Freesat expands its editorial vision with refreshed Showcase 2.0 service

Freesat, the subscription free TV service, has unveiled the latest version of Showcase, its unique editorially-driven TV recommendations service on Freetime.

Showcase is one of the key features of Freesat’s Freetime service. It offers recommendations of programmes to watch that are selected by Freesat’s dedicated in-house editorial team, and is available online, on the Freesat app, and via the TV on Freetime devices. Showcase ensures viewers never miss the programmes they know about, and helps them discover new programmes that they don’t. Freesat is the only TV service provider to offer an editorial service like this on the TV, the place where programme recommendations are most used and wanted.

Showcase is one of the most popular parts of the Freetime service and is the fastest growing element within the Freesat mobile app. Freetime viewers trust Showcase, and it is changing the way they watch television, as viewers use it extensively to help them plan, record and view their favourite shows. One in six programmes that viewers watch or record on the mobile app come from editorial recommendations in Showcase.

Showcase is influencing the viewing choice of those that use it – some of the most popular programmes on Showcase in 2014 to date have included the more left field Happy Valley (BBC One), Billy Connolly’s Big Send-Off (ITV) and Gadget Man (Channel 4). And programmes such as Our Planet from the Air: Home (BBC Four) and Amazing Spaces Shed of the Year (Channel 4) are among the top ten most popular programmes within Showcase on the Freesat app.

As a result of the success of Showcase, Freesat has expanded and upgraded the service to make it even easier to use, and to deliver even more recommendations to viewers. New features include:

• More easy-to-access categories, including Drama, Entertainment, Comedy, Documentaries and Children
• More recommended picks, both for viewers to watch live, record for later or watch On Demand
• Tailored editorially curated recommendations around key events like Christmas, Easter and the school holidays
• Simple “flags” to make new TV series easier to find and highlight Freesat’s own favourites

Emma Scott, Freesat’s Managing Director, said:

We are immensely proud of Showcase, and believe it offers something different to our customers and viewers. TV is created by people, for people, and we firmly believe that recommendations from other people are the best way for viewers to find something great to watch.

It is clear that the picks that are made by Freesat’s editorial team – who all live, breathe and love TV – are resonating strongly with our viewers. Customers are using and returning to Showcase to inspire their viewing, ensuring they never miss anything. As a neutral yet informed and enthusiastic source, Showcase helps them find something to watch. It is really changing viewing behaviour for our already loyal customers and we are delighted to be able to expand Showcase to make it even more valuable and compelling for them.

39 thoughts on “Freesat expands its editorial vision with refreshed Showcase 2.0 service”

  1. Is this new version of Showcase unique to Freesat, or will the new range of Panasonic Freeview and Freesat TVs also incorporate it? Either way I find Showcase a bit of a distraction – I’d rather watch programs of my own choice, than be guided by the selection of a panel of “experts”.

  2. Lawrence Pearce said:
    Is this new version of Showcase unique to Freesat, or will the new range of Panasonic Freeview and Freesat TVs also incorporate it?Either way I find Showcase a bit of a distraction – I’d rather watch programs of my own choice, than be guided by the selection of a panel of “experts”.

    It’s unique to freetime devices.
    I’m rather puzzled by your distraction comment, have you never seen something recommended that you wasn’t even aware of before and thought you’ll give it a go?
    I find Showcase rather useful on occasions as I don’t always go through the guide to see what’s on, but even when I do I might of missed something of interest.

  3. Previous comment from ‘Michael’ is not from the Michael who submitted the Vestel Freesat HD+ review by the way …. (just thought I would mention it).

  4. I am not sure what Freetime, Showcase, SeaChange really has to do with free television from satellite. My Panny G20 has an inbuilt Freesat tuner which is all I need. I don’t need any of this other stuff. Freeview seems to be expanding and leaving Freesat behind. This must be the slowest year since the service was started.

