Samsung SMT-S7800

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Samsung Freesat+ HD PVR Digital Box (SMT-S7800)
Released: March/April 2011

Samsung SMT-S7800 Freesat+HD Digital Box

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About the Samsung SMT-S7800 Freesat+HD Digital Box (official press release 23-Mar-11)

Samsung Electronics Co. UK Ltd., announces the sleek and stylish SMT-S7800 Freesat HD PVR, providing choice and flexibility to TV owners wanting to get the most from their set.

Offering up to 250-hours of standard definition or 120-hours of high definition recording with its 500GB of storage, the built-in twin tuner lets you record one channel while watching another. The ‘+’ functionality means that you can pause, rewind and fast forward live TV, so there’s no need to miss your favourite programme.

The SMT-S7800 is full HD, delivering dazzlingly rich colours and vivid detail and it supports standard definition upscaling, providing a sharp and crisp picture. It is also Wi-Fi enabled and will allow you to gain access to Freesat’s on demand services including YouTube and BBC iPlayer. Support for ITV Player will follow shortly.

The contemporary and minimal design makes the PVR a stylish addition to any home entertainment set-up. Features include a light-up front panel showing channel information, time and commands plus a USB port integrated into the chic facia.

Samsung’s Smart Electronic Programme Guide (EPG) makes finding your favourite TV shows easy with channel programme listings, series link, recorded programme lists, disk space availability and a screensaver function to protect the TV. The SMT-S7800’s low power consumption in standby mode is less than 1watt, which will appeal to eco-conscious consumers.

Andy Griffiths, Vice President of Consumer Electronics, Samsung UK, said,;

Samsung continues to deliver against its promise to create products that evolve with the needs and desires of our customers. With the Digital Switchover happening, we want every TV owner to be able to enjoy a great selection of TV channels and connectivity options. The SMT-S7800 is Samsung’s first foray into the UK retail set top box market and we are looking forward to becoming a force in this sector

Managing Director of Freesat, Emma Scott, said;

Marrying a trusted and loved national TV service with such a well known household name can only mean good things for both Samsung and Freesat, and it’s great to have them on board. This launch further strengthens the Freesat proposition of subscription-free satellite TV and is part of our long-term plan to keep on innovating to offer viewers across the UK great TV without monthly bills

Samsung SMT-S7800 Specification

– Information to follow…

Samsung SMT-S7800 Online Reviews

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Samsung SMT-S7800 Product Links

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Samsung SMT-S7800 User Manual

145 thoughts on “Samsung SMT-S7800”

  1. Samsung have told me that they have no date for any OTA update for the new firmware released in early Sept. No news on rectifying the 4:3 bug either. Though they are aware.

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  2. HI eamonn i have noticed that the sep update has gone so mayb it might be the same update please let us now if you find out what is new in the update
    Cheers

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  3. I’ve had my box for almost a year now, but recently my library started crashing. It appears empty even though the HDD shows that it’s not. If I switch the box off then on again sometimes the library recordings return. Will the new update rectify this problem? Thank you

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  4. Does anyone know if Samsung will upgrade this box to use Freesat’s new “Free Time” feature, or this not possible?

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  5. Gio said:
    Does anyone know if Samsung will upgrade this box to use Freesat’s new “Free Time” feature, or this not possible?

    Can’t happen, the receiver requires significantly more processing power so requires completely different chipsets etc.

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  6. Told Samsung about the 4:3 ratio bug and they have told me the following;

    ‘The fact that this issue does not happen on all channels just means that
    it is down the broadcaster sending out the signal that adjusts the
    screen. This cannot be a bug as you are the only case that we are aware
    of with this issue.’

    Can others report this issue to Samsung please? It clearly is a bug as nobody using other Freesat PVRs reports this problem and on my Freesat TV the channels in question appear in 16:9 as they did on my Samsung PVR beofre the Sept update.

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  7. Eamonn,
    This is not a bug, auto means that the broadcasted content is presented according to its format, so 16:9 is presented as 16:9, 4:3 as 4:3. However, it would be nice to have an option to override this to stretch the 4:3 content. It is called “anamorphic format”. Cited “explanation” suggests, that probably they don’t understand the topic.

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  8. Ammarok,

    Thanks for the info. However, before the update the Samsung box did just this. If aspect ratio was set to ‘auto’ then all channels appeared in 16:9 whatever aspect ratio they were transmitted in (maybe that was a bug?). Now they don’t. Oddly, the effected channels appear in 16:9 for a few seconds when the box is turned on and when the EPG banner appears they go to 4:3.

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  9. I have had to set the 4:3 channels in 16:9 centre cut out mode. Although the top and bottom is cropped from the broadcast, The channels now fill the screen and do not look overstretched. It will have to do for now I guess. I raised the same problem with Samsung and they are not interested.

