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Feb 03 2014

Freesat, the subscription free satellite TV service, has announced strong Q4 results, adding 31,000 homes and bringing total households served to over 1.8 million. Freesat now reaches over 3.8 million viewers..

Freesat’s continuing growth demonstrates the clear attraction of premium TV on a subscription-free basis. With a Freesat box, viewers have access to over 200+ TV and radio channels, more than with any other free-to-air provider.

Sales of Freesat’s Freetime set-top boxes, which offer access to On Demand services and which allow viewers to pause and rewind live TV and roll-back the TV guide for the past seven days, are growing strongly, increasing 160% year-on-year. Freetime boxes now account for 40% of all Freesat set-top box sales.

During the quarter, Freesat launched its Freetime HD catch-up box with prices as low as £96. This has proved to be extremely popular with viewers, and accounted for one out of every three Freetime set-top box sales.

In addition, Freesat also launched its critically-acclaimed mobile app in January which has been downloaded over 130,000 times in the first two weeks alone. The app acts as a guide to what’s on TV as well as a remote control and lets viewers set recordings remotely. The app was recommended as a ‘Best New App’ on Apple’s App Store and was among the top 10 most downloaded iPad apps during the week of the launch and the second most popular Entertainment app for iPhone.

Emma Scott, Freesat’s Managing Director, commented:

Freesat’s strong results in Q4 demonstrate the continued appeal of high quality TV without expensive contracts. With a Freetime box viewers are able to access over 200 TV and radio channels for free as well as being able to roll back the TV guide to access programmes from the past seven days, ensuring that they don’t miss any of their favourite shows.

This quarter we are particularly proud of the success of the Freetime catch-up box which has been extremely popular with new users and allows even more viewers to benefit from Freesat’s market-leading Freetime technology. We’re pleased to say that our strong momentum has continued into the New Year with continued growth in household penetration and the successful launch of the Freesat mobile app.

63 Responses to “Freetime supports Freesat’s strong Q4 2013 growth”

  1. Ian Vallender Says:

    If you ask me I’d probably say Freesat+ was the way to go this christmas there were some cracking premieres on assuming these customers were preparing for Christmas in Q4. at a guess I’d say the bulk of these sales were in the period mid November to mid december also I think Freesat is missing out on not marketing to people who live in flats and appartment blocks who have access to Communal Satellite dishes cause over the Socket where I plug my TV Aerial into there are 2 sockets labelled Sat. I use these to connect my freesat box to too bad there are no instructions regarding these installations as the Coaxial cables themselves only cost a few pounds my calculations are that ontop of the box price I’d expect to pay no more than a fiver for single tuner SD and HD set top boxes and ten pounds for freesat+ boxes it’ll be nice for Admin to include diagrams of what you need and how to connect on this site as of current there are none the homework would take Admin 10minutes top to do and upload to this site.

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  2. Neil Says:

    Good news on the Sales front, almost close to 2m homes, a fifth of Sky’s penetration which is another milestone to cross.

    Freesat is doing well and every bit of good news like this helps sway those channels still not on the platform who may be considering joining.

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  3. Rob Says:

    ” which offer access to On Demand services and which allow viewers to pause and rewind live TV ” thats when the function is working.

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  4. RichardC Says:

    How do they know those sales were going to new Freesat homes. I bought a £99 Freetime box even although I already had two Freesat HD boxes in use. In fact I’m on my fourth Freesat HD box since the service began. How many of those 1.8 million are repeat sales.

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  5. Ash Says:

    RichardC, if you look carefully at the press release you’ll note that they discuss households and not sales of individual boxes/televisions.

    Freesat will have probably got their data from somewhere like GfK who take homes with 2 or more boxes etc in to account.

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  6. RichardC Says:

    In other words it’s an estimate.

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  7. billy dorney Says:

    hi,ref freesat in general,having ditched sky last year,i purchased a humax 1000 plus box,which my son and i love,the freesat channels are fantastic,and FREE,fantastic,pause,rewind,catch up etc,personally i think anyone one a budget,like me ,its a great option,sky really got too dear,keep up the great work,much appreciated,and with the very welcome added hd channels,the only way is UP,thanks,billy dorney.

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  8. Salty dawg Says:

    After reading all the positive comments on the Freetime box I went and bought one today. When I tuned in the channels I noticed that 5star+1 has been replaced by channel+24, is this a permanent replacement?

