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Aug 31 2010

Panasonic appear to have quietly (until now!) released a software update for their 2009 Freesat built-in televisions (V10/G15) that open up a working version of BBC iPlayer.

The update isn’t available via the normal Freesat route (satellite signal download), but instead through the VieraCast facility available on all these models.

To update, connect your television to your broadband router (network cable), then access by pressing the VieraCast function button on your remote which should prompt you to update the software; click ‘yes’ and the software will download via your internet connection.

Hey-presto, you should now be on version 2.303 and have iPlayer via the ‘red button’ on BBC1.

Thanks Nigel and a few other joinfreesat followers for the heads up on this one.

296 Responses to “Panasonic iPlayer Update Available On 2009 Freesat TVs”

  1. Mark Says:

    No update for g10 owners it seems as I don’t have a Vieracast button. Is there a way to update?

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  2. Neil Says:

    This is great news for us 2009 Panasonic owners and finally means that we’ve nearly iPlayer. The Jobsite section of Teletext (LCN 986) works well now too as this requires interactive connectivity via broadband and until the iPlayer update wasn’t supported.

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  3. John Says:

    Just downloaded software update on my V10, takes about 10 minutes to download and initialize, iPlayer is now up and running. A bit late but well done Pannasonic.

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  4. Tom Says:

    I have the 2009 G10. It does not have VieraCast – and so no VieraCast button. Does anyone have an alternative method to trigger the software update? Have tried software update in the setup menu but nothing doing.

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  5. AT LONG LAST Says:

    What about 2009 blue ray players

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  6. John Emerson Says:

    Any news on Pany Z81 (2008) owners. Is end of September still on???

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  7. E McGuinness Says:

    My TX-L37G10 (bought Aug 2009) doesn’t have VieraCast so how am I supposed to get i-player?

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  8. E McGuinness Says:

    On another forum a Panny owner has said that he’s heard directly from Panasonic that the Over The Air updates commence 7th until 13th Sept for the G10’s and 20th – 24th for the G15’s.

    So looks like those of us without VieraCast in their TVs have to wait just a bit longer but the update will then happen automatically. Just check you have the ‘Auto Update’ option switched on.

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  9. Justin Says:

    I’ll be checking VieraCast on my G15 later then…

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  10. Al Catraz Says:

    got my hopes up there for a minute – but the g10 has no viera cast button
    :(
    …still, only a week to wait then… until someone at panny decides to delay it yet again…

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  11. Neil Says:

    @10 – Al, Shouldn’t be long to wait for your OTA update, well worth it and really good to finally have iPlayer. My home broadband download speed averages 6.8MB, noticed the Higher Quality feed dropped out earlier on in the evening but after midnight was stable. I presume my ISP is doing some sort of traffic management to control the contention during busy periods.

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  12. Ian H Says:

    Well its been a long time coming but it finally works!

    Quality is not full HD, even on Higher Quality option, so I would be interested to know what resolution they are broadcasting at.

    It all seems to work fine, although I have noticed a few hiccups when you try to rewind.

    A good addition to Freesat and I hope that more come down the line.

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  13. Tony Hales Says:

    @12
    The higher quality option appears to be around SD resolution certainly not HD but I don’t think it was claimed as such was it. I am pretty happy with it as long as there is enough bandwith left on my up to 8 meg broadband.

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  14. Paul Says:

    That is good news for Panny owners.

    As an aside and totally off topic [sorry Admin], Vintage TV was added to the EPG about half an hour ago and I believe it launches at six this evening.

    Regards

    Paul

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  15. swjoduk Says:

    I am not sure what all the fuss is about. I have had Iplayer on my Bravia for months now and find that sometimes shows wont play and sometimes the sound doesnt match up with the picture by a few seconds.

    Maybe its my internet connection but I think it might be Iplayer itself?

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  16. admin Says:

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  17. Paul Says:

    @Admin

    Thanks. Should have gone to SpecSavers!!!!!

    Regards

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  18. Lone_Rider Says:

    Well, good news for 2009 Panny owners, but I was in the first wave, buying my Panny TV in 2008! So I guess, I still have to wait….. :-(

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  19. gamecat Says:

    Is there a ETA for iPlayer on the DVD/Blueray/HDD Freesat recorders ? In the process of jumping from Sky and need to decide whther to go Panny or Humax

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  20. Mark Coley Says:

    Have Panasonic released a file so we can update the 2009 G10s via the card slot? I upgraded mine to 1.612 after I bought it this way. Having said that if someone had the file I’m sure they would have mentioned it!

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  21. Chris Woodhouse Says:

    Does anyone know what the position re G20 sets is? I bought TX-L32G20B last month and would like iPlayer on it.
    TIA
    Chris

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  22. Chris Says:

    At Last…………. just running the software update now…..

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  23. DavidUK Says:

    I have a Panasonic TX-L32G10B TV on my control I have Viera Link and Viera Tools buttons. When I try either I get Feature Not available. Do I have to turn the feature on or do I not have it, if this is the case will I get the over the air download?

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  24. Richard Says:

    Great! Now how about Skype ?

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  25. Chris Says:

    @23 sound’s like you do not have the Viera Cast feature, I have a 46″ G15, looks like it’s only these slightly higher spec 2009 TV’s that have been updated for iplayer at present

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  26. Chris Woodhouse Says:

    Just checked my TX-L32G20B and it’s at version 2.408 and iPlayer Beta is there :-) Testing it on Life and Death of Peter Sellers. We only have slow rural connection. Took q minute or two to cue up, but working fine at SD at about 400k.

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  27. Rozzo Says:

    As per posts 6 and 18, the early adopters with 2008 sets “Z81″ series were promised end September by Panasonic via news on this forum.

    This was the schedule they announced on 5 May 2010 and it looks like Panasonic are currently about a month overdue. Let’s hope they keep to the intervals below then we will all be upgraded by end October/Nov at the latest.

    “we have received confirmation from Panasonic that the following schedule is in place for the launch of BBC iPlayer on their Freesat enabled televisions and Blu-ray/DVD receivers:

    2010 manufactured Viera televisions: Available already
    2009 manufactured Viera televisions: End of July 2010
    2008 manufactured Viera televisions: End of September 2010
    2010 manufactured Blu-ray/DVD receivers: End of September 2010
    2009 manufactured Blu-ray/DVD receivers: October 2010

    *the schedule is subject to successful testing and software stability”

    PS I wonder how long it will take for Panasonic to enable ITV Player after that is released on other systems?

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  28. David Says:

    just updated my 15g took 10 mins but no iplayer on bbc1????

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  29. Rozzo Says:

    28 Have you got the red button in the top right?
    If not, try turning off subtitles/any other screen displays.
    You could also try to get it via BBC2 or BBCHD.

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  30. Mark Hewitt Says:

    I’ve got a TX32LZD81 purchased in January 2009. One of the main reasons I went for this set was that it was promised iPlayer ‘soon’. Nearly 2 years later I’m still waiting.

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  31. david Says:

    Rozzo Says:

    September 2nd, 2010 at 12:35 pm
    28 Have you got the red button in the top right?
    If not, try turning off subtitles/any other screen displays.
    You could also try to get it via BBC2 or BBCHD.

    I have fixed it! as only have 1 sat cable , its conected to my panasonic blu ray recorder and conected to tv by hmdi and viera link when i took the sat out and conected to my tv it worked! ….come on panasonic upgrade my blue ray recorder now!

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  32. E McGuinness Says:

    I’ve been trying to update the firmware for my SC-BT200 Blu Ray system. It’s downloaded it and loaded it up – now the front panel simply says – UPD5/5 – and has been just sitting like that for about 15 mins. Is it still updating? What should happen next? Thanks.

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  33. admin Says:

    @E McGuinness

    This post and forum relates to Panasonic Freesat products, which your SC-BT200 isn’t, so you might get more help over on avforums or from Panasonic tecnhical support.

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  34. Mozer Says:

    I have just purchased Panasonic TX-L37V20B & set up with Wireless Dongle but every time I switch off TV, wireless connection is lost when I next switch on & have to go to setup menu switch to wired wait 1 min then switch back to Wireless again & wait for it to reconnect! Is this normal for this model?
    Have replace Dongle & USB cable No change, supplier changed TV & same problem continues.Any ideas

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  35. E McGuinness Says:

    Apologies, Admin. I misunderstood – when I read that it was available via VieraCast I thought you could get it by using the VieraCast on a home cinema system.

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  36. Justin Says:

    Had a play with it, and I must say that I’m pretty pleased. I live out in the sticks and only get 1.5Mb broadband at the most and I was able to watch with high quality selected. I know this may not always be the case, but even on low quality on my 42″ set it is watchable :-)

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  37. Ernest Saberton Says:

    I have a panasonic dvd recorder withfreesat built in and a panasonic tv tx-26lxd60 how can I recieve bbc i player.

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  38. Tom Sedge Says:

    Great to hear that I’ll get the OTA update soon on my 2009 G10 and so be one step closer to iPlayer.

    However, I cannot get the Ethernet port to work. I have a HomePlug with cable and have tested that my laptop can connect directly over the cable, but when I connect it to my G10 and go into Network Setup, it cannot connect using either Auto IP or a static-assigned one. I either get “Unable to assign IP address” or “Gateway did not respond”. The link light is on the HomePlug but the TV just cannot seem to get connected.

    Does anyone have any ideas? Do I need a software update to enable the Ethernet port? Thanks.

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  39. Tony Hales Says:

    @37
    See post 27. You will have to wait until the end of Sept/Oct when Panasonic release the iPlayer firmware for your recorder.

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  40. Adrian North Says:

    Re post 30. I am in the same boat TX-32LZD81 purchased Jan ’09. Still no iPlayer.

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  41. Peter Says:

    I have the update to Viera Cast and updated it, got twitter in viera cast, but as I dont have a freesat feed i cant get it. Come on panasonic if it is an update to viera cast the show it on the viera cast, why does it need a freesat connection?

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  42. John Thurston Says:

    Help please. I have TX46G15 and have been trying to update software for i player but I am unble to connect to server. Software version is 2.013; I used to have usual Cast functions but they have gone and are trying to force the update which fails for lack of connection to server. My TWONKEY connection to PC works fine through the same Devolvo plugs.

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  43. Al Catraz Says:

    41. this is not panasonic’s fault – this is a service provided by bbc thru software transmitted via the freesat service, so if you want it, you’ll need a freesat receiver!

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  44. John Thurston Says:

    Thanks but the set does have a FreeSat HD tuner and I receive good HD pictures on Freesat as well as FreeView

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  45. John Thurston Says:

    Sorry please ignore/delete my comment 44. I thought 43 answer referred to my 42 question. my fault.

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  46. MikeA Says:

    No sign yet of any Panasonic OTA update for G10s or G15s listed on the DTG web site. Come on Panny do not keep us waiting any longer – I cannot wait for the 7th!!!!! (lol)

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  47. Al Catraz Says:

    MikeA: yes, that was the first thing I checked this morning! – sad, eh ;)

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  48. Brian Clements Says:

    Mozer said
    I have just purchased Panasonic TX-L37V20B & set up with Wireless Dongle but every time I switch off TV, wireless connection is lost when I next switch on & have to go to setup menu switch to wired wait 1 min then switch back to Wireless again & wait for it to reconnect! Is this normal for this model?
    Have replace Dongle & USB cable No change, supplier changed TV & same problem continues.Any ideas

    I have exactly the same problem and work around it in exactly the same way.

    Any ideas?

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  49. Richard Crichton Says:

    According to this review http://www.avforums.com/review/Panasonic-V20-TX-L37V20B-37V20-HDTV-LED-LCD-Review.html there is no problem connecting.
    Suggest you contact Panasonic customer support.

