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Sep 05 2012

Samsung release SMT-S7800 software updateNever expected this to happen but Samsung have today released a long promised software update for the SMT-S7800.

There doesn’t appear to be any sign of an OTA download, so the only way to update your receiver is via USB install.

The updates in version V6.0.376 include:

- Resolved the issue with YouTube log-in.
- Resolved the issue with the number of media files listed.
- Improved the recordings.

Note 1: Some users may experience schedule conflicts when recording some regional programmes in series because of broadcast information. Samsung is working with Freesat to resolve this issue.
Note 2: This includes major fixes or improvements, compared with V5.0.300 or V5.0.301.

You can download the software update from the Samsung website here

If you have this particular model, please leave a comment below letting us know how you get on with the update, as we’ve long felt that this receiver could be the best of them all, apart from the dodgy software!

(many thanks to Eamonn for spotting this)

72 Responses to “Samsung release SMT-S7800 software update”

  1. Jon Says:

    Wow – I was not expecting this. Fingers crossed it works.

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  2. Jon Says:

    I’ve updated and noticed a couple of things already. In the Library it now states how much % of your hard drive is free in the top right hand corner. Also when you press the guide the picture kind of zooms out from full screen to the smaller PIP in the top left hand corner, at least I think this is new. I don’t have my Samsung connected to a network so I cannot check the Youtube log in. The most important issue is recordings going missing (which could only be retrieved with a full reboot), however that tended to happen every month or so will have to see if that one is fixed.

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  3. Eamonn Says:

    Were you able to do an ‘over the air’ update or only via USB?

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  4. Castle Says:

    Any sign of ITV player or any extra interactive features?

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  5. Jon Says:

    Eamonn – I just went into the link and downloaded the firmware onto USB. Really easy and quick to update. 21mb

    Castle – It’s not pluged into my network so don’t know if ITV player has been added. If it had though I expect they would have announced it in the release notes.

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  6. Jon Says:

    Just noticed something else. Previously when pressing the settings button it was quite slow to move from one option to another and the little animation use to lag a fair bit. But now it zips along really quickly.

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  7. Jon Says:

    Sorry I meant Menu button

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  8. Eamonn Says:

    Can’t wait to try it when I get the chance. Hope the YouTube log-in really is fixed and that the sound lag when watching files from a USB stick is fixed. Only have had the library disappear once since Nov 2011. If all these are sorted then, in my view, this box is a cracker and you can pick it up for around £150 a the moment.

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  9. lawrence pearce Says:

    Just noticed that my local Richer Sounds branch is advertising these boxes at £149.95. Might be a bargain if this software fix makes this box a reliable machine, but the fact that it’s not available over the air suggests that Samsung are being cautious.
    I think I’ll stick with my Humax…

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  10. Castle Says:

    lip sync has been my bugbear since having the box 18 months ago… both on iPlayer and media Player (over network) – along with the occasional hanging when playing back, that corrupts any recordings taking place… my scheduled recordings sometimes disappear but come back after a reboot usually.

    Very co-incidental them releasing this so soon after new freesat specs eh? Is something else going on or is that wishful thinking?!

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  11. Eamonn Says:

    Looks good – as Jon says. But for some reason the ‘Pop’ kids channels are now appearing only in 4:3. All other channels fine and aspect ratio set to ‘auto’. Changing it to 16:9 makes no difference. The ‘PiP’ in the guide now also has a channel label. No ITV player. Will keep playing.

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  12. Jon Says:

    With regards to the Pop channels, they are only broadcast in 4:3 ratio so they are now correct. If you prefer them stretched can you use your tv aspect ratio?

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  13. Lee S Says:

    Not that impressed. The changes are relatively minor. I liked the fact the box used anamorphic widescreen to automatically stretch 4:3 channels to 16:9 ratio (much like sky). Now it doesn’t and I cannot even adjust it via my tv remote. My daughter liked the pop channels in 16:9 so its a bit of a disappointment from that perspective. The unit I feel is still slow to respond via remote through the guide etc. I bought this for what I thought would be value for money for the price. It still hasn’t impressed me yet. Kind of wishing I kept my Technisat.

