce Customer Service Team.

It’s understandable that retailers some times stop selling products, depending on how successful they are, but given that not only is the Bush brand name owned by Argos, Freesat SD boxes have been selling incredibly well and Alba Group as a whole are not able to keep up with demand.

This of course might all be Chinese whispers at Argos towers, so if we find out anything more, we’ll let you know.

Edit (28-Apr-09): We have had a subsequent response to suggest that Freesat SD boxes will be available again around the 22nd May 2009. Argos giving us the run around! lower cost of Humax FOXSAT-HDR

Update (3rd March) – Play price now increased to £289.99. If you pre-ordered one at £249.99, let us know whether Play honour that price or not., the DVD/CD, Games and Electronic online giant have today announced the plan to sell the Humax FOXSAT-HDR from the end of March for just £249.99 delivered, almost £35 cheaper than the closest competitor today.

It’s possible that they have been given an indication of trade cost for in a months time, or are making full use of their Channel Island VAT status, but either way it’s an amazing price consider demand is still very high. It sets a precedent for price reductions over the next month, so will be interesting to see what happens.

If your willing to wait, are accepting pre-orders online now, alternatively, have a look at the currently availability on our Humax FOXSAT-HDR product page.

10% Off Humax FOXSAT-HDR at Homebase

Just a quick heads up, Homebase currently have stock of the Freesat+ Humax FOXSAT-HDR available for immediate despatch, just in case you are still after one.

In addition, using discount code DISCOUNT10 either today or tomorrow, you’ll get a further 10% off the price, which brings the total price down to £270.03 including delivery.

Buy online at HOMEBASE for only £270.03 now!

Also, just in case Homebase run out, Argos (the same company!) are showing as stock available too, although without the discount available. You can visit the PVR at on their site here.

FOXSAT-HDR Stock At Dixons This Time

Dixons FreesatIt’s the turn of Dixons today it would seem, they have stock available of the Humax FOXSAT-HDR Freesat+ online, priced £299.99 plus £4.95 delivery, but don’t forget to claim 2% discount using code FEB2 and free delivery using code FREEDEL149.

No idea how long they’ll last, so place your order pretty sharpish!

Buy online at DIXONS for £293.99

Currys FreesatAlternatively, Currys also have stock, priced slightly higher (without discount) at £299.99 with free delivery. Now would be a good opportunity to bag a PVR!

Buy from CURRYS online for £299.99

(Sorry to everyone who has a Freesat+ box already and doesn’t really want to read so many stock updates, but just trying to help those still looking!)

Humax PVR Stock At Comet…Quick!

Comet FreesatJust a quick heads up, Comet have the Humax FOXSAT-HDR showing as available for order online, priced £299.99 with free delivery. As per last time, stock doesn’t last long so get yourself to their site ASAP! Note that not all regions may have stock, it depends on the distribution centre, but a few postcode regions we checked came up as delivery available from next Tuesday.

Buy online at COMET here

John Lewis Accepting HDR Pre-Orders Online

(Update – seems John Lewis have ran out of pre-orders now!)

Just to update you, John Lewis are now accepting pre-orders on the Humax FOXSAT-HDR, priced at £292 with stock expected within a week.

It’s not the cheapest deal around, but it’s another option if you are sick of searching high and low for stock.

Pre-Order a Humax PVR from Maplin and save £25

Pre-Order a Humax PVR from Maplin and save £25This has been mentioned a few times by readers of this site, but at present, with the shortage on Humax PVR’s, it seems to best solution is to pre-order from Maplin, and save some money at the same time.

This is what you need to do:

Step 1 – Visit Maplin and click on the “Subscribe and save up to £25 off your order” in the top right corner.

Step 2 – Register an account and sign up for the newsletter…or sign up for the newsletter only.

Step 3 – Wait a few days for the newsletter to arrive via email, which will include a 20 digit code.

Step 4 – Add the Humax PVR to your basket, but because the £25 discount only applies on £300 orders or more (the PVR is £299.99), add this Radial Electrolytic Capacitors which we believe is the cheapest item at just 0.11p.

Step 5 – Wait for Maplin to process your order, and save yourself £25 (well, £24.89!!!).

Total price: £275.10

Given that obtaining stock is so difficult at the moment, why not at least pre-order and save yourself some money? Maplin have so far been honouring the orders within the time-scale indicated.