  5. Having just got rid of Sky and purchased a Freesat box with Free time, which by the way is fantastic!!! I have just found showcase and think it’s a very useful addition, already found 2 things I want to watch. Wish I had changed over earlier from Sky. Well done keep up the great work.

  6. This is one of the features I use most on free time, I have found some really good TV Series via Showcase most of which I might not have looked at otherwise! Good job Freesat keep it coming!

    Also is it me or is Freesat building up to something especially with this recent flurry of background activity…

  7. Off topic but Wikipedia is stating that 5*+1 returned as of 16th September as a Freesat exclusive. It’s certainly on Channel 132 and hasn’t replaced Channel 5+24 which is on channel 133 but it’s not in the Android app.
    It’s not on Freeview or VM or in Sky’s listings on the Sky Guide TV Listings.
    Does anyone know has it recently returned or did it never leave Freesat? I can find no listing on Channel 5’s website suggesting it has indeed made a recent return.

  8. Andrew said:
    Off topic but Wikipedia is stating that 5*+1 returned as of 16th September as a Freesat exclusive. It’s certainly on Channel 132 and hasn’t replaced Channel 5+24 which is on channel 133 but it’s not in the Android app.
    It’s not on Freeview or VM or in Sky’s listings on the Sky Guide TV Listings.
    Does anyone know has it recently returned or did it never leave Freesat? I can find no listing on Channel 5’s website suggesting it has indeed made a recent return.

    It has indeed made its return and is currently Freesat exclusive. Within time I’d say they’ll bring it back to other platforms too but for now exclusive to Freesat, like ITV4+1 was for some time.

  9. keith finglas said:
    is this new ‘Showcase’ only for the UK only

    This new Showcase is available in exactly the same places as the old Showcase.
    Showcase is only available via freetime boxes and tv’s which are sold to the UK market.

  10. So Freesat has an “editorial vision”. Silly me I thought they were all about selling a hardware/software platform that the users absolutely loved and bought in shed-loads.

  11. Local Asda still only selling G1 boxes a place where Freetime does not exist it seems.
    Like the new Showcase a big improvement over the rather basic previous version.

    Unpaired my box from the remote record app as the USB HD was running far too often for long periods with the box in standby for my liking.

  12. RichardC said:

    Unpaired my box from the remote record app as the USB HD was running far too often for long periods with the box in standby for my liking.

    Unpaired both freetime boxes and youview for same reason.. spinning up every few minutes in a silent room is more than annoying.

  13. pollensa1946 said:
    So Freesat has an “editorial vision”.Silly me I thought they were all about selling a hardware/software platform that the users absolutely loved and bought in shed-loads.

    What a stupid comment. Showcase is part of the freetime UI and I think it’s really useful – in fact I just used it to set a couple of recordings from my phone. In terms of selling the platform, you should check out the stats on how it affects viewing figures – http://t.co/ZTTGo6MbtY

  14. In other news, more>movies+1 has now joined Freesat after the additions of True Drama and truTV. While they might be modest additions, they nevertheless add more welcome viewer choice and they keep Freesat’s momentum going in the right direction.

  15. Dave W said: What a stupid comment. Showcase is part of the freetime UI and I think it’s really useful – in fact I just used it to set a couple of recordings from my phone. In terms of selling the platform, you should check out the stats on how it affects viewing figures – http://t.co/ZTTGo6MbtY

    You mean that puff piece from Freesat renders my comment stupid? That says a lot about you.

  16. pollensa1946 said: You mean that puff piece from Freesat renders my comment stupid?That says a lot about you.

    No, your comment was stupid because it’s a sarcastic dismissal of a feature that actually makes a difference to users and ultimately potential buyers of the platform. You can dismiss Freesat’s PR if you want but the fact is that editorial and non-editotial recommendations make a significant difference to consumption figures. I have direct industry experience of this.

  17. Dave W said: No, your comment was stupid because it’s a sarcastic dismissal of a feature that actually makes a difference to users and ultimately potential buyers of the platform. You can dismiss Freesat’s PR if you want but the fact is that editorial and non-editotial recommendations make a significant difference to consumption figures. I have direct industry experience of this.