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  9. Neil Says:

    Salty dawg said:
    After reading all the positive comments on the Freetime box I went and bought one today. When I tuned in the channels I noticed that5star+1 has been replaced by channel+24, is this a permanent replacement?

    Yep, C5+24 has replaced 5*+1 and launched today.

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  10. Ian Parsons Says:

    Back in July 2013 Freesat reported “Freesat provides free entertainment to 4 million viewers a week across 1.8 million homes in the UK” so have Freesat lost 200,000 viewers or were they guilty of rounding up the figure last time?

    Am I right in thinking that “Freetime boxes now account for 40% of all Freesat set-top box sales” is a figure for the quarter and not total sales to date which were put at “3.3 million set top boxes and TVs” back in July 2013, in other words Freesat set-top boxes incompatible with Freetime services accounted for 60% of sales in the quarter. If true, it’s not so great that most of the new customers aren’t getting to “benefit from Freesat’s market-leading Freetime technology”

    The reported growth is painfully slow when it is so far behind Sky and Freeview. Sky reportedly added 77,000 TV subscribers in the same quarter so chances of free terrestrial channels switching from Sky subscription to Freesat remain slim. ISP subsidised Youview boxes remain strong competition for Freetime with TalkTalk claiming 175,000 new TV customers in the quarter.

    Freesat is being out-marketed by Sky, BT, TalkTalk and Freeview/Youview. Only Virgin are doing worse with the decline in their TV subscriber numbers for the year to September of about 25,000.

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  11. Neil Says:

    The question on the Sky numbers though, how many of these are Now TV subscribers as DTH TV and Now TV are bundled together (as the DTH numbers look incredibly slim on their own!). If I were to register as a Now TV customer, pay for something once and then not bother again, how long would I count as a subscriber before dropping off the scale?

    Sky are very good at dressing up their figures in such a way it impresses investors and those intended to to read them.

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  12. Neil Says:

    One thing for sure is that there’ll be potentially loads of expat Cypriots who may be about to cancel as, even with a 2.4mtr dish, the Pan-Europe beam of Astra 2E doesn’t seem to reach there. I believe there’s 60k Brits there + all the bars and clubs who, soon, won’t have anything to watch!

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  13. admin Says:

    Yep, I have a friend in Paphos who can no longer access some Sky channels with a 3.2 metre dish…doesn’t look good for them!

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  14. RichardC Says:

    Neil said:
    The question on the Sky numbers though, how many of these are Now TV subscribers as DTH TV and Now TV are bundled together (as the DTH numbers look incredibly slim on their own!). If I were to register as a Now TV customer, pay for something once and then not bother again, how long would I count as a subscriber before dropping off the scale?
    Sky are very good at dressing up their figures in such a way it impresses investors and those intended to to read them.

    Any idea what are the Sky figures if you filter out Now TV customers with their £10 subsidised boxes. Nice to see BT broadband increasing their figures dramatically due to BT Sport presumably. If Sly lost Premier L football they would be deep in trouble but their figures wouldn’t reflect that presumably. It is easy to manipulate figures so all the more reason Freetime should get some apps like Blinkbox, Netflix and Lovefilm then Freesat could also dress up their figures to impress both providers and punters. Complete Sly £807 are we mad.

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  15. Pollensa1946 Says:

    “Freesat also launched its critically-acclaimed mobile app”

    I wonder how many people are continuing to use the app after discovering that it causes an additional 16000 (yes really) HDD spin-ups from standby every year in the average couple out working household.

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  16. RichardC Says:

    Interesting that 5+24 has two different schedules depending on platform. Even more reason to get Freesat unless you like teleshopping.

    http://www.a516digital.com/2014/02/channel-524-goes-live-with-two.html

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  17. Keith Cobby Says:

    Continuing good news for the platform, any news on forthconing HD channels.

    Sky continue to get bad press on the difficulty their customers have in cancelling their contracts. This mirrors our own problem years ago so they haven’t changed. We cut through the trouble by writing directly to James Murdoch. End result was it quickly sorted the problem and as a bonus they haven’t troubled us since. Not a single letter!

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  18. Neil Says:

    admin said:
    Yep, I have a friend in Paphos who can no longer access some Sky channels with a 3.2 metre dish…doesn’t look good for them!