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  10. Just been playing around with the new update and it looks like a small grey line has been added to the bottom of the channel info bar with the genre underneath it ie. entertainment or drama etc. Also the program synopsis in the epg doesnt scroll anymore so you can actually read it!

    Also for those of you who have a ‘Just Scan’ setting on your tv, set your aspect ratio to this (not 16:9) and the Samsung box will do the rest. HD programs will now fill the screen to their native resolution and even 4:3 channels adjusted to 16:9 fill the screen better. There is also no small black interference line at the bottom of the tv if you use the ‘Just Scan’ feature.

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  11. I have done the latest update and lost the sound on my hdmi.
    I’ve tried reset and cables plugged correctly changing to scart works fine.
    Anyone come accross this?

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  12. Does anyone have this problem with BBC iPlayer on the Samsung? When a programme ends instead of iPlayer returning to the programme info. showing options like ‘more like this’ etc. the screen goes black, the coloured button options appear at the bottom of the screen and ‘Loading….’ appears at the top? The iPlayer is unresposive and you have to change channel and then go back to channel 901 and re-enter the iPlayer.

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  13. I have downloaded the latest update, I missed the Sept one and it’s missing from the Samsung site, I installed it and rebooted machine but no sign of itv player on 903?

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  14. Rich said:
    I have done the latest update and lost the sound on my hdmi.
    I’ve tried reset and cables plugged correctly changing to scart works fine.
    Anyone come accross this?

    Same thing happened here yesterday when it upgraded itself, how did you resolve it?

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  15. Sorted. For the life in me, I don’t know why it started needing the Sony amp to be set to Amp and TV after working perfectly well with it just set to Amp for 12months

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  16. Mine has missed 2 series recordings since the last upgrade. However, when I have tried to add them back I’m told there is already “another instance” in the library. On checking scheduled recordings they are not listed. If I find there is a repeat on another day and try to schedule for then I’m greeted with the same error message.

    Have done the power down, but do not want to do yet another factory reset so soon after the last time 🙁

    No point telling Samsung, as they’ll just say it is my box and recall it for a format and reinstall of same software.

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  17. I have been away for a couple of months, during which time, my Samsung freesat box was turned off. On powering up yesterday, I keep getting the display message ‘Software upg’. Going into ‘System/software upgrade’ I am told that there is no software upgrade available. Can someone tell me what is going on.
    I do notice, however, that I have not suffered that ‘Channel unavailable. Please check connection’ thingy since I reconnected.

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  18. Actually, forget the above. I did a reboot, because the box stopped working properly. I now get whole banks of channels that just get the “Please check connection” rubbish. Plus now almost every channel keeps breaking up and pixelating.
    So I have now given up. Disconnected the Samsung and gone back to my old Sky box! So, no HD! Nor program recording. But at least I get a stable picture with an instant positive response from the remote.
    RIP Samsung SMT-7800

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  19. Mike said:
    Minehas missed 2 series recordings since the last upgrade. However, when I have tried to add them back I’m told there is already “another instance” in the library. On checking scheduled recordings they are not listed. If I find there is a repeat on another day and try to schedule for then I’m greeted with the same error message.
    Have done the power down, but do not want to do yet another factory reset so soon after the last time
    No point telling Samsung, as they’ll just say it is my box and recall it for a format and reinstall of same software.

    Likewise. Had the disappearing recordings from about 6 months old, now had it 13 months, and this has required a restore to defaults to get them listed again. However this problem is totally new. I have got the old firmware on USB and putting this back on solves the problem. What I can’t do is stop the damn thing auto updating a couple of days later and bringing the problem back. I am going to try calling them to see if this can be stopped. Wish me luck. If I get any result I will let you know.

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  20. Had a similar problem: Samsung’s advice was to download the latest firmware upgrade and apply it (via a USB stick – simple enough). Then reboot from power off. Then go into settings and reset all back to the factory defaults. Reboot. Start over, searching for channels etc. In the middle of this, it downloaded its own software upgrade!
    Whatever – the very long way round eventually worked, but needed the firmware upgrade (manual) to do so.

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  21. Regarding STM-S7800 Internet connections: many people will have a perfectly adequate broadband router sending a signal round their dwelling. Theoretically it should be possible to just plug a “dongle” into the ethernet port. Samsung, however, confirm that the obvious just won’t work. Why you need to use a long ethernet cable or two mains plugs (for the router and STB) is unknown to Tech Sup. Shame about this necessity for even more wires!

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  22. Update on my box. Having called Samsung they confirmed that it was under warranty and they are more than happy to look at it even though apparently this is the first time they have ever heard of this issue?

    They said that they would be sending out all of the packaging and return details so it can go back to them for work. Seeing as we are rapidly approaching Christmas I strongly suspected to be without and PVR during the festive season. Not being the fan of an impending Samsung enforced retro TV experience this year I went out and bought a Tvonics Freeview HD+ box.

