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Feb 18 2014

Improving the freetime user interfaceReading through a number of the comments lately, it is apparent that there has been a shift from the constant request for more channels, to asking that Freesat make improvements to certain aspects of the UI (user interface).

As things stand, only Humax have freetime boxes available, but they are controlled by a set standard contractually agreed with Freesat; most of what you see has been developed and designed by Freesat in-house.

It is with this in mind that I’d ask that you post a comment below of changes you’d like to see. These recommendations must be specific to how the user inference looks and operates and nothing else (no suggestions of channels, more receivers, network functionality etc – these will be approached separately). Choose wisely and try to substantiate the reasoning behind the changes. (NB – suggestions are specific to the freetime UI, not the previous generation)

For example, I’ve seen quite a few ask that Freesat remove the half grey screen that floats over the channel during certain functions.

Quite a few have been vocal about feeling ignored on the Freesat community and in some cases, having suggestions removed by moderators; I can’t confirm if this is indeed true, but I’m willing to collate the suggestions made and put them to the right people at Freesat (including Managing Director Emma Scott) and see what they can do.

Original post (29/01/14 14:37)

Update (18/02/14 16:03) Freesat have received all your suggestions to improve the Freetime user interface and have provided me with the following statement:

The Freesat team is really grateful of the positive input being provided by the joinfreesat.co.uk community about how they would like to see the award winning Freetime UI evolve.

We are constantly looking at ways to further improve the viewing experience for Freesat viewers, so initiatives like these are invaluable in bringing new ideas and approaches to the attention of our development team.

We will be undertaking a review of all of the suggestions that the joinfreesat community has made and the development team will report back as soon as we’re able to.

With specific regards to the feedback around the information overlay shading, we are aware of this issue and have prioritised implementing an improved solution with our partners. In the meantime, we are advising customers who wish to remove the pop-up immediately, to press the back button to do so.

Many thanks again for bringing this to us and rest assured that we will stay in touch and let you know more as soon as we’re able.

147 Responses to “Update: Improving the freetime user interface”

  1. Rik Says:

    I would like to see all the HD grouped together in the what’s on menu.It really bugs me to scroll through loads of channels to go from BBC 1 & 2 HD to finding BBC3 &4 HD. I realise that it is done in channel numbers but it would be easier to locate with a separate menu or having them listed next to or underneath the standard channels.

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  2. admin Says:

    Rik said:
    I would like to see all the HD grouped together in the what’s on menu.It really bugs me to scroll through loads of channels to go from BBC 1 & 2 HD to finding BBC3 &4 HD. I realise that it is done in channel numbers but it would be easier to locate with a separate menu or having them listed next to or underneath the standard channels.

    Agreed, it is an absolute must that there is a specific category for the HD channels given they can’t be allocated LCN slots next to each other due to the present structure. Will try to find out as part of this process why a HD category doesn’t exist.

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  3. Adam Says:

    I’m sure this has already been raised, but a shortcut to Favourite channels in the EPG would be good – at the moment it takes quite a few clicks to get there.

    There are a couple of ways this could be done:

    1) make the selected filter “sticky”, so when the user clicks the List button on the remote, whichever option they choose persists, so it’s available again the next time they open the EPG;

    2) add a shortcut button, via the coloured buttons on the remote, so pressing Blue in the EPG filters by favourites.

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  4. Rob Says:

    I would like to see a vertical time marker on the EPG. Also when first going into the guide with now and next showing, the programme start times are shown in relation to the time banner along the top of the listing instead of as simply divided into the 2 equal rows as now (hope you understand my meaning).
    Bob

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  5. Rob Says:

    Rob said:
    I would like to see a vertical time marker on the EPG. Also when first going into the guide with now and next showing, the programme start times are shown in relation to the time banner along the top of the listing instead of as simply divided into the 2 equal rows as now (hope you understand my meaning).
    Bob

    Sorry, 2 equal columns, not rows…

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  6. Speedy Says:

    Still experiencing intermittent black, blank screen on live TV when leaving the Recordings display, need to press EXIT at live TV point to restore live TV. Annoying.
    Still the ugly black shadow over the picture when displaying i-banner. Very annoying.
    “R” key does not work when going into the EPG from watching a recording. You have to use “OK” then select, not intuitive since R is so prominent on the R/C.
    No usable “Favourites”, 4 key presses is nonsense. Make “List” persistent, allow use of “List” key on R/C to go direct to “Favourites” or whatever has been set previously.
    Time of recording on Recent Recordings display. Even if it’s only available via “i” key.
    Boot into last selected channel rather than Home Screen.
    Allow to export/import recorded pgms and recording schedule prior to HDD format.

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  7. Speedy Says:

    User Option for Automatic Updates Yes/No. So user can decline an update until it is confirmed, by reading forums, that it is good.

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  8. David Hopkinson Says:

    When I go to EPG, I would like to go to 101 rather than the channel I am watching.
    To see what is on next on this channel, I can simply press OK.

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  9. Proyal Says:

    When viewing trailers for certain upcoming programs the option to click OK for more info or record is displayed at the bottom of the screen. This is a very useful feature however, as has been discussed ad nauseam this is accompanied by the black shadow issue that restricts what can be seen onscreen. Additionally this prompt often repeatedly flashes on and off. I don’t know whether this is a bug in the system or something to do with the signal being sent from the broadcaster. Whatever the cause it is extremely distracting. Can this be fixed, or if not, can the prompt be made less “in your face”.

    Again, as has been discussed repeatedly, can we be given the option to turn off the boot to home screen when powering on the device?

    Lastly, is it possible to make the search more intuitive and universal, for example searching recorded items and On Demand content in addition to searching the next 7 day EPG?

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  10. DaveCardboard Says:

    +1 for making “List” settings persistent. Indeed, I’d like the whole EPG to be persistent so that whenever you call up the EPG, it appears “as you left it.”

    +1 for the annoying flashing “press OK to record this” – I get this too. It really ought to be less intrusive, akin to the “press red button” glyph (and equally as easy to dismiss) and certainly not “flash.”

    I would like to be able to rotate the EPG 90 degrees so that it lists programmes down the page and channels across. My Panasonic kit offers this and it’s so much easier/quicker to use. Every paper TV guide I’ve ever seen works this way – programmes are grouped with channels and not by time. When I suggest this to people who’ve only ever seen/used the “Sky” way, they often shrug their shoulders and ask “but why would you want to” but you’ll just have to trust me that it’s much easier this way. Or find a Panasonic and try it.

    There’s also some inconsistency in the function of the “programme up/down” button on the remote – sometimes it move you low to high, sometimes high to low depending on what’s being displayed. It would be nice if it was consistent.

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  11. Clive Drogue Says:

    As discussed in Forums. Please can we have the facility to disable or toggle the subtitles and greyed background that appears lower third of picture during BBC programme trails. Then as a previous correspond says, if you want it select it, if not have the option to opt out. Personally I find it a great irritation.

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  12. Clive Drogue Says:

    When My Recordings is selected and the programmes recorded are listed, it would be helpful that as well as the date of recording the time of the recording was also indicated, this is where there are multiple transmissions/episodes of the same programme on the same day. It would avoid the possible error in selecting an episode out of sequence.

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  13. Michael Says:

    1) Recorded Program’s:
    I would like to see times added to recorded program’s too as program’s such as Corrie and double episodes there’s nothing to show which episode is which. Currently it’s putting Corries most recent recordings at the top, whereas other program’s which have an episode number the most recent is at the bottom.

    2) BBCiPlayer:
    When selecting BBC program’s from the earlier guide it would be nice if it loaded to HD rather than SD. Even though BBCiPlayer preference settings are set to HD the earlier guide still loads up the SD version. Selecting direct from BBCiPlayer and it works as you’d expect and does load HD when available.

    3) BBCiPlayer:
    When using BBCiPlayer the black border remains on screen for far too long at the start thus sometimes missing vital episode information ie: Place Name/ Time/ Date. The same applies when pausing/rewind/FForward too.
    It would be nice to maybe get rid of the border totally as is with other versions of iPlayer like what’s on my Sony Blu Ray Player.
    Rewind/FForward has been improved, but would like to see it a bit more smoother and accurate to where I would like to put the progress marker rather than it moving in small jumps.

    4) Prompt Banner:
    Apart from the obvious shadow issue, I think that maybe the prompts could be a little(a lot) smaller than they currently are. Maybe changing showing a coloured button instead. Possibly a Yellow dot with HD inside or under/above for HD equivalent and Green or Blue dot to set future event during Trailers.

    5) If possible some sort of function to Clean/Format the Buffer File if needed rather than the currently Formatting the entire HHD and losing stored recordings.