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  50. admin Says:

    Information from Panasonic (DTG now confirms this):

    I am pleased to confirm that the planned update for the BBC iplayer service (Beta version) for 2009 Panasonic Freesat televisions has been released on Viera Cast.

    The 2009 televisions with the Viera Cast feature can access the Viera Cast service to prompt for the download. After successfully updating, the service should be available via the BBC red button service on Freesat. Those
    2009 televisions without Viera Cast should be able access the update on the 7th September through an over air download (OAD).

    To clarify, to receive this service you will require a Freesat satellite and broadband connection to the TV.

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  51. Al Catraz Says:

    Panny have updated their info on the DGT web site:

    http://www.dtg.org.uk/industry/download_schedule.php

    …fingers crossed!

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  52. Al Catraz Says:

    …although it looks like the only change is putting an end date of tomorrow on the currently available update for a different model.

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  53. Roger D Says:

    Oh great and what about those, like me, who bought a Panny in 2008? Any good news for us?

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  54. admin Says:

    Doesn’t appear to be any news on 2008 models yet, but suspect the technology didn’t account for it as much, so might need more development.

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  55. Vincent Says:

    Does anyone know if we can use the listen again facility for the radio through the iplayer beta on a panasonic? thanks

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  56. MikeA Says:

    From the DTG site it now appears that there is an OTA download there for Panasonic G10B series to upgrade software to version v1.617 . Just tried it but my G10 is still saying that it is up to date with v1.603. Any one done this successfully yet?

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  57. Al Catraz Says:

    just tried it on my G10B too – no update either.

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  58. The Horse Says:

    Me too, and nothing. Simply says V1.612 is up to date.

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  59. Mark Coley Says:

    Mines still at 1.612 (it was updated via an SD card just after I bought it)…

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  60. Al Catraz Says:

    I presume we have to wait until the previous panny update stops transmission so the new one can start (non techy, so no real idea!) – perhaps at noon…

    Anyone with any knowledge on this care to put us saddo’s watching the “searching for update” screen every half hour out of our misery?

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  61. admin Says:

    Essentially Panasonic in agreement with DTG have to release the new version and replace the one currently available; this can happen at any time during the day or night, but 11am-12noon is a common time used for updates of previous manufacturers.

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  62. Al Catraz Says:

    thanks Admin – I’ll go and have a cup of coffee then… let’s hope the waiting is worth all the effort!

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  63. MikeA Says:

    thanks Admin – good news, getting really excited now!!! (lol !! )

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  64. Richard Crichton Says:

    @56,57,58,59
    G10B end date is the 13th which is next Monday. It is G20B and V20B today.

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  65. Richard Crichton Says:

    Sorry please ignore my previous post. G10B starts today and ends next Monday. Doh! Why such a short window I wonder.

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  66. Tony Hales Says:

    What happens if your away till after next Monday and miss the window?

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  67. Al Catraz Says:

    66 presume the update will eventually be downloadable onto an SD (as 59 did to get to 1.612), but how long that will take to come out is anybody’s guess.

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  68. Al Catraz Says:

    update is there!!!!! whoopee

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  69. Al Catraz Says:

    it works!

    took approx 20 minutes from start of download to “update successful” message with several scary “don’t switch off your TV!” minutes when you hope you’re not going to get a power cut, but I’m now watching in high quality – looks excellent on the panny.

    one very happy bunny!

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  70. Chriscdr Says:

    It works! Just updated, took about half hour. Quality quite good, not sure if quality depends on what program ur watching?

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  71. MikeA Says:

    Update done, running my G10B at 1.617 now took about 20 minutes in total. All seems to work ok just had iplayer up and running. Will test more later- now some work. Thanks to the admin on here and also to Panasonic. Looking forward to ITV player later in the year and please Panny try not to take so long over the update (if required) this time! Mike

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  72. Fergus Says:

    Er, how are you guys accessing iPlayer?
    I have updated by G10B to 1.617 but I can’t see any sort of iPlayer option in the guide or through the red button.

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  73. AndyW Says:

    As the DTG up-date for Panasonic PAL 09: G10B series, v1.617 runs from 07-09-2010 to 13-09-2010 is there a chance that the older (2008) owners will get their up-date next week (I assume that Panasonic only have one software up-date transmission stream)?

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  74. Al Catraz Says:

    72 Fergus: Have you connected your TV to your internet router? If not, you won’t see the iplayer option when you press the red button.

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  75. Fergus Says:

    Yes Al, it’s all connected up (it’s how I downloaded the firmware update).

    However, having just checked the thing again it seems to have lost the connection after updating. Unplugging and plugging the cable in again has done the job.
    “iPlayer Beta” now shows up under the Red Button goodness.

    Cheers.

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  76. Neil Says:

    Glad everyone is enjoying iPlayer on their 2009 Panasonic sets. I updated my V10 and V15 model’s last week via Vieracast, been away and only had a brief play for half an hour afterwards before I returned this weekend. Very impressed at the quality, especially on the higher bitrate streams, and can see it getting a fair bit of use. 4OD would also be good but doubt we’ll see this in the short-term, ITV Player will be a welcome addition though too.

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  77. DavidUK Says:

    Yes at last it’s working 100%. Didn’t check as I had to borrow the Plug in unit from my laptop and the wife wanted it back, but will it work for ITV Channel 4 and other catchup services?

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  78. Al Catraz Says:

    77 Not yet. ITV coming soon – no announcements for other service providers.

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  79. robert Says:

    downloaded the bbc iplayer now i’ve got to go to maplins now to buy a pair of 200mbps homeplugs so i can view the player, should cost around £80

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  80. Gary Says:

    Just tried my 2009 50G10B and it said that 1.612 was up to date? Do you have to try several times?

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  81. Mark Coley Says:

    I went to BBC One on Freesat and went to the update menu and started it searching. Within about 5s it said the update was available. It’s now downloading.

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  82. Gary Says:

    Which update menu, the one in “system update search now”? Tried that and still says current version is up to date?

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  83. Mark Coley Says:

    OK, all done. Hi res version much better – no thin black bar around the edge. The sharpness of the menu screens is not very good though – it as if the digital image has been converted to a component signal, then resampled for display on a digital screen. There are ringing artefacts on the white letters. The aspect ratio is only correct when set to 4:3 too. Panasonic obviously haven’t decided to make the MHEG graphics work at 1920×1080, even though this is the native resolution of the screen.

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  84. E McGuinness Says:

    Quite impressed. OK it’s not perfect, ‘Higher Quality’ equates to SD on my TV. But when you consider that you get all this from the BBC plus all the radio, TV channels and web site for 40p a day it’s a steal. Spend some time abroad and watch their TV and you will realise this.

    Of course, the BIG question is why should you be compelled to pay the licence fee.

    But I digress……

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  85. Al Catraz Says:

    82 Gary: yes, that’s the right place for the update search – any success yet? it should find 1.617 within a few seconds, and you simply hit the OK button to start the update.

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  86. Jonp Says:

    @82 & 85

    I left set in standby all yesterday pm with auto update set.
    This did not happen automatically as expected and I had to “force” the update as you have done?

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  87. Gary Says:

    Still no luck, I think it might have something to do with the fact that I have “no signal” on channel 999 (Freesat info). This all started when I recently replaced the LNB. Will do some adjustments (weather permitting) and try again.

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  88. Tom Sedge Says:

    I’ve got the update but still can’t use iPlayer as the Ethernet port won’t connect to my network (see #38). If I unplug the cable and plug it into my laptop with wireless off, then I can connect immediately but the TV cannot see it.

    Any ideas?

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  89. Neil Says:

    Tom – have you set the TV’s network settings to DHCP (ie auto IP assign) or is it on ‘manual’?

    Selecting DHCP or ‘auto’, if it’s labelled as such, should resolve that one.

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  90. Al Catraz Says:

    88 Tom: If the ethernet cable works with your laptop, and all yout network settings on yout TV are set to “auto”, then it sounds like you may have a fault with your TV.

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  91. Neil Says:

    Tom, check your Ethernet cable is a “straight through” rather than “crossed” type, this is usually denoted on one or both of the RJ45 connectors. Traditionally crossover type cables were used for connecting two computers directly whereas a PC or other peripheral (in this case the TV) connecting directly to a Router or switch (Hub) would use a straight through wired type cable.

    Most new’ish PC’s have the intelligence to switch Tx and Rx on the RJ45 line-driver chip if a crossover cable is thus used where it shouldn’t and can explain why your PC works but TV doesn’t. Also, when you connect the TV check if the port LED’s flash on the router to indicate a transfer of traffic.

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  92. Tom Sedge Says:

    Hi Neil and Al Catraz,

    Thanks for your help. I’ve tried with four different cables, all straight through and it still doesn’t work. I’ve tried auto and manually assigning addresses, and neither work. The odd thing is that the link light is on for Ethernet (on my home plug), it comes on when the TV comes out of standby. I can’t see a link light on TV, maybe it doesn’t have one.

    So I think maybe it is a dud, but I’ll try soon by relocating my router to bypass the HomePlug in case there is an incompatibility.

    Many thanks for your advice.

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  93. Tom Sedge Says:

    No good straight into the router. Weird because the link light is flashing, as if there is traffic there.

    Before I give up on the TV, I’ll double-check my router settings and see if there’s anything that might cause trouble. Does the TV try to connect to a specific site or port?

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  94. Neil Says:

    The TV should try and connect to the router, which if auto DHCP assignment is set on the TV the Router will then allocate the TV it’s own IP address (something like 192.168.2.1).

    Can you connect to the Router’s Management HTML page via another PC connected to the same network and see what connections and IP addeesses are currently assigned. If your PC and TV are the only two items connected then there should only be two connected devices, if an IP address is shown for both then the TV is set to get the Router to auto-assign it’s IP. What Router are you using?

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  95. Gary Says:

    A minor tweak on the LNB has improved signal quality, I now have a good signal on the data channel 999/freesat and have successfully downloaded the new firmware.

    I am quite impressed with the both the quality (given I am viewing on 50″) and speed of the iplayer – only a few minor bugs from my limited exposure.

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  96. Tom Sedge Says:

    Neil, DHCP is on the router, but the TV doesn’t show up when it tries to connect. My laptop does. The router is a standard O2 wireless box and works fine with all my other equipment (wired and wireless).

    I guess maybe it is a dud. :(

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  97. Neil Says:

    Sounds rather odd, maybe it could be faulty? Are you sure your running the latest version of Firmware?

    Something else to check would be that one of the eight pins on the RJ45 socket hasn’t got accidentally bent within the socket. I had this on a Network Switch once, a small precision screwdriver cured the problem.

    What’s the exact model of TV? Have you tried a full factory reset?

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  98. Tom Sedge Says:

    It is upgraded to 1.617. I’ll try a factory reset and checking the socket later on this weekend. Thanks for your continuing help.

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  99. Phil H Says:

    Well the iPlayer update has hit my screen, which may be great, but I’m now having difficulties with the ‘Skip unwanted channels function’. Settings won’t save either when you go to standy or power off the display.

    Anyone else with the same issue?

    Panasonic give, they take away!

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  100. TerryC Says:

    Yes. I have the same problem ( post 99 ). Have upgraded to 1.617 but now the ‘skip unwanted channels function’ won’t save for me either.

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  101. Al Catraz Says:

    Panny have revised the OTA update today (this week will be for the Z1B series) , so I guess some of you chaps still waiting will have some joy later today (the g10b update started about 11:30 last week).

