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Jul 26 2012

It would appear from the comments on Joinfreesat and on the satellite forums that many of you are experiencing problems trying to record the 24 additional Olympic channels added on Monday.

We have contacted Freesat to find out more information on this and had the following response from Emma Scott, Managing Director Freesat:

Unfortunately the Humax receivers can’t record the Olympics – we’ve been working with Humax and the BBC on this since the streams went live on Tuesday and no fix can be made. It’s a Humax receiver issue and it’s very frustrating for both Freesat and Humax. All other Freesat+ boxes can record the 24 streams.

We’ve just concluded in the last hour that we can’t resolve the issue without further investigation by Humax. We at Freesat now need to ensure that the platform is as stable as possible during this important summer of sport, so we regretfully have to accept we can’t resolve this for the Olympic period.

Getting the BBC Olympics app working on all Freesat receivers – HD and SD – has been quite a feat of engineering by the team here and at our manufacturers – and of course the BBC themselves. Therefore however frustrating this clearly may be for viewers, we’re hopeful that the option of having the 24 streams available in the first place will be some consolation.

Whilst Emma states that this is a Humax problem, we also believe recording on Sky is also an issue, which questions whether there is some kind of encryption block by the BBC on behalf of the Olympics committee to restrict the copying and distribution of their content.

In any case, at least now you know. Fortunately with so many channels being added, there is likely to be countless replays, after all, the athletes can’t compete 24/7.

Update 16:42 30/07/12

Humax have worked tirelessly to resolve the recording issue despite reports from Freesat (above) that it wouldn’t be possible. The following update has just been supplied to us from Freesat:

We have some great news. We’re delighted to say that Humax have found a fix for the recording bug. A software update has been sent to boxes via an OAD (over-air-download).

All Humax freesat+ boxes left in standby will automatically update overnight (around 3am), so don’t power off tonight. Once the update has finished, you should be able to record the 24 BBC Olympic channels (151 – 174) from the EPG as usual.

If you want to update the box earlier, you can manually upgrade using the box Menu, Setup, Software Update and selecting Automatic Update.

We are really grateful to Humax who have really pulled out all the stops to find and issue the fix as quickly as possible.

176 Responses to “Updated: Recording the Olympics on Freesat”

  1. Simon Bell Says:

    I will be quite happy if the 24 streams work, but today the 2 streams showing football are unwatchable, picture is frozen. It’s a very bad start

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  2. qsley Says:

    The point is that there are more than 24 hours per day of sports, so recording is required. I have every faith in BBC engineering – how come Humax find out a day before the start? Absolutely pathetic!

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  3. ian Says:

    I find that stunning that a tech cock-up like this can even be allowed to happen.
    The planning, broadcasting wise, has been going on for years, the idea of ‘Olympic’ channels has been planned for over 6months (Im told) so its in-excusable frankly, both with Freesat & Humax.
    Goes to show what happens when you have so many boxes and not a single outright spec, making life easier for all and not excluding others!

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  4. Ste Says:

    Well I can see the entire ‘genre’ on our Panasonic hdd box and we’ve set some up to record. Nothing’s started recording yet but we’ll see I guess… Saw a bit of the N Korea football match on Olympic channel last night and that looked fine.

    We’ll see ey…

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  5. Robert Wilson Says:

    This is an absolute disaster.

    24 channels? What is the point unless everyone takes the time off work to watch everything live.

    What have they all been doing for the last few moths and years? Utterly, utterly pathetic.

    Does anyone have a device that works, I might go and buy ANOTHER one if it works? None of my Humax Foxsat+ boxes record (or pause or rewind)

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  6. Peter Robinson Says:

    The fact that the Olympics can’t take over our Hard Disks in the same way that it has in almost every other aspect of daily life in this country is surely a blessing!

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  7. Andy Clayton Says:

    To test your theory about some kind of blocking, try to record when an Olympic event is being shown on BBC1 or BBC3 (unless, of course, the block only extends to the temporary channels). If recording works on the main BBC channels then a block seems unlikely to me.

    I wonder how many people will use the “app” on the BBC Olympics RB channel? Rather than go through the hassle of waiting for that to load I’ll just check Radio Times (other not-so-Sky-oriented listing mags are available) and choose the channel that’s showing the event I want to watch.

    If it turns out to be a technical problem then perhaps a better use of everyones time would’ve been to not bother with an on-screen app at all and just get the channels working properly!

    No, where did I put that North Korean flag… ;-)

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  8. Robert Wilson Says:

    I’ve read in a couple of places that there is a software update that can be added to the Foxsat+ to allow the 24 Olympic SD channels to be added to the EPG that CAN be recorded.

    Has anyone done this?

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  9. Brian carson Says:

    not that I am interested in football but I pressed record on my Echostar HDS-600RS and it started to record BBC Olympics 2 HD on channel 152 so it does look as if it is a Humax problem.

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  10. Keith Says:

    @ 8 YES there is a solution.

    I did it this afternoon. A simple job and a great web interface. Thanks must go to the creators of the custom firmware and Graham Thompson for the link

    http://www.avforums.com/forums/freesat/1599048-media-file-server-bundle-foxsat-hdr-release-4-0-part-2-a.html

    I updated the firmware on my Humax HDR and added the Channel Editor plug-in. I then added the 24 SD Olympic channels to the Freesat EPG and I can now rsee, pause and timer record them. I wanted to do that rather than record HD channels anyway to save my precious HDD space.

    If you dont want to update your firmware the SD channels have always been there and recordable on the Humax HDR in non-freesat mode.

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  11. Lee S Says:

    works fine on my samsung smt-s7800. recording and playback all in order.

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  12. Derek (original) Says:

    I can confirm that:
    a) It isn’t possible to record the 24 olympic channels on my Humax Foxsat HDR

    b) It isn’t possible to record the 24 olympic channels on my Panasonic G20 TV with USB HDD

    cI t IS possible to record from the EPG and pause live TV on the olympic channels on a SKY box

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  13. Derek K Johnson Says:

    I would be happy if the BBC would just up the power on the BBC1 & 2 channels as the reception has gone lousy on all BBC channels since they added they 24 extras.

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  14. brian Says:

    all the 24 Olympic channels on my Panasonic DMR XS350 show “no signal” as of now 1820 on 26/7/12

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  15. admin Says:

    Derek K Johnson said:
    I would be happy if the BBC would just up the power on the BBC1 & 2 channels as the reception has gone lousy on all BBC channels since they added they 24 extras.

    They are being broadcasted on different beams/frequencies so shouldn’t affect any of them.

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  16. admin Says:

    Keith, adjusted your link to AVForums, as although Graham (who is fantastic) provided the link originally, the software is released via Raydon on AVForums (doesn’t publish on DS) and I won’t have DS receiving any links from this site; they don’t deserve it.

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  17. Neil Says:

    I’ll have a go later scheduling a few recordings and see if they all record ok. I’m still baffled what would cause one type of receiver the ability not to record these channels assuming they are carrying Freesat EPG data with correct CRID’s for PVR’s – obviously as they work on other manufacturers products. If the SD streams do record then Freesat should add these to their EPG too, they’d fit 24 of them in below LCN200.

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  18. David Coleman Says:

    Oh no! The BBC’s gone too early!

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  19. SL Says:

    A complete and total fob off from the bbc.

    Anyone with half a brain would just make the channels the same as BBC1HD so we know they could be recorded.

    As you say, sky boxes have problems too and the BBC will not solve it themselves and will just blame someone else and put their head in the sands.

    People are normally sacked for things like that but they can be obnoxious as they want because they have a job for life.

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  20. graham johnson Says:

    You are all pathetic, you all seem to think these things happen “just like that” as Toomy Cooper used to say. Well I’ve lived through several stages of both TV coverage and Olypic’s and in the early years if you were not there ( sat by your telly with a party seven ) you missed it.Since then we have had improvements to your viewing pleasure and a hell of a lot more added to the Olypic sports list, ( who ever thought that golf and ballroom dancing would be included as a sport representative of the original Olympic spirit ). Well just go away and cry into your Horlick’s and forget about recording the womens beach volley ball because it ain’t going to happen. Next time book your holiday’s to co-inside so you can watch, Oh I forgot you don’t want to miss your ” weeks in Tenerife on your credit card do you. P.S. I own a Humax and I’m more than pleased with it.

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  21. graham johnson Says:

    SL anyone with half a brain would know that the BBC is in upper case!!!!!!