    Still waiting for the box to arrive from Samsung to return my S7800 and most annoyingly of all I have been running both boxes in parallel and the Samsung currently appears to be working fine and hasn’t deleted or missed anything!

    At least I can now record 4 channels at once!

    For £130 the Tvonics box is very good but have to say you can see where the money has been saved. The menu system is very basic in comparison to the Samsung and you can only use iPlayer and not any of the other on demand services. But hey at least it actually records when it’s told to!

    If the Samsung box does ever get looked at I will let you all know.

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  23. The library list is now getting very long with recordings I want to keep. how do I put them into a seperate folder? I’ve given up trying to follow the instructions in the handbook:
    select programme by pressing the yellow button.
    press “TOOLS” button on the remote
    Select “MOVE” in the pop-up menu
    Press Green button to create a new folder
    Press Red button to see main folders
    Press Yellow button to move the file

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  24. OK, I think I have this correct.

    To create new folder:

    Press ‘Library’
    Click right arrow to activate library
    Press ‘Tools’
    Click on ‘New folder’ option and then ‘OK’
    Name your folder

    To move items into new folder:

    Go to ‘Library’
    Select item(s) by scrolling to them and clicking yellow button
    Press ‘Tools’
    Press ‘Move’
    Press ‘OK’
    Select destination folder
    Click ‘OK’
    Press yellow button to move items into folder

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  25. Eamonn said:
    Told Samsung about the 4:3 ratio bug and they have told me the following;
    ‘The fact that this issue does not happen on all channels just means that
    it is down the broadcaster sending out the signal that adjusts the
    screen. This cannot be a bug as you are the only case that we are aware
    of with this issue.’
    Can others report this issue to Samsung please? It clearly is a bug as nobody using other Freesat PVRs reports this problem and on my Freesat TV the channels in question appear in 16:9 as they did on my Samsung PVR beofre the Sept update.

    In my opinion it is a bug,but, I think it to be associated with the epg in that ,when it happens, I go to Guide and then out again ie click guide twice normality is restored.

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  26. DavidW: Thanks for that workaround for the 4:3 ratio bug, it works a treat 🙂

    Eamonn: Samsung have had others (including me) report this bug. Regrettably this is the poor level of ‘service’ they continue to provide.

    I note this box is no longer being sold at johnlewis.com or RicherSounds.com – apart from any stock on hand in shops – presumably they have had far too many returns to make it worth their while selling this equipment in future.

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  27. Mike said:
    I note this box is no longer being sold at johnlewis.com or RicherSounds.com – apart from any stock on hand in shops – presumably they have had far too many returns to make it worth their while selling this equipment in future.

    Discontinued, that is why.

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  28. That yet another Freesat PVR has seemingly bitten the dust is a real concern, I believe. The number of ‘viable’ PVRs is dropping, as is the number of panels with Freesat installed. Given the apparent lack of interest by manufacturers and the dearth of new channels (why did Sky get More4HD and Film4HD, for example) I wonder how much longer Freesat will exist if no-one can access it

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  29. Clem Dye said:
    That yet another Freesat PVR has seemingly bitten the dust is a real concern, I believe. The number of ‘viable’ PVRs is dropping, as is the number of panels with Freesat installed. Given the apparent lack of interest by manufacturers and the dearth of new channels (why did Sky get More4HD and Film4HD, for example)I wonder how much longer Freesat will exist if no-one can access it

    It hasn’t been the lack of interest by manufacturers but freesat wishing to go the route of their next generation service (free time) which has put a stop on further approvals for generation 1 receivers. The timing is about right with freesat reaching around the 3 million sales mark where natural slow down is likely and consumers look to the next generation products to upgrade to. It does however leave some very good manufacturers like Echostar with no option to bring new products to market, and many question the success of the free time service, waiting to see how it fairs for Humax (the sole manufacturer of this product at this time).

    Sky got More4HD and Film4HD simply because they have the money and resource at thrashing out a strong deal; freesat are non-profit and funded by the BBC and ITV; who simply cannot compete with BSkyB.

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  30. Actually, having just checked I see that the Echostar box is also no longer available to buy, limiting choice even further. With so few PVRs now up for grabs I think that Freesat has to be on the way out. How do you watch/record anything without suitable equipment? Looks like Mr Murdoch has won again, because at this rate of kit attrition that’ll soon be the only option left for UK satellite TV …. Freesat RIP.