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  102. Nat Says:

    Panny have revised the OTA update today (this week will be for the Z1B series)

    – Is that the 2008 models?? – if not do we know if and when this might happen.
    thanks guys

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  103. jem2369 Says:

    Only bought my TC32G10B last week. Just managed to connect to my satellite dish and Ethernet today (13th Sept 2010), but it looks like I’m too late for the 1.617 firmware upgrade. I can receive freesat channels ok and connect to network, but when I try and force the upgrade it still claims 1.612 is the latest and is uptodate. I guess there will be others like me as the G10 model is still available to buy new in the shops, so why have Panasonic closed the upgrade, when others have it as open. Anyone hear of a way to do the upgrade manually?

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  104. Brian Damage Says:

    @102 Nope. Doesn’t look like it’s the 2008 update. :-(

    (Not unless they’ve forgetten to start transmitting it)

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  105. David Scott Says:

    I successfully downloaded the 1.617 software to my 2009 Panasonic TX32 G10B from Freesat two days ago and moved the ethernet cable from my Pansonic DMR XS350EB recorder (through which I previously had been successfully accessing Vieracast) When pressing the TV red button to view BBC i player, the “connecting” message appears fotr about 20 seconds followed by the “due to a technical problem we are not able to etc etc” message. Checking the network setup menu, it searches and connects, but immediately drops that connection on exiting the menu, so no iplayer. Is there a glitch or is there another explanation?

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  106. Graham Says:

    For all you with G10 models my guess is that Panasonic will alternate the BBC iplayer update between G10 and Z1 tv’s this is because they only want to pay for one enginnering over air upload slot. Z1 update only lasts until 16/09/2010 so grab it now. Guess updating will only get worse once 2008 model tv’s and recorders are finally added.

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  107. Jonny P Says:

    I upgraded to 1.617 via the satelite dish last week on my TX32G10B, but can’t get the i player to appear on the red button list ! Have spoken to panasonic support people a number of times who eventually told me to do a shipping condition reset so that the upgrade would properly install. Did this but still nothing appears. Pretty much given up on it now. Any suggestions ?

      Quote

  108. David Scott Says:

    Re. my 105 above. Today, I took the bit between my teeth and did a “shipping reset” on my G10B as suggested by Jonny P 107, and it seems to have worked, the red button now putting up BBC iPlayer Beta at the bottom of the list. Thank you Jonny. I do hope it works for you and probably for all the others who have purchased this otherwise splendid television.

      Quote

  109. Al Catraz Says:

    107 Jonny P: have you checked your ethernet cable conected to your router? One of the first things the tv does when you hit the red button is check the connection – if it’s there, you’ll see the Iplayer Beta option at the bottom of the first page, if it’s not working you don’t see the iplayer option.

      Quote

  110. Al Catraz Says:

    Panny are changing the OTA update again today. It’ll be version 2.303 for “PAL 09: V10B-LCD Series” from 16th – 20th.

      Quote

  111. Al Catraz Says:

    … which I assume is the same update they made available early via veiracast as per the subect of this thread.

      Quote

  112. Tim Ashelford Says:

    iplayer works on my V10, but sound and video seems out of sync a little.

      Quote

  113. Brian Damage Says:

    Has there been any official word from Panasonic about the 2008 update, since May?

    Seems like ages ago… Chances of them still being on track? Gotta be slim.

    Maybe we should try to predict a date! The winner could get a prize donated by Currys, Dixons, Amazon, Comet, John Lewis, Laskys, Maplin or SatBuyer!

    (My guess is 22nd November)

      Quote

  114. Roger D Says:

    @113
    I sent Panansonic an Email at the beginning of the week asking about the 2008 update. No reply as yet and I’ve had my set since August 2008, so it would be nice to get iPlayer this year!

      Quote

  115. Jonny P Says:

    109 Thanks Al Catraz. I was connecting the ethernet cable to a port on my router that wasn’t enabled. Once I connected to the main port (normally used by my PC) the i Player beta appeared on the list. Hooray ! Works pretty well. Navigation is a bit slow, but can’t complain about picture qulity on the high quality setting.

      Quote

  116. Brian Damage Says:

    @114 Yes – this year would be nice. Please let the rest of us ‘early adopters’ know if you get a reply from them.

      Quote

  117. Dan Says:

    @114 Yes – this year would be nice. Please let the rest of us ‘early adopters’ know if you get a reply from them.

    + 1

      Quote

  118. Brian Damage Says:

    From http://www.freesat.co.uk:

    “Panasonic G15 2009 models will receive the software update from 20th September

    Panasonic 2009 freesat+ Blu-Ray players/recorders tbc

    Panasonic 2008 TVs tbc

    Sagem HD: tbc”

      Quote

  119. AndyW Says:

    A question for Panasonic / Freesat – does the statement “Panasonic 2008 TVs tbc” mean “Too Bloody Complicated”?

      Quote

  120. Roger D Says:

    @116, @117.
    Well it’s been a week and no reply from Panasonic, so I have sent them another EMail regarding 2008 models.
    @119. You could well be right!

      Quote

  121. Nat Says:

    Thank you Roger D
    (on behalf of all of us 2008 owners)

      Quote

  122. Roger Says:

    TX 32LZD81 email to Panasonic not answered in two weeks…..Still await up date on I Player…..

      Quote

  123. Roger D Says:

    In a vain attempt to apply presuure, I have Emailed Panasonic again today regarding the 2008 models. Interestingly, when the Email has been sent, the follwoing message appears:

    Thank you very much for your enquiry

    We endeavour to respond within five working days, however, at some time busy times of the year, this is not always possible. In the meantime, please visit our support pages where you may find the information that you require.

    LOL

      Quote

  124. Dan Says:

    @ Roger D

    Yes same message for me too, I remember it took 3 emails and alot of waiting for their last reply to me!!

      Quote

  125. Roger Says:

    Auto reply again, Sept 7th and 20th but still no way to update the TX 32 LZD81…..

    Problem no real prople/engineers to ask…..I got a TV
    Panasonic as it was the only TV with Freesat tuner built
    in…..

    So we wait again…….

      Quote

  126. Roger D Says:

    I have today received the following from Panasonic:

    Thank you for your e-mail enquiry.

    In response, the update for the BBC iplayer for the 2008 Freesat televisions should be available soon. Unfortunately Panasonic do not have the definite dates for this at present, but your TV should automatically detect the update when it is released.

    To clarify, to receive this service you will require a Freesat satellite and broadband connection to the TV.

    We thank you for your patience in this matter. If you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

    Kind Regards,

    Chris Swatridge
    Customer Communications Advisor
    Panasonic UK Ltd

      Quote

  127. Roger Says:

    OK Roger D……….Many thanks, so we will see what the
    future brings………..

      Quote

  128. Nat Says:

    that sounds promising – thanks again Roger D

      Quote

  129. Brian Damage Says:

    @126 Thanks Roger.

    (“Soon” but no definite date. Hmm… The positive side of that is they didn’t say never. Apart from that, it sounds like they’ve no idea when)

      Quote

  130. Patrick Says:

    I left my TX32G10B on standby a week ago and the BBC iplayer was downloaded by next morning. My connection to broadband is through two “Solwise home plugs” and it works perfectly. The quality of the picture using the higher quality download is very acceptable.

      Quote

  131. Rozzo Says:

    Thanks Roger D and others for pressing an answer out of Panasomic on the 2008 models.
    Quite an achievement really. Let’s hope Panasonic get the update working and released soon.

      Quote

  132. Carl Goss Says:

    I’ve always worked on the basis that a loyal customer that has been with me for a number of years is even more important than a customer who has only just come on board, particularly when that customer has bought into my new technology early, paying the top whack price. When Freesat was offered by Panasonic back in 2008, loyal Panasonic customers were excited by the prospect of promises of future iplayer/net integration via the Vieras, so we dug deep and paid the premium. Who honestly would have believed that we would be probably the LAST to be updated, far cheaper manufacturers provided iplayer fuctionality months and months ago. Manufacturers who put their loyal customers on the back burner, and leave them there with absolutely no feedback, are liable to find themselves with that loyalty taken away. Panasonic should hang their heads in shame. And this for a Japanese company who I thought were far more customer focussed, and frankly they missed a trick… 2008 viera owners are likely to be the next to upgrade.

      Quote

  133. Dan Says:

    I’ve just spoken to Panasonic on the phone and the representative stated that my PZ81 which I bought in 2008 was never designed for iPlayer! I promply told him that it is in the Freesat specifications & because of this LG are curretly ‘compensating’ their customers. He enquired where I had bought my set and suggested that I take it up with the retailer. He stated that any possible future firmware for the 2008 range would take months of developement where upon I asked him to comment on the date released by Panasonic of late September. That, he said, is mearly a possibility and that date shouldn’t be taken as literal. I’m gobsmacked at Panasonic’s attitude to someone whose been a loyal customer for many years.

      Quote

  134. Rozzo Says:

    Dan
    My experience of customer services is that they are the last to find anything out within the company.
    Plus we have the right to be treated knowledgeably and with respect for the promises made and our early investments.
    Carl Goss
    I suspect Panasonic think if they ignore us long enough we will just buy their newest sets instead. But we won’t, will we! What we will do is require them to replace our 2008 sets with 2009 or 2010 versions F.O.C. which provide the functionality that was promised.
    I don’t want to be offered a separate receiver (as per LG) I have enough boxes already connected and want the tv to work in the promised integrated fashion.

      Quote

  135. Nat Says:

    PZ81
    Page 56 of the manual says the Ethernet port is there
    “to use Network services for Freesat”

    … come on Panasonic!

      Quote

  136. jezB Says:

    I too have a 2008 model, and am also tiring of waiting. I now wonder whether 2008 model Freesat televisions have enough computer program within them, to hold the new software needed to implement Iplayer?

      Quote

  137. Stretch Says:

    Hi, I have a 2009 G15 and when I press VieraCast it just takes me to the usual YouTube etc. There are no prompts to download s/w. Am I missing something?

      Quote

  138. Stretch Says:

    Aha, scrub that, it now works.

      Quote

  139. bigjc Says:

    I have a 46″ 2008 freesat model which I bought with a Panasonic blue-ray home cinema and have been waiting for the i-player upgrade. I am about to buy a further TV early next year, I have been buying Panasonic for years and bought their first Viera plasma model but given their attitude to loyal customers there is no way I will be buying Panasonic again.

    Sony and Samsung are both making better looking and equally impressive LED machines with good internet features. Panasonic should have looked after 2008 customers first (they have waited longest) then 2009 and finally 2010. Shame on you Panasonic, you used to be great.

      Quote

  140. Roger D Says:

    I see that Panasonic have today updated the info on the DTT Receiver downloads for the 20th – 28th September for the following:
    PAL 09: G15B series & V10B PDP series. I couldn’t get my 2008 model to update so I’m not sure to which model this applies.

      Quote

  141. Andy Says:

    At the moment Panasonic are updating their 2009 model TVs – and are still saying that there is no firm date to update the 2008 models – even though they originally indicated “end of September 2010″.
    I also note the response to Dan @133 where a representative said that “any possible future firmware for the 2008 range would take months of development” – so I am now wondering if my best recourse is to approach john Lewis (where I bought the TV, with a 5 year warranty) to request a refund! I have had the TV connected to my home network since purchase as the manual included Network setup details – and have been waiting for the promised Freesat connectivity ever since. maybe if all 2008 customers requested a refund / replacement against the trade descriptions act, Panasonic would put some more effort into resolving these issues?

      Quote

  142. Carl Says:

    I cannot believe that Panasonic can look at the list of iplayer enabled Freesat TVs and boxes.. and not be highly embarrassed. They will be the last manufacturer to sort out their customers. What an utter disgrace.

      Quote

  143. Brian Damage Says:

    @141 I suppose you could try that, but personally I’d be unhappy if Panasonic were pushed into adopting the LG solution and give us all set-top boxes.