    Interestingly, it appears some Sky channels on Astra 1N (eg Sky News), moved to Astra 2A last night so your friend may now have access to some channels today he didn’t have for a while but now lost a fair few he did!

    The BBC move to 2E tonight, be prepared for the complaints on here in the morning!

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  19. Michael Says:

    Pollensa1946 said:
    “Freesat also launched its critically-acclaimed mobile app”
    I wonder how many people are continuing to use the app after discovering that it causes an additional 16000 (yes really) HDD spin-ups from standby every year in the average couple out working household.

    I reckon for most it’s not a concern at all.
    For new owners, then if it fails within the first two years then it’s covered by Humax warranty and for some of us we still have almost another year of warranty left.
    Even if the HDD does fail after the warranty you’ve got a couple of choices 1) you can try and claim under consumer law that you expected the box to last a minimum of 6 years but Freesats App caused the premature failure of the HDD
    2) Just buy a new HDD.
    But of course these are just if’s and but’s scenarios and the box and HDD may very well keep going way after 6 years regardless of extra spin ups or not.
    If your energy conscious then that may be a concern, but it’s not like the HDR1000/1010s is a power hungry device anyway so again for most not too much of a concern.

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  20. Pollensa1946 Says:

    Michael said:
    Even if the HDD does fail after the warranty you’ve got a couple of choices 1) you can try and claim under consumer law that you expected the box to last a minimum of 6 years but Freesats App caused the premature failure of the HDD

    LOL!

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  21. Matthew Says:

    Michael said: I reckon for most it’s not a concern at all.

    I find the constant booting very annoying, I know it isn’t necessary as I haven’t set anything to record remotely using the the app since I got it.

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  22. Pollensa1946 Says:

    Matthew said: I find the constant booting very annoying, I know it isn’t necessary as I haven’t set anything to record remotely using the the app since I got it.

    In other words you’re not using the app in the primary use for which it was intended. If typical, that somewhat undermines Freesat’s bold claims as to its success. If and when the Android version comes out I won’t be using it at all unless there is a user setting for spin-up period, variable between 15 mins and 24 hours. My entire career has been in electronics & computing and I’m still laughing out loud at the naivety of the suggestion that you make a warranty claim based on an expectation of the box lasting 6 years. Good luck on that one.

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  23. Michael Says:

    Pollensa1946 said: In other words you’re not using the app in the primary use for which it was intended.If typical, that somewhat undermines Freesat’s bold claims as to its success.If and when the Android version comes out I won’t be using it at all unless there is a user setting for spin-up period, variable between 15 mins and 24 hours.My entire career has been in electronics & computing and I’m still laughing out loud at the naivety of the suggestion that you make a warranty claim based on an expectation of the box lasting 6 years.Good luck on that one.

    Ok laugh it up chuckles, yes 6 years was a bit of an exaggeration even though that part of consumer law does exist. Most don’t even worry about it, but there are others that do challenge these sorts of things and do win.
    Anyhow as said previously we are talking if’s and but’s anyway as you have no idea how long the HDD will last when using the app.

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  24. Pollensa1946 Says:

    You admit to exaggeration but equally expect us to place some faith in your views on the longevity of HDDs subjected to an additional 16k spin-ups per year. As to warranty claims see here…

    http://www.dailymail.co.uk/news/article-2547541/Bankrupt-father-two-spent-250-000-PC-World-legal-battle-1-499-laptop-makes-final-stand.html

    I’m left wondering exactly what association, either professional or monetary, you have with this app.
    Yours, chuckles.

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  25. Michael Says:

    Pollensa1946 said:
    You admit to exaggeration but equally expect us to place some faith in your views on the longevity of HDDs subjected to an additional 16k spin-ups per year.As to warranty claims see here…
    http://www.dailymail.co.uk/news/article-2547541/Bankrupt-father-two-spent-250-000-PC-World-legal-battle-1-499-laptop-makes-final-stand.html
    I’m left wondering exactly what association, either professional or monetary, you have with this app.
    Yours, chuckles.