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  22. Les Says:

    brian said:
    all the 24 Olympic channels on my Panasonic DMR XS350 show “no signal” as of now 1820 on 26/7/12

    Also on mine. The SD ones are available on other sat, but the hd ones there are also no signal.

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  23. David Hewett Says:

    Delighted to see that the TECHNISAT HDFS (which was never a Freesat+ officially) Is recording all the Olympic channels nicely –
    What an awesome little box –
    Shame they stopped supporting Freesat they are really rather good ;- )

    Anyone know if Technisat coming back to the fold?

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  24. Michael Fitzpatrick Says:

    Its just another Olympic farce, get used to it.

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  25. Brian Damage Says:

    brian said: all the 24 Olympic channels on my Panasonic DMR XS350 show “no signal” as of now 1820 on 26/7/12

    I have the same problem. There have been brief periods when SOME of the channels have been watchable, but generally they are not watchable – at all.

    This is a farce. 24 new channels, and currently I can’t watch any of them.

    The signal strength is just too low.

    God help us when it clouds over and starts to rain…

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  26. admin Says:

    graham johnson said:
    SL anyone with half a brain would know that the BBC is in upper case!!!!!!

    Graham (shouldn’t your name be capital G, capital J?!?!), congratulations on your temporary ban

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  27. graham johnson Says:

    It’s lower case as in Email, is the ban for having an honest opinion vis everything can’t happen at the drop of a hat. Point out one thing I said that is worth a ban. Oops can not get a reply ’cause I’m banned.

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  28. admin Says:

    graham johnson said:
    It’s lower case as in Email, is the ban for having an honest opinion vis everything can’t happen at the drop of a hat. Point out one thing I said that is worth a ban. Oops can not get a reply ’cause I’m banned.

    Graham, I emailed you the reasons but you haven’t replied. You entered your name (not email) as lower case which isn’t correct; I don’t care but you picked up on someone else using lower case once in three times they used BBC.

    Whilst your comments are welcome like anyone elses, you still used insults to prompt a response:

    “You are all pathetic”

    “SL anyone with half a brain would know that the BBC is in upper case!!!!!!”

    Put your opinions across by all means, just don’t insult others.

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  29. Keith Says:

    admin said: Keith, adjusted your link to AVForums, as although Graham (who is fantastic) provided the link originally, the software is released via Raydon on AVForums (doesn’t publish on DS) and I won’t have DS receiving any links from this site; they don’t deserve it.

    No problem Admin. That’s why I gave credits to the firmware writers and Graham. I should have linked straight to AV forums as that is my forum of choice and where all the techie expertise is anyway.

    Just to confirm the upgrade isn’t difficult and all your existing recordings are preserved.

    It’s a workable solution for the Humax HDR where you can still watch the channles live in HD and use SD from the freesat EPG for timer recording and pause It’s the best of a bad job… but otherwise it’s recording in SD via non-freesat mode without the EPG.

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  30. Two Pen'orth Says:

    I wonder if Shakespeare is on BBC4. . . “Much Ado About Nothing”!

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  31. Scott Says:

    I can record the channels fine using a technisat freesat box, and pause rewind etc.. about the only new thing out that does work on it since iPlayer

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  32. Richardr Says:

    On my Panasonic Freesat DMR=BS850 – I also had the no signal issue on these channels. A factory reset cured this (at the expense of some time!), and not it records fine.

    Sky also works fine.

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  33. AndyPC Says:

    Having very mixed results with my Panasonic kit.
    Older TX-P42G10B tv can show all Freesat channels 150-174, the football showed on 151-153, scrolling schedule on others.
    DMR-BS750 showed no signal at all on channels 151-153 during football.
    Most but not all the other channels showed the scrolling schedule page with music. Channels 154-156 Ok, 157-159 no signal, 160-165 Ok, 166-168 no signal, 169-171 Ok, 172-174 no signal.
    Checked signal strength and it is either 7 quality, 9 strength or no signal at all.
    Not had signal problems previously, quad LNB. Same on both inputs.
    Channel 150 5/8.
    There seems to be a fundamental compatability problem with most recorders.

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  34. AndyPC Says:

    I have just seen Richardr’s comment on 30 (which appeared whilst I was typing!). Need to note down what programmes I have set to record then try the reset. Assume you used the Factory Condition option.
    Something for tomorrow.

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  35. Chazzer Says:

    I agree with Michael @ 24…after all, if you’re not one of the big corporate sponsors…you shall not pass!!
    Calm down everyone it’ll soon be all over…Where’s me Pepsi T-Shirt?

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  36. Alan from Otley, Leeds Says:

    Without the record facility there’s really no point in having all the Olympic channels. It’s a total pigs ear.

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  37. Goldtop Says:

    Only got a basic HD box and have several of the Olympic channels, don’t know where the rest have gone??? But since these new channels appeared, have lost all sound on the original (5) HD channels. So it’s back to SD for her indoors Emmerdale :-(

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  38. Derek Says:

    I reset my Panasonic box to shipping condition and can now see all BBC Olympic HD channels

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  39. davemurgatroyd Says:

    This is what happens when Humax have their developers and programmers on the other side of the world with no direct access to the broadcasts to test their products on. It appears only to be a problem on the supposedly premium product that everyone raves about – the Foxsat HDR (and possibly Panasonic TVs) – as all other freesat PVRs, Sky PVRs and generic FTA PVRs seem perfectly capable of recording these temporary channels. I personally have tried them on Sky+HD boxes and 3 different generic FTA PVRs with absolutely no problems.

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  40. ian Says:

    A real mess this is.
    Got a new HDR, moved the DVD recorder and had to put it back in to record what i want..
    Still can’t believe this tech mess!
    The only reason this would happen, is because of the data being transmitted that codes the channel, and what i want to know is, why is it such, that the channels are not able to be recorded by a HDR!
    And, why has it taken this long to realise as the channels have been in testing for over a month!
    My opinion of Humax dropped to a 4 letter word because of this, yet a week ago, id of recommended them to anyone.

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  41. Neil Says:

    Richardr said:
    On my Panasonic Freesat DMR=BS850 – I also had the no signal issue on these channels. A factory reset cured this (at the expense of some time!), and not it records fine.
    Sky also works fine.

    Likewise I can now only see Olympics 5, 11, 15 and 21, the rest are at ‘No Signal’. This means that since they went live there’s been an SR change or something’s changed from the original channel NIT data as the Panny 350, 750 and 850′s have a bug whereby they don’t see these changes. The solution is to do a factory reset but can’t be bothered for what is two weeks only, likewise ITV1HD still isn’t available on my unit since the SR and DVB S2 change a few weeks back as the whole reprogramming of this unit takes ages! I watch through my Panny Freesat TV and use the BS750 for DVD/BD and as a PVR so as I won’t be recording any of these won’t bother with the reset!

    Call my a cynic here but you do get the feeling Sky have attempted to ‘cripple’ these services by exploiting potential hardware flaws in Freesat products. This may not be the case whatsoever but with Humax users unable to record and Panny PVR’s showing no signal it’s a poor show for the BBC. I think freesat should do an EPG update and include all the SD ones if they work ok as it will overcome this issue for the majority of users.

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  42. Dean Rogers Says:

    What does Emma Scott know anyway, she is just a front for the platform. What’s her technical background??

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  43. patsy Says:

    I have a Humax foxsat NON recording box and it is fine but my telly is Freeview integrated and I can’t get these channels. Not that I will be watching on Freeview. Anyone else got this problem?

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  44. admin Says:

    patsy said:
    I have a Humax foxsat NON recording box and it is fine but my telly is Freeview integrated and I can’t get these channels. Not that I will be watching on Freeview. Anyone else got this problem?

    Freeview doesn’t have room for all these channels; a clear limitation of the Freeview platform going forward.

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  45. Richardr Says:

    AndyPC said:
    I have just seen Richardr’s comment on 30 (which appeared whilst I was typing!). Need to note down what programmes I have set to record then try the reset.Assume you used the Factory Condition option.
    Something for tomorrow.

    That’s right.

    All of your existing recordings are kept, but one or two other settings need re-setting – e.g. I change the widescreen setting. The real pain is if you use manually tuned channels – that takes about 45 minutes to scan. Plus the standard EPG takes a while to repopulate.