      Quote

  144. Roger Says:

    Email from Panasonic to day…….2009 TX 32/37 LZD81,
    should get down loads by OAD between 7th and 13th of
    September…..So still no Iplayer, so missed it ?

      Quote

  145. Syd Says:

    Look’s like I missed it also.MyTX 32/37 LZD81 is still waiting

      Quote

  146. Roger D Says:

    I got this Email today from Freesat in response to my 2008 iPlayer quuery:

    Thank you for contacting freesat. Ticket number 10620 has been answered below:


    Hi Roger

    We are still working with Panasonic and the BBC on the finalisation and release of the software update for the 2008 models, but will post information on our website as soon as possible.

    Many Thanks,
    The freesat team

    http://www.freesat.co.uk
    Tel: 08450 990 990

      Quote

  147. Roger Says:

    Ok thanks, so we may see it soon on our models….

    Roger

      Quote

  148. Carl Goss Says:

    I was interested in what it is inside the 2008 Panasonic models that might not be ‘good enough’ for the iplayer update. The ethernet side surely isn’t a problem, with the speed of operation required having been a set standard for a number of years. Memory I suppose might be an issue, although the main uplift in RAM (apart from the trend this last year) was again some years ago, when computers multiplied ten fold the amount of memory they had in them. CPU’s have been really quite fast for a good few years now, so how can it be suggested that the 2008 models are not up to it?
    If ayone has a more detailed idea of whats involved under the Panny’s bonnet, it would be an interesting distraction while we wait for this flippin’ update.. or not as the case may be.

      Quote

  149. Dan Says:

    I’m still awaiting a reply to my email. You can’t tell me they don’t have some idea of a date?

      Quote

  150. Dan Says:

    Finally got a reply –
    ISSUE RESOLUTION: Dear Mr Other,

    Thank you for your e-mail enquiry. Firstly, please accept my sincere apologies for the uncharacteristic delay in our response. Due to technical difficulties, we have been unable to provide a prompt response.

    In response, the update for the BBC iplayer for the 2008 Freesat televisions should be available soon. Unfortunately Panasonic do not have the definite dates for this at present, but your TV should automatically detect the update when it is released.

    To clarify, to receive this service you will require a Freesat satellite and broadband connection to the TV.

    We thank you for your patience in this matter. If you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

    Kind Regards,

    Chris Swatridge
    Customer Communications Advisor
    Panasonic UK Ltd
    PUK (Registered Number 01069148 England) Registered Office: Panasonic UK Ltd, Willoughby Road, Bracknell, Berkshire RG12 8FP

      Quote

  151. Roger D Says:

    Dan,

    Same response as I got on 21st September See Post 126

      Quote

  152. Dan Says:

    Yes I know, it’s the same useless email they sent me months ago when I first raised the question.

      Quote

  153. John Robins Says:

    Great news for G10/15 users. As a new G20 user I guess we will get it eventually.
    Anybody have the inside track on timing?

    Thanks for the great site with a variety of info

    John

      Quote

  154. Andy Says:

    I’ve just looked at the DTG Engineering Channel Over-air Download Schedule for Freesat and its dated “26th May 2010 10:29″ with no Panasonic downloads listed! I was hoping to see the promised (end of September) 2008 download for i-Player, or at least a re-send of the 2009 model downloads for people who missed out (@144 / 145). All in all a very unsatisfactory service for Panasonic customers.

    Andy

      Quote

  155. Roger Says:

    Email from Panasonic about my TX 37 LZD 81 in they
    state is a 2008 TV………..I got it in November 2009…So
    now see why I have not had a update……

      Quote

  156. Carl Goss Says:

    Re Andy’s comment; I saw this too. The DTG page seems to have regressed to Spring, to a state that it was at in May! The dates did change with all the Panasonic updates for the 2009 machines. Guess the DTG people can’t be asked… not unlike Panasonic themselves. Just for the hell of it I tried a forced update on my 46 PZ81, knowing full well that it wouldn’t.Well it was something to do!! I’m glad Panasonic are not a defence contractor. I just purchased a Panasonic Lumix camera like an idiot. The battery lasts thirty photos and gives up.

      Quote

  157. Andy Says:

    I’ve just read some posts on different forums that indicate the 2008 up-dates may happen in about 4 weeks time – but I’m not holding my breath! It appears that the software update released for the g10 (1.617) is now being called a “beta” version and a few issues have been reported – any users on here found any problems? And this appears to be why there’s no Panasonic downloads posted on the DTG pages now?
    Maybe once they’ve sorted these problems out the 2008 updates will turn up?

    Andy

      Quote

  158. Patrick Says:

    Andy, I have so far had no problems with the software update on my G10B (1.617). This was downloaded on 13th September. The picture quality is exceptionally good when viewing in the higher quality mode. My only complaint is with the BBC, as the one programme I originally missed and want to watch is “unavailable”.

    Patrick

      Quote

  159. Greg Says:

    I bought my G10 ex display and assume it is a 2009 model. I didn’t get my dish installed until after the satellite download for 2009 model. Does this mean I’ve missed the boat to update the software. If I have is there any campaign I can join because the availability of i player through Freesat was my main reason for getting it!

      Quote

  160. Spike Says:

    I also missed the oat for my G10 and now do not know when the next one may be. Will Panasonic may this update available on their website for an SD card update?.

      Quote

  161. Roger D Says:

    I see on the DTG that the following update is available from 13th – 20th October:

    PAL 09: G15B series & V10B PDP series

    I’m not sure what equipment this refers to, but….we’re getting there!!

      Quote

  162. Finchlean Says:

    If you want v1.617 update for your 2009 Panasonic G10 please call Panasonic UK 01344 476621 and register your interest.

    I missed the OTA download as I was away on holiday :-(

      Quote

  163. Rozzo Says:

    Guessing that Panasonic will retransmit all the 2009 series of updates before they do the 2008 models.
    so the G10 and Z1 could follow on in the next two weeks from the G15 and V10 being OTA’d this week.
    Earliest prediction then for 2008 Z81’s (or perhaps the 2009 recorders which are also without iplayer) would be 3rd November. That would match the info in post 157 by Andy!

      Quote

  164. Tony Says:

    If you miss a download the software is available from;-

    http://panasonic.net/support/consumer.html

      Quote

  165. Roger D Says:

    I see the Panny website now has the following

    When will my Freesat television be updated to use the BBC IPlayer service?
    To receive this service you will require a Freesat satellite and broadband connection to the TV.
    Support for Iplayer is dependant on the model of your TV:-

    2010 Models – Iplayer Supported

    2009 and 2008 Models

    I am pleased to confirm the following planned schedule for the update of the BBC iPlayer service on 2009 Panasonic Freesat televisions.

    G15 and V10 plasma: 13-20th October
    V10 LCD: 20-27th October
    Z1: 27th October – 3rd November
    G10: 3rd November

    A message will appear on the screen ‘A new software version has been found’. You will then need to follow the on-screen prompts.

    To clarify, to receive this service you will require a Freesat satellite and broadband connection to the TV.

    Please be aware this is subject to change without prior notice.

      Quote

  166. Nat Says:

    is the Z1 the 2008 model?

    thanks for sharing the info.

      Quote

  167. Rozzo Says:

    2008 models are PZ81 for plasma or LZD81 for lcd.
    I believe Z1 models were top of range 2009, so no definite news yet on 2008 dates!
    Assuming they mean 3rd to 10th Nov for the G10’s.
    So earliest “possibility” for the 2008 models moves out to 10th Nov.

      Quote

  168. Carl Says:

    Either a nice Christmas present for PZ81 owners or just another ‘turkey’ from Panasonic!

      Quote

  169. Nat Says:

    thats a shame…
    :-(

      Quote

  170. G3YBO Says:

    Just waiting for our day LZD 81 sets……

      Quote

  171. Liam Says:

    Just hope the LZD 81 will be in 2011.

      Quote

  172. Stoff Says:

    Andy – In answer to your question with regards ny problems with the beta version of 2.303, here’s one. It would appear on the G servies and definitley on my V servies the TV no longer remembers any channels your choose to “hide”. It worked before but now if you switch off (or even go on stand-by) the hidden channels reppear. A bit of a pain for me when it comes to BBC Alba and S4C but totally unaccapetable when it comes to trying to protect my young children from the 800 series channels (e.g. babe station etc). I have told Panasonic and they were already aware but did not appear concerned and did not offer any date for version 2.304 to deal with this bug. Poor response all in all.

      Quote

  173. EUGENE Says:

    do you need the ethernet plugged in to get the upgrade ? also I have a 32g10b
    is the upgrade day on us yet ? thanks

      Quote

  174. jezB Says:

    As regards 2008 Panasonic Freesat TV’s IPlayer update, I got an email this week, after enquiring a few days earlier.
    It seems to be the usual, not commital Panasonic “please wait” response………

    Thank you for your e-mail enquiry.
    In response, the update for the BBC iplayer for the 2008 Freesat televisions should be available soon. Unfortunately Panasonic do not have the definite dates for this at present, but your TV should automatically detect the update when it is released.

    To clarify, to receive this service you will require a Freesat satellite and broadband connection to the TV.

    We thank you for your patience in this matter. If you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

      Quote

  175. finchlean Says:

    Email from Panasonic today (3Nov2010):

    Unfortunately, the planned update for the BBC iplayer service for Panasonic Freesat G10 Viera televisions has been slightly delayed. This is due to the fact that further software has been required in order to cater for an additional service implemented by the BBC. This service is known as copyright protection system (CPS) on BBC iplayer material. The addition of this software is required to ensure on-going full functionality of the BBC iplayer.

    Panasonic sincerely apologises for the delay, but it is anticipated that the update will be available from the 11th November. However, again, this is subject to change.

      Quote

  176. Andy Says:

    I’ve had the same (or similar) response as @JezB from Panasonic Customer care (not sure their title is very accurate?) on several occasions and I’m getting more frustrated by the day! I believe that Freesat needs to remove the “beta” tag from the iPlayer service and force Panasonic (and the other stragglers) to deliver – its almost a year since the beta launch and my 2008 Panasonic has been on-line since the launch but with no delivered service!

      Quote

  177. Rozzo Says:

    it should be noted the G10s already have i-player! Why can’t Pan get on with the 2008 sets??? Always revisiting the newer one’s first is p***ing enough people off. Some are starting to return the 2008 sets even after nearly 2 years of use(less)!!!

      Quote

  178. devfaulter Says:

    I also have a 2008 tv (TX32LZD81) Got the following reply when enquiring about when I’m getting the iplayer update:

    In response, unfortunately there are no plans to introduce the BBC iplayer service to the Viera Cast feature as it is available on Freesat via the red button service on the BBC channels. Regrettably, there are also no plans to add any other on demand service to Viera Cast at present.

    Completely useless response, which didn’t answer my question. I didn’t ask anything about Vieracast – which I don’t even have (I have vieralink).

    Not impressed, Panasonic.

      Quote

  179. Dan Other Says:

    Just got this reply to my latest email –

    “ISSUE RESOLUTION: Dear Mr Other,

    Thank you for your e-mail enquiry.

    In response, regrettably Panasonic do not have the definite dates for the update at present, but I have logged your details and you should be sent an email when a date has been confirmed.

    We thank you for your patience in this matter. If you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

    Kind Regards,

    Chris Swatridge
    Customer Communications Advisor
    Panasonic UK Ltd
    PUK (Registered Number 01069148 England) Registered Office: Panasonic UK Ltd, Willoughby Road, Bracknell, Berkshire RG12 8FP

      Quote

  180. Andy Says:

    I’ve also just received the same reply as @Dan Other – maybe Panasonic are getting closer to releasing a 2008 model upgrade? After all, Christmas is almost here!!