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  14. Jon Says:

    Having used the box for a fair bit today, I’m quite impressed. It seems far more responsive than it previously was, even though it was previously loads quicker than the Humax HDR anyway. But if the old bugs appear this counts for nothing.

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  15. Eamonn Says:

    Done a bit of playing.

    YouTube log-in and account works fine.

    Watching videos over network works fine with no lip synch issues (only tried Xvid files). MP3 files played fine too.

    Watched Xvid files from USB stick with no issues either.

    I have emailed Samusng to ask if there will be an ‘over the air’ update and also about the disappearance of the amamorphic widescreen on the ‘Pop’ channels.

    So a pretty good update so far.

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  16. Eamonn Says:

    It’s been pointed out to me that another bug that’s been fixed is that you can now get info on planned recordings.

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  17. ondemand Says:

    Can anyone confirm if the BBC sport multiscreen now loads in non-freesat mode via the red button menu? Or does “Please wait…” just remain on screen.

    Thank you

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  18. Eamonn Says:

    One thing about this box that still annoys me is that when I power up the box it first goes from just ‘blue light’ on front to ‘LED clock on front’ and then another ‘on’ push to get the box fully working. I just want it to power fully up with one ‘on’ button push. If anyone has a solution to that problem I’d be very happy.

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  19. Muzer Says:

    ondemand said:
    Can anyone confirm if the BBC sport multiscreen now loads in non-freesat mode via the red button menu? Or does “Please wait…” just remain on screen.
    Thank you

    No need to worry, the BBC will be removing Sport Multiscreen soon, making the problem go away ;)

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  20. Castle Says:

    Has anyone noticed that some video files that previously did play now say codec not supported?

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  21. Colin Says:

    My biggest gripe is the terrible search function which only allows you to search for a programme that might be on on an individual day. My old BT Vision box had a cracking search that looked at the 14-day EPG and On Demand services and gave plenty of results, including repeat showings etc. Any changes to that? Otherwise, you seem to have to use the internet to find out what’s coming up on various channels. (Or have I been using the EPG search facility wrong all along?!)

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  22. Eamonn Says:

    Oh dear. The sound has disappeared from BBC iplayer. It was there yesterday.

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  23. Eamonn Says:

    Did a bit of investigating. If in the Sound Options ‘Dolby DTS/Digital’ is set to ‘On’ then BBC iPlayer gives no sound. Once ‘Off’ it plays just fine. Bit of a pian as I pipe the sound through a 5.1 home cinema system so will have to adjust it each time.

    By the way, Samsung replied to me and said that there would be an ‘over the air’ update (no date given) and that they are investigating the loss of anamorphic widescreen on the 4:3 ratio ‘Pop’ channels.

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  24. ondemand Says:

    Muzer said: No need to worry, the BBC will be removing Sport Multiscreen soon, making the problem go away

    I’ve updated now and it the red button can’t be accessed at all now in non-freesat mode. I’ve manually scanned and added the red button ‘channels’.

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  25. MikeS Says:

    Following this update I have 2 major problems via HDMI:
    a) No sound,
    b) the only screen resolution that produces a picture is 576p (any other
    value just produces digital noise).

    I can get both sound/picture via SCART.

    I tried performing a reset to defaults and switching HDMI leads but both had no effect.

    My box is connected via HDMI to a LG LCD TV.

    Contacted Samsung with the above, they replied with try a reset to defaults! Have just asked them to think again, awaiting their reply.

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  26. Lee S Says:

    thanks for the updates Eamonn, the 4:3 problem is very annoying. Also like it on True movies etc

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  27. Eamonn Says:

    Lee – yes very annoying, especially as when you switch from a 16:9 channel the ratio stays that way for a moment and then the box detects that it’s broadcasting in 4:3 and switches to that. I’m no expert but would it be so hard to get the box to think ‘if 4:3 signal switch to 16:9 anamorphic if ratio setting to ‘auto”?

