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Dec 18 2012

New software for Humax HDR-1000SFollowing the launch of the Humax HDR-1000S Freesat+HD <free time> receiver there has been an extensive number of bugs/glitches reported which Humax/freesat have been working on.

Humax have today announced that the first revision of the software (version 1.00.16) has been released and will update all HDR-1000S receivers left in standby (usually over-night) or alternatively right now if you manually update via the system settings menu (press Home, Settings, System settings, Software update and Search new software).

The software update includes a few fixes to the receiver as well as the <free time> service. We are waiting on confirmation of the fixes that have been included.

63 Responses to “New software for Humax HDR-1000S”

  1. ian Says:

    Wow.
    They got that release out fast then.
    Kudos to Humax for it

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  2. soldierboy001 Says:

    Demand 5 does not allow you to watch some programms after they have been shown for eg. The Gadget show. Will you be able to watch one of these shows after they have been broadcast on Freetime.

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  3. steve d Says:

    Hopefully they have addressed the recording issues, and the over recording issue

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  4. Keith (original) Says:

    Fixes

    This is great news for anyone keen on Freesat or generally pleased with Humax kit.

    However, whilst, if working correctly and under ideal conditions, the HDR-1000s seems a lovely bit of kit, in reality it would appear to be mostly form-over-function.  The much-vaunted Freetime VOD feature is great in theory (and pretty), but in practice, with the possible exception of BBC content, there are likely to be few things available and so the guide will always be very sparsely populated.  Until recently, certainly, 4OD and Demand5 contained no foreign (especially  American) content.  Since 5USA and 5* are largely US content, we’re just left with mainly soaps and reality shows – fine if that’s your thing.  Thus the HDR-1000s provides no compelling advantage over my trusty Foxsat-HDR.

    At first impression, one would think that Humax rushed out new kit without sufficient testing.  More likely is that it was tested and many of the faults were identified, but higher management insisted that the release deadline had to be met come-what-may.  Very sadly, I believe this has unnecessarily damaged the reputation of both Humax and Freesat.  That said, I seem to remember that there were reports of multitudes of complaints and problems in the ‘old days’ with $ky boxes.  Maybe as a consequence it is thought acceptable to rush out insufficiently functioning kit for satellite reception.  It is interesting, by all accounts, Humax’s Youview models appear to be working faultlessly.

    Hopefully, now, if the multitude of faults with the HDR-1000s have been fixed – and I sincerely hope they have – Humax can perhaps now devote some resources to fixing the ‘Rewind Live Subtitle’ bug they introduced to the Foxsat-HDR during an update over a year ago.  Despite what I said above, this clearly shows Humax don’t perform proper ‘regression testing’ – checking that everything that used to work still works correctly with a new version.  It also appears to demonstrate a less than enlightened dedication to their existing customers.

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  5. ian Says:

    Merry Christmas admin and everyone.

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  6. admin Says:

    ian said:
    Merry Christmas admin and everyone.

    …and to you too.

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  7. Neil Says:

    Merry Christmas Admin and all the regulars, lets hope 2013 brings more good news for the platform in terms of channels and services. I do hope Netflix get on board for G2 boxes as gives an extra value added incentive.

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  8. Martin Says:

    Merry Christmas admin thank you for all the hard work you put in the best website I have ever been on

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  9. footy Says:

    Thanks 4 all the info that you have given, and I also wish you a Very Happy Xmas.

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  10. Big Adam Says:

    Neil said: Merry Christmas Admin and all the regulars, lets hope 2013 brings more good news for the platform in terms of channels and services. I do hope Netflix get on board for G2 boxes as gives an extra value added incentive.

    Dear Santa, my Christmas wish is simple. Please let Samsung release a sub-32″ LED TV with built-in freesat sometime in 2013. I have been a good(ish) boy all year. Thankyou.

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  11. gary Says:

    did this update now i cant use freetime demand service were you can go back and watch tv from last 7 days..any ideas anyone worked fine before

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  12. MattG Says:

    steve d said:
    Hopefully they have addressed the recording issues, and the over recording issue

    Well as you probably know they haven’t fixed the recording issue, if my box is left in standby for too long it will spin up the HDD and not start recording.