    Can’t open that link but you can have this one
    http://news.bbc.co.uk/1/hi/magazine/8253915.stm

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  26. Pollensa1946 Says:

    Your link is theory, mine’s is the reality of going to court to pursue your claim. See the very first comment at the bottom of the page you have linked.
    Also, since you cannot open my link, here’s the headline…

    “Bankrupt father-of-two who spent £250,000 on PC World legal battle over £1,499 laptop makes his final stand”

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  27. Matthew Says:

    I’m not really worried about replacing the HDD, I’ve done that already, replacing the recordings on it would be a little more difficult.
    I’m sure no one (including Michael) is going to mind if a future update allows me and others to use the app but also have some control over when the box boots ?
    At the moment I have no interest in setting recordings remotely while I’m at work or at 3 o’clock in the morning, I just have a quick look at the app on my IPad when I’m at home in the evening watching telly. :)

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  28. Michael Says:

    Pollensa1946 said:
    Your link is theory, mine’s is the reality of going to court to pursue your claim.See the very first comment at the bottom of the page you have linked.
    Also, since you cannot open my link, here’s the headline…
    “Bankrupt father-of-two who spent £250,000 on PC World legal battle over £1,499 laptop makes his final stand”

    Yeah read that now, it’s not actually a warranty claim though is it as first of all the product wasn’t faulty it just didn’t have what he assumed it may have, and the rest was mainly to do with a credit agreement. At the end of the day no store is obliged to take goods back unless faulty.
    This is completely different to what’s been discussed regarding the HDD. If after the initial warranty period the HDD fails prematurely and you have sufficient proof to say that it was caused by say the excessive extra spin ups caused by their app then your entitled to make that claim. Whether or not you win that argument is another matter, but the option is still there if anyone wishes as long as it’s within that 6 year period of ownership.

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  29. Michael Says:

    Matthew said:

    I’m sure no one (including Michael) is going to mind if a future update allows me and others to use the app but also have some control over when the box boots ?

    That would be great, the more options the better I say.

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  30. Pollensa1946 Says:

    This is off topic but very important and there seems no other way to flag it here…
    http://community.freesat.co.uk/t5/Help-and-advice/Home-Transponder/m-p/14774#M2428

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  31. Richard Says:

    Pollensa1946 said:
    This is off topic but very important and there seems no other way to flag it here…
    http://community.freesat.co.uk/t5/Help-and-advice/Home-Transponder/m-p/14774#M2428

    It’s not our problem. I’ve got enough problems without worrying about Freesat EPG frequencies.

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  32. Pollensa1946 Says:

    I’m simply drawing attention to it because there is a suggestion in that link that Freesat need to change the transponder frequency on which the EPG is transmitted. The home transponder cannot be set in the Freesat box, as it can be by the user in a SKY box. So the home transponder setting potentially needs to be changed by a s/w update coincident with the satellite move. Failure to do that may make the box inoperable. I guess you don’t regard that as a problem.
    Subsequent to the change any box not updated may not be able to be updated OTA, it would need a USB update by the user. So Freesat need to set out their stall on this and advise users on either we will fix it by some means, or it’s not a problem so relax.

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  33. Dave W Says:

    Pollensa1946 said:
    I’m simply drawing attention to it because there is a suggestion in that link that Freesat need to change the transponder frequency on which the EPG is transmitted.The home transponder cannot be set in the Freesat box, as it can be by the user in a SKY box.So the home transponder setting potentially needs to be changed by a s/w update coincident with the satellite move.Failure to do that may make the box inoperable.I guess you don’t regard that as a problem.
    Subsequent to the change any box not updated may not be able to be updated OTA, it would need a USB update by the user.So Freesat need to set out their stall on this and advise users on either we will fix it by some means, or it’s not a problem so relax.

    I think you worry too much

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  34. Rob Says:

    Michael said: Yeah read that now, it’s not actually a warranty claim though is it as first of all the product wasn’t faulty it just didn’t have what he assumed it may have, and the rest was mainly to do with a credit agreement. At the end of the day no store is obliged to take goods back unless faulty.
    This is completely different to what’s been discussed regarding the HDD. If after the initial warranty period the HDD fails prematurely and you have sufficient proof to say that it was caused by say the excessive extra spin ups caused by their app then your entitled to make that claim. Whether or not you win that argument is another matter, but the option is still there if anyone wishes as long as it’s within that 6 year period of ownership.

    Not used the app, but what are the “Terms & Conditions” applying to using the app?

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  35. Michael Says:

    Rob said: Not used the app, but what are the “Terms & Conditions” applying to using the app?

