Software update January 2014

Freesat are releasing new software from Humax for Freesat+ HD with Freetime boxes later today (7th January). This is an update for both the 500GB & 1TB versions. A release for the Freesat HD with Freetime box will follow tomorrow (8th January).

Software details as follows:

Model Number HDR-1000S & HDR-1010S
Software Version UKSFAA 2.00.05
System ID 809C.7D04
Update Release Date 7th January 2014

Model Number HB-1000S
Software Version UKSFAC 2.00.03
System ID 89C.7D10
Update Release Date 8th January 2014

And here’s what it means for you

– Support for remote recordings and reminders from the companion Freesat iOS App. The App will be available in the App Store later this month
– Support for remote control of Freetime box from the companion Freesat iOS App. The App will be available in the App Store later this month
– EPG Improvements
– Confirmation prompt when deleting a recorded series
– Improved stability when changing channels in non-Freesat mode
– Improvements when reading a Media list from a NTFS formated USB device
– Improvements to the display of Recorded Programmes when switching on from Standby
– Improvements when Copying media or Deleting recordings
– Improved display of Server contents in Humax > Media Share
– Fixed issue with YouTube Back key

Freetime boxes will update automatically. But if you can’t wait, you can do this manually, simply search for new software by pressing Home, Settings, System settings, Software update and Search new software.

162 thoughts on “Software update January 2014”

  1. There’s been a tempory solution by someone over at MyHumax regarding no sound via YouTube when using a surround sound amp.
    When launching YouTube via a HD channel you get no sound, but if you launch YouTube via an SD channel you do get sound.
    For the time being anyway this is much more convienient than going into settings to change audio type.

  2. Michael said:
    There’s been a tempory solution by someone over at MyHumax regarding no sound via YouTube when using a surround sound amp.
    When launching YouTube via a HD channel you get no sound, but if you launch YouTube via an SD channel you do get sound.
    For the time being anyway this is much more convienient than going into settings to change audio type.

    Oh my gosh… it works. Thanks for the tip… just need a few more.

  3. One thing I noticed is that when playing YouTube videos on a mobile device, you can ‘cast’ them to the Humax without being on the YT app. They just pop up. Prolly annoying if you have pesky teens 🙂

  4. Why can I no longer record from the Red Button since the software upgrade? Also I hate the new look of the list of recordings as there are no longer any details regarding times etc…..so annoying. I may consider moving to Sky

  5. Ronnie said:
    Why can I no longer record from the Red Button since the software upgrade? Also I hate the new look of the list of recordings as there are no longer any details regarding times etc…..so annoying. I may consider moving to Sky

    Your going to move to Sky at £20/month+ because you don’t like the new look and lack of recording programme details?

  6. I’ve never seen so many reply’s to a post before. I was considering buying a freetime box this week but all these complaints have put me right off. I cannot believe that Freesat would deliver an upgrade without testing it properly, completely insane. If I was new to Freesat and came across this sight for advice I’d be horrified and stick with Freeview, Youview or Sky.
    Pull your finger out Freesat, get it sorted!!!

  7. Saltydawg said:
    I’ve never seen so many reply’s to a post before. I was considering buying a freetime box this week but all these complaints have put me right off. I cannot believe that Freesat would deliver an upgrade without testing it properly, completely insane. If I was new to Freesat and came across this sight for advice I’d be horrified and stick with Freeview, Youview or Sky.
    Pull your finger out Freesat, get it sorted!!!

    Most of the complaints are not even major issues so I wouldn’t let them put you off from buying a freetime box.
    If there were issues preventing day to day use of its basic functions then I’d probably agree, but for the most part they’re just minor irritations.

  8. Ronnie said:
    Why can I no longer record from the Red Button since the software upgrade? Also I hate the new look of the list of recordings as there are no longer any details regarding times etc…..so annoying. I may consider moving to Sky

    If you mean the button marked R above the search button you certainly still can record from it on the HB zapper box.

  9. RichardC said: If you mean the button marked R above the search button you certainly still can record from it on the HB zapper box.

    BTW you get details of the recordings in the My Recordings menu and during playback by pressing the i button. Cheaper than paying Sly 😀

  10. Michael said: Most of the complaints are not even major issues so I wouldn’t let them put you off from buying a freetime box.
    If there were issues preventing day to day use of its basic functions then I’d probably agree, but for the most part they’re just minor irritations.

    Such as No Pause, No Rewind of live TV since the update…

  11. Rob said: Such as No Pause, No Rewind of live TV since the update…

    None of that is update related as if it was then I would like to think it would affect everyone which it hasn’t.
    Most likely cause is file corruption of the buffer file.