    Those owners that have their box on all day long will not be affected. Looks like I will have to “BABY SIT” my HUMAX HDR-1000S over Chrstmas or leave it on permanently.

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  13. Mark Dyer Says:

    My recordings worked fine even when left in standby up I til the update and now doesn’t record if left in standby so have had to resort to setting power on and off schedule for 05.15-05.30 daily. Hopefully they will have a fix soon

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  14. Andrew Says:

    Big Adam said: Dear Santa, my Christmas wish is simple. Please let Samsung release a sub-32″ LED TV with built-in freesat sometime in 2013. I have been a good(ish) boy all year. Thankyou.

    I’ve heard of no plans from Samsung but Cello have sub-32″ TVs with satellite built in though I don’t think they’re officially Freesat. http://celloelectronics.com/products/detail_feature/75/C24EFF_Traveller

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  15. Chris Guest Says:

    The Loewe Connect 22 also has an integral DVB-S tuner, although on the pricey side..

    http://www.johnlewis.com/231647868/Product.aspx

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  16. MjO Says:

    Having purchased the 1tb version a week ago, I’m disappointed. I have applied the first revision update but still problems persist:
    1. Tuner 2 now receives no signal even when the cables are swapped. There is no indication this has happened, only that program recordings abort when you change channels.
    2. The response times from the remote control are very sluggish when the system is switched on from standby. It seems there’s a lot of work going on in the background before the remote control becomes responsive

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  17. clive Says:

    hi got this humax box for chirstmas cant find box office any idea who to find

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  18. clive Says:

    clive said:
    hi got this humax box for chirstmas cant find box office any idea how to find

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  19. Ian Says:

    mine (HDR-1000S) keeps freezing and occasionaly changes to selected channel after some time, but often needs cold restart to change channel ! Dam annoying !! has only just started doing this over last week or so, seems since it updated to latest software revision 1.00.16.

    Is there a way of downloading earlier revison 1.00.15 ?? which worked ok

    Was using a Goodmans HD box for some years which work great but thought upgrading to Freesat+ would be nice with the new menu system, how wrong could I be feeling I’ve wasted my money and can’t get a refund as I bought from Comet few weeks ago.

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  20. Kevin Says:

    re comment 19 if you paid using credit card, and obviously item greater than £100, you are covered by what is knowna s Scetion 75 of Consumer Credit Act. Phone credit card company to enquire.

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  21. Kevin Says:

    Forgot to ask anyone know of a decent upgrade to my philips dvd/hdd recorder. It still works fine but just curious if any hd/blu ray boxes capable of same.

    Hooked up to my freesat box it works a treat but obviously as scart only connection(yep it’s old) wondering if better pic quality available.

    If not I’ll happily use it till it dies!

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  22. Simon Says:

    Do these Freesat Free-time boxes have a smartphone app like YouView that allow you to set recordings while you are out?

    Cheers!

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  23. Keith (original) Says:

    How remiss of me… A little late, I’ve been otherwise occupied, but I’d like to join the others in wishing a Merry Christmas to Admin and all contributors. Keep up the great work with this site.

    Maybe I can compensate by wishing everyone a(n early) Happy New Year!

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  24. Richard Crichton Says:

    Simon said:
    Do these Freesat Free-time boxes have a smartphone app like YouView that allow you to set recordings while you are out?
    Cheers!

    Don’t think so. BTW The YouView app is only for Apple devices. Android and Windows phones are not supported.

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  25. Richard Crichton Says:

    Kevin said:
    Forgot to ask anyone know of a decent upgrade to my philips dvd/hdd recorder. It still works fine but just curious if any hd/blu ray boxes capable of same.
    Hooked up to my freesat box it works a treat but obviously as scart only connection(yep it’s old) wondering if better pic quality available.
    If not I’ll happily use it till it dies!

    Panasonic DMR-BWT720EB at £380 is available with Freeview HD and Blu-ray recording. Panasonic dropped the Freesat HD version due to slow sales.
    PVR’s have largely replaced dvd tv recorders now.

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  26. Al Catraz Says:

    Simon said:
    Do these Freesat Free-time boxes have a smartphone app like YouView that allow you to set recordings while you are out?
    Cheers!

    I believe this on the list of vapourware that they have promised and may eventually deliver, but don’t hold your breath.

