Panasonic Offer “Tentative” Release Date For iPlayer

Panasonic DMR-BS850, BS750 XS350 iPlayer Update

Update (16/02/11) – There was clearly no love in the air at Panasonic when they missed the 14th Feb software update, but have now released a revised date of 21st Feb (network) and 22nd Feb (over the air) for their DMR-BS850, DMR-BS750 and DMR-XS350EB iPlayer update. Whilst these continual delays are frustrating, at least they have presented us with a new date which hopefully means they are getting closer!

Original post (25/01/11) – Panasonic have updated their FAQ section today to suggest a another “tentative” release date for BBC iPlayer on their previous Blu-ray/DVD models (DMR-BS850, DMR-BS750 and DMR-XS350EB); their date set in jelly is Valentines day (14th Feb 2011), could love be in the air for those still waiting?

Thank you for your patience in relation to the upgrade for iPlayer on DMR-BS750, DMR-BS850 and DMR-XS350.

The provision of an update has always been subject to extensive testing to ensure the integrity of the product. During testing of the software two bugs have been identified, one of which is considered to be critical, requiring further work by our research and development team. As a result, the release schedule has been revised.

I can confirm that a tentative release date for the update has been set:

2009 models (DMR-BS850/DMR-BS750,DMR-XS350EB)

14/02/2011 – available via Global website, to enable customers to download onto CD and upgrade
14/02/2011 – available via Network download and an Over Air Download via satellite.

We appreciate the frustration this delay may cause and of course offer our sincere apologies. However the reliability, quality and overall functionality of the recorder must remain a priority.

No further news on 2008 televisions sorry.

(thanks to rich for the heads up)

92 thoughts on “Panasonic Offer “Tentative” Release Date For iPlayer”

  1. as i said in a post above… Panasonic.. iPlayer updates!! im still LOL that they even have the bare faced cheek to keep saying this, actions speak louder than words all day long. Panasonic have been flapping their chops for so long on this now, they actually come across (IMO) as all mouth and no trousers, no actions, just constant BS and ‘claiming’ time after time they will issue a fix for this, and have thus far, failed miserably!!!

  2. “such additional features did not form part of any contractual obligation with third parties such as Freesat, or indeed the defined specification of the product”

    That cannot be true! (for iplayer / VOD)

    None of us is expecting to get vieracast or the now even newer vieraconnect. Nor dlna, nor freeviewhd, etc, but surely iplayer would have been part of the original / freesat spec?

    @ Dan – good luck with JL, at least they may be large enough to do something. Those of us who bought from panasonic shops however have to deal with smaller franchises and it really shouldn’t be the retailer to suffer this time around.

    Sept 11 can only be a guess at best, and more likely a delay tactic to push it out of the limelight.

  3. or indeed the defined specification of the product.

    Why then does my PZ81 handbook state that the ethernet port is for internet services for freesat?

  4. Panasonic are an excellent company that produces high quality products.

    Its funny how some complain that a company has delays in getting something right, when at the same time those same people complain that things are perfect when they get released.

  5. Panasonic have shown great commitment to Freesat … unlike other companies that cut and run away.

    If Panasonic can implement updates despite the changes to the infrastructure they will.

  6. @ Kate

    Don’t really understand your point.
    People are complaining that part of the service that was promised for these purportedly Freesat standard products has not been provided, and after repeated failure to meet said promises. (Whilst almost every other Freesat product can do it) These ‘network services’ were part of the sales pitch for my lzd81 over two years ago, and they have always been just around the corner.
    Should people just keep quiet and be grateful to only have part of the whole service other products from the line, and other brands, have offered for some time?
    That doesn’t seem to be the sort of point someone on the side of the consumer, might make…

  7. I have copies of Panasonic promotional marketing materials for the PZ81 from June 2008 stating the following

    “Later in the year, interactive services will be available via the internet using the LAN connection, with the possibility of additional services like BBC iPlayer in the future”.

    Putting iPlayer to one side, where are the other “interactive services” promised for 2008?

  8. Just got back from John Lewis, there was no quibbling whatsoever and they are doing a straight swop, my PZ81 for a brand new Panasonic Viera TX-P42V20B. Result!

  9. well I’m going to give John Lewis a try, also; but although I’m hiding it well, I am expecting a great deal of quibbling…

  10. @ peet, The arguement I used was the fact that the original Panasonic promo video stated that interactive services via the ethernet port would be available within months. Therefor due to this lack of services it’s a clear case of miss-selling. I don’t think the lack of iPlayer is enough of an arguement as it was never stated that it was a certainty.

  11. @ Dan –
    thanks, I agree that is the essential argument;
    but I imagine it will depend on the arbitrary judgement of whichever team member I happen to speak to, and what mood they are in, rather than the point of the law… although having said that, I have generally found John Lewis to be a very reasonable company to deal with.
    Whatever happens I’ll post whatever reaction/result I get, right here. But I’d be very happy with the result you had.

    BTW did you deal with them over the phone or in store?

  12. Hi,

    Can somene tell me if the TX-P42V20B, TX-P42G20B & TX-P42VT20B each already have support for the iPlayer? Or not?