    I can only suggest you raise a query with Samsung, as I have done, who say they are looking into it.

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  28. Mark I Says:

    I have just done the upgrade and the sound works fine on iplayer. I have no sound issues via hdmi. The 4.3 issue seems to be solved by setting it to 14.9, ok not ideal but acceptable. Everything else works fine and I love the tv guide zoom in and out.
    It seems to work just fine, will let you know if I find any problems.

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  29. Lee S Says:

    Eamonn – yes I will raise the problem myself with Samsung. Mark – I understand what you are saying by switching the ratio to 14:9, however this cuts some of the picture from the screen.

    Due to all modern tv’s being widescreen (apart form a few CRT tv’s we may keep around the house!), the vast majority of programming is already in 16:9 therefore is designed to fill the screen. There are just a few channels that broadcast in 4:3 ratio now due to the older content of the programming, however, unless the person viewing is a technical expert who prefers to view the program in its native format, I for one would like all channels to automatically fit my tv screen. It worked great before so I am not sure what the problem is now. I used to get the same problem on my old Goodmans Freesat+ box hence one reason why I sold it.

    I think all channels should be adjusted accordingly to 16:9 format as before regardless of the program showing and leave a 4:3 option for people who want to view the broadcast in its native format.

    Also, on a quick note I notice that Samsung are advertising their Smart LCD TV’s as the only Smart TV with ITV Player. I just only wish they would implement the Freesat version asap as we have all been waiting ages. Anither reason I chose this box was because there was a sticker on the front panel advertising the imminent launch of ITV player. Let’s hope this is included in the OTA update.

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  30. MikeS Says:

    MikeS said:
    Following this update I have 2 major problems via HDMI:
    a) No sound,
    b) the only screen resolution that produces a picture is 576p (any other
    value just produces digital noise).
    I can get both sound/picture via SCART.
    I tried performing a reset to defaults and switching HDMI leads but both had no effect.
    My box is connected via HDMI to a LG LCD TV.
    Contacted Samsung with the above, they replied with try a reset to defaults!Have just asked them to think again, awaiting their reply.

    Found another issue with timer recording. While Record timers work, Watch timers do not. When a Watch timer is set, the box comes to life for the duration of the programme as with a Record timer, however the REC symbol is not displayed on the units display screen and nothing appears in the library.

    Sending my box back to Samsung for repair.

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  31. Eamonn Says:

    But if you are setting watch timers then it won’t record anything. A watch timer is just a reminder to watch a show. If you want to record something set the box to record. Am i misunderstanding this issue?

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  32. Mark.I Says:

    Yes Lee S I know this but when the program is made in 4.3 expecting it to be in 16.9 is just asking a bit much. 14.9 is a compromise which works and does not make everything look strange and people like they are from the Mr Blobby family.
    I think you are being somewhat silly over this.

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  33. Mark.I Says:

    Watch timers and recording timers work correctly for me !

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  34. Lee S Says:

    Lol, Mark.I, i’m just reiterating what most manufacturers have on their receivers including Sky, Virgin, Freeview boxes etc…. if I wanted black lines down the side of my tv I would have bought an old fashioned tv set. I have zoom features on my tv if I want to cut the top of the screen off. I’m just saying if something isnt broken, why try to fix it? I’ve never had a problem with picture distortion on my tv. 16:9 looks great in all programs.

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  35. MikeS Says:

    Eamonn said:
    But if you are setting watch timers then it won’t record anything. A watch timer is just a reminder to watch a show. If you want to record something set the box to record.Am i misunderstanding this issue?

    Prior to the S/W update, if I had a watch timer set and the box was in standby mode when the timer occurred it would record.

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  36. Castle Says:

    MikeS said: Prior to the S/W update, if I had a watch timer set and the box was in standby mode when the timer occurred it would record.

    Quite a clever feature I guess if you planned to watch – but I guess one knew! Personally never turn the box off so wouldn’t work (-:

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  37. Castle Says:

    (mean “no-one knew”)

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  38. stillgotabox Says:

    Another update is on the way

    There is indeed another update due to be released soon and with all this information gathered we will forward it onto the relevant sources and hopefuly it will resolve any issues you have.