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  14. Michael Says:

    Oh and Genre Search which shows individual program’s covering all channels and not just groups of channels as it stands currently.
    My ancient Freeview PVR 9200T can do it and has done since day one so can’t see why freesat can’t do the same.

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  15. Pollensa1946 Says:

    Michael said:
    5) If possible some sort of function to Clean/Format the Buffer File if needed rather than the currently Formatting the entire HHD and losing stored recordings.

    Enter 2580 on the R/C, ignore invalid channel msg, wait for i-banner to appear. Done. Note well, this will not solve all HDD related problems.

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  16. Michael Says:

    Pollensa1946 said: Enter 2580 on the R/C, ignore invalid channel msg, wait for i-banner to appear.Done.Note well, this will not solve all HDD related problems.

    Does this ressolve the not being able to pause/rewind live tv issue that some are having due to what is more than likely a corrupt buffer file?
    I don’t think it does.

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  17. Pollensa1946 Says:

    Michael said: Does this resolve the not being able to pause/rewind live tv issue that some are having due to what is more than likely a corrupt buffer file?
    I don’t think it does.

    I don’t know if it does, why not try it.

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  18. Matthew Says:

    Option to turn off the bottom half screen dimming/shading/overlay.
    Shortcut to favourites
    Reorder favourites
    Proper EPG with a timeline would be nice.

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  19. Patrick Says:

    Rik said:
    I would like to see all the HD grouped together in the what’s on menu.It really bugs me to scroll through loads of channels to go from BBC 1 & 2 HD to finding BBC3 &4 HD. I realise that it is done in channel numbers but it would be easier to locate with a separate menu or having them listed next to or underneath the standard channels.

    Totally agree with this great idea.

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  20. Matthew Says:

    The Day remaining on the EPG would be nice, currently it disappears when the programme info is at the top.
    It would be nice if the info stayed up permanently and “i” brought up the more detailed “about” info in a pop up !

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  21. Kevin McFarlane Says:

    The only thing that annoys me is the initial Now and Next display that pops up when you switch on.

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  22. Andy Says:

    1. Remove the dimmed screen (Priority for me). It is very annoying and you can’t see behind it when trying to watch something.

    2. Do not boot up to Home Screen but instead to the last channel watched. I find I have to press exit everytime I switch it on.

    3. In recorded programs, please remove the ‘scrolling effect’. I don’t like the continuous scolling list. If there are 10 programmes, first page is 1/7 then make the second page 8/10 and not mix with the programmes from 1/7. When you press down button again, it should go back to 1/7.

    4.When I press i on a recorded program, not only do I want to know how long the programme is but also what date and time I recorded it. I also find that the information displayed when generally pressing i, stays too long on the screen. Maybe take a second off. (I’m not sure whether the back or exit button works to remove the info banner. If it doesn’t, then it should)

    5. Another important thing I have noticed since the last update (not the update from this week) is that when you fast forward (2x,4x,etc) the picture has become jerky and not smooth and the speeds are slower than before.

    6. Grouping HD Channels together so it’s easier to switch channels or when programming from the epg. I tend only to watch HD channels.

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  23. speedy Says:

    Speedy said:
    “R” key does not work when going into the EPG from watching a recording.You have to use “OK” then select, not intuitive since R is so prominent on the R/C.

    Strike that. They have fixed the problem in the most recent releases. Well done, I’m impressed.

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  24. speedy Says:

    Andy said:
    4.When I press i on a recorded program, not only do I want to know how long the programme is but also what date and time I recorded it. I also find that the information displayed when generally pressing i, stays too long on the screen. Maybe take a second off. (I’m not sure whether the back or exit button works to remove the info banner. If it doesn’t, then it should)

    The BACK button works. The EXIT will exit the recording.

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  25. Pollensa1946 Says:

    Rik said:
    I would like to see all the HD grouped together in the what’s on menu.It really bugs me to scroll through loads of channels to go from BBC 1 & 2 HD to finding BBC3 &4 HD. I realise that it is done in channel numbers but it would be easier to locate with a separate menu or having them listed next to or underneath the standard channels.

    We’ve been promised a HD genre in the “List” function, but it has not appeared as yet.

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  26. Pollensa1946 Says:

    Pollensa1946 said: We’ve been promised a HD genre in the “List” function, but it has not appeared as yet.

    …now if only the LIST function could be “pinned”.

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  27. Andy Says:

    Also!

    When I am watching a programme then suddenly up pop the conflicting warning screen. I have found the choices are confusing.

    cancel…. Well, I don’t want to do that!
    watch…. Well, I don’t want to do that either!
    and something else….Well I don’t want to do that either!

    All I want is to keep to the original programmes I’ve set to the record. Then if I can’t watch the channel that I am currently on, then flick it will automatically flick over to one of the channels I’m about to record. Just like the HDR. The amount of time I’ve chosen one of the options and it hadn’t record the program.

    Why not have a option in there that says it will record both the programmes but you will now leave the current channel.

    I found best to ignore the warning and not press anything.

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  28. Matthew Says:

    speedy said: The BACK button works.The EXIT will exit the recording.

    Annoyingly the Back button will exit a recording too if there is no banner on the screen.

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  29. Lee S Says:

    I would really like to see an option in the settings to view the whole epg with timeline so that it is constant rather than returning to the ‘now and next’ screen everytime I want to access the epg. I like the graphics and general design of the UI but some people prefer a traditional epg especially when planning viewings and recordings.

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  30. bill p Says:

    In recording Planned why has the time to start recording disappeared it is now hard to know when you have set a number of recordings for the same day if more than one recording times over lap.

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  31. Pollensa1946 Says:

    bill p said:
    In recording Planned why has the time to start recording disappeared it is now hard to know when you have set a number of recordings for the same day if more than one recording times over lap.

    Reverted to previous display (showing times) in the latest s/w release.

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  32. Daniel R Says:

    1. Go direct to last channel watched when switched on rather than Home Screen

    2. Go direct to full EPG rather than Now & Next

    3. When nothing else is on screen, make the Back button go to previous channel watched

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  33. Dave W Says:

    1. Search shows results across EPG, Recorded content and Catch-up (must be easy navigate between the categories)
    2. Back button takes you to previous channel
    3. Remove shadow
    4. Option to turn off EPG on start-up
    5. Option to specify how frequently the box boots up to check for remote record events e.g. 20 mins, 2 hrs, 6 hrs, 12 hrs, only when already on
    6. Remove scrolling animation in recorded items
    7. List view option for a channel in the EPG (like on the app)

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  34. Andy Says:

    Also,

    Do not like the ‘tips’ which pop up like press ok to switch to HD or press ok to record, etc. Make this an option to be on/off in set-up. I don’t need reminding everytime.

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  35. Keith (original) Says:

    Dave W said:
    2. Back button takes you to previous channel

    Maybe this is out of place in this topic, but on the HDR pressing back in non-Freesat mode does exactly that. However, it doesn’t work in Freesat mode… unless you press the ‘i’ button first (once), then it does switch back to the previous channel. It will continue to do this until the ‘i’ display is cancelled (exit, or ‘i’ twice). Maybe the 2nd-gen boxes also work this way?

    I discovered this by accident a while ago. Not sure if it’s common knowledge.

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  36. Keith (original) Says:

    Sorry, to be clear, by HDR I meant the 1st gen Foxsat-HDR.

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  37. Neil Says:

    I’d like the HD genre to appear ASAP, also for the BBC services to LCN swap too as promised.

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  38. Matthew Says:

    Keith (original) said: .Maybe the 2nd-gen boxes also work this way?

    They don’t, pressing back just removes what ever is on the screen or stops playback of a recording.

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  39. RichardC Says:

    A button to swop bewteen last watched channel and watching now channel. A one touch favourites button. Ability to add non Freesat channels to favourites list. Obviously a HD category no question though favourites can be used for that at a pinch. Ability to change epg primary colour. Ability to boot straight into the channel. Take a look at the Manhattan freesat box and learn from them how to do things.

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  40. RichardC Says:

    One more thing an aspect ratio button (as per manhattan box) on remote.

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  41. Keith Cobby Says:

    Apologies if this has been answered already, but why haven’t Freesat simply swapped channel numbers between SD and HD? eg 200 becomes BBC HD and 212 is BBC SD.

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  42. Richard Says:

    After cancelling Sky I bought a Humax HDR1000S and I have to say it has a lot of good points but also quite a few niggles that annoy so much I am thinking of just using the Freeview box. I have to admit when I do switch back to my Humax Freeview box the guide etc seems simple and uncluttered unlike the Freesat EPG.