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  46. Edwardo Says:

    I have an Elgato EyeTV Sat (Freesat) box connect to my iMac, fortunately have no problems watching and recording the content. I can edit out all the guff if I choose before streaming to my TV. The HD looks amazing on my mac.
    I stream the recordings to my TV either via Airplay to my Apple TV 3 or UPnP to PS3.
    I’m so glad I opted for the standard Humax HD box and not the HDR for my TV.
    I’ve a pretty bullet proof set up.

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  47. Paul Christie Says:

    I’m miffed about this, I upgraded my dish myself and sold my foxsat HD and got the HDR especially for recording the Olympics in HD. Oh well least I can still record via the custom firm wire in SD but not ideal! I knew I should of bought the Samsung box instead!

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  48. admin Says:

    Paul Christie said:
    I’m miffed about this, I upgraded my dish myself and sold my foxsat HD and got the HDR especially for recording the Olympics in HD. Oh well least I can still record via the custom firm wire in SD but not ideal! I knew I should of bought the Samsung box instead!

    You might regret buying the Humax right now, but you’d regret buying the Samsung a hell of a lot more!!!

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  49. Paul Christie Says:

    admin said: You might regret buying the Humax right now, but you’d regret buying the Samsung a hell of a lot more!!!

    Your right ‘admin’ the Humax will be better in the long run!

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  50. Bob H Says:

    Just to provide some detail:
    – The problem exists because in the way that the stream is being encoded the box cannot build the required PVR indexing correctly. This causes it to get confused and believe the recording is zero in time. Other devices use other indexing mechanisms. The problem is now understood.
    – As soon as we became aware that the issue could not be resolved at the broadcast end, engineering resource (in the UK) which was already monitoring the situation was quickly dedicated to producing a fix.
    – Releasing software too quickly is a risk to the consumers, we could easily accidentally break something else in the process.
    – When a fix is available a beta version *may* be released before we have finished our internal quality sign-off, this would have to be sanity checked first by us and freesat, and the aim of this would be to give you the choice of risk vs function.

    I hope for there to be more information later today but I am not going to pre-empt any of that until we have everything aligned.

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  51. Lea Says:

    Bob H said:
    Just to provide some detail:– The problem exists because in the way that the stream is being encoded the box cannot build the required PVR indexing correctly. This causes it to get confused and believe the recording is zero in time. Other devices use other indexing mechanisms. The problem is now understood.– As soon as we became aware that the issue could not be resolved at the broadcast end, engineering resource (in the UK) which was already monitoring the situation was quickly dedicated to producing a fix.– Releasing
    software too quickly is a risk to the consumers, we could easily accidentally break something else in the process.– When a fix is available a beta version *may* be released before we have finished our internal quality sign-off, this would have to be sanity checked first by us and freesat, and the aim of this would be to give you the choice of risk vs function.
    I hope for there to be more information later today but I am not going to pre-empt any of that until we have everything aligned.

    Thanks Bob H,

    I knew Humax would not let us down. I will use normal BBC SD and HD channels to record until you release your fix.

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  52. Keith Says:

    @ Bob…. great news to hear the your engineers are hard at work and there “may” be light at the end of the tunnel.

    I would be happy to take risk over function so long as there was always a roll back option to 1.00.20 current firmware.

    Many Humax HDR users are used to being the pioneeers of Beta testing such as the BBC i-player.

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  53. SL Says:

    Thanks for the update Bob, good to hear Humax are fixing it. Ill be putting the firmware on right away as the olympic channels are useless if they cant be recorded.

    Its strange there is no standard for indexing as that is exactly what youd expect from freesat so this sort of thing doesnt happen. youd expect this from a non freesat box.

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  54. Clive Says:

    Just use the HDR custom firmware to record all the Olympic channel’s in SD. It’s only on for a matter of days, so who cares if it’s only SD. Must agree about the Samsung, my best mate bought one and thought he was being clever as it was cheaper than my Humax. He’s regretted it ever since with some major problems that still happen every so often. Installing the excellent free firmware on my Humax made him even more pissed off. He now keeps asking me if i’d like to swap boxes, I just tell him to go forth!

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  55. Neil Says:

    Cheers for that info Bob, good to know your on the case with a fix, my parents would be glad to know they can potentially record these streams. It surprises why this can’t be resolved from the broadcasters end considering it’s not an issue with any other channel on the platform?

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  56. admin Says:

    Bob H said:
    Just to provide some detail:– The problem exists because in the way that the stream is being encoded the box cannot build the required PVR indexing correctly. This causes it to get confused and believe the recording is zero in time. Other devices use other indexing mechanisms. The problem is now understood.– As soon as we became aware that the issue could not be resolved at the broadcast end, engineering resource (in the UK) which was already monitoring the situation was quickly dedicated to producing a fix.– Releasing software too quickly is a risk to the consumers, we could easily accidentally break something else in the process.– When a fix is available a beta version *may* be released before we have finished our internal quality sign-off, this would have to be sanity checked first by us and freesat, and the aim of this would be to give you the choice of risk vs function.
    I hope for there to be more information later today but I am not going to pre-empt any of that until we have everything aligned.

    Thanks for contributing Bob, appreciate Humax’s position on this which is clearly different from Freesat’s. Look forward to an update later and will do all I can to publise any beta release / update you make available.

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  57. Trevor Harris Says:

    Does this mean the BBC has changed the Freesat EPG for these channels. If so it was a very silly thing to do. On the Sky EPG the BBC has been a bit lazy by not seperating football matches on the EPG.

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  58. ian Says:

    Neil said:
    Cheers for that info Bob, good to know your on the case with a fix, my parents would be glad to know they can potentially record these streams. It surprises why this can’t be resolved from the broadcasters end considering it’s not an issue with any other channel on the platform?

    Which would tie in with your theory about Sky being the usual sly so-and-so’s with the way they have coded the channels at uplink.
    Its nothing more than childish but he fact is, this should never have been an issue in the first place.
    I work n broadcasting and it really gets on my goat when stupid things like this happens after so long of a test period to iron out the issues. It makes a mockery of the hard work that gets put in each and everyday, from production, to playout, to uplink, to you seeing it.

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  59. Brian Damage Says:

    Just tried a full factory reset on my Panasonic TV, but still getting signal/no signal :-( on the Olympics channels.

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  60. Robert Wilson Says:

    http://www.bbc.co.uk/news/technology-19015855

    Humax box suffers Olympics channels recording glitch

    Humax has acknowledged that a problem meant owners of its Freesat digital TV box could not use it to record any of the BBC’s temporary Olympic channels.

    The 24 live action streams cover every session of every sport across the duration of the Games.

    Freesat – a subscription-free high definition digital TV service – said other manufacturers’ equipment was not suffering the same fault.

    Freesat’s marketing materials heavily promote the “summer of sport”.

    Humax only sells one digital satellite set-top box recorder in the UK: the Foxsat-HDR. The South Korean firm said it believed it was the bestselling model in the UK.

    The firms’ UK service manager told the BBC the company was making efforts to resolve the fault.

    “Humax were made aware of the issue when the problem was identified on Tuesday,” said Michael Caughey.

    “Unfortunately nothing could be done at the broadcast encoder end to resolve the issue so on Thursday we started working on the fix and are hopeful that it is imminent.

    “However, we will not rush it out until we are sure it will not cause more issues and problems as customers will still be able to view all 24 channels – although they can’t record them – and will be able to record the Olympic coverage shown on BBC 1 HD, BBC HD and the other standard definition channels as normal.”

    He added that a software update was unlikely to be broadcast to the equipment before “early next week”.

    ‘Huge disappointment’

    Freesat posted messages to Twitter after users complained about the issue.

    “We’ve tried really hard with Humax to sort out… all other Freesat+ boxes can record 24 streams,” it said.

    The organisation added: “It’s been an Olympic feat in itself to get the 24 streams working and we really hope this doesn’t stop you enjoying London 2012.”

    Robert Wilson, a Sheffield-based IT worker who contacted the BBC, said he had bought two Humax boxes with a view to being able to record several of the streams at once.

    “I’ll be working and attending the Games myself and had wanted to record the channels while I am out of the house,” he said.

    “It’s a huge disappointment because I will not be able to see some of the events I had wanted – events which have been advertised as being available for months.”

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  61. SL Says:

    Awful article placing the blame on the manufacturer but the fact is sky boxes cant record them either.

    So the Humax and sky boxes can record all channels apart from the olympics, why arent the olympic channels broadcast in the same way as the other channels which 100% work.