    I also received a reply from Freesat, effectively saying that its nothing to do with them – “This would be an question for the BBC as it is a service provided by them. The BBC can be contacted on 03700 100 222 or through their website at http://www.bbc.co.uk” so I guess no one is responsible for this debacle? Ive now e-mailed BBC but they “regret that they cannot answer every query or detailed technical problem”!

      Quote

  181. Roger D Says:

    This is the latest on the Panny website:

    To receive this service you will require a Freesat satellite and broadband connection to the TV.
    Support for Iplayer is dependant on the model of your TV:-

    2010 Models – Iplayer Supported

    2009 and 2008 Models

    Unfortunately, the planned update for the BBC iplayer service for Panasonic Freesat G10 Viera televisions has been slightly delayed. This is due to the fact that further software has been required in order to cater for an additional service implemented by the BBC. This service is known as copyright protection system (CPS) on BBC iplayer material. The addition of this software is required to ensure on-going full functionality of the BBC iPlayer.

    Panasonic sincerely apologises for the delay, but it is anticipated that the update will be available from the 11th November. However, again, this is subject to change.

    We thank you for your patience in this matter.

    The BBC iPlayer service (Beta version) for 2009 Panasonic Freesat televisions has been released on Viera Cast. The 2009 televisions with the Viera Cast feature can access the Viera Cast service to prompt for the download. After successfully updating, the service should be available via the BBC red button service on Freesat.

    The update for the BBC iplayer for the 2008 Freesat televisions should be available soon. Unfortunately, Panasonic does not have the definite dates for this at present, however your television should automatically detect the update when it is released.

      Quote

  182. Dan Other Says:

    I wonder where I’d stand in returning my PZ81 to where I bought it for a refund?

      Quote

  183. Hypersonic Says:

    My latest info from Panasonic is that an upgrade release via Fressat is due on 15/11/2010 for the G10. It was planned for today but a further delay has occurred. Looks like it is getting pretty close.
    Interestingly Panasonic state that the 2009 and prior models were never intended to have iPlayer. They state that they are releasing an update due to public pressure,
    I asked what the purpose of the Ethernet connection was if indeed it wasn’t for iPlayer or full Internet.
    I suspect that on this basis Dan@182 wouldn’t get very far if he were to pusue the line that Panasonic were at fault for not releasing an update to enable his PZ81 to display iPlayer.

      Quote

  184. Jon Says:

    My G10 received a new Version 1.620 today. (Was 1.617 before)
    Does not seem to make any apparent difference to iplayer.

      Quote

  185. Dan Says:

    Well LG owners managed it.

      Quote

  186. Carl Says:

    2008 seems so long a go now… and still we wait. The daily routine of checking the DTG website in the forlorn hope that those letters PZ81 might just be lurking somewhere at the bottom of the Freesat section… but no. No it isn’t.. nor will it ever be I’m convinced… and why? Because Panasonic have never been any good at after sales service in my view. Of course I paid for one of the first top line Panny VHS machines, one of the first flatter screen Panny TVs, a high pixel count Lumix camera, a Panasonic HD camcorder, and all because the gentleman loves Panasonic products, but the aftersales has always been awful. I’ve no idea why they seemingly want to
    pee off all their loyal buyers. It makes absolutely no sense. For many, this iplayer debacle may well bring the end to the loyalty of an awful lot of Panasonic fans. It’s rubbish Panasonic.. rubbish!

      Quote

  187. barrie taylor Says:

    I contacted Panasonic on 27/10/10 to ask when my DMR BS850 would be updated for iplayer but they could not give a date.Is there any news of the update to bluray recorders? I am particularly annoyed because I bought this recorder this year thinking it was a 2010 model.

      Quote

  188. Dan Says:

    Ok, iPlayer isn’t an essential on my PZ81, however it’s a real sod you from Panasonic to all those of us who bought into Freesat at the start. When it next becomes time to look at buying/replacing any AV kit in my household, guess what Panasonic? You’ve just lost as loyal customer……not that you’ll care!

      Quote

  189. Chris Says:

    Still struggling to find news of a software upgrade for TX-32LZD81 from Panasonic. Is anyone aware of how to get iPlayer on this TV – nicely network enabled when released but still no obvious useful functionality such as iPlayer. End September 2010 has come and gone.

      Quote

  190. G3YBO Says:

    Yes I bought what I was told a 2009 TV……I now find it is
    a 2008 set……Feedback from Panasonic is not good….But
    most well know brands the customer is top on a sale but
    after care is very bad……….

      Quote

  191. Mark deakin Says:

    My g10 updated overnight and now includes iplayer. Woohoo

      Quote

  192. Al Catraz Says:

    191 Mark & 184 Jon: my g10 updated to v1.620 this morning too – I already had iplayer from an earlier update (v1.617), but I guess the latest update includes the copyright protection system (CPS) changes mentioned in 175.
    I only wish they’d update the epg to retain a mini TV picture and sound – every other manufacturer seems to manage it, except panny.

      Quote

  193. Andy Says:

    I raised my concerns with the BBC regarding the long-lasting “beta” tag being used on iPlayer for Freesat and it appears to be wholly Panasonic’s fault! – this is their reply:

    Thank you for contacting freesat. Ticket number 11129 has been answered below:


    BBC iplayer has been released to the public fully and is no longer in beta for the majority of freesat customers. However, you are right that it is still in beta stages for in-built Panasonic receivers, though this is solely down to the manufacturer themselves. When iplayer launched simultaneously on all devices Panasonic did not successfully update all of their products (ie. those without Vieracast). Therefore iplayer was delayed for these few freesat customers. It is an issue that the manufacturer is still working on and as such this service for Panasonic users is still in beta testing stages. If you would like to know more on when all Panasonic products will be able to receive the iplayer service then please contact them on 08448 443 852.

    Many Thanks,
    The freesat team

    http://www.freesat.co.uk
    Tel: 08450 990 990

      Quote

  194. eugene ellis Says:

    hi i have left my g10 plugged in with ethernet and i am still on 1617 , tried a upgrade but still says up to date , hopefully soon ?

      Quote

  195. G3YBO Says:

    Andy…………….Thanks for info from the BBC……Pity that
    Panasonic dont keep us up to date on products…..So as
    is said one day…………..Maybe…………

      Quote

  196. Greg Says:

    I left my G10 on standby overnight on 10th into 11th of November. I bought my tv ex display and was never sure whether it is a 2009 or 2010 model. I checked it late on the evening of the 11th and there was a message saying that it had detected a software upgrade. I followed the instructions and i player beta is now functioning. I’ve tried it on standard quality and it works fine. I haven’t tried it on high quality as I don’t think my broadband speed will be up to it. So far I’m quite satisfied with it.

      Quote

  197. Jon Says:

    @187 Barrie &193 Andy

    As the DMR BS850 / 750,s have Vieracast, what is holding back the release for these machines?

      Quote

  198. Carl Says:

    Andy well done. What an utter disgrace!
    Panasonic, hang your heads in shame! If that info gets out into the wider community, as it may well, it’s damage time for Panny.

      Quote

  199. Dave Says:

    I went out and bought a Homeplug adapter some months ago and check each morning to see if my Panasonic DMR-XS350EB Freesat+ recorder (with Vieracast & Vieralink) has updated overnight. No luck so far. Does anyone know if this model will ever be able to receive Iplayer, or am I living a dream?

      Quote

  200. Andy Says:

    Slightly off topic – but related, I think – has any one tried to access the Jobsite details on Teletext Page 986? All I receive is a message that a broadband connection is not available on my receiver, but I have broadband connected to my TV (Panasonic 2008 model). Is the set faulty, or is this related to the lack of an iPlayer software up-date?

      Quote

  201. G3YBO Says:

    Andy………….Does not work on my Z81 2008 TV….I to have it connected to my router….Maybe in the NEAR future…
    Its all to do with Panasonic to sort out with BBC…..

    Best Before Christmas

      Quote

  202. eugene ellis Says:

    hi i am still on 1617 software when i checked last night no iplayer, i have left my tv
    with a home plug in waiting since nov 11th for the upgrade ? i too dont know what
    year my g10 is , is anyone else still on 1617 and no i plater ? CHEERS

      Quote

  203. Greg Says:

    I’ve now tried it on high quality and I am quire impressed by the quality of the picture and the connection didn’t break down as I feared it might.

      Quote

  204. Jon Says:

    @202 eugene

    see posts 107,108 & 109

    They seemed to have 1617 and no iplayer and fixed it

      Quote

  205. Andy Says:

    Just looked at the DTG web (http://www.dtg.org.uk/industry/download_schedule.php) and there is now a weeks down-load for the Panasonic PAL 09: V10B LCD series v2.306 from 23-11-2010 to 29-11-2010 so no hope for 2008 Panasonic owners before December (not prepared to give a year!)

    This isn’t on – I’ve contacted Which and Watchdog – and will raise with other groups that may be able to embarrass Panasonic into better behavior.

      Quote

  206. Dan Says:

    @ Andy,

    Oh there’s a suprise! Personally I think that us PZ81 owners will never see iPlayer implimented on our tv’s. I also don’t think we stand a cat in hell’s chance of getting any recompence from Panasonic.

      Quote

  207. Andy Says:

    So we get ever nearer Christmas with no sign of i-Player for 2008 Panasonic TVs – the DTG web now shows a down-load for Panasonic PAL 09:Z1B Series TVs from 29-11-2010 to 02-12-2010 which I thought had already been done before – so they seem to be cycling through the 2009 range of TVs but are still ignoring / struggling with / don’t care about / can’t cope with * (please delete as you see fit – or add other possibilities) the older first customers for what was new technology.

      Quote

  208. John Emerson Says:

    My ethernet cable that was installed in January 2010 to feed my pany Z81 2008 model has now been moved from the TV to the Xbox I have had enough, cannot take anymore waiting!

      Quote

  209. Andy Says:

    Now the DTG web shows a down-load for Panasonic PAL 09:Z1B Series TVs from 29-11-2010 to 07-12-2010 – so no hope for all us 2008 model ownners for a few more days (or will it be weeks / months / years)? I’ve raised concerns with the ASA but don’t have much hope that they can hold Panasonic to account for failing to deliver what was promised!

      Quote

  210. Richard Says:

    According to Matt on the tx-32lzd81 page, Panasonic will not be releasing the update this year! I’m writting my email of complaint to Panasonic right now.

    http://www.joinfreesat.co.uk/index.php/televisions/discontinued-tvs/panasonic-tx-32lzd81

    Matt: “I spoke to Panasonic a couple of weeks ago. Originally they said it was going to be the end of September 2010 before iPlayer was available on this model, now they are saying early next year”

      Quote

  211. Matt (different one!) Says:

    I bought some netgear homeplugs back in December last year (for a bargain price!) which had been sat useless waiting for the update for the LZD series TVs.

    However, I’ve since bought a new PVR (3view) which now has iPlayer built in, so whilst I’d like the TV to be iPlayer’d up, its no longer a big issue for me. But if the Panasonic implementation ends up being anywhere near as good as the 3view implementation, it will most certainly be worth waiting for!

      Quote

  212. Andy Says:

    I have a reply from the Advertising Standards Authority (ASA) – but its of no use! They will only investigate / take action where adverts are less than 3 months old – so Panasonic failing to deliver the full Freesat standard functionality over a year after selling the TV is obviously outside of this time-scale!
    Any one got any ideas where I can try next?

      Quote

  213. Matt (different one!) Says:

    I don’t think you’ll get any joy with trading standards, advertising standards etc etc. Panasonic have sold you a TV which does meet the standards (certainly the standards as published). It handles Freesat HD, it uses the EPG properly, it displays a fantastic picture, it has a working ethernet port. The standards for Freesat HD do not say that it will work with beta versions of BBC iPlayer (or even non-beta versions for that matter).