    Here you go, have a read ;)
    http://www.freesat.co.uk/about-freesat/app-terms

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  36. Pollensa1946 Says:

    Dave W said: I think you worry too much

    …and I think you think too much.

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  37. Rob Says:

    Michael said: Yeah read that now, it’s not actually a warranty claim though is it as first of all the product wasn’t faulty it just didn’t have what he assumed it may have, and the rest was mainly to do with a credit agreement. At the end of the day no store is obliged to take goods back unless faulty.
    This is completely different to what’s been discussed regarding the HDD. If after the initial warranty period the HDD fails prematurely and you have sufficient proof to say that it was caused by say the excessive extra spin ups caused by their app then your entitled to make that claim. Whether or not you win that argument is another matter, but the option is still there if anyone wishes as long as it’s within that 6 year period of ownership.

    Michael said: Yeah read that now, it’s not actually a warranty claim though is it as first of all the product wasn’t faulty it just didn’t have what he assumed it may have, and the rest was mainly to do with a credit agreement. At the end of the day no store is obliged to take goods back unless faulty.
    This is completely different to what’s been discussed regarding the HDD. If after the initial warranty period the HDD fails prematurely and you have sufficient proof to say that it was caused by say the excessive extra spin ups caused by their app then your entitled to make that claim. Whether or not you win that argument is another matter, but the option is still there if anyone wishes as long as it’s within that 6 year period of ownership.

    And here’s the get out clause…(iii) any financial losses (howsoever caused and whether direct or indirect losses) or loss or corruption of data.

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  38. Rob Says:

    Missed off in the above….The disclaimers contained in this section 5 do not, and make no attempt to, affect your statutory rights as a consumer in the UK.

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  39. Pollensa1946 Says:

    I think I can confidently say that anyone pursuing a claim, outside of the 2 year warranty, against Humax/Freesat, in respect of their HDD or other components failing because the app caused an additional 16k spin-ups per annum, will have a long haul fight on their hands. Don’t bank on them rolling over.
    Within the 2 year warranty? Frankly I have had enough problems with this box, with repeated HDD formats losing unwatched recordings, without inducing a new problem because of poor software design.

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  40. Michael Says:

    Pollensa1946 said:
    Frankly I have had enough problems with this box, with repeated HDD formats losing unwatched recordings, without inducing a new problem because of poor software design.

    You’ve either be just been unlucky with a dodgy box or there’s something else causing a problem that’s requiring repeated formats.
    My first HDR1000s was a 1TB which did have a faulty HDD in the first week of purchase, Richer Sounds replaced with a 500GB and in the year I’ve had it I’ve have not had to format once.(touches wood)

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  41. Pollensa1946 Says:

    Michael said: You’ve either be just been unlucky with a dodgy box or there’s something else causing a problem that’s requiring repeated formats.
    My first HDR1000s was a 1TB which did have a faulty HDD in the first week of purchase, Richer Sounds replaced with a 500GB and in the year I’ve had it I’ve have not had to format once.(touches wood)

    Almost every release of s/w by Freesat causes problems and invariably the advice they give to fix those is to format the HDD. To be fair that has fixed the problems in the past. The most recent release is no exception, they have again advised a format for the black, blank screen problem and failure to rewind/pause live TV (read the official Freesat forum). If you’ve avoided that then you are lucky, lots and lots of other users have not.

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  42. Michael Says:

    Pollensa1946 said: Almost every release of s/w by Freesat causes problems and invariably the advice they give to fix those is to format the HDD.To be fair that has fixed the problems in the past.The most recent release is no exception, they have again advised a format for the black, blank screen problem and failure to rewind/pause live TV (read the official Freesat forum).If you’ve avoided that then you are lucky, lots and lots of other users have not.

    Format due to non rewind/pause is understandable due to corrupt buffer file, hopefully Humax will find a solution like maybe an option to just format the buffer file only.
    Luckily I’ve never experience it and updates have been fine so hasn’t been an issue for me in that respect.
    The black screen I have had when exiting a recording or coming out of on demand, but not really to much of an issue as pressing the exit button brings up live tv.