    (admin – sorry stillgotabox, no links to DS on here)

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  39. Eamonn Says:

    Is there a guide to adding channels in non-freesat mode for the samsung anywhere? I went in to this mode but had no idea what I was doing and what, if any, co-ordinates I needed to add to the various satellites listed. Thanks.

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  40. Mike Says:

    Since upgrading I’ve had the following issues:

    Box rebooted twice in the middle of recording programmes

    Temporarily lost most scheduled timers set to record (could be EPG issue)

    Finding the box had turned itself on during the night, but stuck at boot up sequence and must have been running for a number of hours as quite warm by the next morning!

    Well done Samsung……. not :(

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  41. Eamonn Says:

    Just noticed that ITV Player now works on this machine.

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  42. Eamonn Says:

    Another update for the SMT-S7800 firmware appeared today. Looks like USB only so far. http://www.samsung.com/uk/support/model/SMT-S7800/XEU-downloads

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  43. Geoff Says:

    This may be old news now, but noticed today that the itv player is now WORKING !!!!

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  44. DaveC Says:

    Can someone please tell me where im going wrong? Ive downloaded the update and put it on a usb, but when i try to update it onto the box it just says ‘FILE NOT SUPPORTED’?????

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  45. Davey Says:

    Can someone help, I have downloaded the latest update, flashed the machine and rebooted but no sign of itv player in the tv guide on-demand.

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  46. Angela Says:

    I’ve just googled the upgrade to see if there had been one as I’d noticed a few things (% in corner of library, picture zooming out from full screen to the smaller PIP in Guide). Found out that there’s an update from here and I haven’t manually updated so it must be coming over the air. ITV Player now works! Hurrah! As with others, I’m keeping fingers crossed that the library wipe out has been fixed – that rest to defaults and adding back all your timers was a pain!

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  47. ed w Says:

    my box upgraded itself over the air (or possibly internet as its always plugged in to my home network) all by itself

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  48. Stu Says:

    Installed the new firmware Otr. Impressed with new features but has wiped library! Anyone else had same issue.? Do I need to do a reset to default?

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  49. CRS_Sal Says:

    Update is good. Slowly getting to where Humax were five years ago. I do like that it now remembers the volume setting after you power down the unit.

    Just need to be able to search the TV guide for 14 days as one day search is useless. I can do a manual search for one day.

    Also please allow us to move TV programs to a USB stick. It seems to be half implemented. I see the option to move to USB but when selected nothing happens.

    Finally, give us the option to switch off the blue light at the front of the unit. Way too bright.

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  50. Dave Says:

    Stu

    I did a reset for the umpteenth time as library lost and it did an otr software update and library re appeared. Wife is now watching some Kirsty Allsop Krap so cant explore new bits.

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  51. JC Says:

    I have a similar problem as MikeS. Since the upgrade I have problems with the hdmi connection. I have the pvr connected to my Sony home cinema receiver which in turn is connected to my Samsung 720p plasma. Before the upgrade I had sound via hdmi and was able to set picture resolution to either 720p or 1080i and display hd pictures. I now have no sound via hdmi (only from scart or optical) and setting 720p or 1080i resolution results in no picture just snowy interference. I can only get a picture by setting the resolution to 1080p which I would have thought should not work on a 720p screen. This setting also seems to cause resolution detection problems when switching between other devices (ie PS3). Any help or further advice on getting round this would be welcomed. Will also write to Samsung to alert them.

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  52. Jay Lovesay Says:

    Just now my machine stated upgrade software as I turned it off manually to watch a movie via USB on my trusted old HT-Z310 home cinema system which plays back USB movies far better than the S7800.
    Connected it to the home hub via Ethernet and its downloading new software so that works which I hope will make things a lot better.
    All hooked up to my much loved Samsung PS42b451 plasma TV which after 4 years from new works as new still because I always turn the lot off at the mains every night. The home cinema HT-Z310 does play up now and then but it’s so easy to resolve when it decides to piss me off…

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  53. DaveC Says:

    So does no one know why my box wont take the upgrade? When switched the box on standby it started to do a over the air software upgrade but didnt really do anything, still saying it had version 5 of software on box??????