    These are my main points I would like changed and that others have also mentioned on here…

    1) Slow to start and when it does why does it go to into a silly program guide that you have to either exit or open full guide. Should just go to channel last used.
    2) Why does guide default to all Programs and not to Favourites or better still a choice of default. Also why no HD genre?
    3) Why is there a shadow over part of the screen in live programs and recordings when looking for info, pausing etc etc.
    4) Why can we not switch off that very annoying flashing reminder to when programs are being advertised.
    5) Why is the program information that is shown at top of screen in such small text, it is a strain to read it, the Humax Freeview brings up a nice clear separate page for this.

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  43. Ian Vallender Says:

    Larger hard disk drives 1TB The current largest Freesat+ box is still to small to Keep recordings unless you can export them to an external Hard disk or flash drive! A Decryption Key to playback HD Content on other devices would come in handy its pretty limiting having to watch recordings SD or HD on the box you recorded them on. More Apps including a web browser that’ll be handy cause heres an example say you are watching a movie on tv you’ll be able to look up information on the movie and its actors and characters or a Recipe if watching a food program. I’d love to know what freesat is doing with broadcasters regarding apps. and yes more channels would be nice it’ll be interesting to see what broadcasters have to offer the freesat platform in 2014!

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  44. Pollensa1946 Says:

    Daniel R said:
    2. Go direct to full EPG rather than Now & Next

    Could someone expand on that, I don’t understand what is being requested.

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  45. Paul Harts Says:

    Would love a vertical bar indicating the time on the EPG.

    Also an option to go straight to the EPG, rather than the “Now and Next” guide.

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  46. James Cocker Says:

    The basic functionality of the guide needs some simple tweaking to dramatically improve the user experience.

    Currently when you press ‘Guide’, you see this: http://spdr.me/qBJ0

    CURRENT PROBLEMS:

    1. 90% of the time when I press guide, I want to see whats on on the top 5 channels (BBC1, BBC2, ITV, Ch4, Ch5). Currently pressing ‘Guide’ brings it up starting at the current channel, which is nearly always useless, and I have to either page up several times, or press 1,0,1 to get it to jump to the top. eg. If I’m watching Channel 4 HD (126) and I press guide I’m not interested in any of the channels that initially appear below it (4seven, 5+1, 5USA etc).

    2. The “Now & Next” screen is currently pretty useless at telling you what’s on now and next! Why? Because there is no visual indication which of the ‘now’ programs are about to finish in 2 minutes, and which have only just started. And there is no visual indication how long you will have to wait before a ‘next’ program comes on. In order to work this out, you have to look at the current time, then manually look at each of the start times for every program. The full guide doesn’t have either of these issues, it displays this visually so you can see immediately at a glance what’s about to start.

    THE SOLUTION:

    Screenshot: http://spdr.me/hjw7

    When I press ‘Guide’, I want the following:
    1. Go straight to the top channel (101).
    2. Display the full guide (not ‘Now & Next’).
    3. A current time indicator should appear in the guide time bar, so that at a glance you can see where you are, and exactly what is about to start soon.

    You could improve the ‘Now & Next’ screen by doing something like using the background of the box for each program as a progress bar to show how much of each program is remaining. But I’d much rather just have an option in settings to make the ‘Guide’ button go straight to the full guide.

    As the guide is one of the most fundamental parts of a TV box, it’s disappointing that the current Freetime one doesn’t focus on meeting the majority of users’ basic requirements.

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  47. admin Says:

    Great post James

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  48. Pollensa1946 Says:

    Help me here… what is this “Full Guide” as distinct from “Now/Next”, and how do you get it to display?

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  49. admin Says:

    Pollensa1946 said:
    Help me here… what is this “Full Guide” as distinct from “Now/Next”, and how do you get it to display?

    Not sure exactly what you mean, but if you enter the guide, you have now/next data first. If you keep pressing the right arrow, you will get a full guide instead. Most appear to want a full guide with time graph rather than equally spaced now/next which doesn’t usually mean the same time period.

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  50. Pollensa1946 Says:

    admin said:.
    …If you keep pressing the right arrow, you will get a full guide…

    Ah, OK, now I understand. However, that explanation in itself highlights a problem. When you get the initial boot-up screen showing Now/Next it says “Press OK to get the Full Guide”, and what you get is Now/Next.
    Yes, add me to the requests for Full Guide with a timeline. I’m continually having to check time against pgm finish/start to determine if I can watch a pgm to the finish and then switch to the start of another.

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  51. Pollensa1946 Says:

    Lots of good, valuable work going on here. Freesat should themselves have been encouraging this on their own forum, and freely giving feedback. My son had an interesting conversation with a guy who works on the software platform for SKY (see announcement today on changed/improved SKY Home Screen). He said that the team were under constant pressure, with a directive… Improve, Improve, Improve or the competition will do it for you. Freesat should learn from that.
    Keep up the good work.

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  52. Levi Says:

    OK my Top Ten would be

    1. Remove the shadow.
    2. Give us a previous channel button, don’t care which one.
    3. Conventional current Timeline on the EPG and also a small line
    between the programmes.
    4. Option to turn off Now & Next on Guide.
    5. Option to turn off Now & Next Banners.
    6. Favourites colour button shortcut or similar
    and edit/reorder option.
    7. Better larger info on EPG when “i” is pressed.
    8. Pause button to resume play.
    9. EPG colour change option.

    Also what Dave W said
    10. “Option to specify how frequently the box boots up to check for remote record events e.g. 20 mins, 2 hrs, 6 hrs, 12 hrs, only when already on”

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  53. Pollensa1946 Says:

    Levi said:
    7. Better larger info on EPG when “i” is pressed.

    +1, but also in addition better, larger info at any time “i” button is pressed.

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  54. Mikeypop Says:

    Think I’m repeating a lot of what has already been said, but worth reinforcing some of the issues.

    Get rid of the half-screen fade thing, and generally make the prompt overlays (watch in hd, record reminder) less obtrusive – no need for an option to turn them off for me really, just get them out of the way – and at the very least sort the flashing thing out, because that makes an annoying issue an irritating one!

    Make accessing favourites much easier/quicker!

    HD Genre at the very least to make it simpler to jump to those channels, but I also like the idea of an “HD mode” option whereby any SD channel that has an HD equivalent is “lost” and the HD channel takes its place – alas i think the EPG is not enough flexible to allow this.

    No booting into the home screen – shouldn’t even be an option – there is no good reason for it! Turn on should go straight back to the last channel being viewed.

    Generally speed everything up and make it smoother. Perhaps a personal preference, but even with the recent changes to list scrolling etc, I still find myself feeling that the box can sometimes feel clunky and unresponsive. If the CPU and OS can’t handle all the HTML5 goodness (for which this box is supposed to be a showcase), then it needs to streamlined and stripped back until it runs butter smooth. You only have to watch the jerky freesat logo animation when you turn the box on to see that someone in Quality Control at freesat must have little appreciation of the concept of optimisation.

    …and, probably related to my last point, but if it could turn on a bit quicker that would be appreciated! Perhaps a first-world problem, but it can seem to take an age to go from button press to actually seeing a picture on screen (and even before having to manually get out of the stupid home screen)…again, back to optimisation perhaps.

    On the App – the showcase needs to give precedence to HD channels if they can’t add a “record in SD/HD” prompt – definitely the biggest missing feature of the App for me.

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  55. navi Says:

    I would like to see an option to disable the scrolling programme title on the front display of the box during playback of a recording. I find it very distracting particularly in a darkened room.

    I also agree with many of the points already raised, particularly the boot to home screen, HD channel grouping, shadow removal and a more intuitive now/next.

    Hopefully this feedback will be listened to.

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  56. Levi Says:

    navi said:
    I would like to see an option to disable the scrolling programme title on the front display of the box during playback of a recording. I find it very distracting particularly in a darkened room.
    I also agree with many of the points already raised, particularly the boot to home screen, HD channel grouping, shadow removal and a more intuitive now/next.
    Hopefully this feedback will be listened to.

    +1 for all of that.

    I’d forgotten about the scrolling front display, I find it so annoying I keep mine covered. I have another bit of AV kit with a scrolling display, it scrolls a couple of times after a remote button is pressed (volume etc) and then it stops.
    Freesat could do something similar or alternatively they could use it to display some useful info. :)

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  57. Pollensa1946 Says:

    I would add to the request for a user defined spin-up time period for checking for a recording schedule set by the app. Anything from 15 mins up to 24 hours, never and only when on. Will not use the app until this is available

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  58. darren T Says:

    I know it’s been said before but to would like a HD section in the epg, could we also have the HD channels grouped together. An option to change the epg colour as in not keen on the green would be great. Also sometimes when I leave a recording to goto live TV a black screen is displayed I have to change channel, I know this is not a major problem but it annoys me. I know these have been said before thought I would add my tuppence worth. Sometimes it takes a while to sort things out, but we are getting there, I’ve had my humax free time pvr since December 2013 and I think it has improved a lot in that short time.