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  43. Pollensa1946 Says:

    To date none of the problems I have encountered have been “major issues”, more like irritations. However, in every case it took me all of 2 hours max to identify them, which shows a disgraceful, lamentable lack of testing by the Freesat development team. Either that or they release known problems but refuse to admit to it in the release notes. I commented somewhere else that it’s like driving a very expensive Mercedes with a squeaky dashboard. No matter how much pleasure you derive you are constantly reminded of poor quality.
    Please do not patronise me with phrases like… “you’ve either just been unlucky with a dodgy box or there’s something else causing a problem that’s requiring repeated formats.” I’ve had this box since day 1 of release and know it back to front in exhausting detail. Too well in fact.

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  44. Dave Says:

    Hi off topic but any news on NETFLIX ?? I’m loving it at moment and would like it all in 1 box , I’m having to connect ipad up to tv via hdmi lead :-)
    Would be much better all in 1 freesat box …..

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  45. RichardC Says:

    Dave said:
    Hi off topic but any news on NETFLIX ?? I’m loving it at moment and would like it all in 1 box , I’m having to connect ipad up to tv via hdmi lead
    Would be much better all in 1 freesat box …..

    Unlikely to happen. BBC is slashing investment in YouView which has allegedly been hijacked by TalkTalk and BT so why would they make Netflix available on a free platform like Freesat.
    http://www.theguardian.com/media/2014/feb/04/bbc-to-slash-youview-investment

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  46. Neil Says:

    RichardC said: Unlikely to happen. BBC is slashing investment in YouView which has allegedly been hijacked by TalkTalk and BT so why would they make Netflix available on a free platform like Freesat.
    http://www.theguardian.com/media/2014/feb/04/bbc-to-slash-youview-investment

    I read that too, youview has been hijacked by these two shareholders and is becoming just another pay TV platform slowly. Interesting news that Freeview are launching their own ‘connected’ platform, wonder if they’ve seen how Freetime has faired and decided to do the same?

    Having Netflix on Freesat would be a good boost for those wanting a little extra, there’s obviously politics at play as to why it’s so far not happened.

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  47. Neil Says:

    That Guardian article is interesting, all those youview ads will probably diminish as without the backing of the major PSB’s, there won’t be much free money around for the platform – that is unless BT and TalkTalk want to stump up the marketing cost?

    This line is interesting in the article too:

    The BBC and other broadcasters are now expected to concentrate on promoting Freeview, which delivers television via the aerial, and Freesat, which offers satellite TV for those who do not want the expense of a Sky subscription. Freesat is now in talks with manufacturers to install its Freetime software – which serves programming over the internet – in smart televisions.

    So does this mean the BBC and ITV, as shareholders, may be in a position to divert some of the, current, youview marketing money to Freesat as well as Freeview?

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  48. RichardC Says:

    Neil said:
    That Guardian article is interesting, all those youview ads will probably diminish as without the backing of the major PSB’s, there won’t be much free money around for the platform – that is unless BT and TalkTalk want to stump up the marketing cost?
    This line is interesting in the article too:
    The BBC and other broadcasters are now expected to concentrate on promoting Freeview, which delivers television via the aerial, and Freesat, which offers satellite TV for those who do not want the expense of a Sky subscription. Freesat is now in talks with manufacturers to install its Freetime software – which serves programming over the internet – in smart televisions.
    So does this mean the BBC and ITV, as shareholders, may be in a position to divert some of the, current, youview marketing money to Freesat as well as Freeview?

    Fingers crossed it does but time will tell and I’ll believe it when it happens.Freesat certainly could do with more marketing money and YouView is only where it is now because they gave away free PVR’s with broadband packages. Only 30k PVR’s were actually purchased at retail.

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  49. RichardC Says:

    “YouView isn’t the champion of the free; it’s the home of the pay.”Quote from Guardian article. That leaves Freesat Freetime as the champion of the free. Perhaps Freetime should use that strap line in their next marketing campaign. :D

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  50. Pollensa1946 Says:

    Neil said:
    …Freesat is now in talks with manufacturers to install its Freetime software – which serves programming over the internet – in smart televisions.

    That’s good news as it will serve as an incentive for Freesat to clear up the bugs in the current software.

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  51. Nick Says:

    Great news that Freesat are going to put the freetime software in televisions, though many of these brands already have their own service so wondering what benefit it is to them and surprised they will agree to it!

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  52. Pollensa1946 Says:

    They’re not going to put it there, rather they’re going to offer it in the hope that someone will pick it up. If I was a TV mfg’er like Samsung or LG my answer would be… maybe someday.