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  27. Nick Says:

    My HDR-1000S 1Tb just forced a reformat of the hard disc on waking from stand-by. Tried everything I could think of to get around it: backup and exit keys on the remote didn’t work. Switched off on the box itself – power lead out – then re-booted. Message still there. In the end had no option but to press OK – whereupon the disc reformatted, and I lost everything recorded.

    Anyone else experienced this? Is it likely to recur – or is it a faulty drive perhaps? Everything’s working fine again now – but I can’t afford to have it wipe the drive whenever it feels like it in future!

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  28. Kevin Says:

    Richard Crichton said: Panasonic DMR-BWT720EB at £380 is available with Freeview HD and Blu-ray recording. Panasonic dropped the Freesat HD version due to slow sales.PVR’s have largely replaced dvd tv recorders now.

    Thanks for info. Freeview is patchy up here mainly due to harbour full of large boats causing interference. Will persevere with the old faithful. Think the shop still selling them!

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  29. Ian Says:

    Kevin said:
    re comment 19 if you paid using credit card, and obviously item greater than £100, you are covered by what is knowna s Scetion 75 of Consumer Credit Act. Phone credit card company to enquire.

    Thanks for that kevin, I’ll keep that in mind but hopeing they can fix the software bugs first, I’m back to using my old trusty goodmans hd box for now

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  30. Steve Says:

    HDR 1000S 1TB Was all working well – until morning of 31st December 2012.
    Hard disc wiped clean of all Christmas tv recordings. If you push the instant record red button, the box no longer responds to either the remote (only volume control and mute button -which ironically when pressed doesn’t mute the sound) or even the buttons on the box itself. Have to turn off at the mains and reboot. Checked software and it appears in standby it must have auto updated to latest 1.00.16. and wiped hard disc, plus the big hitch of no longer able to record.
    I am with comment 19 – any way of downloading previous software 1.00.15? when atleast we could record – and thanks to the muppets at Humax for losing all our Christmas recording – some of which is hopefully is on I and ITV player.

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  31. MjO Says:

    As a further update to my comment (currently number 16) The box started up from standby this morning and refused to respond to remote control buttons. It was behaving like a very slow Windows PC, remembering the key strokes but after an excessive amount of time. Performed a hard re-boot and eventually it came back to life. Still not convinced about the quality control on the software release.

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  32. Martin Says:

    Just bought the humax freesat freetime this morning so far so good haven’t had any probs so far but I found I could recoard one channel and watch another channel useing one cable confused thought I could not do that so pleased with that cos I was just interested with the on demand part of it but I like the. New freetime menu with picture you can brows and still watch the channel you r on hope I don’t come across some of the problems I v read about on here and other sites would be a shame if I have to go back to. The old one

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  33. Rogerhillside Says:

    Re MjO item 16
    My Box showed 2 good tuners on arrival.
    But after a day tuner 2 gave up.
    Swapped back to my old humax box which showed 2 good inputs.
    Emailed humax and supplier but get no reply.
    There are clearly issued with the new model which I feel should not have been released in its fragile state. How do we get Humax to resolve these issues? It is clearly wrong for them to use us as Guinea Pigs. Comments invited

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  34. admin Says:

    Rogerhillside said:
    Re MjO item 16
    My Box showed 2 good tuners on arrival.
    But after a day tuner 2 gave up.
    Swapped back to my old humax box which showed 2 good inputs.
    Emailed humax and supplier but get no reply.
    There are clearly issued with the new model which I feel should not have been released in its fragile state. How do we get Humax to resolve these issues? It is clearly wrong for them to use us as Guinea Pigs. Comments invited

    It is a common bug that the 2nd tuner doesn’t show a signal; but it still works when needed.

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  35. Rogerhillside Says:

    Whether this is a common bug is neither here nor there. I cannot record two channels at same time as it thinks one is not working. Clearly the firmware is not of a sufficient maturity to have been released.

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  36. admin Says:

    Rogerhillside said:
    Whether this is a common bug is neither here nor there. I cannot record two channels at same time as it thinks one is not working. Clearly the firmware is not of a sufficient maturity to have been released.

    You didn’t say you had recording issues though and so assumed it was just the ‘tuner not showing’ bug. Probably need to speak to Humax and see what they say.

