Freesat, the subscription free satellite TV service, and LG Electronics (LG), leading global consumer electronics manufacturer, today announced a strategic partnership to provide the Freesat service on LG’s new and existing satellite enabled smart TVs. Continue reading Freesat announces technology partnership with LG
Are Freesat making the most of product placement opportunities on television? Well the Freesat HD logo was certainly very obvious on a recent episode of Channel 4’s soap Hollyoaks.
The packaging suggests to us the product is the LG LF7700 LCD television, which is now discontinued and is currently causing much discussion regarding the introduction of iPlayer, or lack of!
What do you think, product placement?
Thanks to omnidirectional (digitalspy) for spotting this.
Following on from our previous post regarding the lack of BBC iPlayer on LG televisions with Freesat built-in, it would seem that LG are now offering customers of the LG LF7700 television a free Freesat digital box, so that they can receive iPlayer.
This would strongly suggest that LG have no plans to make iPlayer available on their now discontinued LF7700 range, choosing to supply all customers who ask with a separate receiver; maybe it is cheaper to buy receivers than develop their software for iPlayer, or they simply cannot get it to work; either way, this does seem an acceptance of blame which they have denied for so long.
So, if you have an LG LF7700 LCD television with Freesat built-in, contact LG on 0844 847 5454 (01753 491300) for further information. If LG agree to supply you with a receiver, they’ll need a few details from you including your original purchase invoice.
Please do let us know what they say to you, what brand they offer, and when/if it arrives.
Below is a copy of the communication received by MCMLXXIII and Phil, joinfreesat readers just in case you need to back up your phone call:
Thank you for your email.
There are technical difficulties in ensuring that the LG Freesat TV is fully compatible with the BBC iPlayer. As a gesture of goodwill LG will provide a set top box to enable your LG Freesat TV to work with both the BBC iPlayer and ITV Player
We require contact details (if not already provided), the serial number and a copy of the proof of purchase in order to process the claim, once received the Freesat box will be delivered within 7-14 days. Please call our Customer Service Team on the below number with these details.
LG Electronics UK Helpdesk
There has been quite a mix of reports coming from our readers over the past few months regarding LG and their plans to launch BBC iPlayer on their range of Freesat enabled televisions.
From the email communication below between a joinfreesat reader (Stewart B) and LG, it doesn’t seem that LG even have an agreement in place yet, let alone are working on the software for a launch any time soon.
In our opinion, we have to question the likelyhood of this ever happening, especially as LG have now dropped the Freesat range, but hopefully we are proven wrong and Freesat/BBC put pressure on LG to introduce the on-demand service across their Freesat range, so all those customers who purchased can enjoy the same facilities as the rest.
Here is Stewart B’s email to LG;
…having made enquiries of you before, and having been advised that BBC iPlayer for Freesat would be available in July, this has obviously not happened. I purchased plug in ethernet adaptors to allow this to function and now find them redundant.
Can you advise, once and for all, whether your company has now abandoned a whole cohort of your customers by deciding not to proceed with this, or when (with accurate indication please!) it will happen. It is now very frustrating to see a red button EVERY time I click on a BBC channel saying “get BBC iPlayer” when I cannot do so despite previous assurances that my equipment would do so.
If you cannot give me these assurances please give me the name of the senior manager in your department or the department responsible for this decision in order that I can write to them to formally complain and request some form of compensation. thank you…
The response from LG’s UK helpdesk is;
The software for iPlayer is released by the BBC. As of yet there has not been a deal reached between BBC and LG to allow software for iPlayer to be added to LG televisions. As soon as a deal has been reached, the expected released date will be broadcast to the public via our website. This is as much information as we have regarding this matter at the present time.
We are also not aware that this unit was ever advertised by LG as having BBC iPlayer on it, nor that it would ever be available on the set. If you have evidence that says BBC iPlayer was going to be added to this particular unit please forward it to us so that we can investigate this matter further.
To reiterate as of yet there has been no deal reached between LG and BBC to enable LG to add iPlayer to their televisions, as soon as there is any news on this it will be available on our website.
For more information please visit the following link:
We would advise you to put your concerns in writing to:
LG Customer Services,
PO Box 645,
This is the only way to pursue an issue that falls outside of procedure.
LG Electronics UK Helpdesk
If we get any further response from LG, or from Freesat/BBC, we’ll add to the post.
Following on from the disappointing delay of BBC iPlayer onto TechniSat and Harvard receivers, it looks likely that the service will be added over the course of the next week or two.
TechniSat have confirmed a scheduled inclusion on the 25th March 2010 with Harvard Group (Grundig, Bush, Goodmans) and Sagem expected to follow on the 30th March 2010.
Panasonic receivers (DMR-BS850, BS750 and XS350) have an update happening tomorrow (24th March 2010) though we don’t know whether this includes iPlayer; unfortunately we have absolutely no news on Panasonic and LG televisions yet!
Note that iPlayer will only be available on Freesat HD and Freesat+ receivers/idtv’s.
Hopefully all will go according to plan this time 😉
Following on from the announcement at the turn of the year that LG were planning to release a series of LCD televisions with Freesat built-in, we have today enquired with them in to the specific model numbers and screen sizes, and what release date is expected.
It would seem from the response that LGE (LG Electronics) are not intending on releasing these Freesat products!!! LG customer service said;
We do not at present have any plans to release this model in the UK. We would respectfully request that you check our website http://uk.lge.com periodically for any updates on release dates of our products.
Now we are still certain that the release is going ahead, so it came of some what a surprise to us that LG’s own representatives would suggest otherwise. What concerns us most is the comment regarding no plans to sell this product in the UK, where else are they planning on a selling a television with a UK based platform receiver integrated? 😀
LG has announced its plan to release televisions with Freesat built-in. The first television takes the form of the 37in LF7700 LCD and is due for release soon. LG intend to follow up with a large screen plasma with Freesat built-in later in 2009, with the prospect of further products in the future.
The LF7700 LCD TV is said to be competition for the existing Panasonic TX-37LZD81 although the technical spec and price has not yet been confirmed.
This is good news for Freesat and consumers alike, with more choice and clearly a successful uptake of the IDTV product range so far.
Following the announcement, Emma Scott, MD of Freesat said:
We’re extremely pleased to be working with LG as a manufacturing partner for Freesat in 2009. LG is world renowned for its quality products and this partnership will give consumers even more ways to enjoy Freesat as we grow the service.
Freesat is also in talks with a range of manufacturers regarding producing Freesat products and will announce further partners in 2009.