There has been quite a mix of reports coming from our readers over the past few months regarding LG and their plans to launch BBC iPlayer on their range of Freesat enabled televisions.
From the email communication below between a joinfreesat reader (Stewart B) and LG, it doesn’t seem that LG even have an agreement in place yet, let alone are working on the software for a launch any time soon.
In our opinion, we have to question the likelyhood of this ever happening, especially as LG have now dropped the Freesat range, but hopefully we are proven wrong and Freesat/BBC put pressure on LG to introduce the on-demand service across their Freesat range, so all those customers who purchased can enjoy the same facilities as the rest.
Here is Stewart B’s email to LG;
…having made enquiries of you before, and having been advised that BBC iPlayer for Freesat would be available in July, this has obviously not happened. I purchased plug in ethernet adaptors to allow this to function and now find them redundant.
Can you advise, once and for all, whether your company has now abandoned a whole cohort of your customers by deciding not to proceed with this, or when (with accurate indication please!) it will happen. It is now very frustrating to see a red button EVERY time I click on a BBC channel saying “get BBC iPlayer” when I cannot do so despite previous assurances that my equipment would do so.
If you cannot give me these assurances please give me the name of the senior manager in your department or the department responsible for this decision in order that I can write to them to formally complain and request some form of compensation. thank you…
The response from LG’s UK helpdesk is;
The software for iPlayer is released by the BBC. As of yet there has not been a deal reached between BBC and LG to allow software for iPlayer to be added to LG televisions. As soon as a deal has been reached, the expected released date will be broadcast to the public via our website. This is as much information as we have regarding this matter at the present time.
We are also not aware that this unit was ever advertised by LG as having BBC iPlayer on it, nor that it would ever be available on the set. If you have evidence that says BBC iPlayer was going to be added to this particular unit please forward it to us so that we can investigate this matter further.
To reiterate as of yet there has been no deal reached between LG and BBC to enable LG to add iPlayer to their televisions, as soon as there is any news on this it will be available on our website.
For more information please visit the following link:
We would advise you to put your concerns in writing to:
LG Customer Services,
PO Box 645,
This is the only way to pursue an issue that falls outside of procedure.
LG Electronics UK Helpdesk
If we get any further response from LG, or from Freesat/BBC, we’ll add to the post.