  12. Rob said: Such as No Pause, No Rewind of live TV since the update…

    That would be a major bug. Anybody else with that? My HB is ok with both.

  13. Michael said: Most of the complaints are not even major issues so I wouldn’t let them put you off from buying a freetime box.
    If there were issues preventing day to day use of its basic functions then I’d probably agree, but for the most part they’re just minor irritations.

    I too have never seen so many replies to one post within a few days. My other half’s mum has one and whilst I told her about the impending update have not had a complaint about this and that no longer working. If anything had stopped or locked up the phone would be ringing as she’s not technically minded!

    Saying that, I can understand the frustration of some whereby new features are added at the expense of others now having bugs. I am sure Freesat and humax are reading this and will sort it fairly swiftly.

  14. Michael said: None of that is update related as if it was then I would like to think it would affect everyone which it hasn’t.
    Most likely cause is file corruption of the buffer file.

    Update related or not still not good for a device boasting”Pause and Rewind live TV”. PVRs have been around long enough for this kind of thing to be prevented by better written software. If the operating system of PCs and laptops etc. had to be reinstalled each time losing all data for such a simple system fault then we would have dumped such computers years ago.

  15. Rob said: Update related or not still not good for a device boasting”Pause and Rewind live TV”. PVRs have been around long enough for this kind of thing to be prevented by better written software. If the operating system of PCs and laptops etc. had to be reinstalled each time losing all data for such a simple system fault then we would have dumped such computers years ago.

    I’ve had to re-format the HDD on 2 occasions because of buffer problems, in the process losing all my unwatched recordings. A real bummer and unacceptable in a claimed high quality device.

  16. Gary said:
    Thanks for the upbeat encouragement folks!

    If they had bothered to beta test the new firmware with any of their customers like they used to, then they would have found out these issues. That is why there are so many complaints, because if you do not test properly, what do you expect?

    Also if you just impose different behaviour, like the home screen on startup, extra black shading on half the screen and remove displaying the recording lengths/planned time of recording, without consulting your customers first or giving customers the choice of having the previous behaviour in a setting, you are always going to get complaints.

    Unfortunately freesat only implement about 1% of the feedback they get, last year they delivered the missing on screen clock in an update and this year they have added a confirmation screen to the delete of series (both of which should have been there from the start). What about the other 99% of feedback and ideas ? – ah well that’s simple – delete your customers feedback posted in your online community – problem gone away (NOT)

    I do hope freesat finally wake up to this, because it is my platform of choice, but the freetime box is not my box of choice – it would not take much to turn this round though.

  17. Interesting to see so much response to this latest post.
    I have been sitting on the fence with regard to a new Freetime box and monitoring the comments on this site. I must say I am not yet inclined to take the plunge. I am surprised that even now we only have one supplier of equipment for this standard – Humax. Before this there used to be several alternate suppliers for Freesat boxes and PVRs. Have Freesat alienated the equipment suppliers? I would like to see more competition in this area, might give us a product worth investing in.
    If there is no improvement in this situation I can Freesat going into a steady decline.

  18. A.noyed said: If they had bothered to beta testthe new firmware with any of their customers like they used to, then they would have found out these issues. That is why there are so many complaints, because if you do not test properly, what do you expect?
    Also if you just impose different behaviour, like the home screen on startup, extra black shading on half the screen and remove displaying the recording lengths/planned time of recording, without consulting your customers first or giving customers the choice of having the previous behaviour in a setting, you are always going to get complaints.
    Unfortunately freesat only implement about 1% of the feedback they get, last year they delivered the missing on screen clock in an update and this year they have added a confirmation screen to the delete of series (both of which should have been there from the start).What about the other 99% of feedback and ideas ? – ah well that’s simple – delete your customers feedback posted in your online community – problem gone away (NOT)
    I do hope freesat finally wake up to this, because it is my platform of choice, but the freetime box is not my box of choice – it would not take much to turn this round though.

    So do you know for a fact that there were no beta tests with customers and that only 1% of feedback was implemented or were they just part of a speculative rant?

  19. @peterhb

    I agree. EchoStar make a very good and solid Freesat G1 box. I personally will not make the move to FreeTime until EchoStar (Hopefully) produce a G2 box. Admin made a comment below on the discussion page of the EchoStar HDS-600RS:

    admin said:
    Echostar and Freesat are still trying to resolve differences after Freesat wouldn’t allow Echostar to launch the same ‘slim’ version PVR as they did on Freeview. It was at a time when Freesat were stopping the G1 units and having manufacturers sign up to the G1 spec to ensure consistency across the range. Echostar have considered a freetime unit but with moving most of their facilities away from the UK, maybe they no longer see a financial advantage to doing so. We hope they change their mind and can launch a new product to take on Humax.