    Fitness for purpose claims are also judged by how much use you’ve got out of the product, and given that iPlayer has only been available for less than 1 year out of the > 2 years that the product has been out, and that a reasonable person would assume that iPlayer usage would amount to only a proportion of expected use anyway, I doubt that any claim would have any substantial value.

    I suspect the people that are more peeved than anyone about this is the BBC, as it seems that the whole reason that they are having to keep iPlayer in beta is because Panasonic haven’t yet delivered working iPlayer-compatible firmware to their full range of Freesat HD products.

    Matt

      Quote

  214. Chris Says:

    Andy, it might be worth trying the UK European Consumer Centre,

    http://www.ukecc.net/default.asp

    they were a great help when I had a dispute with Skype.

      Quote

  215. Andy Says:

    Regarding my post @200 (and also see @3), I now have a rather unconvincing reply from Panasonic – see below. Can some helpful Panasonic TV owners (2008 / 2009 / 2010 models) check whether they are able to access Teletext Jobsite and post their results please? Then I can have another go at Panasonic’s inability to deliver what has been promised – which will strengthen my claim with them for resolution under the Sale of Goods Act. Many thanks in advance

    Andy.

    ISSUE RESOLUTION:

    Thank you for your e-mail enquiry. Firstly, please accept my sincere apologies for the uncharacteristic delay in our response. Due to technical difficulties, we have been unable to provide a prompt response.

    In response, the service is offered by Freesat and we are not aware of additional software required for the use of this service. I would suggest that you check your internet connection on your TV.

    I can suggest that you try resetting your router by disconnecting and reconnecting the cables or furthermore, by setting the television to manually acquire an IP address, saving those settings and then re-enter that menu to set the IP address to be acquired automatically (this re-sets the IP address).

    We trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

      Quote

  216. Carl Says:

    I note, like others, that the DTG site has put open ends to all the Freesat over the air updates. I guess that’s it for Christmas then. So no 2008 Panasonic TV update for us poor sods.
    Shame on you Panasonic.. shame! I’ll NEVER again support your new products by being an early adopter.
    My PZ81(the first TV with Freesat) is less than 2 years off the shelf, with an ethernet port that does nothing, despite promises and delivery dates throughout 2010.
    The BBC must be fuming at having to maintain the ‘Beta’ label allegedly because of Panasonics lack of ability/will to provide their customers with iplayer. Panasonic beaten by every little cheap TV manufacturer in town. Amazing!
    It’s really a disgrace and this whole debacle should be aired more publicly. Panasonic is well and truly off my future Christmas shopping lists.

    PS Andy Will check the teletext jobsite on my PZ81 tonight.

      Quote

  217. Andy Says:

    In reply to Carl (@215), the response from Freesat regarding the “Beta” status of iPlayer was that:
    “BBC iplayer has been released to the public fully and is no longer in beta for the majority of freesat customers. However, you are right that it is still in beta stages for in-built Panasonic receivers, though this is solely down to the manufacturer themselves. When iplayer launched simultaneously on all devices Panasonic did not successfully update all of their products (ie. those without Vieracast). Therefore iplayer was delayed for these few freesat customers. It is an issue that the manufacturer is still working on and as such this service for Panasonic users is still in beta testing stages. If you would like to know more on when all Panasonic products will be able to receive the iplayer service then please contact them on 08448 443 852″.

    The follow-on reply I got from BBC is:
    “Thank you for contacting the BBC iPlayer support team.

    I understand that you’re waiting to access BBC iPlayer content via your 2008 Panasonic TV.

    We appreciate your feedback and we’ve only tested iPlayer on the PANASONIC Freesat TVs: 2009 and 2010 models and are unable to give support for untested products. I’ve included a link below which may be of some interest:

    http://iplayerhelp.external.bbc.co.uk/help/where_to_get_iplayer/television/

    Nevertheless, I have fully registered your comments on this issue. They have been made available to those responsible for maintaining the BBC iPlayer service”.

    So the “beta” label is more a Panasonic label than a BBC / Freesat one!

      Quote

  218. Paul Says:

    Maybe if we raised the matter with Watchdog, that’ll get a rocket up their behind. Sent 3 emails over the last 3 weeks without reply.

      Quote

  219. John Emerson Says:

    In response to Paul (No.218) I also think “Which?” should be aware of the issue. Back in January 2008 “Which?” were excessively pushing the merita of Panasonic Z81, I player connectivity (which was just around the corner so they say?) and internet TV potential.
    8 marks out of 10 pushed me down this avenue as I was looking for a new TV and I was just about to buy a Sony.
    This is now nearly 2 years ago. The whole episode is poor and I feel I have been mis-sold the spec of the TV. TV is great but the whole experiance of not doing was was said with poor or zero communication has made my whole panasonic experiance extreamly flat. One lost customer but I guess they do not care.
    As said in previous comments the ethernet cable that was fitted from my router to the TV now is connected up to my Xbox, not ideal but at least I have got some use out of it!

      Quote

  220. John Emerson Says:

    Correction to the post above. It should read January 2009 which were premoting the merits of Panasonic Z81 TV

      Quote

  221. G3YBO Says:

    I also bought a Panasonic Z81 as many friends had them
    but also feel we have been had…………

      Quote

  222. Andy Says:

    I also now have no faith in Panasonic staff understanding how their TV Sets perform or which of their designed / promised capabilities actually work!

    In reply to my question to Panasonic regarding Teletext Jobsite access (also needs Internet network connectivity) – the “Customer Service Rep” response was:

    In response, the service is offered by Freesat and we are not aware of additional software required for the use of this service. I would suggest that you check your internet connection on your TV.

    I can suggest that you try resetting your router by disconnecting and reconnecting the cables or furthermore, by setting the television to manually acquire an IP address, saving those settings and then re-enter that menu to set the IP address to be acquired automatically (this re-sets the IP address).

    We trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    But Freesat told me that:

    It appears your Panasonic TV TX32LZD81 has yet to receive freesat broadband connectivity which will be coming soon in the form of a software update from Panasonic. We would advise contacting them for further information. I have provided the contact details for you below:

    Panasonic: 0844 844 3852

    So I am not sure whether they really know what is happening or waht they are doing?

      Quote

  223. Matt (different one!) Says:

    I don’t think you can judge by the response of one customer services operator whether panasonic “know what they are doing”. The iPlayer feature on the 2008 *81 TVs (of which I own one) is a niche feature. I strongly suspect that most (not all, I accept that) people bought the TV because it was the first with integrated Freesat HD, it looked great, had a great picture and was a good price. That was certainly my reason.

    A slightly larger number of people realised once they had got it home that it had an ethernet port on it, and wondered what it was for (and subsequently discovered that it might do iPlayer at some point). But it certainly wasn’t sitting there in the showrooms saying “Buy me, I’m the first TV available that might do iPlayer (oh, and by the way I do Freesat HD too)”.

    It *is* disappointing and surprising that Panasonic didn’t sort out their development activities so that iPlayer could be rolled out to these TVs quickly. But its not the end of the world, and the overall quality of the TV would encourage me to buy another Panasonic (with the caveat that I would only buy for the features it could do at the time that I bought it!).

    Others experiences may be different, but I am personally delighted with my 37LZD81 as a TV, and despite the slow progress to get iPlayer still have faith that it will come!!

    Watchdog, Which etc won’t be interested in a 2 year old product that has a minor feature not working!!

    Matt

      Quote

  224. Andy Says:

    in reply to Matt (different one!) @223, I for one researched the Freesat specification and what it might provide for the future before deciding to replace my old (one of the first) Sony digital (freeview) TV. As the original spec. included HD program channels and an Ethernet port for what I believed to be interactive functions, I decided to take the plunge and at time of purchase, the Panasonic TVs appeared to be the best option isn’t hindsight wonderful!
    i do agree that Watchdog, Which etc won’t be interested in a 2 year old product that has a minor feature not working – but this doesn’t absolve Panasonic (or the associated retailer) from their obligations under the sale of Goods Act 1979, as goods sold “must conform to any description applied to them” and this is not the case. I still hope that delivery of iPlayer will eventually happen, but is over 1 year an acceptable time to wait – after all, it was promised for September 2010?

      Quote

  225. John Emerson Says:

    Just chesked the DTG OTA updates they have now shutdown till 4th Jan 2011 so definately no Z81 2008 update over Christmas

      Quote

  226. G3YBO Says:

    Oh thats that then…………So hope 2011 starts off with a
    bit of help from Panasonic……

      Quote

  227. admin Says:

    Freesat response to questions about iPlayer on Panasonic:

    We remain committed to bringing iPlayer (and soon ITV Player) to as many Freesat HD customers as possible. We continue to do our utmost working with all manufacturers including Panasonic to make this happen.

    All other enquiries to Panasonic directly.

      Quote

  228. Chris Says:

    I received this reply from Freesat:

    We can confirm that the Panasonic 2008 TV’s are still awaiting the software to be sent out. There is no confirmed date yet of when this will be, but we can assure you that it has been produced and is currently going through its final testing stages. We would suggest you keep checking the freesat website and the freesat information channel #999 for any new updates. I have also listed Panasonic’s number if you would like to get into contact with them for any further information.

    Panasonic: 0844 844 3852.

      Quote

  229. Andy Says:

    The latest details I have from Panasonic (not very encouraging and still no dates) are:

    Thank you for your e-mail enquiry.

    In response, unfortunately Panasonic are not in a position to fully update you regarding the anticipated time line for the update. However, I can say is that it is still our intention to update these models to support BBC iPlayer.

    As the first generation of freesat models introduced in the UK and with the significant added complexity of the integration to an IDTV platform, preparing an upgrade that achieves the correct operational stability has proved extremely difficult. When the product was launched there was no detailed specification in place for this IP based service and it would be fair to say that the completion of the specification has taken far longer than originally envisaged. Only being finalised very recently. Functionality not originally requested by the broadcaster is now mandatory within the specification and has presented enormous challenges to back engineer onto this platform.

    I must still state that until we have a fully stable software available it will not be possible to guarantee a download date but please be assured that we are doing everything possible to do so as soon as we can.

    Regrettably I am unable to provide commercially sensitive information regarding the software development of Panasonic products.

    Regarding the jobsite feature on Freesat, you would need to connect your TV to an internet connection, but you may need to request from Freesat what other connections you may need in order to receive this service.

    We trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

    I am amazed that Panasonic are still not acknowledging the failure to provide connectivity to the Jobsite web-based pages as well as iPlayer – this lack of understanding of their product capability and the interactive pages provided by Freesat lead me to doubt their professionalism!

      Quote

  230. Gus Woodhead Says:

    Hi all, wondering if you can answer a few questions on and around Viera Cast (VC)?

    I currently have a Pan V10 37″ with VC connection through ethernet.

    1) Am i supposed to be able to view movies downloaded to my laptop?

    2) Will iPlayer be coming to VC – i have read a few sites and there seem to be mixed messages

    3) I recently purchased a Blue Ray player, also with VC, through this i can get access to the movie rental app – are these movies HD or not?

    4) Any news on what else may be coming to the VC

    Cheers

      Quote

  231. Roger D Says:

    I see that Panasonic has slightly changed the statement on their Website regarding iPlayer for 2008 models:

    It is still Panasonic’s intention to update the 2008 Freesat televison models to support the BBC iPlayer.

    As the first generation of Freesat models introduced in the UK and with the significant added complexity of the integration to an IDTV platform, preparing an upgrade that achieves the correct operational stability has proved extremely difficult. When the product was launched, there was no detailed specification in place for this IP-based service and it would be fair to say that the completion of the specification has taken far longer than originally envisaged, only being finalised very recently. Functionality not originally requested by the broadcaster is now mandatory within the specification and has presented enormous challenges to back engineer onto this platform.

