Join Freesat


Feb 13 2013

New software for Humax HDR-1000SIf you are a frequent visitor to sites like this and the forums, it won’t have gone unnoticed that the new Humax HDR-1000S <free time> receiver has a few glitches, mainly linked to recording and hard drive re-formats.

Having tried for weeks to get a firm response from Humax, freesat stepped in and have provided us with the following update on specific bugs we mentioned:

These are some of the live technical issues that Freesat and Humax are working through, most of which will be fixed in the next software release, currently scheduled around the end of March. Once we have confirmation of exactly what the release will contain and when, we’ll make sure you know.

As you know the Freesat community have given us amazingly detailed feedback on the HDR-1000S. We’re doing all we can to keep members updated and advised that their feedback has reached the right ears, but until we get concrete information that we’re able to share there’s little more we can add without causing more confusion.

Our tech teams are working closely with Humax to this end, and very much hope that the next software release will ease the situation.

The next software update was originally tipped to be released early this month, but it seems Humax have more work to do. Hopefully when the update is released, it will eradicate these glitches and massively improve the functionality of what is already a very promising product. The delay might also be as a result of waiting for YouTube to launch, as over-the-air software updates are costly.

In the meantime, if you are suffering from recording issues, especially those recordings that have failed when your receiver was in standby, there is a update you can install manually via USB stick. Just make sure your receiver already has version UKSFAA 1.00.16 installed (over the air) and then visit the following link for instructions on version UKSFAA 1.00.22:

http://beta.humaxonline.co.uk/downloads/hdr-1000s

Please note that these glitches do not appear to be affecting all HDR-1000S receivers, but if you find any bugs, by all means add a comment below and we’ll pass them on.

25 Responses to “Software update for Humax HDR-1000S due end of March”

  1. James Woodcock Says:

    On my unit, when looking at the signal test area in Settings the 2nd feed is showing as no signal even though I can record two channels simultaneously and the initial installer even shows both input feeds working.

    All in all though, it is a very good set-top box although no doubt room for improvement which could be fixed with firmware updates.

      Quote

  2. admin Says:

    James Woodcock said:
    On my unit, when looking at the signal test area in Settings the 2nd feed is showing as no signal even though I can record two channels simultaneously and the initial installer even shows both input feeds working.

    Yes, this is a well known bug but fortunately, for most, it is just a case of it not showing a signal, rather than it preventing a second recording; though there are some that have reported such an issue. Humax are fully aware of this glitch.

      Quote

  3. Andy Watts Says:

    Yes Humax may well feel they are the best boxes but their support levels are very poor. I own a foxsat-hdr and the updates for this box are non existent.

      Quote

  4. Terry Says:

    “As you know the Freesat community have given us amazingly detailed feedback on the HDR-1000S.”

    Heh. Nothing like paying to be a beta tester to inspire “amazingly deatiled feedback”. :)

      Quote

  5. al catraz Says:

    At least there is one forum that keeps us in the loop – well done Joinfreesat for getting this information for us – I’ve given up asking anything on the freetime forum as they rarely bother to respond.

      Quote

  6. James Woodcock Says:

    admin said: Yes, this is a well known bug but fortunately, for most, it is just a case of it not showing a signal, rather than it preventing a second recording; though there are some that have reported such an issue. Humax are fully aware of this glitch.

    Thanks for the information.

      Quote

  7. GarethDPhillips Says:

    If OTA updates are costly, why do Freesat use them?
    I doubt many people who have Freesat dont have connected to the internet (isn’t this mandatory?) so why not do it via IP, like YouView do?

      Quote

  8. Rosco Says:

    Andy Watts said:
    Yes Humax may well feel they are the best boxes but their support levels are very poor. I own a foxsat-hdr and the updates for this box are non existent.

    That bit of kit is ancient history now! You cant expect manufacturers to keep supporting old kit indefinitely.

      Quote

  9. kes Says:

    recorded New Dallas series and it didn’t work, most annoying as we had seen the first episode.so i thought ok it will be repeated Friday evening,sods law it wasn’t

      Quote

  10. Terry Says:

    Rosco said: That bit of kit is ancient history now! You cant expect manufacturers to keep supporting old kit indefinitely.

    That would be fine if their new stuff worked flawlessly. Alas …

      Quote

  11. antony Says:

    will chl4&5 on demand be included in the end of march updates? if not 2014 is not looking that far away!!

      Quote

  12. AVC Says:

    I believe the issues around the HDR-1000S freezing, locking up, failed and lost recordings are down to the HDD in the unit.

