Updated: Recording the Olympics on Freesat

It would appear from the comments on Joinfreesat and on the satellite forums that many of you are experiencing problems trying to record the 24 additional Olympic channels added on Monday.

We have contacted Freesat to find out more information on this and had the following response from Emma Scott, Managing Director Freesat:

Unfortunately the Humax receivers can’t record the Olympics – we’ve been working with Humax and the BBC on this since the streams went live on Tuesday and no fix can be made. It’s a Humax receiver issue and it’s very frustrating for both Freesat and Humax. All other Freesat+ boxes can record the 24 streams.

We’ve just concluded in the last hour that we can’t resolve the issue without further investigation by Humax. We at Freesat now need to ensure that the platform is as stable as possible during this important summer of sport, so we regretfully have to accept we can’t resolve this for the Olympic period.

Getting the BBC Olympics app working on all Freesat receivers – HD and SD – has been quite a feat of engineering by the team here and at our manufacturers – and of course the BBC themselves. Therefore however frustrating this clearly may be for viewers, we’re hopeful that the option of having the 24 streams available in the first place will be some consolation.

Whilst Emma states that this is a Humax problem, we also believe recording on Sky is also an issue, which questions whether there is some kind of encryption block by the BBC on behalf of the Olympics committee to restrict the copying and distribution of their content.

In any case, at least now you know. Fortunately with so many channels being added, there is likely to be countless replays, after all, the athletes can’t compete 24/7.

Update 16:42 30/07/12

Humax have worked tirelessly to resolve the recording issue despite reports from Freesat (above) that it wouldn’t be possible. The following update has just been supplied to us from Freesat:

We have some great news. We’re delighted to say that Humax have found a fix for the recording bug. A software update has been sent to boxes via an OAD (over-air-download).

All Humax freesat+ boxes left in standby will automatically update overnight (around 3am), so don’t power off tonight. Once the update has finished, you should be able to record the 24 BBC Olympic channels (151 – 174) from the EPG as usual.

If you want to update the box earlier, you can manually upgrade using the box Menu, Setup, Software Update and selecting Automatic Update.

We are really grateful to Humax who have really pulled out all the stops to find and issue the fix as quickly as possible.

176 thoughts on “Updated: Recording the Olympics on Freesat”

  1. Just wishing to express my thanks and appreciation to Humax for their excellent work in supplying such a prompt fix for this issue, no matter who may have been responsible for the problem. Thanks also for anyone from any other organisation(s) who may have contributed to resolving the problem.

  2. 6, 12, 13, 19 – TSID group 07F6; that’s 156, 162, 163, 169 in freesat numbers:
    Have not been working showing “no signal” on Panasonic PZ81 tv in spite of retune being tried. They do however have the info banner in place.
    All the other 20 working well.

    All 24 working fine on Pana DMR-BS750 and Technisat HDFS and whilst I have not tested recording on anywhere near to all 24 both machines have been fine with recordings. Pana via epg, Techni manually so far.

  3. Rozzo said: 6, 12, 13, 19 – TSID group 07F6; that’s 156, 162, 163, 169 in freesat numbers:Have not been working showing “no signal” on Panasonic PZ81 tv in spite of retune being tried. They do however have the info banner in place.All the other 20 working well.All 24 working fine on Pana DMR-BS750 and Technisat HDFS and whilst I have not tested recording on anywhere near to all 24 both machines have been fine with recordings. Pana via epg, Techni manually so far.

    Rozzo, I presume you’ve rescanned your BS750 to pick the ones not working up?

  4. I find it amazing how people react over something like this. Humax supply some of the best boxes on the market and when things are running smoothly everyone takes it for granted. No one can be perfect all the time even/especially big companies. Be grateful that a fix was found and that you can now record the games!
    Always remember “it’s only TV people!!”

    Regards

    Andy

  5. How can they fix a simple recording issue in under a week but not fix a simple subtitle bug in over a year?

  6. Matt M said:
    Brilliant customer service.This is a world-class turnaround.Well done all at Humax.

    GOLD MEDAL FOR HUMAX ANYONE?

  7. 147, 149, I was in the Royal Engineers not Artillary or Infantry. We where called Gentlemen of the Royal Engineers and yes we did have a NAAFI bar,and a NAAFI resaurant,and a NAAFI TV room etc. etc.. Apologies for my typing errors after all I am an Internet Dummy, So easy to make a mistake in the heat out here in Spain.

  8. Rozzo said: the BS750 needed no retuning; they all just worked

    That’s interesting, wonder why mine doesn’t work (unless it’s missed a firmware update)??

  9. I have a problem with a Samsung SMT-S7800, it won’t show the Olympic channels. I have re-scanned but get the message it cannot show the channel and I should check connection. All of the other channels work perfectly. Anyone else heard of this?

  10. admin said: That’s a really old advert they created, but definately more the direction they should be going.

    I noticed it was about 5mths old, possibly older and definitely the way they should be heading. They should focus more on targetting pay TV subscribers now DSO is winding up, seems they are heading that way as there’s a fair few ads on facebook for them.

  11. Neil
    Thanks for the suggestion. We did that but it did not fix it. My son has a Samsung 3D 40″ TV with built in Freesat that works OK. It looks like software, I called Samsung and got the brush off of if all the other channels are working it must be the broadcaster.

  12. Neil said: What hardware are you using? Can’t see why C4HD would be giving you issues if weaker services are working (from a dish alignment perspective) as that TP is very strong compared to others.

    model goodmans 02 software version 1.9.1

  13. Neil said: That’s interesting, wonder why mine doesn’t work (unless it’s missed a firmware update)??

    Maybe I should have checked the model number more carefully; it’s a BS780.

  14. Rozzo said: Maybe I should have checked the model number more carefully; it’s a BS780.

    Ah, I reckon the 780/880 models obviously didn’t suffer from this issue.

  15. Recorded the opening ceremony on Freesat HD and cannot watch it as is recorded with a split sreen. Anything to do with it being broadcast in 3D? Machine is a Panasonic!

  16. dhall said:
    Recorded the opening ceremony on Freesat HD and cannot watch it as is recorded with a split sreen. Anything to do with it being broadcast in 3D? Machine is a Panasonic!

    Yup, likely you recorded the 3D version by accident.

  17. Just pressed pause by mistake on the Olympic HD channels and I have now found out that I can now pause an rewind and record these channels today. This is on Humax foxsat-HDR.

  18. Now it’s all over can we say a big thank you to Freesat for bringing us the 24 Olympic channels and for the enjoyment & happiness the games gave us all

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