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  59. DaveCardboard Says:

    Mikeypop … but if it could turn on a bit quicker that would be appreciated! Perhaps a first-world problem, but it can seem to take an age to go from button press to actually seeing a picture on screen (and even before having to manually get out of the stupid home screen)…again, back to optimisation perhaps.

    Aaahhh the good old days: Back when tele’s were made made of valves, (ask you’re Dad what they are,) you had to wait a few minutes between turning the TV/Radio on and a picture/sound emerging as stuff (literally) “warmed up, “Then the valve got “superceeded” by all this solid state, transistor, software gubbins that are “instant on” and don’t need to “warm up” like valves did,

    But now it seems that “waring up” the software/firmware/hardware takes longer than ever. Pretty soon it’ll take 5 minutes to start my car…!

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  60. DaveCarboard Says:

    Sorry – but my previous post has ended up in the wrong thrread.

      Quote

  61. Andy Says:

    @46

    I would start at HD channels as default. i.e 108. or when they clump the HD channels together. Starting at 101 still means I have to jump to 108…

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  62. Andy Says:

    Does Freesat have any say in subtitles?

    I find the size of the text on all the BBC HD and CH4 HD programmes the right size. But ITV1HD is bigger and in my opinion too big.

      Quote

  63. Andy Says:

    @55

    When I first got this box, I was annoyed with the scrolling text window that kept catching my eye. But got used to it after a while. Having said that, I would prefer not scrolling and also contained the length of time into the programme just like the Freesat HDR. I would then know how much i have watched and how long to go without pressing that i button and up popping that stupid dimmed screen and then miss the subtitles behind it! And wait a few seconds for it to disappear, then skip back to see what I had missed…..!

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  64. Andy Says:

    As for the Android App which is to come. I hope there is a feature in there which warns you about clash recordings and how the app will deal with it if 3 programmes are programmed to record at the same time.

      Quote

  65. Pollensa1946 Says:

    Andy said:
    … I would prefer not scrolling and also contained the length of time into the programme just like the Freesat HDR. I would then know how much i have watched and how long to go without pressing that i button and up popping that stupid dimmed screen and then miss the subtitles behind it! And wait a few seconds for it to disappear, then skip back to see what I had missed…..!

    Exactly. The more I use this box the more I am convinced that the GUI designer had never designed s/w for a PVR before. Probably never even used one.

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  66. Lee S Says:

    Pollensa1946 said: Exactly.The more I use this box the more I am convinced that the GUI designer had never designed s/w for a PVR before.Probably never even used one.

    didn’t the people who designed the GUI part company with freesat just after the new freetime box was released?

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  67. Rob Says:

    Lee S said: didn’t the people who designed the GUI part company with freesat just after the new freetime box was released?

    I get the impression that most of the software developers are struggling to understand their own product…

      Quote

  68. Pollensa1946 Says:

    Lee S said: didn’t the people who designed the GUI part company with freesat just after the new freetime box was released?

    There’s some evidence to support that assumption. Shortly after release Freesat established a forum that was staffed by the people who had actually worked on the GUI development. Some months later that forum was replaced by the current version, the previous staff disappeared and the new team are completely clueless. No sooner does the s/w become stable when they bring out a new release and we are back to lots of bugs.

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  69. Speedy Says:

    I’ve raised this also on the Freesat official forum, I would like an option Auto Updates Yes/No (curiously that post got deleted?). I have no interest in the latest additions, remote app, BBC Sport and BBC News, nor any others of that type. My android phone does it better. The speed-up of the EPG is a most welcome change and I would be happy if the current bugs, the black screen when coming back from recordings and the screen shadow effect, were fixed and I never had to update this box again. I’m growing tired of having to figure out work-arounds for the constant bugs that are introduced with every release. It’s like driving a very expensive Mercedes which has a squeaky dashboard. No matter how much enjoyment you derive from it you are constantly reminded of poor quality.

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  70. Dave W Says:

    Rob said: I get the impression that most of the software developers are struggling to understand their own product…

    Software developers don’t design set top box UIs. Trust me on that.

      Quote

  71. RichardC Says:

    Add a “other episodes (available)” option to the watch now record close menu audio options when you press ok. Would save doing a search in the on demand players.

      Quote

  72. RichardC Says:

    Dave W said: Software developers don’t design set top box UIs. Trust me on that.

    Ofcourse not they just code what Freesat ask for.

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  73. Rob Says:

    I’ve never been keen on the UI and all the scrolling, like the highlighted bit that doesn’t move but the options do ! I can’t stand the green so many other better/nicer colours they could of used and the Recordings list is insanely unimaginative. They have done a better job with the app, but it’s a pity the guide is only a one channel list and the box doesn’t have user adjustable boot times to check the Freesat server, I also find this constant booting very unnecessary.

    We could really do with a File Manager to make folders and reorganise our recordings, this would help to make the boring recordings list a little more manageable.

    Freesat should let us have a much requested shortcut to our favourites, obviously we need to be able to change the channel order of our favourites too. I say obvious but it obviously wasn’t that obvious to who ever designed the current UI.

    We need easier access to HD channels and preferably not via a non-sticky HD genre, as the present List function involves far too many button presses, if they let it remember our last choice then it would be of use.

    I don’t want or need my box to boot to the Home Screen, I have a perfectly good home button on my remote, when I want to see the home screen I will press it.

    I never use the Now & Next before the guide either, I think it is an extremely pointless feature and I’d like the option to bypass it permanently.

    I’d also like all the shadow removed ASAP as it is another pointless and very annoying feature that gets in the way of me watching and enjoying my recordings.

    The recording banner stays on screen far too long after play is resumed, or maybe it seems longer because of all the shadow !

    On this subject something needs to be done about the awful record/remind pop ups that cover BBC trailers, as Freesat customers aren’t stupid a small “Press OK” in the corner would of been fine.

    I agree that the guide is in dire need of a vertical line to show the current time, so we can see at a glance what is on and how much of the programme is left etc. They will also need to add some lines to show where one programme ends and another begins and some small hour and half hour markers at the top.
    It shouldn’t be that difficult for Freesat to do this as they managed it perfectly well with their own website guide.
    http://whatson.freesat.co.uk/tvguide/

    I would also like the info button to bring up (and also remove) the more detailed programme info on a separate page/pop up while in the EPG. The current info at the top is too small and the “About” info takes too many key presses to get up and then remove.
    Also agree that currently the disappearing Day on the guide needs sorting, with info on the EPG there is no Day/Date which is an important feature of most guides.

    The Huge green Arrow on the EPG could disappear once the user goes right to look at future programmes, we know how EPG’s work and once we leave the first page this arrow is just an unnecessary massive graphic taking up valuable space. We could then have a full screen EPG and possible room for the current day ! (I believe the little 3 channel EPG does have a disappearing arrow, so no reason why thay can’t do something similar with the larger EPG.)

    I also don’t need the front display constantly telling me the name of the programme I’m watching, with a little imagination it could be put to much better use !

      Quote

  74. Televiewer Says:

    @33

    7. List view option for a channel in the EPG (like on the app)

    Is there really no single channel view? I use this all the time on the Foxsat HDR.

      Quote

  75. Rob H Says:

    @73 should be Rob H, as there is already a Rob.

      Quote

  76. Richard Says:

    Rob said:
    I’ve never been keen on the UI and all the scrolling, like the highlighted bit that doesn’t move but the options do ! I can’t stand the green so many other better/nicer colours they could of used and the Recordings list is insanely unimaginative. They have done a better job with the app, but it’s a pity the guide is only a one channel list and the box doesn’t have user adjustable boot times to check the Freesat server, I also find this constant booting very unnecessary.
    We could really do with a File Manager to make folders and reorganise our recordings, this would help to make the boring recordings list a little more manageable.
    Freesat should let us have a much requested shortcut to our favourites, obviously we need to be able to change the channel order of our favourites too. I say obvious but it obviously wasn’t that obvious to who ever designed the current UI.
    We need easier access to HD channels and preferably not via a non-sticky HD genre, as the present List function involves far too many button presses, if they let it remember our last choice then it would be of use.
    I don’t want or need my box to boot to the Home Screen, I have a perfectly good home button on my remote, when I want to see the home screen I will press it.
    I never use the Now & Next before the guide either, I think it is an extremely pointless feature and I’d like the option to bypass it permanently.
    I’d also like all the shadow removed ASAP as it is another pointless and very annoying feature that gets in the way of me watching and enjoying my recordings.
    The recording banner stays on screen far too long after play is resumed, or maybe it seems longer because of all the shadow !
    On this subject something needs to be done about the awful record/remind pop ups that cover BBC trailers, as Freesat customers aren’t stupid a small “Press OK” in the corner would of been fine.
    I agree that the guide is in dire need of a vertical line to show the current time, so we can see at a glance what is on and how much of the programme is left etc. They will also need to add some lines to show where one programme ends and another begins and some small hour and half hour markers at the top.
    It shouldn’t be that difficult for Freesat to do this as they managed it perfectly well with their own website guide.
    http://whatson.freesat.co.uk/tvguide/
    I would also like the info button to bring up (and also remove) the more detailed programme info on a separate page/pop up while in the EPG. The current info at the top is too small and the “About” info takes too many key presses to get up and then remove.
    Also agree that currently the disappearing Day on the guide needs sorting, with info on the EPG there is no Day/Date which is an important feature of most guides.
    The Huge green Arrow on the EPG could disappear once the user goes right to look at future programmes, we know how EPG’s work and once we leave the first page this arrow is just an unnecessary massive graphic taking up valuable space. We could then have a full screen EPG and possible room for the current day ! (I believe the little 3 channel EPG does have a disappearing arrow, so no reason why thay can’t do something similar with the larger EPG.)
    I also don’t need the front display constantly telling me the name of the programme I’m watching, with a little imagination it could be put to much better use !