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  37. Rogerhillside Says:

    The blunt truth is the unit does not meet the specifications that the manufacturer advertises. I have received a reply from the seller, who is clearly not responsible for the operation of the unit, saying that early purchasers are used to help get the gremlins out. To a certain degree this is acceptable but I feel unreasonable liberties are being taken here. Users are in the rights to return the units. It is clearly time for HUMAX to act.

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  38. clive Says:

    clive said:
    hi got this humax box for chirstmas cant find box office

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  39. Mark B Says:

    A bit of off-topic but Freesat-related news…

    Has anybody seen this new official government epetition to get the tax-funded (via BBC) channels of the UKTV network to be available free and not behind a pay wall.

    http://epetitions.direct.gov.uk/petitions/39304

    The target is to reach 100K signatures so that it can be debated in House of Commons. So sign it now if you haven’t already!

    Admin – perhaps a new article covering this, so that it raises awareness?

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  40. Mark B Says:

    Also forgot to say, spread the word! There are share social networks links on the petition page.

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  41. Neil Says:

    Mark B said:
    A bit of off-topic but Freesat-related news…
    Has anybody seen this new official government epetition to get the tax-funded (via BBC) channels of the UKTV network to be available free and not behind a pay wall.
    http://epetitions.direct.gov.uk/petitions/39304
    The target is to reach 100K signatures so that it can be debated in House of Commons. So sign it now if you haven’t already!
    Admin – perhaps a new article covering this, so that it raises awareness?

    Oh, I like the sound of this, even if it only ruffles a few political feathers and makes minor news headlines. I’d love to see Sky News reporting on this one!!

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  42. John Naylor Says:

    Maybe this e-petition should be a new topic. Other Freesat viewers wouldn’t expect to see this under the ‘New software for Humax HDR-1000S heading.

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  43. admin Says:

    John Naylor said:
    Maybe this e-petition should be a new topic.Other Freesat viewers wouldn’t expect to see this under the ‘New software for Humax HDR-1000S heading.

    I’m working on it!

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  44. admin Says:

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  45. John Says:

    Re comment 19. I also had problems with freezing on a 1Tb 1000S. I can’t find any info on the Humax web site. This box was being a frustrating nuisance so it went back to John Lewis for a refund. I can’t understand why Humax have jeoparised their reputation with such bug ridden product.

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  46. Martin Says:

    Dont want to jinks myself but so far my humax set top box works well I don’t use the recording part just the on demand I love the box hope they repair all the faults I v read on this site it would be a shame to turn people off byeing the set top box as its packed full of features. And no I dont haveing anything to do with humax just an honest opinion

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  47. luke Says:

    I was going to purchase one of theese but I think I’ll skip .. Thanks for the warnings !!

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  48. Al Catraz Says:

    Greetings, Admin,

    Did you ever get a list of the fixes included in the last update? Also, do you have any news on when we can expect the next update (as there are still plenty of issues)? And finally, any news on when we can expect 4oD and Demand5?

    I ask here because freesat staff on the new Freesat Community forum seem not to want to answer these questions – possibly because they’re worried we can’t handle bad news… ;)

    Al

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  49. admin Says:

    Nooooooo chance, trying to get an answer out of Humax is impossible!!!!

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  50. antony Says:

    Admin,

    After join freesat’s 9 out of 10 score on the early review, what would you’re score be after using it for a while?

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  51. admin Says:

    antony said:
    Admin,
    After join freesat’s 9 out of 10 score on the early review, what would you’re score be after using it for a while?

    The fundamental product is good, and the structure will definitely work to freesats benefit in the long run, but based on the huge number of reports of basic issues with recording (not waking up from standby), lock-ups etc, then I’d probably only give it 5 out of 10 if I’d had experienced those issues at the time.

    Software glitches are common on newly launched products, but the introduction of issues like the series link on the latest software update are somewhat unforgivable, as are the incredibly long wait times customers have having to spend on the phone to Humax to get a response, only to be told they call back and never do. I tried to get hold of them as a customer to see what the support was like and after an hour on hold, I hung up, only to ring back at 4.45pm to find the office was closed!!!

