Comments on: Official Harvard Statement On Box Failures

By: geoff

geoff — Sun, 27 Dec 2009 11:42:51 +0000

Harvards have picked up twice from me. The first time they replaced my original Grundig after a week with a Goodmans which worked fine for about a month. They picked that up and ‘fixed’ it for me, again taking a week to do this. All ok until Christmas eve when most stations became unavailable – only getting BBC1 and ITV2. I share a dish with a neighbour whcih has worked fine for years with Sky. We have both switched to Freesat now and he’s having no problems so it’s obviously my Goodmans again. The story continues!!!

By: Dr. Skids

Dr. Skids — Tue, 01 Dec 2009 14:45:49 +0000

I bought a Grundig freesat hd (sat02hd) before I had seen any of these problems. After 2mins watching the BBC HD channel it ignores the remote control. The light on the front flashes blue to acknowledge a command has been sent but it does nothing. No info no change of channel. It requires a hard reset (power cycle) to
recover

By: Alan Anderson

Alan Anderson — Sun, 29 Nov 2009 14:19:34 +0000

I have the Bush HD box problem caused by the software “upgrade” on 13th October. My current software version is 1.7.48. Reading all of the above it seems I need version 1.8.1 but that this was only available for download for a short period. Will Harvard make it availbale again do you think or do they enjoy making people like me suffer?

By: ALAN

ALAN — Thu, 19 Nov 2009 12:49:33 +0000

I was really pleased to see on this blog that I was not alone with my Grundig Freesat box problem. Harvard responded quickly and within 36 hours had my box collected by courier and replaced by a Goodmans box which worked OK for two weeks. Here endeth the good news. Yesterday the Goodmans box could not download the version 1.8 software and went into a “loop”! Called Harvard again today ( dont use the Indian call centre but dial 02392 248210) and a courier is collecting the box tomorrow so their engineers could “fix” the problem. Hopefully they return a working box early next week. If it happens again I shall go back to Currys and demand an alternative non-Harvard box.

By: Simon

Simon — Wed, 18 Nov 2009 08:57:29 +0000

Yes…and now that has broken my box…… again…morons.

By: Harvard Release Software Update Cure | Join Freesat

Harvard Release Software Update Cure | Join Freesat — Tue, 17 Nov 2009 16:42:04 +0000

[...] Harvard International today released version 1.8.1 of their software for the Bush, Grundig and Goodmans Freesat HD receivers; curing the problems from the previous software release. [...]

By: MickeyL

MickeyL — Mon, 16 Nov 2009 12:43:10 +0000

Well this morning there was a software upgrade scheduled from Harvard to run from 16-18 November (1.8.something, I seem to recall) but it seems to have been pulled. It’s no longer there now!

By: admin

admin — Thu, 12 Nov 2009 21:16:35 +0000

@james

Yes, this particular unit is a Bush HD box. We shall see what the update does next week.

By: james

james — Thu, 12 Nov 2009 20:59:06 +0000

admin – which box are you having problems with? I had the Bush one. Originally it was a bit of a pain in the arse, I was told to “wait for a week and a software update will take place”. After a week I rang back and they told me to do the same again. After the second week I argued that nothing has happened, so they took my number and I got a call from Harvard. From what I can gather the update doesn’t work on some boxes, Bush being one of them.

By: admin

admin — Thu, 12 Nov 2009 17:44:00 +0000

Following on from our previous post (comment 48)

2) Received a call from Harvard International today, advised us that they won’t collect the unit as a software update will take place at noon next Tuesday and that we should update and all will be fine again. We decided to accept this rather than argue the point to see whether the update can resolve a problem that hasn’t been possible so far. We shall keep you all updated.