A software update carried out on all Bush/Goodmans/Grundig Freesat receivers on Tuesday 13th October 2009 has caused a large number of them to fail.
The faults include inability to change channel, loss of picture and/or sound, , no satellite signal, constant rebooting, to the extreme of unable to switch on at all.
Harvard Group (previously Alba) who are responsible for these brands are aware of the problem and have been telling customers to expect a new software download in the next few days, though that leaves many without viewing until then.
Freesat have released an official statement as follows;
Freesat has been made aware of a problem with a recent automatic update made to Goodmans, Grundig and Bush freesat HD boxes causing a number of boxes to freeze. The box manufacturer is working hard to resolve the issue as soon as possible. No other freesat boxes or TVs are affected.
Humax have released a software update for the FOXSAT-HD commencing today. The version number is 1.00.15 and includes HD MHEG performance enhancements, plus DDS support added to DVB subtitles.
The release has been published on the Humax FOXSAT website at http://www.humaxdigital.com/freesat/support_software.asp
According to the Humax website, a software update is due today for all Humax FOXSAT-HD Freesat Digital Boxes. The update should take place automatically around midday, version number 1.00.13.
The software update should resolve the following issues, the lip-sync being the most critical:
– Lip-sync improvements for BBC HD
– Interactive Software improvements
– Display LED fix
– Scart loop-through fix
– i button now removes i-plate after 3rd press
In an unofficial chat we had with Humax, they said that testing has been carried out for quite a while on this new software update, and they are confident that it will resolve the lip-sync issue. Lets hope so, the Olympics 2008 should be a nightmare!
Visit the Humax software update page for more information.
Don’t forget to post your comments once the update is complete, telling us whether the issues have been resolved on your particular box.
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