As many of you have found owning the Humax FOXSAT-HDR, a recent software update has caused a significant delay in accessing the TV Guide (EPG), confronted by a “please wait” message usually for around 40 seconds, but in some cases minutes.
There has been some talk about whether this is a Humax or Freesat fault, and Humax have kindly responded to us today with the following:
The reason for the change is due to increased EPG data being sent by freesat above the specification, we have temporarily delayed scheduling programmes until the EPG downloads to resolve lockup issues. We are currently working with freesat for a solution to the issue.
So it would seem that Freesat data increases are the problem, but would have expected that the Humax HDR could cope given that it isn’t affecting any other make/model of Freesat receiver (that we are aware of!). We suspect that because Humax have had complaints regarding lock-ups, they have forced a delay in the software to prevent this.
We haven’t received clarification that this change happened when software version 1.00.15 was launched, but if someone is still running an older version, or has a copy of it, post up a link in the comments box.
Don’t forget that whilst this is an inconvenience, the work-around is by pressing the SCHEDULE button, followed by the RED button; this will give you the guide from cache, but be aware that the data may not be up to date without going through the correct GUIDE option.