Comments on: Software Update Causes Mass Box Failure

By: Andy

Andy — Sun, 11 Apr 2010 14:21:25 +0000

Pauline – my receiver has been on for weeks and nothing – went last night to watch Dr Who and it decided to do a software update.

I think it somewhere around 30 minutes to do it – the progress bar for the download was VERY slow to move towards 100%, but it did finally get there and everything is still working – PHEW!

By: pauline breakwell

pauline breakwell — Wed, 07 Apr 2010 19:11:17 +0000

No picture apart from message saying “Freesat receiver is downloading new system software Do not switch off the receiver” but nothing is happening – line along the bottom shows 0% and not moving! What’s going on?

By: vanman

vanman — Mon, 08 Mar 2010 19:35:52 +0000

I just recently heard that this update fiasco could be the work of Freesat’s competitors (I wonder who that could be,LOL).Has anyone else heard this rumour.

By: vanman

vanman — Mon, 08 Mar 2010 19:27:04 +0000

What’s happening with this Freesat rubbish.I moved last September and my Grundig GUFSAT01HD was working fine when it was disconnected.I put the thing in the cupboard for a couple of months or so,until I got around to putting a new dish up and within a very short time it started updating itself.Well,that was the end of the box,as it is now stuck in standby with the blue light refusing to go out.I spoke to those loonies on the helpline and all they could suggest was to take it back to where it was purchased with the original receipt if it was less than a year old.I asked them what the position was if it was more than a year old and the idiot said there was nothing they could do.I find it hard to accept that they can destroy someones property and come out with this stupid remark.Has anyone else had this problem.

By: admin

admin — Mon, 08 Feb 2010 22:51:36 +0000

This post is months old before Sagem even had a product out!

By: Sagem Freesat User

Sagem Freesat User — Mon, 08 Feb 2010 21:35:20 +0000

Hi, My Sagem Freesat Satellite HD Recorder box seems fine. Maybe this issue is just with other set top boxes

Nothing on their website to say there is an issue:

http://www.sagemdigital.co.uk/

By: Sagem Freesat User

Sagem Freesat User — Mon, 08 Feb 2010 21:34:17 +0000

Hi, My Sagem Freesat Satellite HD Recorder box seems fine. Maybe this issue is just with other set top boxes

By: geoff

geoff — Wed, 27 Jan 2010 13:30:07 +0000

Liz
I’ve gone over to Freeview – £100 for new aerial – £140 back on old Goodmans box so in profit and the service is great and not missing Freesat at all.

By: Liz

Liz — Fri, 01 Jan 2010 18:00:52 +0000

I also had a problem on Christmas Day where the sound disappeared and I had to unplug the box twice before it was resolved. If I ever have to replace the box think I’ll consider Virgin or Sky, I’ve really been put off Freesat I’m afraid.

By: geoff

geoff — Tue, 29 Dec 2009 10:59:13 +0000

Don’t relax. See above for further problems I’ve had with my Goodmans replacement box. Took it back to Comet where they tested it and agreed that it was faulty and gave me a full refund. Just in time as the year was up two days later. So I’m off to get a nice new Humax. My advice is to try and get your Harvard’s box taken back even if your replacement is ok at the moment. I just don’t think they are any good and can collapse at any time – possibly too late for refund.
Good luck