    PLEASE SOMEONE HELP!!!!

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  54. DaveC Says:

    Or could someone here email me the files you need to do the upgrade on usb, im sure im not doing this right even though ive followed the instuctions on the pdf file

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  55. Steve W Says:

    After many failed attempts at updating I performed a ‘Reset to Defaults’ which cured the problem.

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  56. Ben C Says:

    Any idea if an upgrade will appear to allow the use of the new freetime epg and roll back of programs?

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  57. admin Says:

    Ben C said:
    Any idea if an upgrade will appear to allow the use of the new freetime epg and roll back of programs?

    Won’t be possible due to the processing power required.

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  58. Keith R Says:

    My box updated itself last week (it had been in storage for a while) since then I have no sound over HDMI to my LG LCD TV. Is there anywhere I can download the older firmware or are Samsung aware of this issue and working on a fix?

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  59. Robert Johnston Says:

    EPG problem. On moving around within EPG it always returns to the starting point after about 15 seconds. Extremely annoying. OTA upgrade plus reset does not stop this. Problem was there before Upgrade and persists.. Not connected to Internet. HELP PLEASE.

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  60. Frustrated Says:

    Why does my Samsung freesat box stop recording before the end of the programme…. grrrrrr. Also, if one recorded programme finishes at say 6pm, then the next programme to be recorded starts at 6pm, why does the freesat box fail to record the second programme.

    Damm Samsung……. can this be fixed ? waste of money IMO.

    Frustrated.

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  61. Peter Rigden Says:

    Hi,
    Is anyone else still losing scheduled recordings even when using the latest software version 7.0379?
    For several weeks and twice in the last week alone, nearly all of my scheduled recordings have been disappearing and the only way to correct the problem is to perform a complete reset to default settings and then set up all the recordings again.
    I have emailed Samsung support (not easy, as the SMT-S7800 is not an available option in the email reporting system!)
    Just can’t trust the box to record properly any more. Does anyone know of any available fixes?
    Thanks

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  62. Frustrated Says:

    Best solution is to junk the box, we have lost the begginings, ends, and all of some recordings….. we thought it would be a better option than sky, it is certainly cheaper, but at what cost ?
    I will be upgrading to a Betamax video recorder, at least they did what it said on the tin.

    Dohhh!

    Frustrated

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  63. Jason Says:

    Does anyone have the following problem and if so can you give me the fix?

    When i do a freesat scan i get all the available programmes without a problem. However after a few minutes my ITVplayer & ITVhd programmes both disappear! Why is this happening?

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  64. Frustrated Says:

    This bl@@dy Freesat is still causing us more problems,the handset has started to lock up , and once a selected programm has finished the stb wont respond to any commands from the handset. This means that we have to do a 3 pin reboot,( unplug, wait, plug in again) That in turn means that a programme we were recording has stopped,once the handset was working again, we tried to resume the recording, but it would not let us, a screen message said ” check library, programm already recording ”
    BUT IT WAS’NT ANY MORE !
    I feel a quick axe job is in the offing !

    GRRRR

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  65. Keithp Says:

    My review on amazon.co.uk
    DO NOT BUY THIS PRODUCT. Mine has just started to go into a continuous reboot cycle. I am unable to interrupt it to do a factory reset. Will be emailing Argos, who I bought it from along with Samsung. I expect this to be sorted even though it was 14 months since I bought it. Would not recommend you go for this item.
    Regards
    Keithp