    I agree with all the above…. please please sort it soon….

      Quote

  77. Rob Says:

    Dave W said: Software developers don’t design set top box UIs. Trust me on that.

    They do the firmware, the guts that make the box function, the firmware that doesn’t do as its meant to do. No rewind or pause on live tv.
    Bob

      Quote

  78. Rob Says:

    I have no real complaints about the UI if it functioned as intended, regardless of how pretty it looks. If it doesn’t produce a certain reaction to a key pressed on the remote, or needs other key presses to do what it should have done in the first place then that is down to bad programming. Can’t blame the graphic designers etc for that., only the programmers.

      Quote

  79. Levi Says:

    Rob H said
    “I’ve never been keen on the UI and all the scrolling, like the highlighted bit that doesn’t move but the options do !”

    Yes they quite often use that method for touch screen UI’s. Place a finger on the option wanted and quickly drag it to the highlighted section.
    Personally I don’t think it is that great a method for a non-touch HDR. Maybe I’m old fashioned but I prefer my options to stay still while I’m selecting the one I want, far less confusing.

      Quote

  80. Howard Says:

    Not directly a UI gripe, but I would prefer all the HD channels to be given a much better numbering system, or a way of defaulting to the HD versions of channels if they are available.

      Quote

  81. Jamie Says:

    One curio of the Home screen that we have whenever we turn on the box is that although you can navigate around the now and next that takes up the bottom 1/3 of the screen, the Information (i key) doesn’t show information in the way it does everywhere else.

    Also, surprised no-one has commented on the Search facility, it allows you use SMS-type text entry but no-way of deleting characters without going to the bottom of the panel and picks Delete. Very tedious. Isn’t the accepted norm that the navigation key left arrow would delete characters? Or even a coloured button be assigned to delete.

      Quote

  82. Matthew Says:

    Jamie said:
    Also, surprised no-one has commented on the Search facility, it allows you use SMS-type text entry but no-way of deleting characters without going to the bottom of the panel and picks Delete. Very tedious. Isn’t the accepted norm that the navigation key left arrow would delete characters? Or even a coloured button be assigned to delete.

    No need to go all the way to the bottom to Delete, just press the ‘Back’ button on the remote.

      Quote

  83. Nick Says:

    Some points i would like to see: –

    1. When watching a recording that is still recording the live TV, it would be good if when you catch up in time with the live TV that the playback finishes and the channel auto changes to the programme being watched. Currently the playback never catches up with the live TV, there is always about a 10 second lag and you have to stop the playback and change channel manually.

    2. Where there is a HD channel that is broadcasting the same as the SD channel then the HD channel should be on the primary channel, for example BBC2 HD, current channel 109, should be channel 102.

    3. Have HD local broadcasts for BBC1, so it is wholly broadcast in HD, so point 2 can be implemented for BBC1

    4. A less intrusive banner asking if i want to watch the programme in HD, not necessary if point 2 is implemented!

    5. A less intrusive banner for setting the reminder of advertised programmes. The flashing is hideous and doesn’t differntiate when there are multiple sequential adverts. The Sky press green button is good.

    6. The auto choice to record a programme in HD on channel 4. there seems to be no correlation in the planner that there is a Channel 4 HD channel! Again not needed is point 2 is implemented!

      Quote

  84. Nick Says:

    Some points i would like to see change: –

    1. When watching a recording that is still recording the live TV, it would be good if when you catch up in time with the live TV that the playback finishes and the channel auto changes to the programme being watched. Currently the playback never catches up with the live TV, there is always about a 10 second lag.

    2. Where there is a HD channel that is the same as the SD channel then the HD channel should be on the primary channel number, for example BBC2 HD, current channel 109, should be channel number 102.

    3. Have HD local broadcasts for BBC1, so it is wholly broadcast in HD, so point 2 can be implemented for BBC1

    4. A less intrusive banner asking if i want to watch the programme in HD. Not necessary if point 2 is implemented!

    5. A less intrusive banner for setting the reminder of advertised programmes. The flashing is hideous and doesn’t differentiate when there are multiple adverts. The Sky press green button is good.

    6. The auto choice to record a programme in HD on channel 4. There seems to be no correlation in the planner that there is a Channel 4 HD channel! Again not needed is point 2 is implemented!

      Quote

  85. Nathan Says:

    1) Series recordings should always be sorted the same way, if it has episode numbers it is sorted with the (oldest) first episode at the top. – If there is no episode number it does the opposite and lists the newest first (which is unlikely the order that you want to watch them in!)

    2) The ability to create folders for recordings like the old foxsat hdr model. for example I want to store all my films in one folder, put all the childrens stuff in another folder etc …

    3) Add Chapter/bookmarks facility as on previous model. The foxsat hdr had the ability to easily select various chapters/bookmarks for playback in a recording with a nice thumbnail too

    4) make the pause button also unpause a playback.

    5) Add facility to enter start point/time to begin playback of recordings – like the old foxsat hdr

    6) Cannot set a series link recording up for a programme that has started :- I wanted to record programme that I stumbled across that was currently showing and I liked, so I pressed record from the TV guide, but it does not give you the facility to record the rest of the series! You have to go and find the next episode in the EPG to set up a series link – very cumbersome.

    7) Pressing “TV Guide” button should go straight to the full guide – not now and next.
    Pressing the i button instead when watching live should bring up the now/next

    8) get rid of the home screen on startup

    9) Allow more than one reminder to be set for the same time. On sky we could set multiple reminders for programmes that we wanted to watch even if they both started at the same time. If we couldn’t decide what to watch at the time of setting the reminder, we would be reminded of what channels we potentially wanted to watch. The first reminder would pop up first, and then the next one would pop up after we cancelled/accepted the first reminder, so we could decide what programme we wanted to watch

    10) Replace recording thumbnails with live tv so that you can still manage recordings while watching tv.
    When you say press Recordings > Right for Most Recent > OK to select the program > OK to bring up the options to watch now, about etc you lose the pictures from the mini screen in the top right despite still getting the audio. So say you want to manage recordings while watching something at the same time all you get is audio and a blanked out mini TV picture with a film roll image or if it is a recording you have part watched you get a freeze frame. Surely you should still get the live TV picture instead or put the thumbnail elsewhere.

    11) Add a verticle epg mode. This would allow you to see a whole day at once for a selected channel

    12) Auto search – Enter programmes and keywords that you are interested in and have it automatically search the EPG including description for these daily and notify you whenever it comes up with matches.

    13) Add a line to indicate the current time in the full EPG was available on the previous model. People are really missing the little line that shows the current time in the full EPG. Currently you have to look at the clock, and manually try and work out where that indicator should be so that you know what shows are just finishing and what are about to start.

    14) add A ‘favourites’ epg facility (much like the blue button on a SKY remote)

    15) Undelete / restore deleted recordings

    16) Show what channels are still available to view by greying out the others in the epg, while 2 recordings are in progress.
    When you are recording two programmes it is not possible to tell which other channels can be watched without trying each. This Applies to both the full and short 3 channel lists. The older humax model had this facility.

    17) Move the “showing again” information to the 1st level menu when you select a programme, at the moment it is hard to find, hidden in the “about” sub-menu.

    18) EPG search to remember previous searches If BBC iPlayer can remember previous searches, then the EPG should be capable as well

    19) Extend Search function to include on demand. This would be useful as if a program that is in the backwards EPG data will show in search results, we wouldn’t have to go to a specific player app to search

    20) Remember selected List Filter in the EPG and mini guide At the moment, you have to click “List” to change the filter every time you open the TV Guide. 9 times out of 10, you may only want to see your favourite channels here, so at the moment every time you open the Guide you have to perform the same actions over and again. It would be good if the TV Guide remembered my choice, so it displayed what you last selected with the “List” button every time you open the Guide.