    Why could nothing be done at the broadcaster end? Thats a flat out lie.

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  62. Brian Damage Says:

    WRT the channel reception issue:

    I was just reading about IOC broadcast restrictions, and I am wondering if the 24 temporary channels are being broadcast on low power (somehow!) to prevent viewers outside the UK from watching?

    (And at the same time, preventing viewers IN the UK from watching if they happen to have a receiver which fails to work on a lower power signal)

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  63. Neil Says:

    ian said: Which would tie in with your theory about Sky being the usual sly so-and-so’s with the way they have coded the channels at uplink.
    Its nothing more than childish but he fact is, this should never have been an issue in the first place.
    I work n broadcasting and it really gets on my goat when stupid things like this happens after so long of a test period to iron out the issues. It makes a mockery of the hard work that gets put in each and everyday, from production, to playout, to uplink, to you seeing it.

    Fully agree there Ian. Likewise I work in the industry and am baffled as to what could be the issue compression-wise but has not to date affected any other DSAT compression hub on any Transponder.

    That article I feel is very unfair on Humax as I don’t think they should be exclusively to blame for this. If they were aware of it they’d have been on the case before now, does seem as if Sly have pulled a childish stunt on Freesat owners. I might be totally wrong here and it’s something completely out of their control but I do smell a Sky flavoured rat here!

    The other misleading issue with that article is that it doesn’t just affect Humax hardware, my Panny PVR is also affected as are others!

      Quote

  64. Gordon S Valentine Says:

    “Update on the Freesat box and Olympic recordings.

    We’ve been working on a fix around the recording for the extra Olympic channels on Freesat and have developed a software update. Early tests indicate this is working correctly and it is looking positive that we can get this fixed. Testing continues this afternoon and we will post here as soon as we know when we can make the software available”

    Just been posted on there facebook page at https://www.facebook.com/HumaxUK

      Quote

  65. Craig Humphreys Says:

    Anyone have issues with the Echostar HDS-600?

    I can view all Olympics HD channels via the EPG except 1, 7, 18 and 24 which show as weak signal. However I can tune to these four channels just fine in non-freesat mode (although I can’t then record using the EPG data).

    Anyone else or is it just me?

      Quote

  66. Bob H Says:

    Personally I don’t exactly know in which company this is happening but I wouldn’t blame Sky, encoding doesn’t generally happen in Sky for non-Sky channels, they are just the network operator.

    FYI. It is a complex issue that sits right down in the video encoding and revolves somewhere around timings of particular packets of data. Beyond that I’d need a whiteboard, lots of coloured pens and a few days to remind myself how an MPEG encoder is built. *Perhaps* they could fix the encoders so they don’t provoke the problem, but the risks involved in doing that and impacting other systems during this sensitive time (perhaps breaking everything) is too great.

      Quote

  67. Bob H Says:

    It is worth saying that for guys who work in a gigantic organisation like Sky, I find their technical teams to be very honest and affable.

      Quote

  68. admin Says:

    Craig Humphreys said:
    Anyone have issues with the Echostar HDS-600?
    I can view all Olympics HD channels via the EPG except 1, 7, 18 and 24 which show as weak signal. However I can tune to these four channels just fine in non-freesat mode (although I can’t then record using the EPG data).
    Anyone else or is it just me?

    Make sure you are using the latest software as per their website. They had to carry out an update to ensure the Olympic channels worked at all.

      Quote

  69. Neil Says:

    Bob H said:
    Personally I don’t exactly know in which company this is happening but I wouldn’t blame Sky, encoding doesn’t generally happen in Sky for non-Sky channels, they are just the network operator.
    FYI. It is a complex issue that sits right down in the video encoding and revolves somewhere around timings of particular packets of data. Beyond that I’d need a whiteboard, lots of coloured pens and a few days to remind myself how an MPEG encoder is built. *Perhaps* they could fix the encoders so they don’t provoke the problem, but the risks involved in doing that and impacting other systems during this sensitive time (perhaps breaking everything) is too great.

    Cheers for this info Bob, I was of the assumption that the BBC were passing these channels to Sky who were compressing and uplinking, perhaps ATOS (ex Siemens) are looking after compression and passing the ASI TS to BSkyB for uplinking.

    I think Humax need a hats off for such a speedy resolution to this issue, no other organisation would jump on to this so quickly irrespective of press publicity or not, also good publicity for joinfreesat too as it’s clear the BBC have lifted your comments on this thread.

      Quote

  70. Bob H Says:

    Neil, a BBC journalist spoke to Michael earlier to get the low-down, and Michael and I work very closely so we try to maintain a common line.

      Quote

  71. Neil Says:

    Bob H said:
    Neil, a BBC journalist spoke to Michael earlier to get the low-down, and Michael and I work very closely so we try to maintain a common line.

    That’s good, lets hope they give you your due credit for (hopefully) being able to turn this issue around so quickly.

      Quote

  72. Brian Damage Says:

    And for those of us who can’t even WATCH the temporary Olympics channels, let alone record them? Any positive news for us?

      Quote

  73. Rich Says:

    I have a Technisat box and if I go onto BBC HD I get a picture for about 30 secs then it goes blank but the sound stays on. Earlier it came on for a few secs then went off with just a box about the red button. Retuning doesn’t seem to have worked either. Watching in SD only atm, most disappointing!

      Quote

  74. Rosco Says:

    Brian Damage said:
    And for those of us who can’t even WATCH the temporary Olympics channels, let alone record them? Any positive news for us?

    I very much doubt its a transmission problem Brian – there are few other reports of problems from what Ive seen. Certainly before I went away on holiday the Olympic channels were being transmitted at the same high powers as the rest of the channels, and the ones on Astra 1N were very high power indeed. If you are in the UK then the problem is far more likely to be at your end – and even if you are outside the UK you should get reasonable recedption of the numerous channels on Eutelsat 28A across most of Europe assuming your dish is aligned correctly.

      Quote

  75. Scott Says:

    Have managed to record the opening on Technisat, but now all the EPG data has gone, again, only next 2 programs only across all channels, and I am in freesat mode not technisat mode!!
    Wish I kept my Canal+ Digitaal receiver from Holland, it always gave a 7 day guide for most UK channels, just had to cope with BBC 1 one 701 instead. Definately gonna ditch all UK based receivers and go for a generic Linux based receiver, as they are more stable.

      Quote

  76. Graham L Says:

    I had to restore my Humax box to factory settings to even get the Olympic channels, all I had was a blank EPG under Olympics genre. I also couldn’t access any red button services related to the Olympics, but could for everything else strange.

    I’m glad to say I can see all Olympic HD channels with great signal quality and access all red button services after the factory reset. This is the first factory reset I’ve had to do in the 2 years I’ve had the box, so can’t complain. Olympics here we come woohoo.

      Quote

  77. Richard Crichton Says:

    There is more than one way of skinning a cat :-)
    No Freesat PVR so recorded on my Samsung netbook with DVB-T USB tuner. (10.2GB mpeg file.)
    Looks great on my 42″ Hitachi AllShared to my Samsung smart Blu-ray box.
    It just works!

      Quote

  78. Rich (not the one above) Says:

    Just to add into the mix, anyone find that since the 24 channels were added, the EPG has slowed down and switching channels seems more, erm, jerky and slow to respond?

    Really not impressed. I don’t see how adding a few extra lines of channels, probably a matter of kilobytes in terms of EPG data, have caused this otherwise great box to run so poorly.

    I hadn’t noticed I couldn’t record the streams either — double blow!

      Quote

  79. Richard Crichton Says:

    Scott said:
    Have managed to record the opening on Technisat, but now all the EPG data has gone, again, only next 2 programs only across all channels, and I am in freesat mode not technisat mode!!
    Wish I kept my Canal+ Digitaal receiver from Holland, it always gave a 7 day guide for most UK channels, just had to cope with BBC 1 one 701 instead. Definately gonna ditch all UK based receivers and go for a generic Linux based receiver, as they are more stable.

    Have you updated the firmware? There is a fix for the EPG not loading problem. admin has/had the file.

      Quote

  80. Chris Rees Says:

    Keith said:
    @ 8 YES there is a solution.
    I did it this afternoon. A simple job and a great web interface. Thanks must go to the creators of the custom firmware and GrahamThompson for the link
    http://www.avforums.com/forums/freesat/1599048-media-file-server-bundle-foxsat-hdr-release-4-0-part-2-a.html
    I updated the firmware on my Humax HDR and added the Channel Editor plug-in. I then added the 24 SD Olympic channels to the Freesat EPG and I can now rsee, pause and timer record them. I wanted to do that rather than record HD channels anyway to save my precious HDD space.
    If you dont want to update your firmware the SD channels have always been there and recordable on the Humax HDR in non-freesat mode.