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  52. Ian Wright Says:

    can I add Freetime to my exsisting Humax box if so how please

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  53. Andy Says:

    Ian said:
    mine (HDR-1000S) keeps freezing and occasionaly changes to selected channel after some time, but often needs cold restart to change channel ! Dam annoying !! has only just started doing this over last week or so, seems since it updated to latest software revision 1.00.16.
    Is there a way of downloading earlier revison 1.00.15 ?? which worked ok
    Was using a Goodmans HD box for some years which work great but thought upgrading to Freesat+ would be nice with the new menu system, how wrong could I be feeling I’ve wasted my money and can’t get a refund as I bought from Comet few weeks ago.

    I got the same problem with 1000S freezing after a couple of minutes. I will do a factory reset again and see if that works (recommended by Humax)

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  54. Andy Says:

    Ian said:
    mine (HDR-1000S) keeps freezing and occasionaly changes to selected channel after some time, but often needs cold restart to change channel ! Dam annoying !! has only just started doing this over last week or so, seems since it updated to latest software revision 1.00.16.
    Is there a way of downloading earlier revison 1.00.15 ?? which worked ok
    Was using a Goodmans HD box for some years which work great but thought upgrading to Freesat+ would be nice with the new menu system, how wrong could I be feeling I’ve wasted my money and can’t get a refund as I bought from Comet few weeks ago.

    Yes, I agree. My 1000s has automatically downloaded the update which has messed it up completely. I wouls like the 1.00.15 which worked fine.

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  55. Andy Says:

    ian said:
    Wow.
    They got that release out fast then.
    Kudos to Humax for it

    The new release, 1.00.16 does not work. It freezes the 1000s. My advice is do not leave the set on standby overnight as the patch does not wotk.
    i would like to go back to 1.00.16 which does work.

    Thanks a lot Humax. Please test your software BEFORE freezing everyones 1000S !

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  56. Andy Says:

    Just spoken with Humax support. They know about the freezing problem and said that they will fix it in the next software update coming out sometime in FEBRUARY ! Apparently the update 1.00.16 only affects “some” 1000S boxes.
    Humax support said I will just have to wait for the update as there is no way to roll back to 1.00.15. This is truely a scandal.

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  57. admin Says:

    Humax have made some significant blunders with this update and many are suffering the issue of no signal input from tuner 2 which in turn has led to not being able to record two channels at once. Hopefully they will correct these mistakes quicker than “sometime in February”.

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  58. Andy Says:

    Thanks for the input , Admin. meanwhile, I cannot change a channel in under two minutes. The list scroll works, but when ‘OK’ is pressed, then I have to wait a few minutes before it will action. Boring. I will have to connect my ‘old’ Foxsat HD with its duff remote.

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  59. antony Says:

    https://www.facebook.com/HumaxUK

    maybe some more negative comments on the facebook page might spur them in to action a bit quicker as it is there for all to see! i still say youview was the priority and freetime looks like it was a rushed/bodged effort at best.

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  60. Paul S Says:

    It says here http://myhumax.org/forum/topic/new-software-version-10022 that beta software version 1.00.22 is available to download which seems to fix one of the major issues. It is not being made available OTA – perhaps it will be bundled with other bug fixes in due course?

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  61. AdrianP Says:

    Re comment 19: freezing and lockups.
    Have been experiencing the same issue. Have been able to change channels a couple of time just after the box starts up, But then either won’t, or will take a long time to do so (in which time I am switched over to the freeview in the TV). My issue did not start immediately after the FW update; only after the box was cold started sometime after New Year.
    Had read on another forum somewhere about the first disk sector being referenced diffrently (didn’t really understand the tech side of the link as you can tell). So last night I was browsing through all the settings available, and found an option that allowed me to select if the box recorded the currently viewed channel all the time. Turning this option off now appears to not ‘freeze’ during channel changes, but you do lose the option to pause live TV. Not sure of any other issues this may introduce though; but is a bonus not to be nagged about not being able change channels all the time.
    Am contemplating factory resetting and formatting the drive, but have loads of recordings still to watch, or don’t want to delete (kids stuff from Xmas period). WIll probably wait to see if there is a fix in Feb before taking this drastic action.

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  62. BillE Says:

    Sorry to ask this question which is nothing to do with update but can anyone tell me where the infra red sensor is located on Humax HDR 1000s. thanks

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  63. John D Says:

    so, where is the link to the update? The update feature says no update!

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