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  31. happy with the box so far for a ton, the bright blue light under the display is way over the top and a waste of time and it spoil’s the programme title display on the unit (i might have the get the black tape out!) does not even change colour if on or standby. hd picture not as good as built in hd sony tuner but a for £100 it will do. came with latest software bbc/itv player working

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  32. Don’t know if anymore posts are being accepted for this particular box but here goes. I thought I would give mine just one more go. But the grief just mounts up.
    I hadn’t used my 8700 for a while. So I did a factory default reset. First of all, there is always a loud pop before the Samsung logo rolls several times before settling down. But the strangest thing. Although I set my London postcode correctly. ITV local news seems to think I live in the Midlands and gives me ITV Central news. The ITV London news appears on channel 977

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  33. Oh, and I nearly forgot! Every time I turn on now. The programme guide always initially goes to midnight Jan 1st

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  34. hi,

    my samung was just returned to store and full refund provided. now going for a humax foxsat! lets see if it works better!

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  35. My s7800 box (14 months old) has just gone into a permanent reboot cycle. Impossible to re-set to factory to cure it. This is just about the worst piece of kit I’ve bought and judging by other internet reviews I’m not the only one experiencing problems. I initially started experiencing all the above problems on this thread then the reboot cycle started. I’m assuming it is the system reserved space on the hdd that may have got corrupted so I’ve pulled the hdd and will mount it on a Linux box to transfer all the recordings. I’ve also ordered a 1TB drive from ebuyer to replace the hdd. I’ll get it all set up and back together then let you know what happens.
    Regards
    Keithp

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  36. Finally sorted it, I’ve removed the hard drive from the box and reconnected all up and hey presto all working okay. Obviously I got the hdd not ready message on reboot. So it looks like Samsung have basically put a small ‘computer’ (I suspect Linux based) system together with the satellite receiver. Now recording movie type data in whatever format and continually moving and deleting it and replacing will cause the drive to become fragmented. I know this from my experience with astrophotography. I sometimes take 100/200 pictures at a time which are all stacked into one then delete the 100/200 source photos. Windows will then advise me to defrag the disk.
    This is what I think Samsung have overlooked. While you have the option to format the disk you don’t have a defrag option in their ‘OS’. I have now ordered a 1TB replacement disk which I hope to install over the next day or so and will see how it responds. I believe this to be a major oversight on Samsungs part. It would appear though that this will need doing again perhaps once per year. IE. remove hard drive, back up the data you have recorded then format the disk. You do not get any warning from the box about the disk state except when reaching low disk space, the symptoms appear to be the unit slow to respond the remote controller, lock ups and repeated pulling the plug to force a reboot. Serious boo boo Samsung.

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  37. The new disk arrived this morning, exactly the same make and physical size as the original except it has 1TB capacity. Fitting is as easy as you would find building your own desktop computer. If you’re reasonably competent at that then you shouldn’t find and problems swapping the drive out. The machine booted okay and recognised the drive straight away, initialising it and it was up and ready with 998mb available.

    I now have the original disk which I will hook up to my desktop and shift the data recorded off to an external 1TB hdd then utilize the original in my desktop.
    Whilst I am happy I’ve fixed the problem I expect to have to do this occasionally and this is a serious oversight by Samsung who at this moment refuse to publish my ‘fix’ on their website.

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  38. Samsung SMT 78000 (I think) Bought this two years ago after a recommendation. I have found it satisfactory. It does its job, most of the time, so cant ask for more. The issues we have had recently are recordings stopping for no apparent reasons; pre set recordings not recording; and the box intermittently choosing to reboot itself. The Samsung web TV is pointless unless you want to watch a selection of clips as it doesn’t offer the full youtube list. if you hope to watch ‘4od’ or ‘5 on demand’ they are not part of freesat (I doubt they ever will) and you cannot access them via youtube.

    Overall, find a different box.

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  39. I gave up on my 8700 a long while ago due to total shutdown of all of its functions.
    I was living in London at the time.But when I recently moved up to Scotland I thought I’d give it one more chance. At first, it was the same old erratic performance, then suddenly, quite inexplicably, it started working totally flawlessly, and now is an absolute joy and pleasure to use. The dish in my new house unfortunately has only one feed cable so I can’t use all of the record facilities. I did try fitting a splitter box Which didn’t work. But I am happy with what I’ve got.
    I even connected to my TV via an HDMI cable, instead of a scart lead. The picture was stunningly clear on my 40″ Sony Bravia. Almost like HD on every channel. But I found that if I turned my TV off, it also turned the 8700 off. So had to revert to Scart.

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  40. Freesat+HD Samsung SMT-S7800 is problems not working properly both 1 LNB and 2 LNB in back box unavailable service channels been lost broken down when
    Last year dated July 2014. Been money back.

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  41. 2 years on and my 7800 is still working totally flawlessly since emigrating up to Scotland! Only one aerial feed atm in spite of my dish having a quad LNB. Going to rectify that soon as I recently bought my daughter a s/h Humax off eBay. So will see how things go from there.

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