    21) Recording details should show the time recorded!

    That will do for now – shout if you want more….

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  86. Nathan Says:

    P.S. I have probably just wasted half an hour typing this list, because all of these suggestions have been given to freesat before and they have deleted everyone of those posts from their community, they just don’t listen.

      Quote

  87. Pollensa1946 Says:

    Nathan said:
    P.S. I have probably just wasted half an hour typing this list, because all of these suggestions have been given to freesat before and they have deleted everyone of those posts from their community, they just don’t listen.

    If this compilation gets us past the clueless admin on the Freesat forum and into someone on Freesat who might listen and do something then it’s well worth it. I see from their forum that their latest position on the black, blank screen, coming out of a recording, problem is to ring Humax. Who by the way have already stated they see no problem. On MyHumax today a poster had in fact been told by Humax that the problem was not being addressed with any seriousness because not enough people had complained. It’s all over every forum, can’t they read?

      Quote

  88. admin Says:

    My promise to you guys who have taken the time to post suggestions/improvements is to forward on to higher level individuals than you could do directly and ask for a report back. I can’t promise changes will be made, but they do appreciate the effort of this community and I’m confident they will react accordingly. Obviously some suggestions may not be viable for a multitude of reasons, but it would at least be good to get feedback.

      Quote

  89. Pollensa1946 Says:

    During a recording some settings are not displayed (Storage for example). It would be better and less confusing if they were greyed-out with a message “Some settings are not available as a recording is in progress”. I’ve lost track of the number of users who raise these missing settings as a problem.

      Quote

  90. Nathan Says:

    Well done Pollensa – I forgot that one! and the misleading signal strength meter that shows no signal on both tuners if you are playing back a recording and no other recordings are in progress…….

      Quote

  91. Nick Says:

    Nathan said:

    6)Cannot set a series link recording up for a programme that has started :-I wanted to record programme that I stumbled across that was currently showing and I liked, so I pressed record from the TV guide, but it does not give you the facility to record the rest of the series! You have to go and find the next episode in the EPG to set up a series link – very cumbersome.

    Yes and this

      Quote

  92. Jack Says:

    Am receiving all channels except Aljazeera on channel 203. Bad signal from November last year.

      Quote

  93. David Says:

    To be able to reorder guide or favourites
    Easy access to favourites
    Programme info and day date permanently displayed and in larger font
    Jump to now button after scrolling into future
    Pressing guide to always take you to top of list or top of favourites
    Pressing guide should bring up filter list automatically without having to press list on remote
    Visible indication when you are behind time in live tv – easy to know with sky with rotating ring
    If you go back earlier in time in favourites then return to current time it takes you out of favourites and into guide but it still says favourites at the top – needs fixing
    HD filter
    Genre search
    Search recordings and on demand as well as guide
    Don’t always get record in HD prompt in Showcase
    Would prefer guide in blue instead of green

      Quote

  94. David Says:

    Also would like Now TV app , Netflix etc

      Quote

  95. james Says:

    1) Remove dark shadow
    2) Boot to last channel not guide
    3) This one drive me nuts,i would like to be able to stop the scrolling display when watching a recording.The constant flash then scroll arrrggghhhh.I dont see why i should have to put black tape across the display on a plus £200 unit.

      Quote

  96. David Says:

    james said:
    1) Remove dark shadow
    2) Boot to last channel not guide
    3) This one drive me nuts,i would like to be able to stop the scrolling display when watching a recording.The constant flash then scroll arrrggghhhh.I dont see why i should have to put black tape across the display on a plus £200 unit.

    These are mentioned a lot but I have to say none of these bother me at all

      Quote

  97. Al (Original) Says:

    admin said: Agreed, it is an absolute must that there is a specific category for the HD channels given they can’t be allocated LCN slots next to each other due to the present structure. Will try to find out as part of this process why a HD category doesn’t exist.

    I agree.

    I also think that HD channels need to be moved to the top of the EPG in 1 continuous block and SD channels regrouped further down so eg BBC ONE HD becomes 101 with BBC 1 SD becoming for example 140.

    There are 2 aspects to this:

    1. It encourages people to use HD variants – currently on Freesat 85% of the boxes sold were HD and HD channels are hard to find scattered all over the epg making SD channels the 1st choice for many.

    2. It encourages more broadcasters to go HD as it gives more minor broadcasters the opportunity to get higher up the epg by converting to HD broadcasting.

    So eg. RT HD might move up to around 115 or so under a restructured HD epg.

    The only restriction is that certain channel categories should be excluded from the HD groupings eg Adult, Religious, Shopping etc.

    There also needs to be a block reserved below HD for 4K / 8K channels.

    I know that’s slightly off topic as it’s more to do with Freesat’s channel order than the interface. But as it was raised and replied to by Admin, I felt justified in commentating.

    Whilst we’re off topic, I’d also comment that Freesat need to introduce a minimum broadcasting standard to remove some of the awful picture quality that’s pulling some sections of the epg down to unwatcheable levels for most.

    To this end there should be:

    1. A requirement of transmitting at the native resolution of the broadcast ie no upscaling to SD and minimal SD to HD allowed (only to take account of old programmes not originally made in HD. Films etc. HD recorded content must always be broadcast in it’s native HD resolution)

    2. A minimum permissible Bit Rate specified for each and every encoder / codec to prevent bit rate starvation

    Back more on topic…

    1. One function I’ve never managed to get to grips with on the current Humax boxes is favourites. Why can’t there be a simple favourites button that calls up a list, the order of which that’s easily customisable? Currently the favourites list is hard to find and hard to edit. Nice simple add / remove / view buttons would make it far more usable.

    2. Humax need to get to grip with non Freesat channels. There should be no need to switch modes to view them and these should be able to be added to the epg by the user, and the user should be able to insert them out of normal numerical order if required so eg if the user wanted The Farm Channel on non freesat 1066, between BBC One and BBC Two, they should be able to move it there even though the numerical order would be 101, 1066, 102.

    3. Humax need to look at remote quality. There’s been long standing issues with the HDR remote being weak on IR and wearing out too quickly with regards to button durability ie you press the buttons and certain buttons don’t work, even if you open it and clean the rubber pad. Also, the remote needs to be open-able as currently you have to cause significant damage to the fascias to be able to prise the remote apart.

      Quote

  98. Al (Original) Says:

    David said: These are mentioned a lot but I have to say none of these bother me at all

    I have to agree.

    I never look at the digital display. Maybe a better solution mentioned by others would be an display off button so that rather than changing the information delivered, you can simply turn the display off if you don’t like it on whilst watching a programme. All it would need is a small dim indicator light somewhere to indicate the display was in standby (so as to eliminate the possibility of display failure).

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  99. Levi Says:

    Al (Original) said: I have to agree.
    I never look at the digital display. Maybe a better solution mentioned by others would be an display off button so that rather than changing the information delivered, you can simply turn the display off if you don’t like it on whilst watching a programme. All it would need is a small dim indicator light somewhere to indicate the display was in standby (so as to eliminate the possibility of display failure).

    I don’t look at the front display either, but I can still see it in my peripheral vision.
    My problem is that the programme name scrolls off the display completely leaving the front display blank (dark) and then it the name back up again. If it just kept consistently scrolling it wouldn’t be so noticeable, but it doesn’t.

    But as I know what I’m watching I’d happily turn it off, or they could put it to better use.

      Quote

  100. Levi Says:

    That should read……scrolls off the display completely leaving the front display blank (dark) and then it “Flashes” the name back up again.

      Quote

  101. Ian Says:

    1. An option to boot up direct to last channel watched, rather than open the guide menu.
    2. An option to set/group your epg to launch HD channels only.
    3. An EPG option to list individual recordings in date time order similar to the list presented on the Freesat App’s ‘Saved Items’, making it easier to have a one button selection of recent recordings, rather than navigate through the show title and then select episode.
    4. We have 3 humax boxes in the house: 1 x HDR1010S and 2 x HB1000S, it would be great to be able to stream recordings stored on the 1010S to the 2 1000S boxes, that would be a game changer.
    5. Improve the EPG Navigation for streaming home media files, there are 2 many button clicks, it would be great to have an app client such as the like of to manage home media content on DLNA clients
    6. More apps enabling the likes of Netflix, lovefilm to be streamed would enable users to switch off other boxes under the living room TV.