    Finally sorted it, I’ve removed the hard drive from the box and reconnected all up and hey presto all working okay. Obviously I got the hdd not ready message on reboot. So it looks like Samsung have basically put a small ‘computer’ (I suspect Linux based) system together with the satellite receiver. Now recording movie type data in whatever format and continually moving and deleting it and replacing will cause the drive to become fragmented. I know this from my experience with astrophotography. I sometimes take 100/200 pictures at a time which are all stacked into one then delete the 100/200 source photos. Windows will then advise me to defrag the disk.
    This is what I think Samsung have overlooked. While you have the option to format the disk you don’t have a defrag option in their ‘OS’. I have now ordered a 1TB replacement disk which I hope to install over the next day or so and will see how it responds. I believe this to be a major oversight on Samsungs part. It would appear though that this will need doing again perhaps once per year. IE. remove hard drive, back up the data you have recorded then format the disk. You do not get any warning from the box about the disk state except when reaching low disk space, the symptoms appear to be the unit is slow to respond to the remote controller, lock ups and repeated pulling the plug to force a reboot. Serious boo boo Samsung.

    The new disk arrived this morning, exactly the same make and physical size as the original except it has 1TB capacity. Fitting is as easy as you would find building your own desktop computer. If you’re reasonably competent at that then you shouldn’t find and problems swapping the drive out. The machine booted okay and recognised the drive straight away, initialising it and it was up and ready with 998mb available.

    I now have the original disk which I will hook up to my desktop and shift the data recorded off to an external 1TB hdd then utilize the original in my desktop.
    Whilst I am happy I’ve fixed the problem I expect to have to do this occasionally and this is a serious oversight by Samsung who at this moment refuse to publish my ‘fix’ on their website.

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  66. Lindsay Says:

    My remote will not work except to turn it on and off. It’s jammed on BBC1 and will not allow me to change channels or use the guide in order to record. Also, I cannot access the library in order to watch any recordings. PLEASE, can anybody come up with a solution. I’ve tried the unplugging and plugging back in jobby, but nothing happens.

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  67. Roger Says:

    I have the same problem with the remote only activating on / off. It is possible but very inconvenient, to operate the machine from the front touch screen starting with ‘Menu’. I have sent emails to Samsung requesting their support but after reading so many of these comments, I’m not holding my breath!

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  68. outofmybox Says:

    Eamonn said:
    One thing about this box that still annoys me is that when I power up the box it first goes from just ‘blue light’ on front to ‘LED clock on front’ and then another ‘on’ push to get the box fully working. I just want it to power fully up with one ‘on’ button push. If anyone has a solution to that problem I’d be very happy.

    My box never does this, I wish it did as the blue light is always on – can’t get the clock to stay on at all!

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  69. outofmybox Says:

    Robert Johnston said:
    EPG problem. On moving around within EPG it always returns to the starting point after about 15 seconds. Extremely annoying. OTA upgrade plus reset does not stop this. Problem was there before Upgrade and persists.. Not connected to Internet. HELP PLEASE.

    Yes happens to me too, I have the Samsung and my brother has a Humax, his does the same also therefore could be the Freesat guide, only seems to happen when I first go to the EPG, best to load the guide and wait 15 seconds or so before searching!

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  70. outofmybox Says:

    Since the latest upgrade, some channels – mainly CBS (inc. Horror) and challenge, go to 4:3 mode (if there is a 4:3 program on that is)!

    This can be cured by pressing the screen format button – bottom right on remote, but when the 4:3 program ends, the screen has black bars top and bottom and I need to scroll through the screen formats again!!

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  71. outofmybox Says:

    Is there a way of keeping the clock display on the front panel instead of (or even with) the bright blue light?

    When I switch the unit off, the clock displays for a while then goes off!

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  72. Mike E Says:

    Castle said:
    lip sync has been my bugbear since having the box 18 months ago… both on iPlayer and media Player (over network) – along with the occasional hanging when playing back, that corrupts any recordings taking place… my scheduled recordings sometimes disappear but come back after a reboot usually.
    Very co-incidental them releasing this so soon after new freesat specs eh? Is something else going on or is that wishful thinking?!

    All recordings on my S7800 are corrupted, including stop live and play back. It was fine until a week ago but has suddenly failed. Live satellite reception is fine; disc has 13% free space. I have tried full power off and reset. Any suggestions on a fix?
    Mike

      Quote

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