    If supported, would this now be built in from new? Or would I have to wait for an update to be broadcast?

    What about ITV player? Is that available yet?

    And would anyone care to share their opinion of these three potential replacements for a PZ81B?


  13. All the ’20’ range have iPlayer now, though whether they have it out of the box will likely depend on the manufacturer date and how long the retailer has held the stock for. Chances are you’ll have to do a software update, but that will be simple.

  14. My PZ81 replacement the TX-P42V20B had iPlayer out of the box.
    The G20B is a cheaper alternative, not entirely sure as to the exact differences.
    The VT20B is the same as the V20B apart fro mit has the dreaded 3D capability!

    I’m most impressed with the V20B finding the picture quality of the NeoPDP panel an significant improvement over the PZ81 which I found in no way lacking itself. Connections aplenty on it, I’ve got a 1TB hrd drive plugged into one of the USB ports with music, divx video & photos on.

  15. What’s “dreaded” about the 3D capability? (Apart from the cost of the TV and not having any 3D disks to watch) [Does 3D require a new player too?]

  16. I personally can’t stand 3D. To me it’s a case of the Emperor’s New Clothes.
    I saw the Panasonic demo at last year’s Cedia trade show of a 103″ 3D plasma and my and my collegue were totaly underwelmed. I’m more than happy watching good old 2D using my Cambridge Audio Azur 650BD which compined with the V20 equates to a quite stunning picture.

  17. The G20B won’t have PIP/PAP multi-screen and the casing definitely looks cheaper made imo. I wouldn’t want one. It would be the V20B for me. V20B also has a “pro” filter rather than a non-pro whatever that means and the power consumption is slightly higher.
    The G20B’s seemed to be attracting a much larger discount 2 months ago than the V20B’s

  18. So after a lot more reading, I’ve come to the conclusion that the main problem with 3D seems to be a severe lack of content – there really is next to nothing to watch!

    However, more worrying for me are the reports of two major problems with G20 and V20 range: namely the 50hz fast-motion blurring and the floating-black levels. (Both of which are covered in some detail on other forums)

    So I guess considering buying another Panasonic was very stupid of me!
    But does anyone else make Freesat HD plasmas now?

  19. Well there must be something wrong with my eyes.

    I’ve not noticed any floating blacks or bluring and 3D just looks…

  20. “Floating black” becomes a noticeable problem if you watch in a low light conditions. The black level/contrast fluctuates randomly. Most notably on widescreen borders, but also across the rest of the image. Essentially it seems to be a fault with CATS (even when CATS is disabled). There are a number of video examples on YouTube, but here’s just one:

    The 50Hz problem is described here:

    and gets an official acknowledgment from Panasonic in the clip below, after about 2 mins in.

  21. I’m aware of the discussions on, however I or one cannot see an issue myself. Everyone’s different of course in what they percieve as a problem, I always found the fan noise on the PZ81 intrusive, yet other people couldn’t hear it.

  22. Yes – the fans on the 81 are a little noisy, but I don’t notice them now. Perhaps the same is true for the 50Hz problem and the floating blacks – though what I’ve read and seen makes it hard for me to believe that I wouldn’t notice them.

  23. Dan
    Hope your swap was done. You do however seem to be the only person to have (reported) had success on any of the forums. You and one other several months ago who get a 4/5ths credit. It seems others who have tried with JL, or Panasonic have not had that sort of luck.

    It seems clear enough that if the tv cannot get anything via the ethernet socket, at minimum that means the blue button jobsite content, that there is a fault and some action under sale of goods act should be taken, be that refund, exchange or compensation.

    Panasonic seem to claim now that the fact that yellow and green button content work on that channel is interactive enough, even though they admit that does content is part of the broadcast data and does not come via the ethernet port!

  24. The phrase used by Sean Pertwee in Panasonic’s promo video was ‘ interactive services within a few months’
    It was on this basis that I raised the Sale Of Goods Act. I was prepared to put my foot down and argue my corner, however thankfully I didn’t need to.
    All of you even if you’ve tried before should go and forcefully make a stand and I hope more of you get the right result.

  25. Panasonic also need to fix the set’s refusal to auto re-tune for DVB-S2 channels which we can only deal with via a full “shipping condition” reset and all the pain that involves as now experienced with the BBC1HD and BBCHD and previously CH4HD retunes.

  26. Just interested seeing as it’s a few monbths on whether anyone else has managed to swop or get a refund on thier PZ81?

  27. Nope, shop and head office have stuck together and promised to file and not respond to any further correspondence. They also promised to keep us up to date on developments but ofcourse have since said nothing.

  28. Hi, it took a while but I eventually got a swap. Essentially a credit note, which I had to put towards a slightly dearer telly. I didn’t have an easy time, and it took a lot of patient discussion with various staff, but in the bitter end they accepted the point.
    I felt bad that JL were taking the rap for Panasonic, but standby the fact I was missold the set. Best of luck to everyone else.

  29. Well it seems as though Panasonic have kept to their word. On Friday, the last day of September, my TX32LZD81 downloaded an update of its firmware, and finally I have iPlayer on my box! 🙂

    My faith in Pansonic is (at least partially) restored…

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