    Until we have a fully stable software available, it will not be possible to guarantee a download date but please be assured that we are doing everything possible to do so as soon as we can.

      Quote

  232. G3YBO Says:

    Thanks Roger D for this update news….So maybe soon
    we will get the Iplayer…….HNY to all………….Roger

      Quote

  233. Rozzo Says:

    @231
    Had a look at the FAQ response, they still say they are awaiting a G10 update due 11 Nov !!! We already know G10 viewers can get iplayer so it’s unclear whether they are still tweaking that or actually prioritising the 2008 updates. I have sent them a further query.
    In some sense I can sympathise with their position if Freesat excluded them from the iplayer development. Indeed Freesat are focussing itvplayer trials only on Humax so presumably everyone else will have to play catchup thereafter.
    @230
    1. I don’t have VieraCast but understood viewing movies downloaded to the TV on a pc would be possible using dlna, but not viceversa.
    2. From the panasonic Support FAQs:
    “Will Panasonic be adding iPlayer to Viera Cast for customers who cannot have a satellite dish?
    (i)Player is a Freesat feature and therefore will require a dish for access. It cannot be added to Viera Cast. ”
    Ofcourse that is not technically a correct answer (Sony have i-player without satellite) but it shows they have little or no intent to do so.

      Quote

  234. Mark Hewitt Says:

    It’s now two years since I purchased my Panasonic LZD81 after buying it (partly) because it promised to have iPlayer ‘soon’.

    I’ve since purchased a Wii, a bit of hardware produced back in 2006, which implements iPlayer flawlessly.

    Panasonic should just quit trying to get iPlayer working and give us all vouchers to upgrade our sets to new models instead ;)

      Quote

  235. Rozzo Says:

    Latest product Faqs statement from Panasonic is now at least clear as to what and why, although still open ended for 2008 sets on when:

    TV Compatibility with the Freesat iPlayer service is as follows:-

    2010 Freesat television models: The BBC iPlayer feature is available via the red button interactive service on the BBC channels on Freesat if you have your TV connected to an internet connection. Regrettably there are no current plans to add this service to Viera Cast.

    2009 Freesat television models: The 2009 televisions with the Viera Cast feature can access the Viera Cast service to prompt for the download, please note that this is a method of updating the television and Viera Cast will not carry the iPlayer service. After successfully updating, the service should be available via the BBC red button service on Freesat.

    The update for the G10 model, which is the 2009 Freesat television model without Viera Cast was released as a download via freesat twice in November. Unfortunately there are no confirmed plans for another release date immediately.

    2008 Freesat television models: Unfortunately Panasonic are not in a position to give a full update regarding the anticipated time line for the update. However, we can say is that it is still our intention to update these models to support BBC iPlayer.

    As the first generation of freesat models introduced in the UK and with the significant added complexity of the integration to an IDTV platform, preparing an upgrade that achieves the correct operational stability has proved extremely difficult. When the product was launched there was no detailed specification in place for this IP based service and it would be fair to say that the completion of the specification has taken far longer than originally envisaged, only being finalised very recently. Functionality not originally requested by the broadcaster is now mandatory within the specification and has presented enormous challenges to back engineer onto this platform.

    Panasonic must still state that until we have fully stable software available it will not be possible to guarantee a download date but please be assured that we are doing everything possible to do so as soon as we can.

    Accessing iPlayer: To receive this service you will require a Freesat satellite TV connected to a 1MB or faster Broadband internet connection. You can test the connection by accessing the Viera Cast service. To access the iPlayer service you can select iPlayer from the ‘On Demand’ section of the Guide, or go directly to channel 901.

      Quote

  236. Andy Says:

    I have a suspicion that Panasonic are stalling for time – until the 5 years cover under the Sale of Goods act is passed and they can pretend it never happened!

    During my last chat with a “customer service” rep, he agreed with me that the length of time we have been kept waiting was unacceptable – but the software upgrade development rests “with the factory” – so Panasonic UK appear to be as frustrated as their UK Customers by the corporate inability to make the 2008 TVs function correctly!

    I’m now close to a issuing a small claims court action to seek redress!

      Quote

  237. Steve M Says:

    I bought a TXL32G20B a couple of weeks ago on the grounds that I didn’t expect FreeviewHD to be possible where I am, so expected to have to use FreeSat. FreeviewHD is fine though, so I’ve left my old satellite dish pointed at Astra 1 where there are 5~6 German HD channels anong the 30-odd free TV channels.
    I cannot get iPlayer though, as there’s some FreeSat link required, even though it appears the service is delivered through VeiraCast via cable. Is there any way round this? VC seems to have several German ‘replay’ channels a couple of pages down. The on-demand film service is there, as is Eurosport etc. Would Skype work with a cheaper alternative camera / mic I wonder?
    I’ve been unimpressed with the non-responses to a couple of emails I sent Panasonic. The telephone help people were pleasant enough, but couldn’t give men the answer I needed to a problem where ‘Other Sat’ disappeared from menus. A big hand to Patrick in PC World North Shields who did find the answer and call me back!

      Quote

  238. Rozzo Says:

    @237
    As per last para of post 235, the software updates are delivered via VC but not the iplayer service itself. That is accessible via a BBC channel and red button or 901, but only if you get the freesat service. So as long as your dish points to 19E instead of 28E iplayer will not work through your tv.
    Your experience with Pana’s email and tel service is unfortunately par for the course. Eventually you will prob receive an email in which they apologise for the uncharacteristic delay in responding!!!! They have been issuing those apologies for some time now.

      Quote

  239. Quainton15 Says:

    As per last para of post 235, I managed to update the firmware on my G10 last night to 1.620 and now have iplayer. I had tried updating the firmware a couple of days ago using the system menu from 1.612 and it still said software up-to-date, so I’m not sure if this is a new download or just that my tv didn’t respond to accessing the update using the system menu. Anyway this was how I did it, it might work for you too.
    Using the “Guide” button on the remote control, bring up the Channel Genre selection and scroll down to “On demand”. This will bring up channel 901 BBC Iplayer. Press OK. I immediately got a message saying new software found 1.620 and I was then able to update the tv within about 7 minutes.

      Quote

  240. Dan Says:

    Almost Febuary and still nothing for us PZ81 owners

      Quote

  241. Rozzo Says:

    February!

      Quote

  242. Carl Says:

    I keep clicking in nervously to the Panasonic support FAQs, half expecting the phrase ‘it is still our intention’ to change to ‘whilst it was still our intention’. Whatever problems Panasonic have had with this pesky update, the fact remains that even the cheapest manufacturers have made their products work with iplayer, have kept their customers informed, and in some cases given additional hardware. It’s lamentable Panasonic. 2008 Viera with Freesat owners are more than likely amongst your most loyal customers buying in at the start of a new technology, which you have under engineered for iplayer.

      Quote

  243. Dan Says:

    Another two weeks go by and still nothing…………..

      Quote

  244. Jeff Price Says:

    I just had the following email from customer services at Panasonic concerning my LZD81 LCD panel.

    the pertinant bit is…

    We are not complacent however and are strenuously pursuing the matter on behalf of our customers with our research and development teams. Currently, we anticipate the provision of an upgrade for BBC iPlayer in September 2011. However, as always, this is subject to the testing required to ensure that it will not be detrimental to the product specification.

      Quote

  245. Andy Says:

    I’ve just received the same e-mail and I can’t believe that it can take 2 years to develop the software that supports web connectivity for a TV set!
    In my estimation (I’ve been wrighting software / machine code for some 30 years), the programming effort required would be around 3 months for one programmer – so what are Panasonic playing at?
    Panasonic state that their “marketing of the (2008) LCD / Plasma panels did not include a commitment to provide these new functions” – but that is not what the provided operators manual says – so they appear to be subtly changing position? They also state that “It will not be possible to provide software upgrades to further enhance the platform used in this range of TVs in the future. Therefore any future additional services cannot be guaranteed.” – but what, if any, are these future services – as there were originally claims made by Freesat (and also Panasonic, I think) that the Freesat specification would ensure longervity and that the “tight spec” makes Freesat future proof for about 4 years (i.e. to 2012) and this spec included “Ethernet port, optical audio out, HDTV and interactivity using a new development of the MHEG standard”.

    Bottom line is that September 2011 is too little too late – I want a refund!!!

      Quote

  246. G3YBO Says:

    Not good news at all for all the 2008 TV’s…..I had mine in
    2009 so was caught with a old set as well…..So lets hope
    it will come early………..

      Quote

  247. pressak Says:

    Sad State of affairs. I bought my 2008 Panny in march 2010 .Didn’t realise it was an 2008 model. I suppose that was my fault. Having said that the Picture and the TV is excellent. Took the advice off 1 of the other contributors to this thread and bought a Cheap Wii games console. This has i player as an update. Its connected via component lead, and the picture is pretty good,plus you have the bonus of a Games Console. Not Really worried any more about the update from Panasonic.

      Quote

  248. G3YBO Says:

    Hi pressak……I ran a cable from my Router and bought a
    Netbook which is on the TV stand, so Iplayer works well
    but just wish TV would work on its own…..Just about to go
    on FTTC so will work even better……

      Quote

  249. Liam Says:

    Hi I have given up trying to get iPlayer on my 2008 TV.
    Thanks for all the posts and emails sent to Panasonic.

    Will not be buying anything Panasonic again !

      Quote

  250. Rozzo Says:

    Well, giving up is what they hope we will do and presumably they feel they have enough customers who are unaware / new to keep them going.

    But what more can we do?

    It seems clear enough that if the tv cannot get anything via the ethernet socket, at minimum that means the blue button jobsite content, that there is a fault and some action under sale of goods act should be taken, be that refund, exchange or compensation.

    Panasonic seem to claim now that the fact that yellow and green button content work on that channel is interactive enough, even though they admit that does content is part of the broadcast data and does not come via the ethernet port!

    So they admit it soed not provide any service but insist we have no right to expect it to because the service was a “future service.” What nonsense!

      Quote

  251. Rozzo Says:

    delete “does” in 4th line from the end.
    “soed” in last line should be “does”

      Quote

  252. devfaulter Says:

    So despite having a 2008 TV I finally have iPlayer – thanks to BTVision rolling it out. Interesting to note that I’ve had my BTVision box (an old silver one) longer than my 2008 TV but BT still managed to implement iPlayer on it…

      Quote

  253. avit_now Says:

    i have a panny v10 hooked up and working with vieracast but the update doesnt seem to happen, even when i force a software update over the net it says i have software version 2.106 and this is the latest version.

    has it been pulled already??

      Quote

  254. Pandamodium Says:

    I have been reading the post and checking software updates on this and other discussion groups about lzd81 and have lost my patience. Think Rozzo is right and Panasonic should honour their obligations and offer a generous trade in program or full refunds

      Quote

  255. Liam Says:

    Me got my Panosonic freesat, me got my wi-fi but me got no Iplayer :-)

      Quote

  256. admin Says:

    “Me got” ??? ;)

      Quote

  257. Geoff Says:

    I’ve got a 2008 freesat Panasonic and I received a bit of a sniffy email from their headshed more or less saying that they were under no obligation to provide iPlayer access for these sets..
    Anyway, I got round it by connecting my laptop with an audio cable and a laptop to Tv cable, both available cheap from Amazon, and it works no problem. It’s necessary to have the laptop connected to the mains. Go to TV menu and select PC. Get the iPlayer menu on your laptop and it should then show up on yout TV – if not , press either F5, 6 or 7 – one of them gets it working but I’m not sure which. It’ll work without the audio connection but you can’t then adjust the volume on the set, and laptop volume might not be enough..