    I did this, but the channels are the still the same on my HUmax. Am I missing something?

      Quote

  81. Richard Lomas Says:

    Re: Echostar HDS600 problems @68 – I also am having problems with the new Olympic channels. I have the latest software update 123R and all the programmes are showing in the guide but I can’t watch any of them. Once or twice I’ve had a warning of a weak or missing signal but when I connect my old Sky box to the same satellite cable I can watch these chanels with no problem.

      Quote

  82. Derek (original) Says:

    So, it’s not just a Humax problem as Emma Scott has incorrectly pronounced. We now know that Humax, Panasonic (TV & DMR), Echostar and Technisat users have all reported problems of one type or another with the Olympic channels.
    Once again though it’s Humax that steps up to the plate, acknowledges an issue exists (somewhere in the transmission chain but not necessarily in their equipment), and is looking for a solution for its customers. Thanks Bob!!

      Quote

  83. Robert Wilson Says:

    Have you Humax Foxsat+ owners been to the MyHumax.org forum? Have you?

    http://myhumax.org/forum/topic/olympic-channel-recordings/page/4

      Quote

  84. S.E. Says:

    I seem to be able to record the olympic channels quite happily with my Technisat HDFS, using the EPG and timers.

    The red button app can get confused, though, so I would suggest tuning directly to the olympic channels.

      Quote

  85. Moatway Says:

    2 week old Humax 1TB Freesat has since yesterday (Friday) decided to lock up, when selecting a different channel, for example display changes to BBC Olympics 24, but displays a blank screen and then locks up completly. Disconnecting mains is the only answer to restore TEMPORARY use.
    Software issues I suspect due to the new additional channel line up on Freesat.
    Oh well back to Freeview.
    I was so looking forward to watching the recording of the Olympic Opening Show, with a Humax box falling out of the helicopter perhaps!

      Quote

  86. Neil Says:

    Further to my post #41, can someone with a Humax, or another Panny user check Olympics channels 5, 11, 15 and 21 as these seem ok on my Panny, look like they are probably sharing one transponder and wondering if these four might work on the Humax? Just curiosity more than anything!

      Quote

  87. Brian Damage Says:

    Rosco said: I very much doubt its a transmission problem Brian – there are few other reports of problems from what Ive seen. Certainly before I went away on holiday the Olympic channels were being transmitted at the same high powers as the rest of the channels, and the ones on Astra 1N were very high power indeed. If you are in the UK then the problem is far more likely to be at your end – and even if you are outside the UK you should get reasonable recedption of the numerous channels on Eutelsat 28A across most of Europe assuming your dish is aligned correctly.

    Hmm… Possible but can’t understand why this would only effect the new Olympics channels and nothing else. Looking at the Freesat twitter feed, there seem to be some others who are having the same problem.

    It just looks like a low power signal from here – just on the Olympics channels.

      Quote

  88. ChrisK Says:

    I have a Pani with built in Freeview and Freesat HD tuners and can say it is stuggling with the temp HD channels on Freesat.

    All the temp HD channels are fine on my Foxsat but to be fair to the Pani it does get its feed from the loop through on the Fox so this may be blocking the signal a bit but that said all other SD and HD channels are fine even through the loop.

      Quote

  89. Martin Says:

    Yes same here some channels come up no signal i v got a goodmans box had dosent have a pvr but it’s the signal issue I am stumped with

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  90. Jane Says:

    As a Humax foxsat user of some years this doesn’t surprise me at all. The additional Olympic streams seem to work like red button streams and we have never been able to record/pause or rewind those – very annoying, but certainly not a new issue. It is long standing and remains unresolved the same as the humax freesat box still can’t record the buffer but the freeview boxes can.

    On the signal strength/quality issue many of the additional channels (but not all) are reasonable strength 90% but low quality 50% and fluctuating.

      Quote

  91. Richard Crichton Says:

    Getting 100% signal and 84% quality in Scotland on the Olympic channels. Good old Manhattan best boxes by a long shot. The Space, Itv player and all the Olympic channels all working perfectly with the new firmware.:-)
    Why pay more?

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  92. Simon Hall Says:

    Have a Panasonic DMR-BS750 and also a Sky HD (different rooms but same dish). The Sky is perfect. The Panasonic for Freesat is only showing 4 of the channels – the rest are there but marked “No Signal” even though the EPG does tell me what should be done. Is the same if I try to use them via the Red Button. Have done everything except a factory restore (as have some recordings I have not watched yet I don’t want to lose). Happy to try factory restore if it keeps my existing recordings on the hard drive. Can anyone help?

      Quote

  93. Greame Says:

    I wonder when freesat will release the humax fix as an over the air update it seems to be working fine all Olympic HD channels now record which is fab news.

      Quote

  94. SL Says:

    There seems to be a fix in the humax forum but its only given out in PMs. an OTA update will take a week or 2 at least.

    I would have hoped they would have given the beta fix for everyone that wanted it.

      Quote

  95. roger mellie Says:

    No problems at all with recording, pause, rewind etc of the olympic channels on my EchostarHDS 600. Loved the opening ceremony on friday night, a bit different but nonetheless pretty spectacular, especially the lighting of the cauldron/torch by the youngsters at the end. What a work of art

      Quote

  96. Rosco Says:

    Brian Damage said: Hmm… Possible but can’t understand why this would only effect the new Olympics channels and nothing else. Looking at the Freesat twitter feed, there seem to be some others who are having the same problem.
    It just looks like a low power signal from here – just on the Olympics channels.

    Im now home and Ive had a look at the transmission strengths on all the 24 Olympic standard def feeds. All are equally as strong as the usual tv channels – the highest power ones are the ones on 10921H. (2/5/8/11/14/17/20/23). Even the EB28A feeds are nice and strong here.

    Give me a few minutes to swap some cables over and I’ll have a look at the HD channels.

      Quote

  97. Rosco Says:

    Hmm the HD channels do seem to be down a bit compared to the other channels, although that may be because of a very poor length of coax on that particular cable run which needs replacing if we ever get a summer here….

      Quote

  98. Neil Says:

    Some of the SD feeds are on Astra 1N whereas the HD ones are on Astra 2A which explains the signal level difference.

      Quote

  99. Rosco Says:

    Yes I am aware of that :)

      Quote

  100. Neil Says:

    I’m just curious of what is different Encoding-wise to affect these feeds rather than any other H264 MPEG4 encoded HD service transmit on DSAT as it’s clear not only Humax are affected but also the Panny PVR’s too. I’m sure it will all come out in the wash no doubt!

      Quote

  101. ASK Says:

    Simon Hall @91,

    I have a Panasonic BS850, had same symptoms. Returned box to Shipping conditions, and did retune. Now OK. It will not harm your exsisting recordings.

      Quote

  102. Brian Damage Says:

    Rosco said: Hmm the HD channels do seem to be down a bit compared to the other channels, although that may be because of a very poor length of coax on that particular cable run which needs replacing if we ever get a summer here….

    Interesting. Thanks for trying that.
    Given that a number of us are having problems, I suspect that it probably isn’t the fault of your coax!

    I see that the Freesat Twitter feed is suggesting contacting Panasonic (LOL!) and/or getting an installer to check dish alignment. I don’t see why either would only effect the Olympics channels.

    However, if the HD channels are coming from a different satellite to the SD channels, does this explain why the HD channels have a weaker signal? Or are they just broadcasting these channels on lower power?

      Quote

  103. greame Says:

    SL said:
    There seems to be a fix in the humax forum but its only given out in PMs. an OTA update will take a week or 2 at least.
    I would have hoped they would have given the beta fix for everyone that wanted it.

    Yeah, true its freesat that wont allow humax to give out the software update, But it works a treat I have a copy of it and would give it to anyone who wanted it.

      Quote

  104. Muzer Says:

    SL said:
    There seems to be a fix in the humax forum but its only given out in PMs. an OTA update will take a week or 2 at least.
    I would have hoped they would have given the beta fix for everyone that wanted it.

    Moron, you were presumably supposed to keep that secret so that nobody would get in trouble; hence the use of euphamism and people not actually saying that’s what was happening! Duh.