    I replaced my HDD with a different make and model and have had NO issues since.

    I don’t believe any software updates will fix these issues, unless it is a hard drive firmware fault and Humax can update this from within their software updates.

      Quote

  13. Kate Says:

    Rosco said: That bit of kit is ancient history now! You cant expect manufacturers to keep supporting old kit indefinitely.

    Interesting when was the FOXSAT-HDR discontinued and support ended?

      Quote

  14. Kate Says:

    Just checked the links for FOXSAT_HDR availability and no ones got any other than a few at £299 or more.

      Quote

  15. admin Says:

    Kate said:
    Just checked the links for FOXSAT_HDR availability and no ones got any other than a few at £299 or more.

    The FOXSAT-HDR was discontinued a few months ago when Humax launched the new HDR-1000S.

      Quote

  16. Kate Says:

    I was referring to the links on this site for FOXSAT-HDR availability, seems an update would be a good idea.

    Hopefully support will continue for a year or so, despite Rosco’s comment?

      Quote

  17. Kevin Says:

    My issues are with the media share options. I can access my NAS but there seems to be a problem displaying jpg files more than a certain size. Also the preview window remains visible ever when the photo is viewed full screen.
    Whilst I accept that compared to freesat functionality this is secondary. However this functionality was a factor in me serving this device and to have it performing below par is disappointing.

      Quote

  18. al catraz Says:

    seems the update may be coming sooner than planned:

    http://community.freesat.co.uk/t5/Products-and-equipment/HDR-1000S-jumps-randomly-when-skipping-in-recordings/m-p/4410#M677

    freesat are now saying early March.

      Quote

  19. Andy Says:

    But will 4OD ever be added? Whatever happened to arriving late 2012?

      Quote

  20. Tom Says:

    Hi AVC,

    Is it relatively easy to swap out the hdd? I’ve had trouble with my HDR 1000s, saved it from the brink by reformatting the HDD. It got stuck in a endless loop starting up, was about to ring for a replacement when it decided to work.
    I had my suspicions on the HDD as it makes strange pinging noises sometimes. It’s been working ok for a month now (back on the original software).
    Is there a limit on the size you could go to? and type?

      Quote

  21. Zeke Says:

    Rosco said: That bit of kit is ancient history now! You cant expect manufacturers to keep supporting old kit indefinitely.

    To the best of my knowledge the Foxsat HDR came out in 2009. So did Windows 7. That’s not even four years old, especially in terms of OSes and set top boxes.

    I blame Apple for instilling this “upgrade once a year” mentality into people as a normal thing when it’s actually an incredibly wasteful and inefficient “fashion victim” approach to technology. Ironically iOS has looked and acted much the same since 2007 – to me THAT is showing it’s age, while the Foxsat HDR and Windows 7 are among the best in their class of product.

    Newest doesn’t mean best, and due to the laziness of knowing updates can be released later early adopters of games and hardware etc are becoming little more than beta testers who paid for the privilige, while the in-depth geekier members post invaluable reports on what exactly is wrong which gives manufacturers valuable details for free. In my opinion a terrible abuse of the former “freedom of information” core value the internet used to hold dear.

      Quote

  22. al catraz Says:

      Quote

  23. Justine Coomber Says:

    I have 2 of the HDR-1000S Units, both are equally poor in terms of failed recordings, both units have Software version 1.00.37 and have to say I am very disappointed in my purchase of these Humax boxes! Is there any hope of the problems being sorted??

      Quote

  24. Merv Says:

    I am having great difficulty in understanding the way the recordings are made, which was done first and which was last, as there are no dates on them. And what are the numbers in the bottom right of the screen. I have phoned Freesat and they don’t know.

      Quote

  25. JudyP Says:

    Well I am disappointed. I have just bought a HDR-1000S (Feb 2014) and have had ongoing problems of signal(s) going, no recording sometimes, we’ve changed the box once, the LND twice, checked cables etc (the shop that I bought it from). They are surprised that I am experiencing these problems (April 2014), but it seems as if they are commonly occuring bugs. So have they sold me an old model? or have these bugs not been sorted yet? The shop rang Humax technical and they (Humax) didn’t know what was wrong!! Is there a better FreesSat box and recorder out there that people can recommend. Have used the Freeview box for years with no problems. Thanks

      Quote

Leave a Reply

Freesat RSS Feed Want the latest Freesat news?
You should subscribe to our RSS Feed, as you'll get all the latest Freesat news, reviews and information!