      Quote

  102. Ian Says:

    Ian said:
    1. An option to boot up direct to last channel watched, rather than open the guide menu.
    2. An option to set/group your epg to launch HD channels only.
    3. An EPG option to list individual recordings in date time order similar to the list presented on the Freesat App’s ‘Saved Items’, making it easier to have a one button selection of recent recordings, rather than navigate through the show title and then select episode.
    4. We have 3 humax boxes in the house: 1 x HDR1010S and 2 x HB1000S, it would be great to be able to stream recordings stored on the 1010S to the 2 1000S boxes, that would be a game changer.
    5. Improve the EPG Navigation for streaming home media files, there are 2 many button clicks, it would be great to have an app client such as the like of to manage home media content on DLNA clients
    6. More apps enabling the likes of Netflix, lovefilm to be streamed would enable users to switch off other boxes under the living room TV.

    Client App such as Plex

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  103. David Says:

    A few other problems which need to be fixed :
    when switching on or changing channels picture comes on then goes blank then comes on again – possible hdmi handshake issue ?
    I like the showcase feature but it doesn’t always update particularly at weekends and I have to switch box off and on again.
    System settings often corrupt to just power settings only and have to switch power off and on again.
    Maybe a power reset button would be useful to reboot the system.
    Also I would like different genres in showcase like films drama comedy etc

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  104. admin Says:

    Freesat have received all your suggestions to improve the Freetime user interface and have provided me with the following statement:

    The Freesat team is really grateful of the positive input being provided by the joinfreesat.co.uk community about how they would like to see the award winning Freetime UI evolve.

    We are constantly looking at ways to further improve the viewing experience for Freesat viewers, so initiatives like these are invaluable in bringing new ideas and approaches to the attention of our development team.

    We will be undertaking a review of all of the suggestions that the joinfreesat community has made and the development team will report back as soon as we’re able to.

    With specific regards to the feedback around the information overlay shading, we are aware of this issue and have prioritised implementing an improved solution with our partners. In the meantime, we are advising customers who wish to remove the pop-up immediately, to press the back button to do so.

    Many thanks again for bringing this to us and rest assured that we will stay in touch and let you know more as soon as we’re able.

      Quote

  105. Michael Says:

    Well at least they bothered to reply, just need to sit and wait now to see if any of the suggestions get implemented.

      Quote

  106. Jason Says:

    These are my the issues that need fixing as far as I’m concerned

    1.Please can we go back to the last channel we were on after watching a recording instead of a black screen. This never happened before the last update.
    2.Get rid of the home screen after boot up
    3. Group the hd channels together at the start of the epg and list them as a category by pressing list
    4. Stop the “press ok to watch in hd” message coming up randomly during programmes.

      Quote

  107. Adam Says:

    A genre search is desperately needed. This is the most serious oversight in the existing software.

    I’d also like to be able to enter a watchlist and be able to auto record anything that matches. e.g. maybe I want to watch Battle of the River Plate, so I save “river plate” as my watchlist term and I can choose to receive an alert or just record it automatically when it appears in the EPG.

    Recordings could also do with some more advanced control. e.g. soap operas clog up the recordings list and become unmanageable. It would be nice to have a – “Auto clean up” that could be used to encapsulate advanced behaviour such as limiting the maximum number of recordings or deleting watched content in a series link. The clean up option should be remembered until the user chose to disable this option.

      Quote

  108. Keith Cobby Says:

    Most of the above are nice to haves. I want more HD channels please.

      Quote

  109. Michael Says:

    Keith Cobby said:
    Most of the above are nice to haves. I want more HD channels please.

    That’s all down to the broadcasters, freesat have no control of what HD channels (or any channels) are made available.
    If a broadcaster wants their HD channel added and they pay the EPG fee then freesat will make it available. Trouble is that most requested HD channels are behind Sky’s paywall.

      Quote

  110. Neil Says:

    Good to see Freesat have listened to everyone’s comments and hopefully some of these will be reflected in future UI changes.

      Quote

  111. pollensa1946 Says:

    Neil said:
    Good to see Freesat have listened to everyone’s comments and hopefully some of these will be reflected in future UI changes.

    Hope so, problem is almost all of the problems have been there since launch in Oct 2012, all were flagged to Freesat in various forums and all ignored so far. I hope the good work done here blossoms.

      Quote

  112. Derek Says:

    Demand 5 not working but all the others demand are working fine thanks

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  113. Derek Says:

    Yes demand is back and working fine thank you very much derek

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  114. Al (Original) Says:

    admin said:
    Freesat have received all your suggestions to improve the Freetime user interface and have provided me with the following statement:

    Thanks Admin. :)

    Michael said: That’s all down to the broadcasters, freesat have no control of what HD channels (or any channels) are made available.
    If a broadcaster wants their HD channel added and they pay the EPG fee then freesat will make it available. Trouble is that most requested HD channels are behind Sky’s paywall.

    Not totally true.

    Freesat could force a change to HD as the minimum broadcasting standard or could provide an incentive to do so eg. In my channel re-order suggestion above, because HD were ordered at the top of the EPG, it would be possible for more minor channels to get near the top of the EPG by switching from SD to HD. Thus this is not only a sensible suggestion ie to group HD channels 1st at he top, but it also provides an incentive for channels lower down the EPG to go HD as they can massively improve their EPG ranking by doing so.

    eg. If Clubland at 510 went HD, it might under a HD 1st EPG, jump to say channel 130 – that would be a gain of nearly 400 channel positions and that in turn is attractive to advertisers thus providing incentive to go HD.

    What is needed though, is a minimum allowed broadcast standard for HD / 4K / 8K channels to keep quality high as no one want to see an upscaled low bit rate channel with poor picture quality at eg 115. So there need to be set standards.

    Freesat should be about quality as well as quantity.

    It’s probably too late to enforce any standards for SD as Freesat wouldn’t want to lose channel subscriptions, but it’s not too late to enforce these for HD / 4K / 8K.

      Quote

  115. Neil Says:

    Al: Freesat is an EPG, not a content provider so they have no jurisdiction over what content is broadcast, only putting it on the platform.

    I do wonder which will be the first music channel to eventually launch in HD – albeit this will be a long time away yet but would give one music broadcaster a lead on others!

      Quote

  116. Al (Original) Says:

    Neil said:
    Al: Freesat is an EPG, not a content provider so they have no jurisdiction over what content is broadcast, only putting it on the platform.
    I do wonder which will be the first music channel to eventually launch in HD – albeit this will be a long time away yet but would give one music broadcaster a lead on others!

    Yeah I understand that but I also understand Freesat is a company set up by the BBC Trust to administer Freesat, and it’s the BBC Trust that makes the rules that govern the platform. So whereas Freesat just administer the platform (EPG, advertising etc), I believe they could approach the Trust and put forward changes to the platform rules which could then go ahead subject to the BBC Trust approving and passing the changes.

      Quote

  117. Michael Says:

    If Freesat said there has to be a minimum broadcast standard to be allowed on the Freesat EPG then all that would happen is it would push some or even most broadcasters away from the platform totally and just remain as FTA on Sky instead.
    As it is the likes of UKTV have already stated why none of their channels are on Freesat because of the revenue they get by being behind Sky’s paywall and the majority of HD channels are only available on Sky for that very same purpose of bringing in extra revenue.
    As already said, as far as channels are concerened Freesat don’t have much control over which broadcasters wish to pay to be part of the EPG. The only garuanteed channels are the BBC channels due to the license fee.

      Quote

  118. Carolyn Says:

    I just want to know are we going to get the channels Drama and Yesterday, also Animal Planet.

    Thank you

      Quote

  119. Dave Says:

    Carolyn said:
    I just want to know are we going to get the channels Drama and Yesterday, also Animal Planet.
    Thank you

    Hi Carolyn
    Sorry to say probably never .
    I have had freesat for many years but have left and bought a freeview pvr
    Cos freeview is getting much better with new channels joining all the time :-)

      Quote

  120. Michael Says:

    Carolyn said:
    I just want to know are we going to get the channels Drama and Yesterday, also Animal Planet.
    Thank you

    On satellite all those channels are behind Sky’s paywall so unlikely they’ll appear on Freesat anytime soon, if ever.

      Quote

  121. Keiron Says:

    I would like the iplayer app to allow me to search sub catagories. For example, on my PC iplayer, and my sony bluray iplayer, and my ipad iplayer, i can go to the factual category, and from there i can go to the science and nature sub category. This does not seem to be possible on the freesat app so I have to scroll through the 100+ factual items looking for science programs. Really bugs me. It would be the single biggest improvement to the UI for me if they add this function. Cheers.