      Quote

  105. Neil Says:

    Brian Damage said: Interesting. Thanks for trying that.
    Given that a number of us are having problems, I suspect that it probably isn’t the fault of your coax!
    I see that the Freesat Twitter feed is suggesting contacting Panasonic (LOL!) and/or getting an installer to check dish alignment. I don’t see why either would only effect the Olympics channels.
    However, if the HD channels are coming from a different satellite to the SD channels, does this explain why the HD channels have a weaker signal? Or are they just broadcasting these channels on lower power?

    It’s due to the fact the Astra 2A TP’s are widebeam rather than spotbeam, plus 1N has higher EiRP power levels per transponder.

    Last time I reset my BS750 I took photos of all the settings to make it easier to put them all back in again but still took me the best part of an hour!! It would be nice to think Panasonic would sort this bug seen as most of us shelled out £500+ for these units (and they are very good, I’m impressed with mine) but no doubt Panny would like us to buy a new one instead!! Saying that they no longer make anything that has superseded them so would be nice to think a software fix could be in the offering but highly unlikely!!

      Quote

  106. David Says:

    My Panasonic dmr-bs750 can’t cope with 20 of the 24 BBC HD Olympic channels but the two Panasonic TVs (one plasma and one LCD) are both fine. All signals come from the same dish and I’ve swapped all the leads. It is the DVR freesat receiver which is at fault.

    I’ve looked at the ‘signal strength’ setting and there is perhaps a clue about why this may be. The four channels (4, 10, 15 and 21) which work all share the same ‘Transport Stream ID’ number which is 0858. All the others show different numbers and no satellite lock. These are:

    1, 7, 18, 24 – TSID = 07DB
    2, 8, 17, 23 – TSID = 07E6
    3, 9, 16, 22 – TSID = 07EF
    4, 10, 15, 21 – TSID = 0858 (WORKS)
    5, 11, 14, 20 – TSID = 07F5
    6, 12, 13, 19 – TSID = 07F6

    Is it a coincidence that the only TSID that works starts with 08 and all the others start with 07? The other common element is that the Satellite Lock Indicator shows ‘not locked’ on these 20 channels whereas it shows ‘Locked’ on the 4 which work.

    I am currently backing up programmes to disc so I can try the factory reset solution suggested earlier which seems to have worked for others.

      Quote

  107. ian Says:

    Off topic i know, but worth a mention i thought;
    BET International has joined the modern ways of broadcasting finally, buy gong widescreen.
    Anything in 4:3, they have the AR flag set for 4:3, but widescreen shows are in their native 16:9 aspect ratio, not letterboxed.
    Listening CNN?!!

      Quote

  108. SL Says:

    I dont give a **** if anyone gets in trouble, perhaps they should have just put it on general release instead of this juvenile nudge nudge wink wink stuff.

    If everyone else can work out whats happening, Im sure TPTB can quite easily.

      Quote

  109. Neil Says:

    David said:
    My Panasonic dmr-bs750 can’t cope with 20 of the 24 BBC HD Olympic channels but the two Panasonic TVs (one plasma and one LCD) are both fine. All signals come from the same dish and I’ve swapped all the leads.It is the DVR freesat receiver which is at fault.
    I’ve looked at the ‘signal strength’ setting and there is perhaps a clue about why this may be. The four channels (4, 10, 15 and 21) which work all share the same ‘Transport Stream ID’ number which is 0858. All the others show different numbers and no satellite lock.These are:
    1, 7, 18, 24 – TSID = 07DB
    2, 8, 17, 23 – TSID = 07E6
    3, 9, 16, 22 – TSID = 07EF
    4, 10, 15, 21 – TSID = 0858 (WORKS)
    5, 11, 14, 20 – TSID = 07F5
    6, 12, 13, 19 – TSID = 07F6
    Is it a coincidence that the only TSID that works starts with 08 and all the others start with 07?The other common element is that the Satellite Lock Indicator shows ‘not locked’ on these 20 channels whereas it shows ‘Locked’ on the 4 which work.
    I am currently backing up programmes to disc so I can try the factory reset solution suggested earlier which seems to have worked for others.

    Interesting, I’m seeing the same channels working (two I got wrong from an earlier posting). I’m wondering if they changed the SR after Freesat had put them on the EPG?

    ian said:
    Off topic i know, but worth a mention i thought;
    BET International has joined the modern ways of broadcasting finally, buy gong widescreen.
    Anything in 4:3, they have the AR flag set for 4:3, but widescreen shows are in their native 16:9 aspect ratio, not letterboxed.
    Listening CNN?!!

    I doubt we’ll see a widescreen CNN until we get a HD equivalent. It’s got to be on it’s way sometime in the future?? I think CNN in HD and widescreen would look really good, especially the on-screen graphics.

      Quote

  110. Keith Says:

    @ 108 SL if yours and hundreds of boxes got bricked you might be calling a different tune..

    @admin … No offensc to anyone personally innocently posting but for obvious reasons maybe some selective moderation of this thread is necessary.

      Quote

  111. SL Says:

    Not really, its up to the user to choose to install a beta firmware.

    Id only be mad if an OTA update bricked boxes.

      Quote

  112. David Says:

    Update:
    I read that resetting to showroom defaults doesn’t affect the hard drive recordings so I tried it in preference to a factory reset and it worked. All 24 of the BBCHD Olympic channels now work on the Panasonic dmr-bs750. One interesting thing to note is that the EPG for these channels is rather unreliable and isn’t showing programmes as it should on a few days. Again – all is fine on the TVs and additionally, the TVs EPGs work a lot faster than the DVR.

      Quote

  113. Richardr Says:

    David said:
    My Panasonic dmr-bs750 can’t cope with 20 of the 24 BBC HD Olympic channels but the two Panasonic TVs (one plasma and one LCD) are both fine. All signals come from the same dish and I’ve swapped all the leads.It is the DVR freesat receiver which is at fault.
    I am currently backing up programmes to disc so I can try the factory reset solution suggested earlier which seems to have worked for others.

    As above – don’t worry about your recordings – they are retained by the factory reset option. Your will just need to note any future recordings set, and settings such as favourites, widescreen settings, etc.

      Quote

  114. ian Says:

    SL said:
    I dont give a **** if anyone gets in trouble, perhaps they should have just put it on general release instead of this juvenile nudge nudge wink wink stuff.
    If everyone else can work out whats happening, Im sure TPTB can quite easily.

    The reason its not on general release, is because its a BETA release, not something that has the approval of Freesat. No wink wink at all, but just simply how it works, because they go and release this update over the air, and it kills off everyone’s boxes due to not being tested properly, then you’d be alot more irritated wouldn’t you.

    Muzer said: Moron, you were presumably supposed to keep that secret so that nobody would get in trouble; hence the use of euphamism and people not actually saying that’s what was happening! Duh.

    Is it necessary to bring DS-type attitudes here, by that i mean the use of the word moron at someone.
    Its not respectful at all!

      Quote

  115. Derek (original) Says:

    SL may have broken a confidence and Muzer may have been less than respectful in his response, but lets not get sidetracked here. There are many Humax HDR users who were expecting to be able to record the Olympics HD channels, and are not able to do so, even though a solution has apparently been found that we are told the manufacturer is confident enough to release in a firmware update, but appears to be prevented from doing so. The Olympics window is short, and exceptional circumstances such as this should be met with exceptional measures, and that is what Humax technicians appear to have done, only to be thwarted at the last minute.
    The possible ‘bricking’ argument is specious as major manufacturers such as Humax would not risk jeopardising their reputation if there was even the slightest possibility of that happening.
    Wherever the ultimate decision lies to release an OTA update, lets get that decision made whilst there are still events on the Olympic schedule to record, so that not just the technically minded, but all Humax HDR users can enjoy the Olympics coverage in the manner in which it was intended.

      Quote

  116. SL Says:

    Im not expecting an OTA update, a link on the Humax site would be fine so everyone that can download it can, just like every other update has been done before it went public.

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  117. TheMaskedAllegro Says:

    If Humax are waiting for Freesat to approve the release, don’t hold your breath. My experience of Freesat (which is a lot) is that they are in no hurry to support manufacturers. They could do with spending a little less time on marketing materials and a little more time on product IMHO.