  20. peterhb said:
    Interesting to see so much response to this latest post.
    I have been sitting on the fence with regard to a new Freetime box and monitoring the comments on this site. I must say I am not yet inclined to take the plunge. I am surprised that even now we only have one supplier of equipment for this standard – Humax. Before this there used to be several alternate suppliers for Freesat boxes and PVRs. Have Freesat alienated the equipment suppliers? I would like to see more competition in this area, might give us a product worth investing in.
    If there is no improvement in this situation I can Freesat going into a steady decline.

    You ask an important question re: equipment suppliers. I would love to see another supplier enter the market e.g. Manhattan.

  21. Dave W said: You ask an important question re: equipment suppliers. I would love to see another supplier enter the market e.g. Manhattan.

    The problem though is probably the same reason it’s pretty much only Humax that sell retail YouView boxes in that for a manufacturer to release a Freetime box they have to commit to some longevity of support for that product, which most are reluctant to do so.
    This is pretty much what went wrong with G1 boxes as manufacturers were not committing to putting money & resources into getting on demand services working on their older (in some cases discontinued) products.
    That’s one of the reasons why freetime came about so freesat could keep control of their product.

  22. Dave W said: So do you know for a fact that there were no beta tests with customers and that only 1% of feedback was implemented or were they just part of a speculative rant?

    Don’t know about the beta testing but the 1% is pretty accurate, so no rant. You need to read more, you would learn about all of the many reported problems and Freesat’s response to them.

  23. Pollensa1946 said: Don’t know about the beta testing but the 1% is pretty accurate, so no rant.You need to read more, you would learn about all of the many reported problems and Freesat’s response to them.

    I read and use plenty but speculation presented as fact should be challenged. I’ve not had any issues with the new software.

  24. Dave W said: So do you know for a fact that there were no beta tests with customers and that only 1% of feedback was implemented or were they just part of a speculative rant?

    I know, because I participated in the beta testing of couple of the early firmwares last year, before they cut back on interacting with their customers in their community and although I had pointed out many issues & bugs were found, only some of the bugs were actually addressed and all functionality improvements and ease of use suggestions were ignored.

    Pollensa is one of the active participants in the freesat community and other forums, and has supplied valuable feedback too and is correct in his statement when he says that you should read up on the many reported problems. If you still disbelieve us and really want to read the deleted posts, a lot can be found on the internet wayback archive.

  25. Come on guys all you seem to do is moan
    I have had freesat for years and its great for day to day use I have never had a problem with any new software up dates …fingers crossed …

    Only thing I would like is some uktv channels but I think I have give up on that
    My New Years resolution was not to mention it .. There goes my resolution lol

    Hopefully a great freesat year 🙂

  26. Dave said:
    Come on guys all you seem to do is moan…

    On the contrary! Many of us give time and effort to identifying real problems and communicating those, in a positive manner, to Humax/Freesat in a variety of forums. Only to have them ignored. In addition many posts are help, support and guidance to users who have experienced difficulty with their boxes. Ask yourself, what have you done to support the Freesat community.

  27. One positive thing I have noticed since the update, is that the HDR now switches my amp on…I’m sure it didn’t do that before…anyone?

  28. miffo said:
    One positive thing I have noticed since the update, is that the HDR now switches my amp on…I’m sure it didn’t do that before…anyone?

    They appear to have tweaked the HDMI hand-shaking, which for me was a definite positive since it cleared up a problem I had between my 1000S and my Panny TV. However, some other users have equally reported new problems when using an amp with the box and TV.

  29. A. Noyed said: I know, because I participated in the beta testing of couple of the early firmwares last year, before they cut back on interacting with their customers in their community and although I had pointed out many issues & bugs were found, only some of the bugs were actually addressed and all functionality improvements and ease of use suggestions were ignored.
    Pollensa is one of the active participants in the freesat community and other forums, and has supplied valuable feedback too and is correct in his statement when he says that you should read up on the many reported problems. If you still disbelieve us and really want to read the deleted posts, a lot can be found on the internet wayback archive.

    OK so you’ve participated in a beta in the past but unless you’re an employee you won’t know about the beta test this time round.

    Based on experience I can tell you that STB software is always tested in the wild before release, often with staff and their family, sometimes with a trusted wider group. Despite this there are always going to be bugs and there are always going to be changes that some don’t like.