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  53. Al (Original) Says:

    Pollensa1946 said:
    You admit to exaggeration but equally expect us to place some faith in your views on the longevity of HDDs subjected to an additional 16k spin-ups per year.As to warranty claims see here…
    http://www.dailymail.co.uk/news/article-2547541/Bankrupt-father-two-spent-250-000-PC-World-legal-battle-1-499-laptop-makes-final-stand.html
    I’m left wondering exactly what association, either professional or monetary, you have with this app.
    Yours, chuckles.

    It’s not a warranty claim though is it?

    It’s an argument over whether or not he has the right to exit a Credit agreement with the bank and that’s obviously hinging on whether or not the product was faulty or mis-described or whether he simply failed to read the product description in the 1st place.

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  54. Al (Original) Says:

    You might want to take a look at this:

    http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0CDAQFjAB&url=http%3A%2F%2Fwww.parliament.uk%2Fbriefing-papers%2Fsn02239.pdf&ei=EtkBU4T8McPO0AWZ04HoBA&usg=AFQjCNG_wpTYiE0KKJS_64P81DqmWp_mzg&bvm=bv.61535280,d.d2k&cad=rja

    There have been successful cases. The reason most people don’t follow up is they don’t want to go to Court and most retailers know this.

    As for 6 years, it depends on the goods in question in any event. That’s the legal cut off point.

    As I said above, Consumer Credit is a separate issue to Sale of Goods albeit the two can get intertwined where goods are bought on Credit.

    The guy in the case you posted above, I believe actually got a refund from PC World, the problem was with the Credit and the bank.

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  55. Pollensa1946 Says:

    Al (Original) said: It’s not a warranty claim though is it?
    It’s an argument over whether or not he has the right to exit a Credit agreement with the bank and that’s obviously hinging on whether or not the product was faulty or mis-described or whether he simply failed to read the product description in the 1st place.

    I was making the point, not very well it appears, that once you get the bit between your teeth and take on these manufacturers, suppliers or banks then it can lead to a long and difficult road. They don’t usually roll over. Given that Freesat in their T’s n C’s for the app have disclaimed any responsibility, and Humax will equally claim you installed additional s/w to that supplied by them, then good luck on any claim relating to HDD failure outside of warranty.

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  56. Michael Says:

    Pollensa1946 said:
    This is off topic but very important and there seems no other way to flag it here…
    http://community.freesat.co.uk/t5/Help-and-advice/Home-Transponder/m-p/14774#M2428

    It’s been confirmed elsewhere that if Freesat boxes cannot find the Home Transponder where it once was then they carry on searching until the new location is found. All part of the Freesat spec.

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  57. Pollensa1946 Says:

    Michael said: It’s been confirmed elsewhere that if Freesat boxes cannot find the Home Transponder where it once was then they carry on searching until the new location is found. All part of the Freesat spec.

    Can you provide a link to “confirmed elsewhere”?

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  58. Michael Says:

    Pollensa1946 said: Can you provide a link to “confirmed elsewhere”?

    On DS by Bob who works for Humax
    http://forums.digitalspy.co.uk/showpost.php?p=71400874&postcount=44

    http://forums.digitalspy.co.uk/showpost.php?p=71402857&postcount=46

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  59. LiamK Says:

    Michael said: Trans

    Michael said: On DS by Bob who works for Humax

    Who worked for Humax until April 2013 – http://uk.linkedin.com/in/bobhannent

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  60. pollensa1946 Says:

    LiamK said:
    Who worked for Humax until April 2013 – http://uk.linkedin.com/in/bobhannent

    Pity his speciality in “operational trouble shooting, problem solving” did not equip him for telling Freesat that they were launching a product before it was ready for market.

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  61. Michael Says:

    pollensa1946 said: Pity his speciality in “operational trouble shooting, problem solving” did not equip him for telling Freesat that they were launching a product before it was ready for market.

    Since the advent of OTA/online downloads and updates that seems to be the norm these days. You see it all the time in the video games market, rush a product out into the open and fix any problems later with a few updates and many more patches.

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  62. Neil Says:

    Admin: we had some changes yesterday. ITV HD London and North regions have moved from where they currently are to 11097V.

      Quote

  63. karl Says:

    can anyone help? I have a freetime box and youtube doesn’t work!! I have looked in to it but humax keeps saying go to factory settings!! thank you!!

      Quote

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