      Quote

  258. Geoff Says:

    Wouldn’t it be a good idea for this column to put the latest comments at the top!?

      Quote

  259. Rozzo Says:

    It would be even better if old threads like this one were somehow flagged to have new content on the home page.

    btw Geoff, there are many workarounds; I use the technisat hdfs, the real pain as you say is the sniffy attitude at P’s HQ where it’s “not their fault”.

      Quote

  260. Liam Says:

    Hi, does anybody know if the Panosonic 2008 Freesat TV sets can still get BBC HD ? I have re tuned my set and I am still l unable to get BBC HD !
    though I can CH4 HD.

    I have found the information below and hope this does not include the Panosonic 2008 TV ?

    Some older satellite equipment will not support DVB-S2. If you can’t watch Channel 4 HD, then you will no longer be able to watch the BBC HD channels.

      Quote

  261. Mel Says:

    “Hi, does anybody know if the Panosonic 2008 Freesat TV sets can still get BBC HD”

    Yup, had to retune but still got all the HD channels on 2008 plasma.

      Quote

  262. Geoff Says:

    I had to reset my 2008 Panasonic set to ‘shipping condition’ in order to get BBC HD channels back- you can find it on the ‘setup’ menu. A simple retune was not enough.

      Quote

  263. Liam Says:

    Thanks Geoff, Will try `shipping condition’, you never know I might even get I player, though I doubt it :-)

      Quote

  264. Liam Says:

    Thanks shipping condition worked, now able to watch BBC HD again.

      Quote

  265. Dave P Says:

    Any news on this iPlayer software for the ZD81? Have Panasonic given up, even though they marketed this TV as the “first Freesat TV? You would have thought they would have added the iPlayer by now to this flagship product???

      Quote

  266. G3YBO Says:

    No feed back from Panasonic on these 2008 TV’s at all….

      Quote

  267. Pan man Says:

    Do you think that we could all make claims, in the small claims court for the loss of functionality. Can we claim for equipment to enable the function of I-player at Panasonic own cost.

      Quote

  268. Pansonic Z81 Says:

    Can you pleases advise me of the date that BBC I -Player will be enabled on my
    Panasonic PZ81. The current software is version 1.616, will this be update
    soon to enable I-Player.

    If you cannot enable this function can you pleases supply the relevant
    equipment to enable these functions free of charge.

    Reply

    Thank you for your e-mail regarding your PZ81 plasma panel.

    I note that you have specific interest in obtaining an update to the above product to facilitate watching BBC iPlayer.

    I appreciate your disappointment that we have so far been unable to provide this upgrade and note your concerns.

    However, I would stress that the above product was supplied to the market to satisfy a demand for HD content availability via Freesat and has successfully provided this. It was also always intended, albeit not promised, that Panasonic would make best endeavours to provide additional features and functions if possible.

    It is important to note that such additional features did not form part of any contractual obligation with third parties such as Freesat, or indeed the defined specification of the product. In addition, as I am certain you can appreciate, it is impossible to design any product to be future proof. Technology is evolving at a rapid rate and new features are being introduced all the time. Many that are in the market now were not conceived at the time that your product was launched. In addition, specification for the content providers systems have changed a number of times since the product was initially released, resulting in difficulties for our development teams. Accordingly our marketing of the LCD / Plasma panels did not include a commitment to provide these new functions.

    Having stated this, we do recognise that our customers are keen to receive the enhanced feature of BBC iPlayer and we remain strongly committed to realisation of this request. The integrity of our product and the ability to ensure continued and consistent functionality remains paramount. We would not release software that might in any way compromise the intended specification of our product. This has presented a number of technical difficulties for our development team and has meant that we have not been able to provide an update as quickly as we would have wished.

    We are not complacent however and are strenuously pursuing the matter on behalf of our customers with our research and development teams. Currently, we anticipate the provision of an upgrade for BBC iPlayer in September 2011. However, as always, this is subject to the testing required to ensure that it will not be detrimental to the product specification.

    We will of course continue to provide you with updates regarding this as and when we receive the applicable information. The latest information will always be provided via the FAQ section of our website.

    It will not be possible to provide software upgrades to further enhance the platform used in this range of TVs in the future. Therefore any future additional services cannot be guaranteed.

    I do appreciate your frustration and disappointment at the delays in providing BBC iPlayer functionality and offer my sincere apologies. However, I trust that the above will help to offer some clarification of the situation.

    I thank you for your patience in this matter. If you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

      Quote

  269. G3YBO Says:

    A lot of words but at the end still no real idea if we will get
    Iplayer on a TV which has a RJ45 on all ready for it….So
    again sit and wait till September 20???………

      Quote

  270. Geoff Says:

    Word for word for what I got in March.

      Quote

  271. Carl Says:

    I note that after 9 months with the same over the air update for the 09 Vieras being sent out, an end date has now appeared for that update 19th September 2011, which if you were to be an optimist might lead you to think that Panasonic are about to change to a different update on the 20th?! Could it just be?
    Mind you most 2008 Viera owners have probably lost the will to live by now.

      Quote

  272. David McDaniel Says:

    I bought my 2008 42 inch freesat tv from John Lewis and I have emailed them about the failure of Panasonic to provide internet connectivity. As there is 5 year guarantee with it they are looking into the problem. I think Panasonic should be liable for a hardware upgrade if they fail to upgrade the TV software. The TV cost £1000 and I could have bought one for half the price. It will be interesting to see what John Lewis have to offer.

      Quote

  273. Dan Says:

    @David I also bought mine from John Lewis ands as I posted on the other thread (http://www.joinfreesat.co.uk/index.php/panasonic-offer-tentative-release-date-for-iplayer#comments ) I got them to swop it for a new set.

      Quote

  274. David McDaniel Says:

    Thanks for the advice Dan. John lewis are going to replace my TV. I can’t believe it.
    Many thanks I have always jumped in to early with new technology and your comments spurred me on after about 10 emails I got confirmation this morning.

      Quote

  275. Dn Says:

    Excellent news, well done.

    This is encouraging for everyone else in the same boat.

      Quote

  276. David Says:

    I have been monitoring this thread for the past year and I have just one thing to say. Thank you! I e-mailed John Lewis last Tuesday night, they called me on Friday to ask what TV I wanted to exchange my dud Panasonic for! No hassle. I had no idea what TV to go for so they gave me the weekend to think about it. My new Samsung UE40D5520 LCD/LED HD 1080p TV, 40 Inch with Built-in Freeview HD will be exchanged on Friday. That’s what I call customer service. 5* ;-)

      Quote

  277. jezB Says:

    Thanks Panasonic for again at the 11th hour postponing (can you postpone if you never intend to deliver??) the improbable Iplayer update for 2008 TV’s, that you have been hinting at now for over 2 years.

    On the subject of future Panasonic purchases

    I not complacent, and am strenuously pursuing the matter. Currently, I anticipate the provision of an upgrade of my home entertainment system later in 2011. However, as always, this is subject to the financial and quality testing required to ensure that I am not left with little cash and redundant equipment.

      Quote

  278. Mike Says:

    Has the 2008 upgrade been postponed again then?
    How do we know?

      Quote

  279. Tony Says:

    I can’t say the upgrade has been delayed, but it hasn’t arrived yet either is all I know.

      Quote

  280. John Says:

    According to “moron” on the Digital Spy site:
    There is currently a sign off happening tomorrow 28th and on Thursday 29th the update will go live for a period of 2 weeks.

    It should appear on the DTG site tomorrow or Thursday morning.

    Panasonic are currently writing a series of FAQ’s to be published on their website.

      Quote

  281. Rozzo Says:

    Panasonic FAQs have now been changed to confirm the above, albeit with some confusion calling it overnight on Wed 27th Sep!

      Quote

  282. John Says:

    The update is for Plasma TVs only. Ah well, back to the drawing board!!

      Quote

  283. Steve Says:

    After almost THREE years to the day of purchase, my 42″ PZ81 has now got BBC iPlayer capability!

    The internet connection has been in place for the past year (via mains). Today a logo sprang up on Freesat to announce a software upgrade was available. Pressed ‘OK’ and within 45 minutes the software downloaded; installed and found the internet connection all on its own. I went to channel 901 and iPlayer is up and running straightaway in ‘High Quality’ mode without a hitch.
    Now waiting for ITV etc.

      Quote

  284. G3YBO Says:

    Hi………….Anyone on here had a swop TV with Currys to get Iplayer working ?

      Quote

  285. Rozzo Says:

    Admin have started a new thread on the home page

      Quote

  286. G3YBO Says:

    Steve………….Great news for you…………Is this a PZ81 LCD TV ?……Just
    tried my 37inch PZ81 and no work here

      Quote

  287. Steve Says:

    G3YBO: My PZ81 is a plasma system. IMO a superb piece of kit. But the enjoyment and satisfaction of ownership has been marred because one was always aware that it could never be used to its fullest potential… until now.

      Quote

  288. G3YBO Says:

    Steve…….Just put TV on and Iplayer now works

      Quote

  289. Steve Says:

    G3YBO: Well done! I’m glad to know that.

      Quote

  290. Graham Says:

    Brilliant. My 2008 32″ Panasonic Viera updated last night. iPlayer working very well. Full marks to Panasonic for sticking the course with this,

      Quote

  291. Liam Says:

    Happy days, thanks for the update news.

    Better late than never :-)

      Quote

  292. Ian Says:

    Felt like I have just won the lottery having just succesfully downloaded software version 2.606 to my 2008 TX-37LZD81 and now in a state of shock at finding that it seems to work perfectly on the BBC iPlayer (using 200Mbps Homeplugs.)

    So I am grateful that Panasonic got there in the end and also for the helpful comments and the pressure that contributors to this thread gave. Thanks everyone.

      Quote

  293. Smithy Says:

    I’ve got a Panaqsonic TX-L37G10B running Versio 1.612 Softwear. I’m connected to the internet and freesat. I’ve got auto update set but all I get is a message trelling me that my softwear is up to date which I know is not true. Does any one know if Panasonic are still broadcasting softwear updates for this model and if so how do I get it installed onto my TC. Any help would be greatfully received

      Quote

  294. Alan Taylor Says:

    48.Brian Clements Says:

    September 6th, 2010 at 4:05 pm
    Mozer said
    I have just purchased Panasonic TX-L37V20B & set up with Wireless Dongle but every time I switch off TV, wireless connection is lost when I next switch on & have to go to setup menu switch to wired wait 1 min then switch back to Wireless again & wait for it to reconnect! Is this normal for this model?
    Have replace Dongle & USB cable No change, supplier changed TV & same problem continues.Any ideas

    I have exactly the same problem and work around it in exactly the same way.

    Any ideas?

    I too am having this problem. Only appeared to manifest it’self after downloading viera connect update. Please help.

      Quote

  295. Robert H Says:

    E McGuinness said:
    My TX-L37G10 (bought Aug 2009) doesn’t have VieraCast so how am I supposed to get i-player?

    Contact Panasonic. They sent me an SD card with the update on it. It came through a couple days later and my TV now works with iplayer!!

      Quote

  296. Robert H Says:

    Smithy said:
    I’ve got a Panaqsonic TX-L37G10B running Versio 1.612 Softwear.I’m connected to the internet and freesat. I’ve got auto update set but all I get is a message trelling me that my softwear is up to date which I know is not true.Does any one know if Panasonic are still broadcasting softwear updates for this model and if so how do I get it installed onto my TC.Any help would be greatfully received

    E McGuinness said:
    My TX-L37G10 (bought Aug 2009) doesn’t have VieraCast so how am I supposed to get i-player?

    Contact Panasonic. They sent me an SD card with the update on it. It came through a couple days later and my TV now works with iplayer!!

      Quote

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