      Quote

  118. Muzer Says:

    The problem is, beta updates posted on the Humax site have almost bricked boxes before. There was a huge backlash about that (it took quite some time before Humax managed to get a fix out, and in the meantime these people had useless boxes). Presumably they don’t want a repeat performance of this, so are giving it thorough testing. This guy is risking punishment (presumably doing what he did is against company policy) by being kind and helping people by supplying the fix for those who ask for it… you must respect that, surely?

    I used the word moron because I assumed he was stupid enough to not realise he was supposed to keep it secret (which I think does class as being a moron or at least not quite with it when he posted, considering the strong level of euphamism on the public parts of the forum and the wording in the email, it’s easy enough to get the hint). I didn’t actually realise he did realise, and just didn’t care what happens to this guy, which is actually even worse than being a moron.

    The point is, this is not some discussion about whether or not a channel should be broadcast on a separate transponder or some other such interesting, but in the end trivial, issue that doesn’t deserve terms like “moron”. When it comes down to it, this could in the worst-case be about making someone’s life harder versus letting a few people not clever enough to take hints, or lazy enough not to take the initiative, record some sport.

      Quote

  119. Soul4real Says:

    Muzer said: The problem is, beta updates posted on the Humax site have almost bricked boxes before. There was a huge backlash about that (it took quite some time before Humax managed to get a fix out, and in the meantime these people had useless boxes). Presumably they don’t want a repeat performance of this, so are giving it thorough testing. This guy is risking punishment (presumably doing what he did is against company policy) by being kind and helping people by supplying the fix for those who ask for it… you must respect that, surely?I used the word moron because I assumed he was stupid enough to not realise he was supposed to keep it secret (which I think does class as being a moron or at least not quite with it when he posted, considering the strong level of euphamism on the public parts of the forum and the wording in the email, it’s easy enough to get the hint). I didn’t actually realise he did realise, and just didn’t care what happens to this guy, which is actually even worse than being a moron.The point is, this is not some discussion about whether or not a channel should be broadcast on a separate transponder or some other such interesting, but in the end trivial, issue that doesn’t deserve terms like “moron”. When it comes down to it, this could in the worst-case be about making someone’s life harder versus letting a few people not clever enough to take hints, or lazy enough not to take the initiative, record some sport.

    Are sure it was Humax and not Harvard boxes

      Quote

  120. SL Says:

    Someone is saying a USB update may be released this afternoon which is exactly what i was asking for.

      Quote

  121. AndyPandy Says:

    Latest software is out – or wait for the on-air update later today.

    http://beta.humaxonline.co.uk/downloads/foxsat-hdr

      Quote

  122. david7 Says:

    Humax have posted a fix, going OTA later today according to Barry from My Humax
    http://myhumax.org/forum/topic/olympic-channel-recordings/page/12?replies=84#post-8438

      Quote

  123. Richard Crichton Says:

    SL said:
    Im not expecting an OTA update, a link on the Humax site would be fine so everyone that can download it can, just like every other update has been done before it went public.

    http://beta.humaxonline.co.uk/freesat-hd

    Been on there 35 minutes.

      Quote

  124. Keith Says:

    Anyone wanting to continue to use the custom Media and File Server firmware will have to upgrade but will be pleased to know that version 4.0.8 is already out in order to cope with todays OTA Humax fix update 1.00.21

    Great work folks!!

    See here http://www.avforums.com/forums/17378166-post993.html

      Quote

  125. Keith Says:

    Custom firmware update also available.

      Quote

  126. Keith Says:

    ^ I Should have said Media & File Server Bundel V4.0.8 (from the usual place)

      Quote

  127. Soul4real Says:

    It’s gone very quite! where have all the humax knockers gone? New firmware upgrade working fine, how many days did they take to fix the problem? there you go that is why Humax are the best Freesat box on the market bar none!

      Quote

  128. admin Says:

    Freesat have just confirmed the software update by Humax. Also added to original news report:

    We have some great news. We’re delighted to say that Humax have found a fix for the recording bug. A software update has been sent to boxes via an OAD (over-air-download).

    All Humax freesat+ boxes left in standby will automatically update overnight (around 3am), so don’t power off tonight. Once the update has finished, you should be able to record the 24 BBC Olympic channels (151 – 174) from the EPG as usual.

    If you want to update the box earlier, you can manually upgrade using the box Menu, Setup, Software Update and selecting Automatic Update.

    We are really grateful to Humax who have really pulled out all the stops to find and issue the fix as quickly as possible.

      Quote

  129. Richard Crichton Says:

    Soul4real said:
    It’s gone very quite! where have all the humax knockers gone? New firmware upgrade working fine, how many days did they take to fix the problem? there you go that is why Humax are the best Freesat box on th
    e market bar none!

    Rubbish :-)
    Shouldn’t have had a problem to start with.

      Quote

  130. Adrian Lucas Says:

    New software update available for FOXSAT-HDR

    Version 1.00.21 available on air.

      Quote

  131. Adrian Lucas Says:

    That appears to have cured the problem !

    I CAN now record the Olympic channels in HD :-}

    Not tried via EPG yet, but things are looking good.

    Thanks Humax/Freesat for rushing this update through.

      Quote

  132. Paul. Says:

    TheMaskedAllegro said:
    If Humax are waiting for Freesat to approve the release, don’t hold your breath. My experience of Freesat (which is a lot) is that they are in no hurry to support manufacturers. They could do with spending a little less time on marketing materials and a little more time on product IMHO.

    Anything further to say?

      Quote

  133. Muzer Says:

    Wow! SO impressed with Humax that this was fixed and released so quickly. Less than a week between discovery of the problem (assuming you ignore the C4HD problem that presumably never got as far as Humax’s attention) and a fix being released OTA.

      Quote

  134. Tim K Says:

    Confirmed. Currently recording the Water Polo.
    .

      Quote

  135. Matt M Says:

    Brilliant customer service. This is a world-class turnaround. Well done all at Humax.

      Quote

  136. Stevie b Says:

    what can I say, But tell Everyone you know that has one of these boxes too start recording these Olympic Channels before its over

    recorded the swimimng. c’mon team GB

      Quote

  137. Mark Aberfan Aerials Says:

    maybe this was why freesat didn’t seen to bother promoting the olympics on Freesat !

    Mark Aberfan Aerials

      Quote

  138. Neil Says:

    Hats off to Bob from Humax, also we should thank admin for bringing this to both Humax’s and Freesat’s attention too (as I’m sure this post has highlighted how disappointed people were at this issue).

    Great work Humax, my parents will be able to record/pause and rewind these channels from tomorrow too. This is why Humax are the leading brand, not only for the product but the superb on-going support for software updates/bug fixes. Meanwhile us Panny owners could only dream of another software update!!!

      Quote

  139. admin Says:

    Mark Aberfan Aerials said:
    maybe this was why freesat didn’t seen to bother promoting the olympics on Freesat !
    Mark Aberfan Aerials

    I wish that was the reason, but it wasn’t.

      Quote

  140. Richard Crichton Says:

    Mark Aberfan Aerials said:
    maybe this was why freesat didn’t seen to bother promoting the olympics on Freesat !
    Mark Aberfan Aerials

    I think we know the reason ;-)
    Now that Humax has fixed their box in time to record the Olympics we don’t seem to be doing too well with the medal count at the moment. Still it’s the taking part that matters not the winning :-) .Keep calm and carry on guys/gals.

    TheMaskedAllegro said:
    “If Humax are waiting for Freesat to approve the release, don’t hold your breath. My experience of Freesat (which is a lot) is that they are in no hurry to support manufacturers. They could do with spending a little less time on marketing materials and a little more time on product IMHO.”
    So Freesat are being blamed for both too much and too little marketing in the same thread!

      Quote

  141. admin Says:

    Richard Crichton said:
    So Freesat are being blamed for both too much and too little marketing in the same thread!

    Don’t concern yourself too much with TheMaskedAllegro’s “experience”; the questions he posted on Humax’s facebook page a while back would suggest vey little experience of Freesat; not an industry insider ;)

      Quote

  142. paul edwards Says:

    hi having problems with all 24 streams on coverage same as i do with channel 4 HD picture freezes or stutters i had this with vintage tv told it might be sat out of position however this problem has stoppted on vintage tv done nothing 1st install done still problem there any ideas thanks

      Quote

  143. Neil Says:

    paul edwards said: hi having problems with all 24 streams on coverage same as i do with channel 4 HD picture freezes or stutters i had this with vintage tv told it might be sat out of position however this problem has stoppted on vintage tv done nothing 1st install done still problem there any ideas thanks

    What hardware are you using? Can’t see why C4HD would be giving you issues if weaker services are working (from a dish alignment perspective) as that TP is very strong compared to others.