    If they invested as much programming effort in making the UI fit for purpose as they do in “editorial vision” then there may be more potential purchasers. Talking as a potential purchaser of three more boxes my money stays put.

  18. pollensa1946 said: If they invested as much programming effort in making the UI fit for purpose as they do in “editorial vision” then there may be more potential purchasers.Talking as a potential purchaser of three more boxes my money stays put.

    The UI may not be to everyone’s taste, but to imply it’s unfit for purpose couldn’t be any further from the truth.

  19. Looks like More>Movies +1 has been added to the EPG on LCN 156. The gap must indicate that when TruTV+1 launches on DSAT it will appear on 155.

  20. Michael said: The UI may not be to everyone’s taste, but to imply it’s unfit for purpose couldn’t be any further from the truth.

    The important point is since launch in 2012 there has been a comprehensive list of user complaints about the UI, almost all blithely ignored by Freesat. That includes the list compiled here and to which we were promised Freesat feedback “direct from the top”, for which we are still waiting. In contrast I don’t ever remember one single complaint… we need an improved ShowCase.

  21. pollensa1946 said: The important point is since launch in 2012 there has been a comprehensive list of user complaints about the UI, almost all blithely ignored by Freesat.That includes the list compiled here and to which we were promised Freesat feedback “direct from the top”, for which we are still waiting.In contrast I don’t ever remember one single complaint… we need an improved ShowCase.

    So you want 3 more boxes but aren’t buying them until that list has been addressed? I don’t think the phrase “cutting off your nose to spite your face” has even been more appropriate 😉

  22. Dave W said: So you want 3 more boxes but aren’t buying them until that list has been addressed? I don’t think the phrase “cutting off your nose to spite your face” has even been more appropriate

    Well I have satellite boxes in those locations which perform adequately at the moment. So my nose is perfectly safe thanks. The loss is Humax’s/Freesat’s.
    My money, my choice, really nothing of concern to you.

  23. Can anyone help? I can’t get up my on demand up and showcase! When showcase was up graded my box won’t show them! Thank you

  24. Karl nash said:
    Can anyone help? I can’t get up my on demand up and showcase! When showcase was up graded my box won’t show them! Thank you

    It’s a known issue, Have a read here:
    http://myhumax.org/forum/topic/help-unable-to-use-ondemand-or-showcase/page/30
    Also here’s what Freesat have to say:
    http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues

    As a temporary measure If you have a Smartphone/Tablet then download the Freesat app and you can launch the players from there.

  25. Michael said: It’s a known issue, Have a read here:
    http://myhumax.org/forum/topic/help-unable-to-use-ondemand-or-showcase/page/30
    Also here’s what Freesat have to say:
    http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues
    As a temporary measure If you have a Smartphone/Tablet then download the Freesat app and you can launch the players from there.

    Yes, this “editorial vision” of Freesat’s has started a firestorm of criticism from users.

  26. Within the scope of their editorial vision Freesat must be aware of the BBC plan to extend the iPlayer from the current 7 day backwards EPG to 30 days. So what, if any, plans do Freesat have to implement this in Freetime?

  27. pollensa1946 said:
    Within the scope of their editorial vision Freesat must be aware of the BBC plan to extend the iPlayer from the current 7 day backwards EPG to 30 days.So what, if any, plans do Freesat have to implement this in Freetime?

    They’re probably too busy dealing with the “firestorm of criticism”. Oh wait, that’s just you isn’t it? 😉

    As for the 7 day/30 day thing I’m 99% certain it’s a back-end change i.e. not something that needs changed in the Freetime client.

  28. Dave W said: They’re probably too busy dealing with the “firestorm of criticism”. Oh wait, that’s just you isn’t it…

    Expand your mind beyond this forum and read others, if that’s not too difficult for you. You will learn about other users experiences (in between working for Freesat maybe?).