    I’m an active member of the Freesat Community too and believe me when I say I have read. I just think it’s unfortunate that the recent spate of negative comments is putting prospective customers off what is, for the most part, a reliable and feature rich platform.

  30. Pollensa1946 said: They appear to have tweaked the HDMI hand-shaking, which for me was a definite positive since it cleared up a problem I had between my 1000S and my Panny TV.However, some other users have equally reported new problems when using an amp with the box and TV.

    From what I’ve seen the only reports of problems with an amp have been with YouTube which seems to be a bug only present when launching YouTube from a HD channel, launch from SD and it works fine.
    Apart from some of the UI choices I’m pretty happy with this update as the HDMI problems do seem to of been fixed, which for me was when turning on from standby while recording.
    The other thug that has been fixed was the lip-sync function bug that caused odd behaviour with pause,rewind and coming out of a watched recording.

  31. Dave W said: … I just think it’s unfortunate that the recent spate of negative comments is putting prospective customers off what is, for the most part, a reliable and feature rich platform.

    I’m not unaware of the problems in delivering a reliable s/w platform. I have worked my entire career in the Telecomms, Electronics and Computing industries in just about every role from soldering joints, writing s/w to senior project management of world-wide delivery. I own a wide variety of consumer electronics, some of which has been problematic and I have resorted to forums to find solutions. In most cases the “owners” of the platform have been active on the forums, have been very helpful and have responded actively to user feedback. This is my first satellite HDR so hard to judge how it compares, sufficient to say that it has been littered with bugs and stupid omissions from day 1, with little interaction from the platform owners, and virtually no response to suggestions. I myself have been put off buying any further units, although I would like to buy a further 3. No way is that happening until I see a robust, consistent s/w. If others are put off by the postings of myself and others then…tough. Deliver excellence and you get contented customers. If the current beta testers are not delivering, get a new set.

  32. Richard said:
    I prefer the old Freesat epg much easier to read for us older people…….

    I agree that the new peg is now so tiny I cannot read it. Is there a setting to change the size?

  33. Ian said: I agree that the new peg is now so tiny I cannot read it. Is there a setting to change the size?

    No.

  34. I just closed the humax down. Reopened it and the epg back as normal; thank goodness. Perhaps the problem is only when first used after an update?

  35. Ian said: I agree that the new peg is now so tiny I cannot read it. Is there a setting to change the size?

    Tiny? How smalls your screen or even how far you sitting away?

  36. Michael said: Tiny? How smalls your screen or even how far you sitting away?

    It’s not the epg that’s too small it’s the channel logos especially for something HD and something +1 channels.

  37. anyone else getting the flashing “press ok to set reminder…” when the trailer for “call the midwife” comes on? Only seems to happen with the one trailer – others are fine.

  38. Al catraz said:
    anyone else getting the flashing “press ok to set reminder…” when the trailer for “call the midwife” comes on? Only seems to happen with the one trailer – others are fine.

    Haven’t watched that, but I’ve seen the flashing at other times on BBC1

  39. Freesat appear to be again deleting from their official forum those posts they don’t like. I was following a thread that suggested an option… Auto Updates Yes/No. The purpose being to allow users to defer updates if they read in the forums of problems with a release. Also that users have the capability of downloading and installing a previous level where the new release was problematic.
    All very positive and a useful suggestion. This morning it has been deleted. Don’t they want feedback from their users?

  40. Haven’t noticed any bugs in the last few days on my HB-1000S and the box is very responsive. Things seem to have settled down. Strange that.

  41. HDR box does (and always has) boot up to the last channel it was on, albeit with a ‘home’ screen surround. You don’t have to do anything for it to go to full screen on that channel if you don’t want to – it reverts itself after a little while. Of course you can always speed it up manually if you want to.

  42. Steve B said:
    HDR box does (and always has) boot up to the last channel it was on, albeit with a ‘home’ screen surround. You don’t have to do anything for it to go to full screen on that channel if you don’t want to – it reverts itself after a little while. Of course you can always speed it up manually if you want to.

    Always booted upto last channel showing but not always booted up with the silly “home” page. That was an improvement (LOL) added at the update before the last bug ridden update.

  43. Since the update live pause has stopped working. .
    If I format my HD I will loose all my recordings,
    I’m ready to throw this thing in the bin. Loads of people are having this issue if you search the net.
    Why release an update that’s not stable and will break your box. …!!!!!!!!!

  44. Anyone else not getting sound on youtube channel? Also, is there any news on up coming additions to on demand?

  45. There’s a report on the My Humax forum that a new version of the firmware is being released today for the HDR-1000S. Youtube update and time added to planned recordings are the two things mentioned.

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