      Quote

  144. Zub Says:

    Hats of to Humax, for all those humax bashers i wouldnt have any other box. So rich with features and you can run the custom firmware. Samsung, panny you had your chance on the market with some of ur products and you failed.

      Quote

  145. Richard Crichton Says:

    Zub said:
    Hats of to Humax, for all those humax bashers i wouldnt have any other box.So rich with features and you can run the custom firmware. Samsung, panny you had your chance on the market with some of ur products and you failed.

    Does the custom firmware run on the zapper box or just the PVR?

      Quote

  146. james Says:

    excellent quick updated.now if they could only fix guide issues i would be very happy,i don’t see why we should have keep using the sch/red button workaround.

      Quote

  147. Zub Says:

    Richard Crichton said: Does the custom firmware run on the zapper box or just the PVR?

    The pvr

      Quote

  148. graham johnson Says:

    Admin@28. Sorry I have not given you a reply to your email the reason is because I never recieved it, and yes I did check spam as well and the last time I looked my request for an explanation did not appear so I did not check anymore until today when the latest update came on my screen and I decided to see what else had appeared. As far as pathetic was used I think I’ve seen worse in the past and as far as saying to SL anyone with half a brain I was just repeating what he had written himself. Just wanted to clear up why I had not replied and as far as I am concerned the episode is dead and buried except to say that if anybody was upset they would not have lasted long in the NAFFI bar.

      Quote

  149. John Hereford Says:

    147. Graham, I don’t think anyone would last long in a NAAFI by calling it a NAFFI bar!

      Quote

  150. admin Says:

    John Hereford said:
    147. Graham, I don’t think anyone would last long in a NAAFI by calling it a NAFFI bar!

    haha, so true, but lets not pull him up on that error (bbc, BBC!!!)

      Quote

  151. Keith (original) Says:

    Just wishing to express my thanks and appreciation to Humax for their excellent work in supplying such a prompt fix for this issue, no matter who may have been responsible for the problem. Thanks also for anyone from any other organisation(s) who may have contributed to resolving the problem.

      Quote

  152. Rozzo Says:

    6, 12, 13, 19 – TSID group 07F6; that’s 156, 162, 163, 169 in freesat numbers:
    Have not been working showing “no signal” on Panasonic PZ81 tv in spite of retune being tried. They do however have the info banner in place.
    All the other 20 working well.

    All 24 working fine on Pana DMR-BS750 and Technisat HDFS and whilst I have not tested recording on anywhere near to all 24 both machines have been fine with recordings. Pana via epg, Techni manually so far.

      Quote

  153. Neil Says:

    Rozzo said: 6, 12, 13, 19 – TSID group 07F6; that’s 156, 162, 163, 169 in freesat numbers:Have not been working showing “no signal” on Panasonic PZ81 tv in spite of retune being tried. They do however have the info banner in place.All the other 20 working well.All 24 working fine on Pana DMR-BS750 and Technisat HDFS and whilst I have not tested recording on anywhere near to all 24 both machines have been fine with recordings. Pana via epg, Techni manually so far.

    Rozzo, I presume you’ve rescanned your BS750 to pick the ones not working up?

      Quote

  154. Andy Satellite man Says:

    I find it amazing how people react over something like this. Humax supply some of the best boxes on the market and when things are running smoothly everyone takes it for granted. No one can be perfect all the time even/especially big companies. Be grateful that a fix was found and that you can now record the games!
    Always remember “it’s only TV people!!”

    Regards

    Andy

      Quote

  155. Tinpot Says:

    How can they fix a simple recording issue in under a week but not fix a simple subtitle bug in over a year?

      Quote

  156. Rozzo Says:

    the BS750 needed no retuning; they all just worked

      Quote

  157. Big Al Says:

    Matt M said:
    Brilliant customer service.This is a world-class turnaround.Well done all at Humax.

    GOLD MEDAL FOR HUMAX ANYONE?

      Quote

  158. graham johnson Says:

    147, 149, I was in the Royal Engineers not Artillary or Infantry. We where called Gentlemen of the Royal Engineers and yes we did have a NAAFI bar,and a NAAFI resaurant,and a NAAFI TV room etc. etc.. Apologies for my typing errors after all I am an Internet Dummy, So easy to make a mistake in the heat out here in Spain.

      Quote

  159. graham johnson Says:

    See the wine got to me again!!!!!!!!!!!!!!!!!

      Quote

  160. Neil Says:

    Rozzo said: the BS750 needed no retuning; they all just worked

    That’s interesting, wonder why mine doesn’t work (unless it’s missed a firmware update)??

      Quote

  161. Tom Says:

    I have a problem with a Samsung SMT-S7800, it won’t show the Olympic channels. I have re-scanned but get the message it cannot show the channel and I should check connection. All of the other channels work perfectly. Anyone else heard of this?

      Quote

  162. Neil Says:

    Try a factory reset Tom, probably your best bet.

      Quote

  163. Neil Says:

    Just seen this ad on Freesat’s website. I realise it’s been there for a while but seems they’ve listened to feedback and this pretty much spells out the product, what it does and what it’s about much better:
    http://www.youtube.com/watch?feature=player_embedded&v=IHUknMHWWZM

      Quote

  164. Neil Says:

    Sorry admin, was meant to post the above in the update scan thread.

      Quote

  165. Richard Crichton Says:

    Neil said:
    Just seen this ad on Freesat’s website. I realise it’s been there for a while but seems they’ve listened to feedback and this pretty much spells out the product, what it does and what it’s about much better:
    http://www.youtube.com/watch?feature=player_embedded&v=IHUknMHWWZM

    I’ve tweeted it.

      Quote

  166. admin Says:

    Neil said:
    Just seen this ad on Freesat’s website. I realise it’s been there for a while but seems they’ve listened to feedback and this pretty much spells out the product, what it does and what it’s about much better:
    http://www.youtube.com/watch?feature=player_embedded&v=IHUknMHWWZM

    That’s a really old advert they created, but definately more the direction they should be going.

      Quote

  167. Neil Says:

    admin said: That’s a really old advert they created, but definately more the direction they should be going.

    I noticed it was about 5mths old, possibly older and definitely the way they should be heading. They should focus more on targetting pay TV subscribers now DSO is winding up, seems they are heading that way as there’s a fair few ads on facebook for them.

      Quote

  168. Tom Says:

    Neil
    Thanks for the suggestion. We did that but it did not fix it. My son has a Samsung 3D 40″ TV with built in Freesat that works OK. It looks like software, I called Samsung and got the brush off of if all the other channels are working it must be the broadcaster.

      Quote

  169. paul edwards Says:

    Neil said: What hardware are you using? Can’t see why C4HD would be giving you issues if weaker services are working (from a dish alignment perspective) as that TP is very strong compared to others.

    model goodmans 02 software version 1.9.1

      Quote

  170. Rozzo Says:

    Neil said: That’s interesting, wonder why mine doesn’t work (unless it’s missed a firmware update)??

    Maybe I should have checked the model number more carefully; it’s a BS780.

      Quote

  171. Neil Says:

    Rozzo said: Maybe I should have checked the model number more carefully; it’s a BS780.

    Ah, I reckon the 780/880 models obviously didn’t suffer from this issue.

      Quote

  172. dhall Says:

    Recorded the opening ceremony on Freesat HD and cannot watch it as is recorded with a split sreen. Anything to do with it being broadcast in 3D? Machine is a Panasonic!

      Quote

  173. admin Says:

    dhall said:
    Recorded the opening ceremony on Freesat HD and cannot watch it as is recorded with a split sreen. Anything to do with it being broadcast in 3D? Machine is a Panasonic!

    Yup, likely you recorded the 3D version by accident.

      Quote

  174. supergarEo Says:

    Just pressed pause by mistake on the Olympic HD channels and I have now found out that I can now pause an rewind and record these channels today. This is on Humax foxsat-HDR.

      Quote

  175. cotswoldred Says:

    I’m think we need a new website – http://www.freesatowngoals.co.uk

      Quote

  176. Brian Says:

    Now it’s all over can we say a big thank you to Freesat for bringing us the 24 Olympic channels and for the enjoyment & happiness the games gave us all

      Quote

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