Loading ...Since the update from 1.00.13 to 1.00.15 a number of Humax HD customers have noticed a return of the lip-sync issue, most obvious on BBC HD.
In a response to joinfreesat reader Derek, Humax have said,
Over the past 1-2 weeks a number of customers have reported Lip-sync issues on the BBC HD channel. Software version 1.00.13 has addressed the lip-sync issues with the BBC HD channel and Dolby Digital 5.1 broadcasts and until recently we have not had any reports of syncing issues.
Version 1.00.15 has now been released, but this has not made any changes that would affect the syncing.
We have reported the issue to the BBC for investigation as we believe there may be some issues with the broadcasts playing out; as we have not made any changes that could affect the lip-sync.
Let’s hope between Humax and the BBC this issue can be resolved once more.
October 13th, 2008 at 7:47 am
from my experience the last few days, some bbc hd programmes are in sync and some are not, its time to get off humax’s back and direct the complaints to the bbc
October 13th, 2008 at 8:54 am
If I’m going to be honest if there has been a problem with the lip syncing then I certainly haven’t noticed it!
Seriously this can’t be a major surely? Who really pays that much attention to it?
If it is really bad then yeah that is pretty annoying, but if it’s just mildly out of sync it doesn’t really matter.
October 13th, 2008 at 9:07 am
If you go too Sky forums you will see they have been having the same problem with lip synch, so it is not Humax. I have had my box since June or July no problem just a bit soft on SD but that depends on the station.
October 13th, 2008 at 9:09 am
Well, I’ve certainly noticed the return of the lip sync problem on BBC HD (on some programmes but not others) - but it started a few days *before* the update to Software Version 1.00.15. The problem certainly seems to be confined to BBC HD - I can’t see any problem on Luxe HD or on any of the small handful of HD channels I received from other sats.
It would appear that it’s the BBC who need to address this problem, not Humax.
October 13th, 2008 at 9:29 am
Ouch. Blaming someone else is not very responsible. Let’s face it… sounds like there were no issues before the update and now there are… Not really fair is it, Humax?
October 13th, 2008 at 9:42 am
Yes I have noticed lip sync problems on BBC HD whilst viewing through my Sky+HD box in the last two weeks.
I would therefore guess that Humax dont want the same sort of vitriollic bashing they got last time when they were accused of ignoring the problem.
Regards
October 13th, 2008 at 9:58 am
Prior to the latest firmware I had no lip-sync problems. Since then I have had problems on BBC HD and some quite severe problems on some SD channels.
October 13th, 2008 at 11:48 am
After an email I have received I believe that BBC have found and addressed the issue, but we will continue to monitor the situation.
It is a strange quirk of nature that watching HD video leaves us (as viewers) a great deal more sensitive to lip-sync from the broadcasters. It is unfortunate that Humax had an issue early in this product because we are now an easy target, but hey, we can live with our mistakes.
October 13th, 2008 at 12:02 pm
I sometimes have lip-sync problems with my Goodmans HD box. Switching to standby and then back on again normally resolves the problem.
October 13th, 2008 at 12:48 pm
I have also recently noticed some Lip sync issues on BBC HD again. I also have a suspicion that they started before the latest Humax update.
October 13th, 2008 at 1:06 pm
I too believe the lip sync problem had started before the Humax update and I had only noticed it on BBC HD. The lip sync during the England football game (studio analysis) on ITV HD on Saturday night was fine.
October 13th, 2008 at 1:48 pm
Over the last week or so, I too have experienced the Lip-Sync problem on BBCHD only, and I don’t even have a Humax or Freesat box, just an Arion HD receiver. From the other posts here it seems that the problem is definitely with BBC-HD and not with any particular brand of STB.
October 13th, 2008 at 11:42 pm
I emailed Humax regarding the Lip Sync problem and this is the reply I received,
“Thank you for your email.
The BBC found an issue with the broadcasting for BBC-HD over the weekend and has now resolved the problem.
If you continue to have sound sync problems, please perform a factory reset which can be found by pressing Menu, Setup, Factory Reset.
Kind regards
Humax Freesat Support”
So do not bash Humax on this occasion, re-direct your your comments to the beeb.
October 15th, 2008 at 8:46 am
On the BBC internet blog, their HD guy said last night that the lip sync problems had been sorted and explained why they happened in comment number 4 here: http://www.bbc.co.uk/blogs/bbcinternet/2008/10/the_scourge_of_scart.html#comment4
October 17th, 2008 at 6:01 pm
As a Foxsat HD owner still experiencing late sound on BBC HD I take no comfort from the Humax Freesat Support statement “The BBC … has now resolved the problem” nor from the BBC internet blog “Hope you should also find last weeks sync error has gone now”.
I would like the BBC and the receiver manufacturers to work together and actually correct the problem. As things stand, the Foxsat HD receiver is not able to deliver the BBC HD service with sound in sync (HDMI Dolby Digital connection to TV).
October 20th, 2008 at 9:52 am
Co-incidence? Since posting here on Friday I’m delighted to say that the problem now seems to have been corrected. The sound was in perfect sync with the picture on the BBC HD Channel over the weekend. Long may it stay that way.