  29. pollensa1946 said: Expand your mind beyond this forum and read others, if that’s not too difficult for you.You will learn about other users experiences (in between working for Freesat maybe?).

    Oh I do, including MyHumax. From what I’ve read elsewhere there are a handful of users (including you) reporting issues with the latest software update but to class that as a “firestorm of criticism” is a rather extreme distortion of reality. Many of the comments posted on the thread linked to above, for example, are simply asking for help and most of the aforementioned users have since confirmed things are back to normal. The only issue I saw was the missing channel icons and they were back to normal as of yesterday I think. No big deal.

    And no, I don’t work for Freesat. Why would you think that – because I disagree with you?

  30. OK, so in contrast to your jibe about “Oh wait, that’s just you isn’t it…” there are in fact plenty (NOT a handful) of other users reporting the same problems. Accepting that these now appear to be fixed does not invalidate the fact that they existed and appear to have been caused by Freesat. The fact that you personally only saw a subset of these problems again does not invalidate the existence of the others. Why did I think you might work for Freesat… because when someone leaps in with an over emotional defence of Freesat one might think they have a stake in it. Now if you had come on with a post saying words like… “my personal experience is this which is in contrast to your own”, instead of the nonsense you posted.

  31. Oh, “plenty”? Well why didn’t you say so! I stand corrected 😉 (or the avoidance of doubt, that winking smiley means it was a joke)

    Look, no one is denying there have been issues with the firmware in the past and there continues to be for some users I think it’s fair to say that some issues are subjective (especially UI behaviour). Constant whinging doesn’t help anyone so how about some positive contributions for a change?

  32. Dave W… Constant whinging doesn’t help anyone so how about some positive contributions for a change?

    Follow my trail on myhumax and you will see lots of positives mixed in with balanced criticism of Humax and Freesat. This joinfreesat site is becoming an advertising point for Freesat with little user input relating to usage problems. Understandable since the soliciting of user problems on the basis of “I’ve got the inside track to the top of Freesat”, or words similar. Never did see the final compilation and certainly no feedback.

  33. Pollensa1946 its the same on all the other forums you respond to, if people don’t accept your POV -condemn. It isn’t an endearing quality. On other forums, we generally here from the people who do have issues and ask for help. But the vast majority are happy, but you won’t hear from them often – perhaps here as this is an open comments page on developments with freesat. Pollensa1946 please do bare that in mind, when you comment about others who so not share your POV.

  34. James Blair said:
    Pollensa1946 its the same on all the other forums you respond to, if people don’t accept your POV -condemn. It isn’t an endearing quality. On other forums, we generally here from the people who do have issues and ask for help. But the vast majority are happy, but you won’t hear from them often – perhaps here as this is an open comments page on developments with freesat. Pollensa1946 please do bare that in mind, when you comment about others who so not share your POV.

    How about this for condemnation… you are talking complete rubbish when you claim I condemn everyone who does not share my POV. Oh dear I’ve just fallen into your trap.

  35. JamesB said:
    How unfortunate. Pollensa1946

    Are you and others perhaps labouring under the false impression that I came on here to be “liked” for my endearing qualities? Sorry to disillusion you.
    This criticism seems to stem from my observation that the “Editorial Vision” was perhaps not the most important thing that Freesat should be concentrating on. Evidence of that is this item on MyHumax (where most users hang out rather than this puff-piece for Freesat)…
    http://myhumax.org/forum/topic/help-unable-to-use-ondemand-or-showcase
    …It now runs to 593 posts, 11033 views and 55 posters. Hardly the “handful” that was claimed in response to my earlier posts. Freesat have now acknowledged they have a problem…
    http://www.freesat.co.uk/help/channels/fix-a-problem/showcase-od-issues
    The recent s/w update was typically characteristic of their inability to deliver a consistently fault-free and excellent product. As long as that continues I will continue to criticise, and am completely disinterested in how you or others view my “qualities”.

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