      Quote

  122. Dave W Says:

    Carolyn said:
    I just want to know are we going to get the channels Drama and Yesterday, also Animal Planet.
    Thank you

    UKTV seem to want to keep Drama and Yesterday (plus Dave etc.) behind the Sky paywall for commercial reasons but telling them you want to see them on Freesat won’t do any harm – http://corporate.uktv.co.uk/about-uktv/article/contact-us/

    Likewise for Animal Planet – http://corporate.discovery.com/contact/viewer-relations/

      Quote

  123. RichardC Says:

    Carolyn said:
    I just want to know are we going to get the channels Drama and Yesterday, also Animal Planet.
    Thank you

    They are pay tv channels on satellite which Sky charge people to watch so don’t expect them on FREEsat anytime soon. Not Freesats fault blame Sly Sky. I have seen the channels in question and they are all repeats and full of adverts as one has come to expect from second tier broadcasters.

      Quote

  124. RichardC Says:

    Al (Original) said: Yeah I understand that but I also understand Freesat is a company set up by the BBC Trust to administer Freesat, and it’s the BBC Trust that makes the rules that govern the platform. So whereas Freesat just administer the platform (EPG, advertising etc), I believe they could approach the Trust and put forward changes to the platform rules which could then go ahead subject to the BBC Trust approving and passing the changes.

    I think Freesat is a joint venture of BBC and ITV Plc. Can’t see ITV agreeing to ban new SD channels on Freesat epg since they are one of the main perpetrators and quite frankly are a disgrace for what they did in the past with ITV 234 HD. Sly Sky is no longer allowing new SD (quite rightly )on their epg so Freesat could do the same if it weren’t for ITV. Perhaps we will get STV HD in April in Scotland time will tell.
    Off topic but I see Lovefilm instant has become Amazon Prime and they are charging £1.99 for individual episodes of old tv series that have been on tv donkeys times. Clearly extracting the michael since the sad demise of video shops in the UK.

      Quote

  125. Arthur W I also have lost Live pause and rewind Says:

    I have lost pause, and rewind, on live Tv what can I do to get it back please.

      Quote

  126. Arthur W I also have lost Live pause and rewind Says:

    Arthur W I also have lost Live pause and rewind said: I have lost pause, and rewind, on live Tv what can I do to get it back please.

      Quote

  127. Michael Says:

    Arthur W I also have lost Live pause and rewind said:
    I have lost pause, and rewind, on live Tv what can I do to get it back please.

    Unfortunately a HHD format is the only way to ressolve.

      Quote

  128. Michael Says:

    Michael said: Unfortunately a HHD format is the only way to ressolve.

    Oops, that should of read HDD format :)

      Quote

  129. Al (Original) Says:

    RichardC said: I think Freesat is a joint venture of BBC and ITV Plc. Can’t see ITV agreeing to ban new SD channels on Freesatepg since they are one of the main perpetrators and quite frankly are a disgrace for what they did in the past with ITV 234 HD. Sly Sky is no longer allowing new SD (quite rightly )on their epg so Freesat could do the same if it weren’t for ITV.

    Although ITV have a voice as they are a partner, ultimately my understanding is the rules are set by the BBC Trust with approval from the Government so neither the BBC or ITV can dictate the rules. Rather it’s something decided by the Trust Board in accordance with the remit given to them by the government. If outside of the remit, then I believe they need government approval to make changes. I could be wrong though, I’m no expert!

    Ultimately though, native SD needs to go eventually and the best way to reduce the numbers of SD channels this side of a ban (which they probably couldn’t afford to do, would be not allow any further SD broadcasters to join the platform and provide incentives for SD channels to go HD eg by grouping HD channels together at the top of the epg so channels received a positional boost by going HD.

    So far as standards are concerned, I believe Sky HD channels already broadcast at higher bit rates than Freesat. Last time I heard I think Sky were between 12-15mbs depending on the content and Freesat below 9mbs, although I’m sure someone will know far better than me.

    I’m sure with HD / 4K / 8K minimum broadcasting standards, there’s a deal to be done with Sky, as it’s in their interests to keep standards high as people expect more from a pay platform.

    Anyway, we’re off topic, so I won’t make further comment on this specific topic here for that reason.

      Quote

  130. Peter Says:

    HUMAX 1000S Freetime freesat box
    Since the last update i am now unable to pause my TV on live programmes.
    It works fine on recorded programmes and on the stored movies.
    Has anybody else had this problem. It could be a fault on the remote control but everything else seems to work.
    Peter

      Quote

  131. Michael Says:

    Peter said:
    HUMAX 1000S Freetime freesat boxSince the last update i am now unable to pause my TV on live programmes.
    It works fine on recorded programmes and on the stored movies.
    Has anybody else had this problem. It could be a fault on the remote control but everything else seems to work.
    Peter

    Currently the only solution is to format the HDD.

      Quote

  132. RichardC Says:

    Are the Paralympics being shown on Freesat assuming they are still going ahead that is.

      Quote

  133. RichardC Says:

    Perhaps Joinfreest should have a Q and A section with answers to common problems to avoid lots of people asking the same thing.

      Quote

  134. RichardC Says:

    Interesting Freesat post on A516digital.com “Viewers who have lost ITV HD will need to rescan their satellite receiver. Any lost scheduled recordings will need to be set up again.”
    http://www.a516digital.com/

      Quote

  135. Neil Says:

    RichardC said:
    Interesting Freesat post on A516digital.com “Viewers who have lost ITV HD will need to rescan their satellite receiver. Any lost scheduled recordings will need to be set up again.”
    http://www.a516digital.com/

    It is very disappointing there’s not been a peep out of Freesat or ITV in respect of this as I’m sure lots of people will be annoyed all their series linked recordings have suddenly vanished.

      Quote

  136. Dave W Says:

    Neil said: It is very disappointing there’s not been a peep out of Freesat or ITV in respect of this as I’m sure lots of people will be annoyed all their series linked recordings have suddenly vanished.

    A moderator did confirm the issue with ITV on the Freesat community forum.

      Quote

  137. Neil Says:

    Dave W said: A moderator did confirm the issue with ITV on the Freesat community forum.

    Is there anything on the Freesat info channel about it yet? Not in a position to check tonight.

      Quote

  138. RichardC Says:

    Freesat post the third most popular on a516 digital in last 7 days.

    http://www.a516digital.com/2014/02/itv-hd-move-causes-disruption-to-some.html

      Quote

  139. Tim Says:

    Keiron said:
    I would like the iplayer app to allow me to search sub catagories.For example, on my PC iplayer, and my sony bluray iplayer, and my ipad iplayer, i can go to the factual category, and from there i can go to the science and nature sub category.This does not seem to be possible on the freesat app so I have to scroll through the 100+ factual items looking for science programs.Really bugs me.It would be the single biggest improvement to the UI for me if they add this function.Cheers.

    In addition to BBC2, BBC4, More 4 & Channel 5, science and technology programmes can be found on BBC Radio 4 and BBC World Service too. It might also be worth adding My Channel in non-Freesat mode (11344 V 27500 2/3) because that has English language Deutsche Welle programmes including ones on science and research. Euronews features science and technology updates as well.

      Quote

  140. Darren Speck Says:

    I notice on my humax freetime box the logos of the channels have been replaced by names, and that some other logos in the menu disappeared, anyone know anything about this?

      Quote

  141. JeffA Says:

    Three changes that top my list are :

    Ability to turn box off to ‘hot standby’ to speed up turning on box to last programme viewed and boot up time to take no more than 5-10secs.

    Facility to copy recordings to external storage media via usb port.

    Facility to use remote control to operate TV.

    All asked for before. All technically possible. Policy can be changed.

      Quote

  142. pollensa1946 Says:

    admin said:
    My promise to you guys who have taken the time to post suggestions/improvements is to forward on to higher level individuals than you could do directly and ask for a report back. I can’t promise changes will be made, but they do appreciate the effort of this community and I’m confident they will react accordingly. Obviously some suggestions may not be viable for a multitude of reasons, but it would at least be good to get feedback.

    Almost two months since the above post and it would be helpful if you could summarise exactly what you have input to Freesat and if any feedback has resulted.

      Quote

  143. pollensa1946 Says:

    pollensa1946 said: Almost two months since the above post and it would be helpful if you could summarise exactly what you have input to Freesat and if any feedback has resulted.

    This blog is becoming very similar to the official Freesat forum where they simply ignore posts.

      Quote

  144. admin Says:

    pollensa1946 said: This blog is becoming very similar to the official Freesat forum where they simply ignore posts.

    Hadn’t spotted your initial reply, sorry about that, certainly didn’t “ignore” your post!!! I’ve not had any further response from Freesat but will ask the question and see if any points raised are being developed for a future update.

      Quote

  145. pollensa1946 Says:

    Another month gone by. I’m guessing that feedback from Freesat is in short supply.

      Quote

  146. whamni Says:

    Remove the dimmed screen please, or the option to turn it on or off.
    It is very annoying

      Quote

  147. Mark Beharrell Says:

    Remove all the transitions and animations (or give us the option to toggle them).

    For one thing the actual box seems to struggle with them!

      Quote

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